Submit a Review for Rosebery Manor Care Home - Avery Collection
458 Reigate Road, Epsom, KT18 5XA
View full details of Rosebery Manor Care Home - Avery CollectionLatest Reviews for Rosebery Manor Care Home - Avery Collection
04 February 2026
The Rosebery Manor care home is a great place. The staff are incredible and really look after everyone. The facilities are very good also, especially the downstairs communal cafe area. The food is also very good. Rate very highly.
28 January 2026
We were recommended Rosebery Manor by another family. We looked at several care homes and we loved the feel of Rosebery. Since moving in my mum has been cared for brilliantly. It's been a ch a relief to know she is so well looked after.
20 January 2026
We are as a family very happy with Roseberry manor all the staff are very kind and caring, mum has settled very well she enjoys all the activities, and little outings she has done. Mum has been there 4 months now, she is looking forward to the spring where they have a lovely garden area.
12 January 2026
My father resisted moving to a care home for a long time, but in September this year he had a couple of falls and after a few weeks in hospital he decided he did not want to go back to his own home. I was initially concerned that he might find it hard to settle in but my fears were groundless. From
Day One the nursing staff went out of their way to meet his needs, and the friendliness of all members of staff has really helped him. He is happy, settled and receiving excellent care.
06 January 2026
From the time our family made enquiries about Rosebery Manor the staff could not have been more helpful and welcoming. Mum and dad receive medical care at the home and the medical team are friendly caring and professional. The meals and activities are varied, enjoyed and of a high standard. All
staff are friendly and the reception team always make each visit a welcoming one. Facilities and cleanliness are of a high standard.
11 December 2025
Rosebery Manor looks after a wide span of residents and every one of them is well cared for and treated as an individual. The majority of care staff are on first name terms with all the residents and the building is attractive, well decorated and kept spotlessly clean.
Hot and cold drinks and
nibbles are always available in the reception area for residents and visitors.
When things do go wrong the staff are good at getting them fixed.
There are a range of activities available throughout the week for those that are interested/able and the team make every effort to encourage attendance.
Costs are very high, but they seem to be similar everywhere we looked.
If you are looking for a care home or "assisted living" Rosebery Manor should be on your list to check out.
05 December 2025
What a wonderful resident home! The care that the team gave our Mum was exemplary. All so kind and caring and nothing too much trouble for them. The atmosphere there is a happy one with lots of activities to suit all.
03 December 2025
My sister and I have been very impressed with the care that our father is receiving at Rosebery. He was a reluctant 'inmate' (his word) and they have worked hard to help him settle in. He has been a resident for nearly 3 years and is thriving there. They have taken time to get to know him and let
him live there the way that he wants.
01 December 2025
Mum has just moved in and she has been made so welcome by the home and staff. Being in the carehome is a new experience for all if us but the staff have been so helpful to all of us trying to get used to it. Any extra help I have asked for for mum has been provided. All the staff - carers, nurses,
admin catering are all committed to the well being of their residents and families.
19 November 2025
My husband, who has Alzheimers, moved into Rosebery Manor on 22nd October. I have found it to be a very welcoming & extremely caring environment. He has a beautiful bedroom & en suite, the food is incredible, as is the entertainment. However the best thing about Rosebery Manor is the staff. They
listen to my husbands needs, deal with any issues promptly & efficiently and action any request quickly, they are so caring. Particular mention to Antonia & Sylvia
19 November 2025
My mum has been staying here for a while now, and I can honestly say the level of care is exceptional. The staff are absolutely incredible - consistently professional, friendly, and always willing to go the extra mile. They make my mum feel truly welcome and supported, which means so much to us as a
family.
The food is amazing and very varied, with great attention to quality and choice. There is also a wonderful cross-section of activities available, ensuring there is always something engaging and enjoyable for the residents.
The home itself is spotlessly clean, and the gardens are beautifully maintained, creating a calm and uplifting environment.
I'm genuinely grateful for the care and warmth my mum receives every day. Highly recommended.
