Highlands Borders Care Home

22 Salutary Mount, Fore Street, Heavitree, Exeter EX1 2QE
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2 Reviews
  • Highlands Borders Care Home, Exeter
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Care Provided by Highlands Borders Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
The price(s) shown are provided by the care home. Contact Highlands Borders Care Home for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Kelly Stalker (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (26)

Parking

  • A large car park at the rear of the home

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Highlands Borders Care Home Reviews (2)

Over all time Highlands Borders Care Home has 2 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Highlands Borders Care Home
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Total of 2, showing 1-2
Review from Carole S (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at Highlands Borders for 7 years and although she had dementia, always said that the carers were lovely. I could see that for myself. She was beautifully looked after. The home always seemed a happy place. The staff were attentive to her needs and always kept me updated. They acted with
professionalism and compassion, always treating her with the greatest respect. I felt so lucky to have peace of mind and the care she received in her final days was exemplary.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L W (Daughter of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Mum was asked to leave the care home by management because I made a complaint to safeguarding regarding bad falls not being informed and them not knowing how it happened. Residents are left to soil in a bed when they don't have their two main carers to take them to the toilet.
Nails not being clean
and cut to the point it causes a fungal infection. Same evening meal every day with no choice. Staff cannot fault but cannot say the same for management. This care home should be investigated so it does not keep happening.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 May 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Highlands Borders Care Home

What types of Care is Highlands Borders Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Highlands Borders Care Home have?

There are 28 Single Rooms.

What are the Facilities & Services at Highlands Borders Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highlands Borders Care Home to the centre of Exeter?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highlands Borders Care Home to verify any information. View our terms and conditions. Highlands Borders Care Home has an Basic Service - more info.