Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from care home staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Willow Bank

stars
stars 06 October 2023
Very spacious apartments, safe and secure, spotless the fantastic managers go above and beyond if help or advice is needed in any situation, very friendly at all times. Gardens are well kept with plenty of outdoor seating areas. Hairdressers on site with friendly manner and ultra clean,
well-equipped salon. Bistro restaurant has, lovely staff and a good selection of menu meals served throughout the week reasonably priced and presented. As for the care staff from Premier Care they excel in their professional care and commitment to the residents they look after, friendly and respectful with good hearts to all including the family of residents, a team of an additional family. They help my mum feel safe cared for and loved and help her laugh. They have exceeded all our expectations it would be unfair to state names but every one of you has sprinkled glitter on my mum and helped her shine. Thank you all so much.
Review from Maxine C (Daughter of Resident/Service User)