Willow Bank Reviews (1)
Over all time Willow Bank has 1 review.
Review from Maxine C (Daughter of Resident) published on 6 October 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very spacious apartments, safe and secure, spotless the fantastic managers go above and beyond if help or advice is needed in any situation, very friendly at all times. Gardens are well kept with plenty of outdoor seating areas. Hairdressers on site with friendly manner and ultra clean, well-equipped
salon.
Bistro restaurant has, lovely staff and a good selection of menu meals served throughout the week reasonably priced and presented.
Bistro restaurant has, lovely staff and a good selection of menu meals served throughout the week reasonably priced and presented.
As for the care staff from Premier Care they excel in their professional care and commitment to the residents they look after, friendly and respectful with good hearts to all including the family of residents, a team of an additional family. They help my mum feel safe cared for and loved and help her laugh. They have exceeded all our expectations it would be unfair to state names but every one of you has sprinkled glitter on my mum and helped her shine. Thank you all so much.
Reply from Housing 21, on behalf of the team at Willow Bank
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Facilities
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Care / Support
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Cleanliness
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Treated with Dignity
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Food & Drink
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Staff
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Activities
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Management
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Safety / Security
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Rooms
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Value for Money