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Rosebery Manor Care Home - Avery Collection

458 Reigate Road, Epsom, Surrey KT18 5XA
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Rosebery Manor Care Home - Avery Collection, Epsom
Rosebery Manor Care Home - Avery Collection, Epsom
Rosebery Manor Care Home - Avery Collection, Epsom

Conveniently situated amidst serene surroundings in Epsom, Surrey, Rosebery Manor provides top-notch residential care, nursing care, and dementia care. The facility also offers short-term respite care, catering to those seeking brief stays in Surrey care homes.

Rosebery Manor, a residence of unparalleled comfort and excellence, presents a selection of en-suite studios and one-bedroom apartments, each featuring a kitchenette, lounge area and balcony or patio access.

All rooms boast high-quality furnishings, blending...  

Care Provided by Rosebery Manor Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500From £1,700
Residential Dementia CareFrom £1,650From £1,750

Contact Rosebery Manor Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lorraine Hardy (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Room Information

  • Single Rooms (95)

Rosebery Manor Care Home - Avery Collection Reviews (114)

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9.9

Rosebery Manor Care Home - Avery Collection has a Review Score of 9.9 (9.875) out of 10, based on 31 reviews in the last 2 years. Over all time Rosebery Manor Care Home - Avery Collection has 114 reviews.

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Showing 114 reviews matching selected criteria
Review from Nicola S (Daughter of Resident) published on 15 November 2024 Submitted via Website
Overall Experience
What a fabulous home!
Mum went to stay there straight from hospital 2 weeks ago following a nasty fall at home, complicated leg fracture surgery, and 2 month hospital stay, unable to stand with 2 nurses fully hoisting from bed to chair, today I saw her stand! Apparently has done it several times now, obviously with help. Hospital had given up on her.
That's dedication for you.
The kindness and level of care she has been shown, along with the compassion for the family and friends visiting by all the staff is second to none.
Beautifully clean, bright and airy.
I doubt there is another home to match this.

Plenty of activities if you wish (a tap dancer this afternoon!).

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for taking the time to review our home. We pride ourselves on the care and support we offer each and every resident. Our home creates personal care plans to enable us to adjust to daily changes to encourage and support wherever we can. Rosebery definitely has a homely and welcoming...  

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Review from Rupert G (Son of Resident) published on 14 November 2024 Submitted via Website
Overall Experience
Rosebery Manor is a class apart from other care homes.
We visited many homes for Dad and nothing came close to Rosebery.
Every visitor, Dad has quite a few, has said that they would move in 'tomorrow', that even includes my children.
Rosebery feels like a 5-star hotel, not a care home.
The staff are all amazing. The activities every day are amazing too.

Highly recommend a visit if you are looking or potentially going to be looking for care.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for taking the time to Review Rosebery Manor. We will always do our very best to support our new resident and those close to them when a situation changes at home. Our whole team approach provides a good understanding of care and commitment from each and every one of us.

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Review from S B (Daughter of Resident) published on 25 October 2024 Submitted via Postal Card
Overall Experience

Having transferred to Rosebery Manor care home from hospital my Dad's mobility and mental capacity have improved quickly and greatly. This is thanks to the care and patience of the staff and beautiful facility. The home has been an absolute god send at a very traumatic time and I can't express my gratitude enough.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for reviewing Rosebery Manor. We all appreciate the time you have taken and are so pleased to read how we have supported not just your dad but you all as a family. Thank you once again.

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Review from Joan G (Wife of Resident) published on 24 October 2024 Submitted via Website
Overall Experience
1. The staff were excellent, there quickly when needed.
2. His room was large enough for him to move around with either a rollator or a wheelchair.
3. The activities that he was able to attend suited him well, especially the films of the evening.
4. The other residents were very friendly.
5. The gardens were lovely, even in October.
6. The view of the gardens from his room was enjoyed by my husband.

7. Lovely to either get a coffee from the coffee bar or make one in my husband's room.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

We all appreciate the time you have taken to write a review about our home. Honest and specific details help others when looking for care, and nursing support and we thank you for helping those in the wider community. Kindest Regards.