19 November 2025
Staff always smiling and v helpful - both care staff and reception
Mum is much better than six months ago and seems happier in herself
Much more positive attitude across the home than six months ago
09 September 2025
I have now lived at Robery Manor for 8 months. Throughout that period I have felt welcome and enjoyed my time. I am enormously impressed with the friendlines and co-operation af all members of staff and have been very happy. The accommodation is excellent. My only criticism is that in the
current period of hot weather the limited ventilation is insufficient - while I imagine that I can understand the reasoning but surely it is possible to improve ventilation and still give security.
Overall I would class the standard of catering as very good. I tend to provide my own breakfast in my rooms. I regularly have lunch in the restaurant (first floor) and the menus is excellent and the quality of food is equally good. Overall eating there is pleasantly quiet. I am less happy with the suppers, these are only available in one's rooms or n the ground floor restaurant. While the quality of the food is good the restaurant becomes overcrowded and noisy and the menus less imaginative.
06 August 2025
My Mother moved here a week ago. We couldn't be happier with the high standard of care. So many small details to make her stay enjoyable. The home is very clean and welcoming. Food choices are excellent. Residents can order something else if they don't fancy the menu. Menus are restaurant style.
There are lots of appealing activities. Already she says things like don't visit in the morning I will be at Thai Chi. She commented to me that everything revolves around Residents wishes not staff convenience. Every member of staff has been exceptional, so friendly and willing to help. The garden complete with help yourself ice cream is lovely. The cafe where Residents and visitors alike can stay for drinks and snacks is a great concept. Her flat is light and airy. Having a sitting room ,bedroom , bathroom and kitchenette makes it feel so much like home. Supervision is unobtrusive, she chose to be checked on every 2 hours at night. Residents have a pendant to call staff.Overall 5*
27 January 2025
I have been visiting a friend since she moved into Rosebery Manor Care Home nearly ten years ago. I have always found it to be a very caring and happy home with a lovely, warm atmosphere. Lately, I have been visiting more regularly and am always greeted with smiling, helpful, and attentive staff. My
friend is also very happy with the high standard of care that she receives. Thank you very much to everyone involved at Rosebery Manor.
17 January 2025
My Mother moved to RM 3 months ago and has settled in very well. The staff are always cheerful and helpful and make her feel as ease. My Mother had a serious health scare soon after arriving which resulted in a hospital admission which set her back in terms of her cognition and mobility. The staff
have encouraged her to regain her previous levels of mobility and have been very attuned to any slight deterioration so that her health remains on a positive track. As a family, we are delighted with the care room at RM.
12 December 2024
We're very happy with the level of care that is provided at all levels. All the staff are friendly and courteous, including cleaners, housekeeping, the 'activists' as Dad loves to call the activities team, the carers and nurses, reception, catering, management, and the team behind the scenes.
If
Dad has any issues, we can be certain he will be listened to and his views considered.
The ambience and quality of the Care Home is akin to a smart, comfortable hotel. The gardens at the back of the home are nicely arranged with ample seating in good weather and a well-stocked, eye-catching pond.
Our experience is that residents' family members and friends are welcome to visit. Coffee and tea are almost always available with fruit, biscuits, cakes or pastries and maybe wrapped sweets.
There can sometimes be odd niggles. Providing this level of care to elderly loved ones is never straightforward. With Dad, we are confident that he is in the best place we could want for him. He is happy there too.
28 November 2024
My aunt has just moved and she was met with a warm welcome. The staff have been kind to her and pop in to see her regularly making sure she has everything she needs. Her room is lovely with a great outlook over the garden. We were pleased that we could surround her with her own furniture and
belongings. The home is spotlessly clean. It really is a home-from-home. Thank you.
19 November 2024
Recently arranged for a close neighbour to take residency at Roseberry Manor. Very impressed by the empathy, professionalism, friendliness, and patience of the staff, nothing is too much trouble for them to ensure a comfortable and positive stay for their residents. Would recommend friends and
family.
15 November 2024
What a fabulous home!
Mum went to stay there straight from hospital 2 weeks ago following a nasty fall at home, complicated leg fracture surgery, and 2 month hospital stay, unable to stand with 2 nurses fully hoisting from bed to chair, today I saw her stand! Apparently has done it several times
now, obviously with help. Hospital had given up on her.
That's dedication for you.
The kindness and level of care she has been shown, along with the compassion for the family and friends visiting by all the staff is second to none.
Beautifully clean, bright and airy.
