Willowbrook Care Home

363 Aldridge Road, Perry Barr, Birmingham B44 8BW
Review Us
8.4 5 Reviews
  • Willowbrook Care Home, Birmingham
Willowbrook Care Home in Birmingham offers specialist support and 24-hour nursing care.

It provides round-the-clock, specialist, person-centred nursing care for adults with complex physical and mental health needs.

From the moment of admission, the care team takes time to get to know person as an individual. Independence is prioritised by fully understanding each person’s needs and preferences, tailoring support accordingly. The goal is to help every individual live well, with dignity and respect.
Show Willowbrook Care Home on the Map

Care Provided by Willowbrook Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Aaron Rendell (Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (39)

Visiting

  • Willowbrook do not have any protected times, guests welcome to visit every day of the week.

Parking

  • Free parking is available for visitors.

Willowbrook Care Home Reviews (5)

8.4

Willowbrook Care Home has a Review Score of 8.4 (8.358) out of 10, based on 4 reviews in the last 2 years.
Over all time Willowbrook Care Home has 5 reviews.

Overall Experience
  • 4
  • 1
  • 0
  • 0
  • 0
Date Published
  • 5
  • 2
  • 4
  • 4
  • 1
Reviewer Connection to Willowbrook Care Home
  • 2
  • 2
  • 1
Total of 5, showing 1-5
Review from Y C (Daughter of Resident) published on 6 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It took us a little while as a family to settle into Willowbrooke, but that was more about coming to terms with Dad's illness than anything else. The staff have been absolutely amazing from the start - always so supportive, positive, and caring. They really do work hard to make Dad as comfortable as
possible, and nothing is ever too much trouble.
I also love that we can visit at any time of the day, it makes such a difference to us and to Dad. The food is always good with plenty of choice and variety, which he enjoys. We're so grateful for the kindness and effort from everyone at Willowbrooke - it's made a tough situation much easier for us all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M W (Daughter of Resident) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't wish for a better home with the most amazing carers. You can see they all love our dad. We just turn up with no appointment, and dad is always spotless and well looked after. Entertainment in the home is so great as well
Reply from Lorraine Shannon, Business Development Manager at Willowbrook Care Home
Thank you for taking the time to leave a review. We are so pleased to read such complimentary feedback and couldn't be happier at your sentiments. Thank you for rating Willowbrook 5* in all areas.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S L (Wife of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff on floor excellent, so caring to my husband and always ask how I am. They are so busy, more staff may help them. Food made to suit the residents' needs. Ladies clean the rooms every day (bedrooms) and all things are safe. Clothes are changed every day and washed and put back in room, sometimes
only clothes go missing. They have people in to cut hair and nails. Activites are satisfactory but need more helpers so they can stay longer. Willowbrook is like a second home to me when I visit.
Reply from Lorraine Shannon, Business Development Manager at Willowbrook Care Home
Thank you for taking the time to leave a review and for your feedback. We welcome all feedback and take all comments on board so as we can strive to achieve 5* across all areas. We are delighted to…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C G (Wife of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my husband has moved into Willowbrook after a rocky road with going in and out of hospital he has settled really well with the care and attention he has been getting, although he's been in only 4 months but what a difference, really pleased.
Reply from Lorraine Shannon, Business Development Manager at Willowbrook Care Home
Thank you for taking the time to leave a review. We are delighted to read your experience has been positive and you can see a difference in your husband due to the care and attention he receives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Leanne R (Granddaughter of Resident) published on 16 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
5 star for being caring, considerate and non-negligent. They put the safety and wellbeing first they are people friendly and very approachable. My grandad has come on miles through the assistance and support from their team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.4 (8.358)

Overview of Review Score

The Review Score of 8.4 (8.358) out of 10 for Willowbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.6 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.723 for Willowbrook Care Home is calculated as follows: ( (36 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 47 Ratings = 4.723
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.635 Points relating to the number of positive Reviews for Willowbrook Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 4 Positive Reviews ÷ 15.4 = 0.26
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (2)

Aaron

Aaron Rendell

Job Title: Care Home Manager Joined: 2023

An experienced professional in the care sector, Aaron combines a wealth of expertise with a compassionate and empathetic approach to lead Willowbrook's team in delivering exceptional care.

Shelley

Shelley Turner

Job Title: Deputy Manager Joined: 2023

Shelley is a highly skilled nurse, with a broad range of experience in the care sector. Her warm and caring approach is underpinned by many years of knowledge and experience.

Frequently Asked Questions about Willowbrook Care Home

What types of Care is Willowbrook Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willowbrook Care Home have?

There are 77 Single Rooms.

What are the Facilities & Services at Willowbrook Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willowbrook Care Home to the centre of Birmingham?

3.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowbrook Care Home to verify any information. View our terms and conditions. Willowbrook Care Home has an Enhanced Service - more info.