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Review from Jeremy V (Son of Resident) published on 15 October 2024 Submitted via Website
Overall Experience

My mum went into the home for respite care after a fall. She was badly shaken by the fall and had become very dispirited and a little confused. It took a couple of weeks, but gradually we began to see her old self again. After 3 weeks at Rosebery, she was able to return home with a live-in carer. By the end of her respite stay, she was appreciating the love and kindness shown by the Rosebery staff.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you from all of us for your kind words and review of Rosebery Manor. It is our pleasure to have spent this time with your mum and to know our support has allowed her time to recover and feel confident to return home. Thank you for choosing Rosebery and for taking the time to write this review. Take care and our best wishes to your mum from all the team at Rosebery.

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Review from Sonya J (Daughter of Resident) published on 10 October 2024 Submitted via Website
Overall Experience

Rosebery Manor is a beautiful care home, very well run by friendly and caring staff. My mother was there for respite for three weeks and felt very well looked after. There are always lots of activities, we had a good singing session one afternoon and even just sitting in the garden or looking at the fishpond gave my mum happy times. It's a relaxing place and the staff all work together so well to ensure all needs are catered for, whether medically or emotionally. I really appreciated the time they took to talk to my mum and really listen to how she was feeling. It is clear that the permanent residents are happy there, there is a friendly vibe and mealtimes are a place of much social interaction. Thank you for looking after her so well!

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for your kind words following your mum's stay with us at Rosebery Manor. Making friends with other residents and feeling supported in all ways by the team helps to ensure we cater to individual needs. Whether a short stay or a permanent stay with us at Rosebery, we will do all we can to offer peace of mind and positive well-being. Thank you once again.

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Review from M R (Resident / Service User) published on 3 October 2024 Submitted via Website
Overall Experience

I have been living at Rosebery Manor for almost two years now. In that time I found the staff to be friendly and efficient. When they say things will get done, they usually do. The food is good and my suite is well-maintained. My move here has worked out well.

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Review from Christine H (Daughter of Resident) published on 16 September 2024 Submitted via Website
Overall Experience
We shall remain forever grateful that Rosebery Manor was the care home we chose for my mother. After a stroke at the age of 104, we knew that she needed dedicated care. It is an exceptional care home. Residents live in beautiful, tasteful surroundings that resemble those of a high-quality hotel. The well-designed garden and fountain offer the residents the opportunity of fresh air, a short walk and the pleasure of looking at the plants.
Rosebery Manor has a family atmosphere making residents as well as visitors feel at home.
The staff - whether managerial, nursing, receptionists, housekeepers, or activity staff work very effectively as a team and are always on hand to assist residents.

After a second major stroke, my mother received palliative care that was outstanding. Her dignity and comfort were maintained throughout four days. The staff looked after my husband and me alongside my mother. How I wish she could have enjoyed more than three months at Rosebery Manor.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for your kind words about Rosebery Manor and all those who make the difference. We are passionate about the support and personal care we offer our residents and also their families. We also thank you for choosing Rosebery Manor and allowing us to get to know you all personally. We will...  

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Review from A T (Daughter of Resident) published on 2 September 2024 Submitted via Postal Card
Overall Experience

My mother moved into Rosebery Manor in February 2024 having had a far from satisfactory experience residing at another home. She is loving it at Rosebery as is her family. Her care is excellent and she engages with the staff, joins in with the activities that interest her and enjoys having her hair done regularly. Would thoroughly recommend.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for your review of Rosebery Manor. We are pleased to have made such a difference to you all as a family. We pride ourselves on delivering person-centred care and offering a welcoming and supportive home for our residents, family and friends. We all appreciate the time you have taken to review Rosebery Manor.

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Review from J L (Resident / Service User) published on 23 August 2024 Submitted via Postal Card
Overall Experience

I spoke to virtually all the staff during my 2-week stay and thanked them. Individually.

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Review from Louise H (Daughter of Resident) published on 20 August 2024 Submitted via Website
Overall Experience

My mother has been a resident of Rosebery Manor for nearly three weeks now. She has settled in so well. All the staff have been wonderful. Before my mother came to Rosebery, I met with their client liaison manager, who put me and my family at ease and made the move from the hospital so smooth. Their nursing care is excellent. The healthcare workers have all been so wonderful and caring to my mother. We are confident that our mother is in very safe hands and is being well cared for.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

We really appreciate you taking the time to leave a review about Rosebery Manor and our team. It is our pleasure to welcome such wonderful residents and families to our home at a time when personal support and care are needed. We grow together and continue to offer all that we can so Rosebery Manor feels like home.

