Signature Rosebery Manor, Epsom, Surrey
Signature Rosebery Manor, Epsom, Surrey
Signature Rosebery Manor, Epsom, Surrey

Signature at Rosebery Manor is one of the newer developments from this expanding care provider, which opened in December 2014. Suites with kitchenettes are available in assisted living, and 1 bedroom suites are ideal for a couple wanting to stay together. There is a separate specialist dementia unit, The Oaks, designed with the direction of leading research from the University of Stirling.

Group: Signature Senior Lifestyle Ltd

Person in charge: Sarah Moor (Regional Operations Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 95 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 95

Rooms with ensuite WC: 95

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Signature Rosebery Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Signature Rosebery Manor has a Review Score of 8.9 (8.938)

The Review Score of 8.9 (maximum of 10) for Signature Rosebery Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Signature Rosebery Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.57 for Signature Rosebery Manor is calculated as follows: ( (111 Excellents x 5) + (61 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 179 Ratings = 4.57

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.368 Points relating to the number of positive Reviews for Signature Rosebery Manor is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 19 positive Reviews (95 registered maximum number of service users ÷ 5). 7 Reviews ÷ 19 Target = 0.368

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Signature Rosebery Manor?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Signature Rosebery Manor

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Resident / Service User
    3
  • Friend of Resident/Service User
    2

All the staff are very helpful and caring and we were particularly assisted by the Client Liaison Manager, who ensured my mother become familiar and comfortable with Roseberry Manor during a series of managed visits over a month or so.

The actual move-in went ahead seamlessly with all the carers in the Oaks introducing themselves and being friendly and attentive. Particular thanks go to the Dementia Manager, who ensures there is calm and dignity for the residents.

Whilst it is still early days for my mother I am relieved to have found her a new home where her individual needs are catered for she has the care and support she requires.

How likely would you be to recommend Signature Rosebery Manor? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

It's very expensive - we paid £1,748 a week. The care was good, as you would expect, and some staff members seemed genuinely attached to my father, even though he had advanced dementia.
Communication was poor. It was hard to find out how my father was on the phone. When the dementia manager left, nobody told us. I got the impression that the staff called me when they had to - e.g. when my father fell over - but not otherwise.
We asked the care home to arrange a Continuing Health Care evaluation for my father. They agreed to do so, but they did nothing and in the end, the Community Psychiatric Nurse arranged it.
The dementia manager who left was not replaced for quite a while, leaving a serious gap.

How likely would you be to recommend Signature Rosebery Manor? Unlikely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Poor

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Sandie Mole, General Manager at Signature Rosebery Manor responded to this review on 12 Jul 2017:

Rosebery Manor appreciates honest, timely feedback to continually improve and develop our service. Open and transparent communication is key for our service, and during a time of management change, this may have been lacking in parts, back in March, the date of this review. Our newly appointed management team, including the Dementia Manager, has ensured that all channels of contact, whether by email or telephone, remain constant and continuous. We are further working to enhance our system with the potential for our families to remote access and view the type of day their loved one has had, giving reassurance and peace of mind.

Mum has been in Rosebery Manor since it opened. It has had some staff and teething issues but on the whole, this is a lovely place for Mum to live in comfort and within a very caring environment. The personal helpers and medical teams are wonderful and are really take great care of Mum. The food is excellent and it is kept very clean.

How likely would you be to recommend Signature Rosebery Manor? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

A very friendly, well-run residence. The staff are all helpful and make you feel that you matter. They pay attention to detail. Accommodation and food is excellent.

How likely would you be to recommend Signature Rosebery Manor? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My family were left in a worrying state when my father passed away this summer. Mum needed care and help at home but finding a suitable care home was quite time-consuming. We were recommended Rosebery Manor, I have found the upsetting experience much easier with the wonderful support from the care home, both to mum and the whole family. Mum is very happy and in my experience, Rosebery Manor is quite unique compared to other homes.

