Thorntree Mews, Falkirk, Falkirk
Thorntree Mews, Falkirk, Falkirk
Thorntree Mews, Falkirk, Falkirk

Situated in the centre of the historic town of Falkirk, Thorntree Mews is a 40 bedded care home which offers specialist nursing, residential and dementia care. The home can also provide long and short term respite stays as and when availability allows.

Care Manager Merissa Meason has over 25 years of experience in the healthcare profession and has been manager at Thorntree Mews for 10 years. The experienced care team at take care of the varied healthcare needs of residents, from specialist support to general assistance with everyday living, while respecting their need for an independent and dignified lifestyle.

The home has retained some of the building’s original features including stained glass windows, high ceilings and grand fire places which adds to the impressive feel of the home. Owners Countrywide Care Homes have recently invested in updating and refurbishing the home’s facilities and modernising décor throughout. Facilities include spacious lounges and quiet rooms on each floor, an on-site hair salon and a conservatory overlooking the outdoor patio area.

All areas are wheelchair accessible and en-suite bedrooms are available, along with a choice of bathroom and shower room facilities.

The Activities Coordinators at the home provide a full programme of activities, entertainment and events for residents to choose from. The home also benefits from strong links to the local community and from having access to a mini bus for day trips out.

Group: Countrywide Care Homes Ltd

Person in charge: Merissa Meason (Home Manager)

Local Authority / Social Services: Falkirk Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 40

Rooms with ensuite WC: 20

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Thorntree Mews: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

1 Bed Vacancy

posted 02 Oct 2017

Nursing

Reviews

9.5 Thorntree Mews has a Review Score of 9.5 (9.493)

The Review Score of 9.5 (maximum of 10) for Thorntree Mews is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Thorntree Mews in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.743 for Thorntree Mews is calculated as follows: ( (110 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 144 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.75 Points relating to the number of positive Reviews for Thorntree Mews is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 6 Reviews ÷ 8 Target = 0.750

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Thorntree Mews?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Thorntree Mews

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1

Thorntree Mews is a warm and friendly care home. All staff welcome you happily and are cheerful and always happy to talk to you with a wide range of activities to suit all residents.

Mum was on an outing recently which was to our local park and was taken around by a pony and a trailer (in her wheelchair which she was securely in). She really enjoyed seeing the park and the scenery as it was a lovely day and the sun was shining.

How likely would you be to recommend Thorntree Mews? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband came into care at the beginning of this year and he's been well looked after by the caring staff. The sitting room could be bigger and I believe this is being discussed. The quality of care is very good and activities are varied.

How likely would you be to recommend Thorntree Mews? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A very good 'hotel' environment. All staff really try to make the residents feel special.

How likely would you be to recommend Thorntree Mews? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

My Mum was admitted to the dementia unit of this care home 10 months ago. She settled in well and I felt confident in the staff's ability to look after her. She is well cared for and treated with kindness and dignity. Staff keep me fully informed of any changes or concerns related to her health and wellbeing and involve me in decision making with her care. I find staff helpful and considerate when I visit with my Father and there is always a welcoming smile for us. The care home is well run and managed and my Mum's room is always clean and fresh. I am very happy with the care she receives at Thorntree Mews.

How likely would you be to recommend Thorntree Mews? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum has been in Thorntree Mews for 2 1/2 years now. During this time I have had no reason to complain or question my mum's care. Any queries I have are dealt with promptly and professionally and I am kept fully informed by the staff re mum's care. My mum is always treated with respect and dignity by the staff and this is extended to her immediate family. I find all the staff in the care home very helpful, pleasant and always cheery. A look in the lounge area shows that all the residents are spotlessly clean and cared for and treated with respect and dignity. I would have no hesitation in recommending Thorntree Mews (in fact I may put my name down for the future)

How likely would you be to recommend Thorntree Mews? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Thorntree Mews for 20months, I am very happy with the care provided, I visit every day at some point.
In February this year, my mother suffered a severe stroke and was prepared for end of life care, however, with constant care and attention my mother has again made a remarkable recovery. The staff ensure my mother is comfortable at all times, clean and her room kept tidy, clothes washed, ironed and put away daily.
The nursing home surroundings, sitting room, dining room and kitchen are always well maintained.
Staff are welcoming, pleasant and easy to talk to. I have no hesitation speaking to the manager or staff if I have any issues. Nursing staff constantly keep me updated on my mum's health issues.

How likely would you be to recommend Thorntree Mews? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Thorntree Mews is in my experience with my mother-in-law an excellent home. She's very content and happy here. The staff are excellent and the food and snacks are excellent. I would recommend to anybody.

How likely would you be to recommend Thorntree Mews? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both my family and I are extremely happy with all aspect of care and attention offered by Thorntree Mews, which we all are very grateful for. It is very comforting for us to know that he is happy and contented here. During the last three years, all the family, and my husband himself, have had peace and comfort knowing he is happy where he is.

How likely would you be to recommend Thorntree Mews? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been a resident since April this year and has settled in very well. All the staff have been extremely kind and made a great effort to get to know mum and what makes her happy and content. Staff are always on hand to offer support and advice and all the family feel more at ease knowing mum is receiving the best care possible. The entire facility is always spotlessly clean and smells fresh, as does my mums bedroom. The menu is varied and although mum has many challenges, staff have always managed to keep her diet varied and nutritious. The residents lounge is always very welcoming, however during this festive period the "Christmassy" feel has been exceptional. I would have no hesitation in recommending this care home and staff.

How likely would you be to recommend Thorntree Mews? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father is well looked after and has fitted in very well. Enjoys the food and has actually gained weight since coming in here. Also his mobility has improved considerably. Very friendly home and staff - residents are very nice. Have nothing negative to say - made the right choice for my dad.

How likely would you be to recommend Thorntree Mews? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My father has been in this home since January 2015. During this time he has been treated with care, dignity and compassion. His eyesight is very poor so suffers from hallucination (Charles Bonnet Syndrome). This has challenged the carers and management but they have coped with it well. They keep us informed of any changes, falls etc. so communication with us is excellent.

How likely would you be to recommend Thorntree Mews? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff; Friendly, helpful, caring and responsive.
Food; Two choices, mum enjoying meals, putting on pounds around tummy. Lovely tea/snacks.
Drink; Juice and water readily available, mum needs prompting to drink.
Building and Fabric; spacious, clean, beautifully maintained.
Cleaning; Very clean, no care home odours in main building and own room, regular fresh flowers.
Care plan; Extremely comprehensive.
Entertainment; Limited to tv on all day, occasional sing songs and outings, Monday club, hairdressing weekly.

How likely would you be to recommend Thorntree Mews? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Top 20 Care Homes Scotland 2016

Recipient: Thorntree Mews

Date: Monday 15 Feb 2016

more details

Top 20 Care Homes Scotland 2015

Recipient: Thorntree Mews

Date: Sunday 01 Feb 2015

more details

Top 20 Care Homes Scotland 2014

Recipient: Thorntree Mews

Date: Saturday 01 Feb 2014

more details

Job Vacancies

Staff Profiles

Merissa

Merissa Meason

Job Title: Care Manager

Description:

Hello my name is Merissa Meason and I am the Registered Care Manager of Thorntree Mews which is situated in the centre of Falkirk.

I have been the Care Manger of Thorntree Mews for 8 years and I have worked in the healthcare profession for 15 years, where I completed my NVQ Levels 2, 3 and 4. I also gained my Registered Manager’s Award in 2004.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Thorntree Mews