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Pegs Lane, Hertford, SG13 8EG
View Full Details of Signature Bentley HouseLatest Reviews for Signature Bentley House
12 August 2025
I cannot speak highly enough of the care and compassion shown by the staff at Bentley house. From the moment we first visited, we felt a genuine warmth and commitment to the wellbeing of every resident. The atmosphere is welcoming, clean, and calm - it truly feels like a home rather than a facility. My aunt had lived there in her final few months. The carers go above and beyond, always treating residents with dignity and respect. They take the time to get to know each individual - their likes, routines, and stories - which makes all the difference. The rooms are comfortable and well-maintained, and the garden is a peaceful place for residents to relax or spend time with visiting family. The food is varied and nutritious, and tailored to personal needs. What stands out most is the sense of community. There are regular activities and events that keep residents engaged and up. I couldn't believe the quality of life they gave her in the end and the continued support for my family.
22 July 2025
You urgently need to install air conditioning in bedrooms on fifth floor. It is not luxury living for an elderly person to be living in these conditions in 30 degree summer heat. I would not put my dog in conditions like this. The air conditioned entrance with new carpet looks flash, but visit the fifth floor bedrooms and the story is very different. Under the glitzy surface is cheap freezer food and non 'luxury' living for vulnerable elderly people. This is not a purpose built care home.... Food trolleys and workmen travel in the same lifts as the residents. There is no service lift. Only one lift goes to floor 5 and when it breaks residents have to walk up the stairs. The amazing staff are the reason for all the good reviews you see on this site. Care staff are too stretched and they are understaffed, hence my 3 stars for Care. This is no reflection on the staff. More investment is required.
26 June 2025
The care and attention provided to the residents are second to none. The staff are incredibly kind, patient, and always go above and beyond to make everyone feel comfortable and valued. The activities they organise are creative and engaging, bringing so much joy and a sense of community to the residents. I couldn't recommend this care home enough!
20 June 2025
Bentley house is a beautiful home with great atmosphere throughout and a staff team who work well and kindly together, a team that genuinely do care. I have loved visiting Bentley House when coming to visit a dear friend.
10 March 2025
I am so happy with the care my mum receives. They are always trying to encourage my mum to participate in things and to get her out of her room, even if it's just for a coffee downstairs, the staff are always so happy to help with anything you need. Bentley House is outstanding for all of my mums needs.
17 February 2025
We have had several friends and family become members of care homes in different counties across the country. None of which compare to our recent encounters with Signature Bentley House, Hertford. Each and every component of our experience has been seamless and pleasurable. Reception welcomes you with open arms, and the care staff working throughout show the utmost respect and hospitality. Our liaison manager made it very clear prior to joining that our loved one would be made to feel part of a community whilst receiving a high standard of care. We have been filled with such confidence thus far. Leading us to prompt others to choose this care home over others.
09 January 2025
I found Signature Bentley House very friendly, kind and caring, my friend was very well looked after and supported during his time there. The staff go out of their way to help and support when needed. The food was great and entertainment was good. Always felt very welcome when visiting, staff always up for a chat and always very helpful if I had any concerns. Overall I lovely place to be.
18 December 2024
Our dear friend for whom we held Lasting Power of Attorney for began living at Bentley House in March 2023 following the death of his wife. From the first visit to Bentley House, he was made to feel welcome. Everything was discussed with him, rather than us, which made him feel in control and valid, it was after all his decision. As the song goes ' Everyone knew his name' after that first and subsequent visits. My friend found the food to be faultless, he deemed the nutritious soups delicious. Enjoyed the variety of daily options. And when feeling in need of a simple fried egg on toast it was never a problem. His spacious apartment was kept clean, as were his clothes. As for his care, there was continuity at every stage of his life at BH. Liaison between BH and his LPA's was faultless. Eric often said it's like being in a 5* hotel, his needs were met and he was happy residing there, being surrounded by his own possessions, and familiar faces. Independence with excellent care 24/7.
28 October 2024
Bentley House were amazing in the care they provided for my mum in the last few weeks of her life. We had hoped she would have been with them for longer. A difficult time for all but she was treated with dignity and exceptional care. Thank you.
22 October 2024
My Mother has been a very happy resident for over a year now. Throughout this time all the staff have been unfailingly courteous & helpful. My Mother's care has been exemplary & it's been a pleasure to chat to the two ladies on Reception. Dom has always been on hand to helpfully deal with any issues- nothing has ever been too much trouble - from settling my Mother to making sure she gets the best care. Thank you so much.
