Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from care home staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Town Close

stars
stars 07 May 2025
A heartfelt thank you to all at Town Close. The restaurant staff who ensure the residents have a balanced and nutritious diet, often varying the menu at short notice to accommodate the residents needs and preferences. And for making mealtimes a happy experience, filled with laughter and good humour.
The carers, for their dedication, commitment, kindness, creating a safe environment for residents, giving them peace of mind, a bond of trust and confidence, treating residents with respect and dignity and going that extra yard. The ladies in the main office for their welcome, help and ongoing support to residents and their families, taking time to ensure the individual needs of residents are met, organising social activities, and going out of their way to encourage as many residents as possible to participate, promoting a positive community spirit and togetherness. The cleaning staff for taking great pride in their work and for keeping Town Close so clean and sweet smelling.
Review from Timothy S (Son-in-law of Resident/Service User)