Rosebery Manor Care Home - Avery Collection

458 Reigate Road, Epsom KT18 5XA
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9.9 101 Reviews
  • Rosebery Manor Care Home - Avery Collection, Epsom
Conveniently situated amidst serene surroundings in Epsom, Surrey, Rosebery Manor provides top-notch residential care, nursing care, and dementia care. The facility also offers short-term respite care, catering to those seeking brief stays in Surrey care homes.

Rosebery Manor, a residence of unparalleled comfort and excellence, presents a selection of en-suite studios and one-bedroom apartments, each featuring a kitchenette, lounge area and balcony or patio access.

All rooms boast high-quality furnishings, blending contemporary and functional designs. Their well-maintained gardens are tended to by green-fingered residents, enhancing the outdoor experience, ideal for basking in the summer sun.

The welcoming care community at Rosebery Manor encourages cosy conversations among friends and loved ones. Visitors, be they friends or family, are always embraced at Rosebery Manor, fostering a warm and inviting atmosphere.

Care Provided by Rosebery Manor Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: £1700 – £1900
  • RESPITE Self-Funded Residential Dementia Care: from £1750

These prices are only a guideline, please contact Rosebery Manor Care Home - Avery Collection to find out the exact price for your requirements.

Contact Rosebery Manor Care Home - Avery Collection to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Rosebery Manor Care Home - Avery Collection to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Rose Akem (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Room Information

  • Single Rooms (95)

Rosebery Manor Care Home - Avery Collection Reviews (101)

9.9

Rosebery Manor Care Home - Avery Collection has a Review Score of 9.9 (9.883) out of 10, based on 24 reviews in the last 2 years.
Over all time Rosebery Manor Care Home - Avery Collection has 101 reviews.

Overall Experience
  • 86
  • 14
  • 1
  • 0
  • 0
Date Published
  • 101
  • 2
  • 9
  • 24
  • 77
Reviewer Connection to Rosebery Manor Care Home - Avery Collection
  • 33
  • 20
  • 20
  • 11
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 101, showing 101-101
Review from Jim G (Son of Resident) published on 1 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional levels of care, support and entertainment. Trust and confidence in the staff could not be higher.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Rosebery Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.883 for Rosebery Manor Care Home - Avery Collection is calculated as follows: ( (254 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 283 Ratings = 4.883
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rosebery Manor Care Home - Avery Collection is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (7)

Lorraine

Lorraine Hardy

Job Title: General Manager

With over three years of dedicated service at Rosebery Manor Care Home, I am proud to step into the role of General Manager. Passionate about person-centred care, I work closely with residents, families, and staff to ensure everyone feels valued, heard, and supported. I pride myself on upholding the highest standards of care and excellence. I’m always here to offer a warm welcome to new residents, relatives, and visitors—making sure everyone feels at home from the moment they walk through our doors.

Sonia

Sonia Weller

Job Title: Client Liaison Manager Joined: 2014

I joined the team at Rosebery Manor just before we opened our doors to our 1st resident in December 2014.


We completely understand the importance of choosing the right home for your loved one or for yourself. For some, this can be quite a daunting and difficult time and my role here is to support all those looking for the right level of care or nursing needs with a home-from-home lifestyle. Supporting you and offering all the information you need to allow an informed decision to be made. I am extremely proud to be a part of the team here at Rosebery and to know that we do make a difference to many.

Jane

Jane Cheeseman

Job Title: Housekeeping Manager Joined: 2014

The housekeeping team and I make sure our home is kept clean and tidy to a very high standard. We provide a weekly service to all our residents to ensure their private apartment suites are maintained to their personal preference and their laundry requirements are met. The communal areas are cleaned daily so our home looks as good today as it did when we first opened in 2014. We take great pride in our home and value the lovely relationship we have with all our residents.

Lucia

Lucia Rizoiu

Job Title: Residential Care Manager Joined: 2016

Lucia started working in the care industry in 2016. Initially Lucia joined Rosebery Manor as a care supervisor and moving up in her role to now lead the care team.


Lucia is focused and motivated to support our assisted living residents and all those who play an important part in their day.


A well-organised leader of the team who ensures all staff are well-trained. She likes to encourage growth within the care team.

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Neal Hallsworth

Job Title: Head Chef Joined: 2019

Neal has been a Chef for 24 years and has worked in various roles and establishments throughout the industry. Neal has been at Rosebery Manor for over 5 years and enjoys catering for our residents in all three of our restaurants.


Meeting all dietary requirements and requests on a daily basis is something that Neal prides himself on.


Neal leads a team that delivers a well-balanced, nutritious and beautifully presented course, served to all whatever time of day.

Jason

Jason Lewis

Job Title: Maintenance Manager Joined: 2024

My name is Jason and I joined Rosebery Manor in 2024 following over 20 years in joinery. I took on the role of Maintenance Manger in 2025. My days are full and varied. Our residents safety and well-being is priority to ensure we offer our the comforts and environment of their choice. Maintaining our communal areas and complying with Senior Living standards I offer a high standard with dedication, initiative and motivation.

Abby

Abby Cooper

Job Title: Hospitality Manager Joined: 2022

My journey started here in December 2022 as an Activities Assistant and loved it from day 1!
Getting to know the residents and their likes and interests as well as dislikes helps build positive
relationships that enables us to support them to live as independently as possible and ensure their well-being is priority.
I have a great team who all put the resident’s well-being first and their support and teamwork is exceptional.
I look forward to continuing my journey at Rosebery Manor.

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