01 October 2024
My father moved in to this wonderful home in May. It was no easy decision for us as family, however finding Bentley House made us feel so reassured that Dad would be in the best possible place. The home itself is beautiful with a warm and welcoming environment. The staff have been absolutely incredible with Dad, from care staff to liaison management to reception staff; wherever he goes, he is greeted with a huge smile and warmest of encounters, this makes him feel extremely valued as a resident and part of a new and extended family. The staff are extremely caring and responsive and have been fantastic at communicating with us and welcoming us all as family. Dad has formed incredible bonds with some staff. They are fantastic at providing feedback. No question or request is too much, and they are always learning about Dad to personalise his care. We feel blessed to have Dad living at Bentley House and hope he continues to have this amazing accommodation and care for years to come.
23 September 2024
I was initially concerned about moving my mother into a residential care home, as she had always said a care home would not be for her. The move into Bentley House was very straightforward once we had a move-in date. Soon after she moved in, she said that she was very happy being at Bentley House. The staff are all very kind, friendly and very polite to her and always use her name. She enjoys going to the cafe for tea and cake and seeing other residents and staff. She has been taken to watch films in the cinema which she has enjoyed. She has tried a few activities and the staff are encouraging her to try some more.
28 August 2024
My Stepmother moved into Bentley House July 2024. The transition from home to Bentley House was smooth thanks to the support and guidance of staff. Although early days and the huge change to her life she has voiced that it was the right choice and place for her. Considering that she has high expectations she has settled and is enjoying the activities offered. She considers the food to be of a good standard and has praised the care and commitment all staff have shown her.
15 August 2024
My father-in-law moved into Bentley House in May, sadly due to having early-onset Alzheimer's. It was a very difficult decision that my husband and his sister had to make but, having provided care for him to an increasing degree over the last 7-odd years, it was undoubtedly the right one. The first impression is that it seems more like a 5-star hotel than a residential care home. The words care home can, as I am sure most people imagine, conjure up quite unpleasant images, but Bentley House couldn't be further from these stereotypical ideas. It is very clear that time, effort and consideration have gone into every aspect. This isn't a place that people come to wait for God but rather to actively live and experience what is there for life to offer. Nowhere is perfect and there won't always be an ideal solution for every problem, but I'd wager that Bentley House and its staff come as close as is possible. Would highly recommend it to anyone in our position.
10 June 2024
Dad did not spend long at Bentley House but his last few weeks were comfortable for him. The staff in Cedar Ward were very caring, as was the nurse in charge. I was very touched by the care of Dad the day he died and the kindness/respect shown to him and me.
07 June 2024
Although only a short stay - my aunt would have loved the facilities. The client liaison manager was absolutely amazing and did all that one could ask of him. Was a pleasure to meet all the staff and the cooling of my aunt in her last days was exceptional.
22 May 2024
Our experience with Bentley from the very start has been excellent. Every aspect has been dealt with very well and with little fuss. Viewing was easy, getting a room was easy, moving in was easy and the continued support is awesome. We are so pleased with how this has turned out and couldn’t ask for a nicer environment for Mum, who is also very happy in her new “home”. Dominic was especially helpful throughout. Bentley House is from what we have learnt a different class from the others around.
07 May 2024
My friend has resided at Bentley House for many years on the dementia floor. The staff have always been so friendly and caring towards all the residents and visitors from what I have seen during my time visiting. Nothing seems to be too much trouble when speaking to the staff, no matter how big or small the task is. The home is immaculate, with wonderful settings and daily activities for the residents to enjoy! I always enjoy my time spent there.
26 April 2024
My friend visited Bentley House for a 4 week respite unfortunately after having a fall, and I have to say from start to finish the care and compassion that the team at Bentley have shown has been incredible. The facilities alone made me want to move in and I genuinely believe that if it wasn’t for the care and hard work they put in, my friend wouldn’t be in the brilliant position they are in now. Can’t thank you guys enough!
25 April 2024
Nothing is too much trouble at Bentley House. All staff are caring and committed - even knowing every resident's name and cheerfully smiling 'hello'! Bentley House is not perfect, but it is pretty close. I know my mum is safe and well cared for and I can leave her in that knowledge, which gives me peace.