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Review from Joan T (Respite Resident) published on 22 April 2024 Submitted via Website
Overall Experience
I stayed at Rosebery Manor for 2 weeks respite care after spinal surgery in March 2024. I felt totally safe and the environment enabled me to take the necessary rest required to go home and live independently. Medical cover from a qualified nurse 24 hours was important and Rosebery provide that. Accommodation, food, activities are excellent. Staff at all levels are well-trained and have the skills to handle issues diplomatically and sensitively. Rosebery Manor is a model of how a Care Home should be encouraging freedom of choice and assisting living to the highest degree possible within the limits of individual limitations.

I would have no hesitation in recommending Rosebery Manor for long or short-term care.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for taking this time to review our home.it was a pleasure to care for and support you at a time most needed and hope you'll pop back for a coffee and a chat if ever you are passing. Take care and our best wishes All at Rosebery Manor.

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Review from Ashley J (Son of Resident) published on 15 February 2024 Submitted via Website
Overall Experience
My Mum wanted to stay independent in her own home (with in-home carers) for as long as possible, which she achieved but did then make the move to residential care quite stressful and rushed.
Rosebery Manor however was clean, beautifully decorated (comparable to a high-end hotel), had excellent facilities and really most important of all my mum's care needs were carefully discussed with her and clearly understood.
It was clear that my mum's needs and wellbeing were of paramount importance at Rosebery and we were given plenty of time to get our financial arrangements in place which was much appreciated.
It took a few weeks to settle in (be prepared for this wherever you go) but once she had, she rapidly started making new friends with the other residents and staff.

Sadly for my mum, her stay was all too short but I honestly cannot think of anywhere better for her to have been than Rosebery Manor. All of the staff are amazing. friendly, genuine,

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection
Thank you so much for taking the time to review our home. Your kind words will be shared with our team. Thank you for allowing us this time to get to know your mum and you all as a family.

Very much appreciated by us all at Rosebery Manor.

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Review from Nick S (Son of Resident) published on 12 February 2024 Submitted via Website
Overall Experience

We have been extremely satisfied with the help and friendliness of the staff at Rosebery Manor and would highly recommend it. The staff are all very helpful and make my Mother's stay as pleasant as possible. Food and rooms all excellent and overall very pleasant surroundings.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

It is always lovely to hear from our families. The team at Rosebery Manor are most appreciative of your kind words.

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Review from David H (Son of Resident) published on 25 January 2024 Submitted via Website
Overall Experience
My father was very well cared for in Rosebery Manor - initially in the main part of the home and then in The Oaks, which is their dementia wing.
I was particularly pleased with the way the staff all related to him. There was a lot of smiling and enthusiasm and I believe they were genuinely fond of him. I have to say that the first time I visited the dementia wing I felt a little bit intimidated. I didn't really know how to relate to people at various stages in the gentle slide downwards but after a few weeks it just seemed normal. The patience, warmth and cheerfulness from all the staff, whether carers or in other roles, made my dad feel comfortable and loved.

I guess you can tell from a quick look round that the surroundings are lovely, but I was really pleased to discover that the staff are too.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection
Thank you for taking the time to write a review about Rosebery Manor. Your kind and honest words will help others who are now looking for care/nursing support. This can be quite a daunting time for some but hearing from our residents and their families can really make a difference.

Thank you from all at Rosebery Manor.

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Review from Sue H (Daughter of Resident) published on 15 January 2024 Submitted via Website
Overall Experience
Dad lived in Rosebery Manor for nearly four years, most of that time in the Oaks dementia wing. He received first-class care throughout this time and was very happy to call Rosebery Manor his home. All the staff are amazing, treating Dad as if he was part of an extended family. Varied suitable activities to help stimulate dementia residents are offered throughout the week including visits out in the minibus, arts and crafts and musical entertainment, all of which Dad thoroughly enjoyed. He told me himself shortly before he passed away that he loved it here.

We would not hesitate to recommend.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for your very kind words, getting to know you, your family and of course, your dad was an absolute pleasure for us all at Rosebery Manor. We were able to offer personal care and support at a time when it was needed the most. Your Dad was a frequent visitor to our home before he made it his home and we all have our own individual memories we will always hold dear.

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Review from J M (Respite Resident) published on 5 December 2023 Submitted via Postal Card
Overall Experience
My husband and I spent 2 weeks in this beautiful home for respite care. We were well looked after and cared for also appreciated the staff's friendliness at all times.

