Willow Bank Reviews (1)
Willow Bank has a Review Score of 7.8 (7.833) out of 10, based on 1 reviews in the last 2 years. Over all time Willow Bank has 1 review.
Review from Maxine C (Daughter of Resident) published on 6 October 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Bistro restaurant has, lovely staff and a good selection of menu meals served throughout the week reasonably priced and presented.
As for the care staff from Premier Care they excel in their professional care and commitment to the residents they look after, friendly and respectful with good hearts to all including the family of residents, a team of an additional family. They help my mum feel safe cared for and loved and help her laugh. They have exceeded all our expectations it would be unfair to state names but every one of you has sprinkled glitter on my mum and helped her shine. Thank you all so much.
Reply from Housing 21, on behalf of the team at Willow Bank
Thank you very much for taking the time to share your experiences of Willow Bank - it's very much appreciated and wonderful to hear that your mom is having a positive experience with Housing 21.
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Overview of Review Score
The Review Score of 7.8 (7.833) out of 10 for Willow Bank is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for Willow Bank is calculated as follows: ( (11 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.833
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)
The 5 points relating to the number of Positive Reviews for Willow Bank is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.