Latest Reviews for Signature Bentley House
12 August 2025
I cannot speak highly enough of the care and compassion shown by the staff at Bentley house. From the moment we first visited, we felt a genuine warmth and commitment to the wellbeing of every resident. The atmosphere is welcoming, clean, and calm - it truly feels like a home rather than a facility. My aunt had lived there in her final few months. The carers go above and beyond, always treating residents with dignity and respect. They take the time to get to know each individual - their likes, routines, and stories - which makes all the difference. The rooms are comfortable and well-maintained, and the garden is a peaceful place for residents to relax or spend time with visiting family. The food is varied and nutritious, and tailored to personal needs. What stands out most is the sense of community. There are regular activities and events that keep residents engaged and up. I couldn't believe the quality of life they gave her in the end and the continued support for my family.
22 July 2025
You urgently need to install air conditioning in bedrooms on fifth floor. It is not luxury living for an elderly person to be living in these conditions in 30 degree summer heat. I would not put my dog in conditions like this. The air conditioned entrance with new carpet looks flash, but visit the fifth floor bedrooms and the story is very different. Under the glitzy surface is cheap freezer food and non 'luxury' living for vulnerable elderly people. This is not a purpose built care home.... Food trolleys and workmen travel in the same lifts as the residents. There is no service lift. Only one lift goes to floor 5 and when it breaks residents have to walk up the stairs. The amazing staff are the reason for all the good reviews you see on this site. Care staff are too stretched and they are understaffed, hence my 3 stars for Care. This is no reflection on the staff. More investment is required.
26 June 2025
The care and attention provided to the residents are second to none. The staff are incredibly kind, patient, and always go above and beyond to make everyone feel comfortable and valued. The activities they organise are creative and engaging, bringing so much joy and a sense of community to the residents. I couldn't recommend this care home enough!
20 June 2025
Bentley house is a beautiful home with great atmosphere throughout and a staff team who work well and kindly together, a team that genuinely do care. I have loved visiting Bentley House when coming to visit a dear friend.
10 March 2025
I am so happy with the care my mum receives. They are always trying to encourage my mum to participate in things and to get her out of her room, even if it's just for a coffee downstairs, the staff are always so happy to help with anything you need. Bentley House is outstanding for all of my mums needs.
17 February 2025
We have had several friends and family become members of care homes in different counties across the country. None of which compare to our recent encounters with Signature Bentley House, Hertford. Each and every component of our experience has been seamless and pleasurable. Reception welcomes you with open arms, and the care staff working throughout show the utmost respect and hospitality. Our liaison manager made it very clear prior to joining that our loved one would be made to feel part of a community whilst receiving a high standard of care. We have been filled with such confidence thus far. Leading us to prompt others to choose this care home over others.
09 January 2025
I found Signature Bentley House very friendly, kind and caring, my friend was very well looked after and supported during his time there. The staff go out of their way to help and support when needed. The food was great and entertainment was good. Always felt very welcome when visiting, staff always up for a chat and always very helpful if I had any concerns. Overall I lovely place to be.
18 December 2024
Our dear friend for whom we held Lasting Power of Attorney for began living at Bentley House in March 2023 following the death of his wife. From the first visit to Bentley House, he was made to feel welcome. Everything was discussed with him, rather than us, which made him feel in control and valid, it was after all his decision. As the song goes ' Everyone knew his name' after that first and subsequent visits. My friend found the food to be faultless, he deemed the nutritious soups delicious. Enjoyed the variety of daily options. And when feeling in need of a simple fried egg on toast it was never a problem. His spacious apartment was kept clean, as were his clothes. As for his care, there was continuity at every stage of his life at BH. Liaison between BH and his LPA's was faultless. Eric often said it's like being in a 5* hotel, his needs were met and he was happy residing there, being surrounded by his own possessions, and familiar faces. Independence with excellent care 24/7.
28 October 2024
Bentley House were amazing in the care they provided for my mum in the last few weeks of her life. We had hoped she would have been with them for longer. A difficult time for all but she was treated with dignity and exceptional care. Thank you.
22 October 2024
My Mother has been a very happy resident for over a year now. Throughout this time all the staff have been unfailingly courteous & helpful. My Mother's care has been exemplary & it's been a pleasure to chat to the two ladies on Reception. Dom has always been on hand to helpfully deal with any issues- nothing has ever been too much trouble - from settling my Mother to making sure she gets the best care. Thank you so much.
