Stobhill Care Home

70 Stobhill Road, Glasgow G21 3TX

Stobhill Care Home is located on the north side of Glasgow and is convenient for shops, amenities, public transport and the M8 and M80 motorway links. There is a local shopping centre closeby.

This purpose built care home provides accommodation in single occupancy rooms, all of which have en-suite facilities.

Stobhill features TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise
at meal times, are also available. Traditional home cooking using fresh produce is served and residents can select from the daily choices available. Special diets can be catered for.

An optician, dentist, qualified chiropodist and experienced hair stylist all attend the home regularly. Complementary therapies can also be arranged.

The home offers residents a varied programme of activities.

Group: Four Seasons Health Care

Person in charge: Debbie Martin (Home Manager)

Local Authority / Social Services: Glasgow City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Stobhill Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 6.7 (maximum of 10) for Stobhill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.3 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Stobhill Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.257 for Stobhill Care Home is calculated as follows: ( (6 Excellents x 5) + (12 Goods x 4) + (7 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 35 Ratings = 3.257

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.417 Points relating to the number of positive Reviews for Stobhill Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 2 Reviews ÷ 12 Target = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.7 Stobhill Care Home has a Review Score of 6.7 (6.674) from 3 Reviews


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Stobhill Care Home?

  • Extremely LIKELY
    1
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Stobhill Care Home

  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1

I visited several care homes before Stobhill Care Home and will be honest, gave the home a hard time when Mum moved in. I think because of my guilt for placing my mother in a home. They never made me feel bad but actually helped me through the process of placing Mum in a care home and supported me, along with my mother.
Several months later I could not be happier with the care she receives. I will be honest I had a problem with the room when she moved and within less than 24 hours it was resolved. You cannot ask for better than that.
I find the nursing care and the people who take care of her beyond anything I could have asked for. They treat her along with others in the home like their own family. Talk to them, joke with them and if they are down, spend time with them to find out if they can help. They treat the people resident like their own family. The staff make the home, no doubt about that.
Would highly recommend this home.

How likely would you be to recommend Stobhill Care Home? Extremely Likely

Overall Standard

Facilities

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Treated with Dignity

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Average Rating:   4.5 out of 5

Ronnie Cavanagh, Marketing at Stobhill Care Home responded to this review on 23 May 2018:

Thank you, Margaret, for your comments about your recent experience at Stobhill Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

The home is situated in a nice place, you can see the campsites from a distance.

The only thing I would say is the lack of activities within the home for residents. I know it's difficult to get them to be motivated and into certain things but a wee film day with old classics would get the ball rolling.

The care the residents receive is on a not bad scale, again, I know they are busy but one-day last weekend my gran was needing the loo and we were told to wait as another resident was getting bathed. I was not happy as it would have taken 5 mins to sort my gran out she was very upset and agitated was not happy about this at all, but other than that the home is clean and the rooms are spacious the protection of meal times is a good idea as it lets resident eat and not have any distractions all in all my family have no complaints.

How likely would you be to recommend Stobhill Care Home? Likely

Overall Standard

Facilities

Care / Support

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Treated with Dignity

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Average Rating:   3.4 out of 5

Ronnie Cavanagh, Marketing at Stobhill Care Home responded to this review on 18 May 2018:

Thank you, Stace, for sharing your recent experience of Stobhill Care Home. We appreciate you taking the time to let us know how we are doing and it is great to hear your overall experience has been positive. The care and well-being of every resident is our number one priority. We take feedback very seriously and welcome opportunities to discuss how we can improve the services we provide. Feel free to drop in and speak with us at any time. We look forward to your next visit.

Ideally located care home but very poorly managed. Staff are not very attentive and not always available to assist residents. Communication is poor and non-consistent. The car park is small and always full. It has around a dozen spaces and it doesn't help that the staff also use the same car park. I would not recommend this care home.

How likely would you be to recommend Stobhill Care Home? Extremely Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   1.9 out of 5

Charlotte Jackson, Marketing Assistant at Stobhill Care Home responded to this review on 22 Jun 2017:

Thank you for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. We would be grateful if you would contact us to provide more information. Please could we ask that you kindly contact the Home Manager or Regional Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided. We look forward to hearing from you.

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