Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
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Treated with Dignity stars
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Latest Reviews for Willowbrook

stars
stars 22 September 2025
Our brother moved into Willowbrook in Bettws this April. Having spent 16 years at a different location. He was anxious, worried and despite having attended a few afternoons at Willowbrook, really was apprehensive, what to expect, how he would get on with people generally, big changes especially for
older people. We had met The Scheme Manager for Willowbrook, a few times. She is always so positive, and generous in giving of her time, advice and help. No matter how busy, she listens a rare gift, and helps find solutions. She was able to see what a positive move this could be for my brother, she is certainly able to look at people and not problems, and views opportunities that can be to the advantage of all residents at Willowbrook. The Scheme Manager's dynamism, drive, skills and sense of kindness and fun have been apparent to us from first meeting. Her staff are a credit to her skills in making Willowbrook a happy and forward looking supported housing facility. A great place with great staff.
Review from Marian M (Sister of Resident/Service User)