363 Aldridge Road, Perry Barr, Birmingham B44 8BW
Owner: Willinbrook Healthcare Ltd
Person in charge: Barry Flanagan (Manager)
Local Authority / Social Services: Birmingham City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 75 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability
Single Rooms: 75
Latest Care Quality Commission* Report on Willowbrook: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Willowbrook has a Review Score of 8 (7.984)
The Review Score of 8 (maximum of 10) for Willowbrook is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Willowbrook in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.917 for Willowbrook is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.067 Points relating to the number of positive Reviews for Willowbrook is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 1 Reviews ÷ 15 Target = 0.067
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Leanne R (Granddaughter of Resident) on Thursday 1 February 2018. Relates to February 2018.
5 star for being caring, considerate and non-negligent. They put the safety and wellbeing first they are people friendly and very approachable. My grandad has come on miles through the assistance and support from their team.
How likely would you be to recommend Willowbrook? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at Willowbrook