How likely would you be to recommend Signature Rosebery Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We are very impressed with the care my mother has received whilst at Rosebery Manor over the past 2 years. All the staff are friendly, caring and show a lot of respect to all residents and their relatives. Following my mother's stroke, the staff have quickly and seamlessly adapted to her new and more intensive level of care and needs without even having to ask. The Dementia unit is very efficiently run by the Dementia Manager who maintains very high standards whilst treating all residents as individuals.

How likely would you be to recommend Signature Rosebery Manor? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Dad was one of the first residents when Rosebery Manor opened and we have seen it grow and develop a strong community feel. He has a neurodegenerative illness which means he can no longer live alone safely, but making the decision to move was difficult as he is relatively young to be in a care home. The attention to detail has made the transition much easier - his room is spacious and feels like a mini-flat where he is happy to have visitors and the communal areas are luxurious and well kept. It was important to Dad to keep busy and the daily activities and trips are thoughtful and varied. All areas (activities, catering, maintenance, caring and support staff) are responsive to requests and suggestions from residents. The staff take the time to get to know those in their care and their families and genuinely want to make life as happy and fulfilling as possible. Anyone who visits tends to comment that Rosebery Manor is a pleasant surprise and exceeds their expectations of a care home.

How likely would you be to recommend Signature Rosebery Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very good. Excellent surroundings, calm, peaceful, rooms superb with good walk in en-suite bathroom/showers. Staff could not be more courteous and willing to please from reception, restaurants, room cleaners to managers. Nursing staff are very able and good at times of crisis. Food very good and restaurant surroundings excellent - good linen and their cooked meals are beautifully served with wine if desired.

How likely would you be to recommend Signature Rosebery Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father first became a resident approximately 12 months ago before recently transferring, under guidance of the medical/care team, to the dementia ward. Although initially some reluctance on the part of the family to make the move it has proven to be absolutely the right thing. Dad receives first rate care and attention, we really couldn't speak highly enough for the attention paid to him not only by the care team but the entire staff.

How likely would you be to recommend Signature Rosebery Manor? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My friend went into the home in March with Alzheimer's, she was becoming very difficult to deal with and had become unclean. The staff at the home deal with her very well and although she is very difficult and uncooperative, are very understanding with her.
We are very pleased with her care, the food is excellent and her room is cosy and clean. She has also put on weight and is much fitter than she has been at home. We are paying high fees but feel it is worth it.

How likely would you be to recommend Signature Rosebery Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved in in February after spending time in hospital. She has settled in very well. The care staff are extremely kind and are well trained in dealing with dementia. The care staff are efficient but also have the homely tough and I feel they know my mother's likes and dislikes. I am always welcome. There is a lot going on to partake in if wanted. My mother seems happy.

How likely would you be to recommend Signature Rosebery Manor? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

After 3 months residence, I consider that Rosebery Manor provides a pleasant environment, with adequate meals and a reasonable amount of entertainment, varied outings, good medical care. The staff are friendly and helpful.

How likely would you be to recommend Signature Rosebery Manor? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rosebery Manor is a luxurious residential/nursing home where nursing/care staff undertake their jobs with efficiency, kindness and most obvious willingness to please. The restaurants, where the ambiance is delightful with beautifully laid tables, deliver extremely good food having charming and competent staff.

All staff from the excellent concierges on the desk, to the wonderful in house caretakers, to the manager will not hesitate to greet you, be you a resident or guest, with a warm smile. Rosebery Manor aims high and achieves this.

How likely would you be to recommend Signature Rosebery Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Exceptional levels of care, support and entertainment. Trust and confidence in the staff could not be higher.

How likely would you be to recommend Signature Rosebery Manor? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Excellent and very caring staff.
Clean and people friendly.
Welcoming.
Meets the need of patients cares.
Very nice and very happy environments.
A lot of activities for patients that include the patients family and friends.

How likely would you be to recommend Signature Rosebery Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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