Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Willowbrook Care Home

stars
stars 13 June 2025
We couldn't wish for a better home with the most amazing carers. You can see they all love our dad. We just turn up with no appointment, and dad is always spotless and well looked after. Entertainment in the home is so great as well
Review from M W (Daughter of Resident/Service User)
stars
stars 28 January 2025
Staff on floor excellent, so caring to my husband and always ask how I am. They are so busy, more staff may help them. Food made to suit the residents' needs. Ladies clean the rooms every day (bedrooms) and all things are safe. Clothes are changed every day and washed and put back in room, sometimes only clothes go missing. They have people in to cut hair and nails. Activites are satisfactory but need more helpers so they can stay longer. Willowbrook is like a second home to me when I visit.
Review from S L (Wife of Resident/Service User)
stars
stars 07 January 2025
Since my husband has moved into Willowbrook after a rocky road with going in and out of hospital he has settled really well with the care and attention he has been getting, although he's been in only 4 months but what a difference, really pleased.
Review from C G (Wife of Resident/Service User)
stars
stars 16 February 2018
5 star for being caring, considerate and non-negligent. They put the safety and wellbeing first they are people friendly and very approachable. My grandad has come on miles through the assistance and support from their team.
Review from Leanne R (Granddaughter of Resident/Service User)