Wallace View

My best friend of over 65 years is a resident within this care home and she sadly has dementia in her 70s and could no longer remain within her own home. Her husband also was a resident within this care home prior to his death. The very high standard of care her husband received prior to his death was just amazing, hence the reason her children decided that a few years later when their mother’s mental health deteriorated, Wallace View was the best home to keep their mum safe and well. The Manager and all her employees are just so kind and caring. No matter what constraints they are under especially due to COVID rules and regulations, any resident within Wallace View is given 100% attention and all their needs are met. I would highly recommend this Care Home to anyone needing a happy, homely, safe environment for their loved one. The whole team of staff are just wonderful!

My relation was transferred to this Nursing Care Home in Spring 2021 in the middle of the Covid Pandemic. The manager and her team of staff are so kind and caring and they all go beyond their remit despite how extremely busy they all are. They ensure they deliver the highest quality of care but most importantly in a friendly, person-centred manner. The manager is so approachable and considerate towards any requests from relatives and addresses all needs for her residents right down to the décor creating a homely setting rather than clinical. The atmosphere created by all staff is so friendly and they treat everyone with courtesy and deliver a wonderful standard of care. It makes the residents feel they are living with an extended family and they love the entertainment within the home as well as excursions out on Rickshaws, going to the "Teapot Club" within the local community, walks or pushed in wheelchairs to the park, hand massages, sing songs and many more fun activities.

My elderly, frail 91-year-old mother has been a resident within Wallace View Care Home dementia unit since May 2021. The standard of care she has been receiving is absolutely overwhelming. The Manager leads by example and demonstrates kindness, compassion, person-centeredness, and all her staff within this establishment follow her lead and together they are a strong, united team. They treat each resident with such courtesy, dignity and respect as if it were their own relatives they were looking after. The food is amazing and cooked to perfection. The gardens are kept so neatly and the residents all appear to enjoy their surroundings. Nursing Care is also delivered to a very high standard ensuring all medical needs are met. Entertainment is also a favourite with the residents as it encourages them to socialise and the staff go beyond the call of duty to sing and dance and put on shows out in the grounds of home, weather permitting. There are also professional entertainers.

Our family member was a resident for 3 years and throughout her journey, we always saw the incredible care and attention that was given to her and all residents. Our family member needed a variety of care during her time beginning with dementia and residential care on to nursing and palliative care, to be able to get the excellent quality of care suited to a persons needs all in the same place is one of the many reasons we would recommend Wallace View Care Home. There was always a high standard of cleanliness of both personal care and general upkeep of the rooms. The one on one contact given to each resident as well as the interaction with group activities was comforting to see knowing that when we were not visiting our loved one she was still being socially active. A thank you to all Wallace View Care Home staff for the incredible work they do.

I am very pleased with my husbands care since he went into Wallace View. The staff are all very good.

Friendly and attentive staff who all display awareness of the resident's needs.

My dad spent the last six years of his life at Wallace View. He loved his time at Wallace View and described his stay there like being in a five-star hotel. He had six very enjoyable, relaxed and safe years at the care home. The staff were incredible and went above and beyond to help not only my dad but our family, especially in the last few months during covid. I will never be able to thank the staff enough for all they have done, and wish everyone in Wallace View all the best for the future.

My dad went into the home for palliative care at the end of his life. He was treated with the utmost respect and dignity. The ladies were brilliant with him and made his last weeks of life very comfortable. I was lucky to be allowed to see him whenever I wanted and for as long as I wanted, which was a blessing to me. They treated me with respect and were always asking if I needed anything. I was lucky to be with my dad at the end and can't thank the ladies enough for looking after my dad and myself, because of them he had a good death and I will be eternally grateful to them. Thanks ladies.

This care home gave my dad exceptional care, I can't thank them enough, so friendly like a big family.

Went to visit my mum for her Xmas party and what a fantastic day we all had! Everyone in Xmas jumpers, beautiful decorations, then a great sing-song and dancing and to top it all off, a visit from Santa. The activities co-ordinator deserves a medal! Well done.

Mother has settled in extremely well, the previous care home was closing down and had resided there for 7 years. General maintenance engineer helped immensely t prepare the room to make it home from home. After the initial getting to know you settling in period she now feels she has always lived there and enjoys the banter with the staff. The only issue is the noise of the alarms still unsure what the sounds is and confused it with a phone ringing.

Nothing is too much bother for the staff.

The care my dad has been shown in this home lets my sister and me sleep at night he has a great relationship and rapport with staff as my sister and I, who let us know right away if he falls which he is prone to do.

Was seen in private about my Mum's progress. Did not have many issues. The one I did have was taken on board and rectified. Staff and manager are approachable and always ready to listen or chat to. Next review will be March 2019. Have no problem recommending Wallace View to anyone who needs their facilities.

My aunt has been here for 7 months and her care has been fantastic. The staff are very friendly. There is a great food choice. Even though my aunt does not want to be part of the entertainment the variety is excellent. She has her hair done weekly and a pedicure and manicure regularly. My aunt is very happy.

I have found the staff extremely helpful and friendly. They are professional staff who look after my mother with dignity. I cannot thank them enough. Five years we have used the facility.

Otherwise, I am happy for my wife to be resident there.

When it was decided that our aunt needed 24-hour care, my sister and I were concerned about finding her a suitable home that would accommodate her particular needs. We have been so pleased that we chose Wallace View. The staff are attentive, caring and focused on enabling our aunt to live as good a life as she can. We heartily recommend Wallace View.

She can go a day or two without her teeth getting cleaned.

I can't praise them enough.