Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Highlands Borders Care Home

stars
stars 10 June 2024
My mother was at Highlands Borders for 7 years and although she had dementia, always said that the carers were lovely. I could see that for myself. She was beautifully looked after. The home always seemed a happy place. The staff were attentive to her needs and always kept me updated. They acted
with professionalism and compassion, always treating her with the greatest respect. I felt so lucky to have peace of mind and the care she received in her final days was exemplary.
Review from Carole S (Daughter of Resident/Service User)
stars
stars 25 January 2024
My Mum was asked to leave the care home by management because I made a complaint to safeguarding regarding bad falls not being informed and them not knowing how it happened. Residents are left to soil in a bed when they don't have their two main carers to take them to the toilet. Nails not being
clean and cut to the point it causes a fungal infection. Same evening meal every day with no choice. Staff cannot fault but cannot say the same for management. This care home should be investigated so it does not keep happening.
Review from L W (Daughter of Resident/Service User)