Wallace View

My mother has been a resident for two and half years now. and all I can say about the staff are they are phenomenal the effort they put in and there attitude to the residents is second to none. If you ask for any kind of assistance they are on it fast for you. always smiling and friendly. As for residents care we feel mother is well looked after both medically and domesticly. The room she has is of a good standard and the home in general is of a good standard. They take and make the time to put on events for the residents and there families. I can't help but repeat this the staff for me are brilliant.

My mum has been with the care home for quite some time now. It's such a big decision to make for our loved ones, I initially was worried how she would settle in preferring her own company. However, I needn't have worried. The team have been amazing. I have always found the them attentive, caring, patient, giving, hard working and knowledgeable. I can't thank them enough for the care and respect shown towards mum, or for the help and support they have given to me and family through some harder times. The communication is great, I'm given everything I need to know when I need it and I feel comfortable asking questions if I'm not sure of anything. I always tell my friends that I'm lucky mum is here, it's made such a difference to us as a family. She has even joined in with the activities, that would never have happened before, shows how comfortable she is here and with the team. I really can't praise them or recommend them enough.

We are very pleased that my mum is in Wallace view.and confident she's getting the best care. Thanks all at Wallace view.

it us never stocked and i have to leave mum unattended whilst i find someone in the kitchen who can help

I am extremely grateful to the staff of Wallace View for looking after my mum.

We are always welcome and its great to feel included in all the extras such as Christmas parties etc.

They have recently begun refurbishing the communal areas, but bedrooms and bathrooms still need updating.

I am pleased with the care and attention my Mother receives at Wallace View. My Mother has been a resident for approximately 4 years now and I must say that any problems which pop up are dealt with quickly and efficiently. My Mothers room is clean and tidy. She is always clean and tidy too. The meals are varied and freshly made. There is always fresh juice in her room and plenty of tea/coffee with biscuits and cake throughout the day. The entertainment staff have lots of different activities, singers etc. Christmas, Valentines Day, Easter, Mother's Day, Birthdays etc are always covered with new activities for the residents to participate in. If my Mother has a fall or an illness I am always kept well informed and in the loop. Whilst nowhere is perfect, belongings and clothes can disappear from time to time. I am in the care home 4 or 5 days a week so I see everything that goes on. From the handyman to the manager, the staff are pleasant and approachable. I would recommend the care

My Mum spent the last four months of her life in Wallace View before dying in their care last week. The care that Mum received was exceptional. The staff quickly assessed her needs and shaped the care she received to meet those needs, even changing usual routines and practices to ensure that her needs were met. The staff were unfailingly caring and patient. In all I think the word kindness sums up the approach to caring in this home. This was particularly evident as Mum was dying and both she and her family were treated with gentleness and compassion.

I have no hesitation in recommending Wallace View to anyone looking for care for their loved ones. Thank you Wallace View!

My dear late friend spent the last two and a half years of a turbulent and wind-swept life in Wallace View. I was delighted that she was in excellent, skilled hands, and cared for in a most exemplary fashion. It was always a pleasure to visit Wallace View on my annual trips to Scotland. I remember one lovely occasion when the residents were gathered in the drawing room for the pleasure of a visit by a Highland pony and his/her handlers! It was such a scene of interest and joy, with many smiles, and much chatter and laughter. The staff were always efficient, cheerful and unstinting in their care of my friend. I always left Wallace View with a sense of calm, with my many anxieties about my friend set to rest. I thank you again for not just 'doing a job' but going way above and beyond. Your residents are in good, safe, capable hands and are lucky to have you.

Since our Dad moved into Wallace View nine months ago he has received exceptional care. The staff are professional, kind, friendly and very caring. They have really taken the time to get to know Dad and our family. He is listened to and always treated with dignity and respect. There is a lovely atmosphere and the staff often have a laugh and joke with Dad when they are going about their work. Any medical issues have been attended to straight away with seamless liaison with the GP and other medical professionals. There is a good range of activities for the residents who are encouraged to join in and our Dad has really enjoyed the art class and lovely live music and singing. We would highly recommend this care home and it is very comforting to know how well looked after he is.

From the first day, we went to have a visit, straight away we were made feel very welcome and you could see that it felt a fantastic atmosphere with staff and residents. Now my father-in-law has been in a couple of months he has settled in and the staff are great he is much happier and enjoys all the activities they have and nothing is a bother if you need to ask there is always someone willing to help. Just knowing he is safe and well looked after and happy makes me happy thank you for that.

My father-in-law has settled in exceptionally well, and he and our family have built great relationships with all of the staff. I couldn’t have asked for better people to care for him. He is always having a laugh with staff when we are there. It’s great to see him happy now!

We have found that selecting Wallace View Care Home was an excellent choice for our mum. The staff are lovely compassionate and caring. Our mum is being well cared for and we can be confident that they are making Mum's time there as comfortable and safe as possible.The staff are approachable too and if we need to discuss anything regarding mum's care the opportunity is always available. Mum particularly enjoys the music days which give her great pleasure. Can't praise the team enough.

Staff are great with Dad who has dementia, he is always telling us he is well looked after. Quite happy having Dad here as he has settled in well and seems to be happy enough with the staff.

Our dad has only been a resident here for a few months but has settled in well and is being well looked after, the staff are all very friendly and kind. We are extremely grateful for the care they give our dad.

I visited several homes in the area before she went in and I am so glad we chose Wallace View.

This is a difficult review to write. My mother was a resident here from December 2021 until April 26, 2022. I never felt like this was mum's home. I visited every day the home was open and frequently found mum with no hearing aids in and often no glasses on, which only isolated her even more than she already was, her catheter bag full and hanging out of her trouser leg for all to see. She was more often than not sleeping/drowsy and didn’t interact at all. She spent Christmas Day on her own in her room after we were assured on leaving her at lunchtime she was going along to the lounge to be with other residents. Then on Mother’s Day, we had a 20-minute timed visit in the car park with mum with a member of staff in attendance the whole time, so was more like a prison visit. We eventually decided to move mum to another care home. The day she was leaving the manager came and hugged mum and apologised for the care she’d been given. Some members of staff exceptional, so difficult review.

Where do I start, I was never happy with Mum's care in Wallace View, from her small tired bedroom to the overall way the home looked and was run. My mum was in here for around four months which were terrible, from her appearing to be unresponsive to sleeping all the time. She spent Christmas Day on her own in her room after being assured she was going along for lunch, we got a Mother’s Day visit in the carpark, timed by a carer to 20 minutes, Mum sitting with a full catheter bag on display, losing hearing aids, to them regularly not being put in so Mum would be lost in her own world as she couldn’t hear. I found her one afternoon in the dining area on her own trying to eat the cheapest sandwich I’d seen but with nothing to drink. I had to ask for juice. We constantly brought up catheter, hearing aids, etc. but nothing ever changed and we eventually moved Mum to another home where we were amazed at how much of our old mum we got back and where visiting was a pleasure.