Willowbrook Reviews (1)
Willowbrook has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Willowbrook has 1 review.
5.0 out of 5
He was anxious, worried and despite having attended a few afternoons at Willowbrook, really was apprehensive, what to expect, how he would get on with people generally, big changes especially for
We had met The Scheme Manager for Willowbrook, a few times. She is always so positive, and generous in giving of her time, advice and help. No matter how busy, she listens a rare gift, and helps find solutions.
She was able to see what a positive move this could be for my brother, she is certainly able to look at people and not problems, and views opportunities that can be to the advantage of all residents at Willowbrook. The Scheme Manager's dynamism, drive, skills and sense of kindness and fun have been apparent to us from first meeting.
Her staff are a credit to her skills in making Willowbrook a happy and forward looking supported housing facility. A great place with great staff.
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Treated with Dignity
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Value for Money
Overview of Review Score
The Review Score of 8.0 (8.000) out of 10 for Willowbrook is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Willowbrook is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)
The 5 points relating to the number of Positive Reviews for Willowbrook is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.