Town Close

North Road, Stokesley, Middlesbrough TS9 5DH
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7.7 1 Review
  • Town Close, Middlesbrough
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Care Provided

Length of Stay

  • Permanent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Bar/Café
  • Hairdressing
  • Dining Room (residents only)
  • Guest Suite
  • Library
  • Lounge
  • Laundry Service

Good to Know

Person in charge

  • Christine Fry (Manager)

Local Authority / Social Services

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Town Close Reviews (1)

7.7

Town Close has a Review Score of 7.7 (7.667) out of 10, based on 1 reviews in the last 2 years. Over all time Town Close has 1 review.

Overall Experience

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Date Published

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Review from Timothy S (Son-in-law of Resident) published on 7 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A heartfelt thank you to all at Town Close. The restaurant staff who ensure the residents have a balanced and nutritious diet, often varying the menu at short notice to accommodate the residents needs and preferences. And for making mealtimes a happy experience, filled with laughter and good humour.
The carers, for their dedication, commitment, kindness, creating a safe environment for residents, giving them peace of mind, a bond of trust and confidence, treating residents with respect and dignity and going that extra yard. The ladies in the main office for their welcome, help and ongoing support to residents and their families, taking time to ensure the individual needs of residents are met, organising social activities, and going out of their way to encourage as many residents as possible to participate, promoting a positive community spirit and togetherness. The cleaning staff for taking great pride in their work and for keeping Town Close so clean and sweet smelling.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 7.7 (7.667)

Overview of Review Score

The Review Score of 7.7 (7.667) out of 10 for Town Close is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Town Close is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) ) ÷ 12 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Town Close is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Town Close to verify any information. View our terms and conditions. Town Close has an Basic Service - more info.