Highlands Borders Care Home

22 Salutary Mount, Fore Street, Heavitree, Exeter EX1 2QE
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6.6 2 Reviews
  • Highlands Borders Care Home, Exeter
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200

These prices are only a guideline, please contact Highlands Borders Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kelly Stalker (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (26)

Parking

  • A large car park at the rear of the home

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Highlands Borders Care Home Reviews (2)

6.6

Highlands Borders Care Home has a Review Score of 6.6 (6.554) out of 10, based on 2 reviews in the last 2 years.
Over all time Highlands Borders Care Home has 2 reviews.

Overall Experience
  • 1
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  • 1
Date Published
  • 2
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  • 2
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Reviewer Connection to Highlands Borders Care Home
  • 2
Total of 2, showing 1-2
Review from Carole S (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at Highlands Borders for 7 years and although she had dementia, always said that the carers were lovely. I could see that for myself. She was beautifully looked after. The home always seemed a happy place. The staff were attentive to her needs and always kept me updated. They acted with
professionalism and compassion, always treating her with the greatest respect. I felt so lucky to have peace of mind and the care she received in her final days was exemplary.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L W (Daughter of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Mum was asked to leave the care home by management because I made a complaint to safeguarding regarding bad falls not being informed and them not knowing how it happened. Residents are left to soil in a bed when they don't have their two main carers to take them to the toilet.
Nails not being clean
and cut to the point it causes a fungal infection. Same evening meal every day with no choice. Staff cannot fault but cannot say the same for management. This care home should be investigated so it does not keep happening.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 6.6 (6.554)

Overview of Review Score

The Review Score of 6.6 (6.554) out of 10 for Highlands Borders Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.4 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.375 for Highlands Borders Care Home is calculated as follows: ( (11 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 24 Ratings = 3.375
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.179 Points relating to the number of positive Reviews for Highlands Borders Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 1 Positive Reviews ÷ 5.6 = 0.179
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 May 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Highlands Borders Care Home

What types of Care is Highlands Borders Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Highlands Borders Care Home have?

There are 28 Single Rooms.

What are the Facilities & Services at Highlands Borders Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highlands Borders Care Home to the centre of Exeter?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highlands Borders Care Home to verify any information. View our terms and conditions. Highlands Borders Care Home has an Basic Service - more info.