I doubt there is another home to match this.
Plenty of activities if you wish (a tap dancer this afternoon!).
Latest Reviews for Rosebery Manor Care Home - Avery Collection
04 February 2026
The Rosebery Manor care home is a great place. The staff are incredible and really look after everyone. The facilities are very good also, especially the downstairs communal cafe area. The food is also very good. Rate very highly.
28 January 2026
We were recommended Rosebery Manor by another family. We looked at several care homes and we loved the feel of Rosebery. Since moving in my mum has been cared for brilliantly. It's been a ch a relief to know she is so well looked after.
20 January 2026
We are as a family very happy with Roseberry manor all the staff are very kind and caring, mum has settled very well she enjoys all the activities, and little outings she has done. Mum has been there 4 months now, she is looking forward to the spring where they have a lovely garden area.
12 January 2026
My father resisted moving to a care home for a long time, but in September this year he had a couple of falls and after a few weeks in hospital he decided he did not want to go back to his own home. I was initially concerned that he might find it hard to settle in but my fears were groundless. From
Day One the nursing staff went out of their way to meet his needs, and the friendliness of all members of staff has really helped him. He is happy, settled and receiving excellent care.
06 January 2026
From the time our family made enquiries about Rosebery Manor the staff could not have been more helpful and welcoming. Mum and dad receive medical care at the home and the medical team are friendly caring and professional. The meals and activities are varied, enjoyed and of a high standard. All
staff are friendly and the reception team always make each visit a welcoming one. Facilities and cleanliness are of a high standard.
11 December 2025
Rosebery Manor looks after a wide span of residents and every one of them is well cared for and treated as an individual. The majority of care staff are on first name terms with all the residents and the building is attractive, well decorated and kept spotlessly clean.
Hot and cold drinks and
nibbles are always available in the reception area for residents and visitors.
When things do go wrong the staff are good at getting them fixed.
There are a range of activities available throughout the week for those that are interested/able and the team make every effort to encourage attendance.
Costs are very high, but they seem to be similar everywhere we looked.
If you are looking for a care home or "assisted living" Rosebery Manor should be on your list to check out.
05 December 2025
What a wonderful resident home! The care that the team gave our Mum was exemplary. All so kind and caring and nothing too much trouble for them. The atmosphere there is a happy one with lots of activities to suit all.
03 December 2025
My sister and I have been very impressed with the care that our father is receiving at Rosebery. He was a reluctant 'inmate' (his word) and they have worked hard to help him settle in. He has been a resident for nearly 3 years and is thriving there. They have taken time to get to know him and let
him live there the way that he wants.
01 December 2025
Mum has just moved in and she has been made so welcome by the home and staff. Being in the carehome is a new experience for all if us but the staff have been so helpful to all of us trying to get used to it. Any extra help I have asked for for mum has been provided. All the staff - carers, nurses,
admin catering are all committed to the well being of their residents and families.
19 November 2025
My husband, who has Alzheimers, moved into Rosebery Manor on 22nd October. I have found it to be a very welcoming & extremely caring environment. He has a beautiful bedroom & en suite, the food is incredible, as is the entertainment. However the best thing about Rosebery Manor is the staff. They
listen to my husbands needs, deal with any issues promptly & efficiently and action any request quickly, they are so caring. Particular mention to Antonia & Sylvia
19 November 2025
My mum has been staying here for a while now, and I can honestly say the level of care is exceptional. The staff are absolutely incredible - consistently professional, friendly, and always willing to go the extra mile. They make my mum feel truly welcome and supported, which means so much to us as a
family.
The food is amazing and very varied, with great attention to quality and choice. There is also a wonderful cross-section of activities available, ensuring there is always something engaging and enjoyable for the residents.
The home itself is spotlessly clean, and the gardens are beautifully maintained, creating a calm and uplifting environment.
I'm genuinely grateful for the care and warmth my mum receives every day. Highly recommended.
19 November 2025
Staff always smiling and v helpful - both care staff and reception
Mum is much better than six months ago and seems happier in herself
Much more positive attitude across the home than six months ago
09 September 2025
I have now lived at Robery Manor for 8 months. Throughout that period I have felt welcome and enjoyed my time. I am enormously impressed with the friendlines and co-operation af all members of staff and have been very happy. The accommodation is excellent. My only criticism is that in the
current period of hot weather the limited ventilation is insufficient - while I imagine that I can understand the reasoning but surely it is possible to improve ventilation and still give security.