01 October 2024
My father moved in to this wonderful home in May. It was no easy decision for us as family, however finding Bentley House made us feel so reassured that Dad would be in the best possible place. The home itself is beautiful with a warm and welcoming environment. The staff have been absolutely incredible with Dad, from care staff to liaison management to reception staff; wherever he goes, he is greeted with a huge smile and warmest of encounters, this makes him feel extremely valued as a resident and part of a new and extended family. The staff are extremely caring and responsive and have been fantastic at communicating with us and welcoming us all as family. Dad has formed incredible bonds with some staff. They are fantastic at providing feedback. No question or request is too much, and they are always learning about Dad to personalise his care. We feel blessed to have Dad living at Bentley House and hope he continues to have this amazing accommodation and care for years to come.
23 September 2024
I was initially concerned about moving my mother into a residential care home, as she had always said a care home would not be for her. The move into Bentley House was very straightforward once we had a move-in date. Soon after she moved in, she said that she was very happy being at Bentley House. The staff are all very kind, friendly and very polite to her and always use her name. She enjoys going to the cafe for tea and cake and seeing other residents and staff. She has been taken to watch films in the cinema which she has enjoyed. She has tried a few activities and the staff are encouraging her to try some more.
28 August 2024
My Stepmother moved into Bentley House July 2024. The transition from home to Bentley House was smooth thanks to the support and guidance of staff. Although early days and the huge change to her life she has voiced that it was the right choice and place for her. Considering that she has high expectations she has settled and is enjoying the activities offered. She considers the food to be of a good standard and has praised the care and commitment all staff have shown her.
15 August 2024
My father-in-law moved into Bentley House in May, sadly due to having early-onset Alzheimer's. It was a very difficult decision that my husband and his sister had to make but, having provided care for him to an increasing degree over the last 7-odd years, it was undoubtedly the right one. The first impression is that it seems more like a 5-star hotel than a residential care home. The words care home can, as I am sure most people imagine, conjure up quite unpleasant images, but Bentley House couldn't be further from these stereotypical ideas. It is very clear that time, effort and consideration have gone into every aspect. This isn't a place that people come to wait for God but rather to actively live and experience what is there for life to offer. Nowhere is perfect and there won't always be an ideal solution for every problem, but I'd wager that Bentley House and its staff come as close as is possible. Would highly recommend it to anyone in our position.
10 June 2024
Dad did not spend long at Bentley House but his last few weeks were comfortable for him. The staff in Cedar Ward were very caring, as was the nurse in charge. I was very touched by the care of Dad the day he died and the kindness/respect shown to him and me.
07 June 2024
Although only a short stay - my aunt would have loved the facilities. The client liaison manager was absolutely amazing and did all that one could ask of him. Was a pleasure to meet all the staff and the cooling of my aunt in her last days was exceptional.
22 May 2024
Our experience with Bentley from the very start has been excellent. Every aspect has been dealt with very well and with little fuss. Viewing was easy, getting a room was easy, moving in was easy and the continued support is awesome. We are so pleased with how this has turned out and couldn’t ask for a nicer environment for Mum, who is also very happy in her new “home”. Dominic was especially helpful throughout. Bentley House is from what we have learnt a different class from the others around.
07 May 2024
My friend has resided at Bentley House for many years on the dementia floor. The staff have always been so friendly and caring towards all the residents and visitors from what I have seen during my time visiting. Nothing seems to be too much trouble when speaking to the staff, no matter how big or small the task is. The home is immaculate, with wonderful settings and daily activities for the residents to enjoy! I always enjoy my time spent there.
26 April 2024
My friend visited Bentley House for a 4 week respite unfortunately after having a fall, and I have to say from start to finish the care and compassion that the team at Bentley have shown has been incredible. The facilities alone made me want to move in and I genuinely believe that if it wasn’t for the care and hard work they put in, my friend wouldn’t be in the brilliant position they are in now. Can’t thank you guys enough!
25 April 2024
Nothing is too much trouble at Bentley House. All staff are caring and committed - even knowing every resident's name and cheerfully smiling 'hello'! Bentley House is not perfect, but it is pretty close. I know my mum is safe and well cared for and I can leave her in that knowledge, which gives me peace.