Overall I would class the standard of catering as very good. I tend to provide my own breakfast in my rooms. I regularly have lunch in the restaurant (first floor) and the menus is excellent and the quality of food is equally good. Overall eating there is pleasantly quiet. I am less happy with the suppers, these are only available in one's rooms or n the ground floor restaurant. While the quality of the food is good the restaurant becomes overcrowded and noisy and the menus less imaginative.
06 August 2025
My Mother moved here a week ago. We couldn't be happier with the high standard of care. So many small details to make her stay enjoyable. The home is very clean and welcoming. Food choices are excellent. Residents can order something else if they don't fancy the menu. Menus are restaurant style.
There are lots of appealing activities. Already she says things like don't visit in the morning I will be at Thai Chi. She commented to me that everything revolves around Residents wishes not staff convenience. Every member of staff has been exceptional, so friendly and willing to help. The garden complete with help yourself ice cream is lovely. The cafe where Residents and visitors alike can stay for drinks and snacks is a great concept. Her flat is light and airy. Having a sitting room ,bedroom , bathroom and kitchenette makes it feel so much like home. Supervision is unobtrusive, she chose to be checked on every 2 hours at night. Residents have a pendant to call staff.Overall 5*
27 January 2025
I have been visiting a friend since she moved into Rosebery Manor Care Home nearly ten years ago. I have always found it to be a very caring and happy home with a lovely, warm atmosphere. Lately, I have been visiting more regularly and am always greeted with smiling, helpful, and attentive staff. My
friend is also very happy with the high standard of care that she receives. Thank you very much to everyone involved at Rosebery Manor.
17 January 2025
My Mother moved to RM 3 months ago and has settled in very well. The staff are always cheerful and helpful and make her feel as ease. My Mother had a serious health scare soon after arriving which resulted in a hospital admission which set her back in terms of her cognition and mobility. The staff
have encouraged her to regain her previous levels of mobility and have been very attuned to any slight deterioration so that her health remains on a positive track. As a family, we are delighted with the care room at RM.
12 December 2024
We're very happy with the level of care that is provided at all levels. All the staff are friendly and courteous, including cleaners, housekeeping, the 'activists' as Dad loves to call the activities team, the carers and nurses, reception, catering, management, and the team behind the scenes.
If
Dad has any issues, we can be certain he will be listened to and his views considered.
The ambience and quality of the Care Home is akin to a smart, comfortable hotel. The gardens at the back of the home are nicely arranged with ample seating in good weather and a well-stocked, eye-catching pond.
Our experience is that residents' family members and friends are welcome to visit. Coffee and tea are almost always available with fruit, biscuits, cakes or pastries and maybe wrapped sweets.
There can sometimes be odd niggles. Providing this level of care to elderly loved ones is never straightforward. With Dad, we are confident that he is in the best place we could want for him. He is happy there too.
28 November 2024
My aunt has just moved and she was met with a warm welcome. The staff have been kind to her and pop in to see her regularly making sure she has everything she needs. Her room is lovely with a great outlook over the garden. We were pleased that we could surround her with her own furniture and
belongings. The home is spotlessly clean. It really is a home-from-home. Thank you.
19 November 2024
Recently arranged for a close neighbour to take residency at Roseberry Manor. Very impressed by the empathy, professionalism, friendliness, and patience of the staff, nothing is too much trouble for them to ensure a comfortable and positive stay for their residents. Would recommend friends and
family.
15 November 2024
What a fabulous home!
Mum went to stay there straight from hospital 2 weeks ago following a nasty fall at home, complicated leg fracture surgery, and 2 month hospital stay, unable to stand with 2 nurses fully hoisting from bed to chair, today I saw her stand! Apparently has done it several times
now, obviously with help. Hospital had given up on her.
That's dedication for you.
The kindness and level of care she has been shown, along with the compassion for the family and friends visiting by all the staff is second to none.
Beautifully clean, bright and airy.
I doubt there is another home to match this.
Plenty of activities if you wish (a tap dancer this afternoon!).