Thank you all so much.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for your kind words. We were pleased to support you both during this time when it was needed most.

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Review from G B (Daughter of Resident) published on 10 November 2023 Submitted via Website
Overall Experience

I would not hesitate to recommend Rosebery Manor Care Home - Avery Collection to anyone in need of the five star treatment for their loved one. My parents needed emergency respite care and every single member of staff acted promptly, professionally and - most importantly - compassionately to make sure they were looked after. As my parents’ primary carer, it is always hard to trust anyone else to do things ‘right’, but I cannot fault the care given to my parents during their stay. The rooms, facilities, meals and activities were brilliant. My mum said it was like a five star hotel with nurses! Nothing is too much trouble. Thanks again to all the staff for treating my parents so well and allowing them to recuperate fully. A real home from home - but better!

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection
We really appreciate your kind words. The team here at Rosebery Manor do look upon each resident with person centred care. It was our pleasure getting to know your parents and you all as a family.

We thank you for choosing Rosebery Manor and we send you all our very best wishes.

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Review from Jacqui H (Daughter of Resident) published on 15 September 2023 Submitted via Website
Overall Experience
Rosebery Manor is a truly wonderful and heartwarming place.

Mum came here in October 2022 in quite poor health, as she had previously been in hospital for a long stay and suffered from depression for many years since my dad passed away. Like all relatives, we want the best for our loved ones, and I certainly found it here. The support and guidance I received right from the 1st day of looking around were incredible. I knew straight away this was going to be the right place for her. Mum lived next door to me and my family, and we looked after her, so the transition to a care home was extremely difficult, and also again when she transferred to the Oaks suite after her dementia diagnosis. If only I'd known then what I know now, there would have been no worries at all. The staff at Rosebery are quite incredible people who do a fantastic job. The love, kindness and care Mum has been shown have improved her quality of life no end, and we all feel part of the Rosebery Manor family. I'm truly grateful to you all.

Reply from Mark Luxford, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you so much for your five-star review and kind words; this is truly appreciated by all the team at Rosebery Manor.

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Review from E A (Daughter of Resident) published on 7 September 2023 Submitted via Website
Overall Experience
Rosebery Manor would be where I would like to spend my time should I need full-time care.
When looking for care for our mother, my sister and I looked at a number of care homes in the Burgh Heath/Reigate/Epsom area, and Rosebery Manor stood out as being the nicest by far. The home feels more like a boutique hotel than a care home - beautifully furnished and decorated, with lots of communal areas all accessed by wide-open corridors. There is a choice of dining rooms, and the food choices vary. There are plenty of activities to keep the residents occupied (not just craft activities) with visiting speakers and a variety of entertainers too.

There is also a lovely, well-maintained garden with a pretty fish pond and lots of outside seating for warm days. The staff are well trained and kind - our mother was very well cared for during the two years that she lived at Rosebery, and it was a lovely place for the family to visit. I would definitely recommend Rosebery Manor.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for your kind words. It has been a pleasure getting to know you all as a family and to support where needed. Kindest Regards from all at Rosebery Manor.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 July 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

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Awards / Recognitions (12)

Accreditations

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Meet the Team (7)

Lorraine Hardy
Lorraine HardyJob Title:General Manager

With over three years of dedicated service at Rosebery Manor Care Home, I am proud to step into the role of General Manager. Passionate about person-centred care, I work closely with residents, families, and staff to ensure everyone feels valued, heard, and supported. I pride myself on upholding the highest standards of care and excellence. I’m always here to offer a warm welcome to new residents, relatives, and visitors—making sure everyone feels at home from the moment they walk through our doors.

Sonia Weller
Sonia WellerJob Title:Client Liaison ManagerJoined: 2014

I joined the team at Rosebery Manor just before we opened our doors to our 1st resident in December 2014.

We completely understand the importance of choosing the right home for your loved one or for yourself. For some, this can be quite a daunting and difficult time and my role here is to support all those looking for the right level of care or nursing needs with a home-from-home lifestyle. Supporting you and offering all the information you need to allow an informed decision to be made. I am extremely proud to be a part of the team here at Rosebery and to know that we do make a difference to many.

Jane Cheeseman
Jane CheesemanJob Title:Housekeeping ManagerJoined: 2014

The housekeeping team and I make sure our home is kept clean and tidy to a very high standard. We provide a weekly service to all our residents to ensure their private apartment suites are maintained to their personal preference and their laundry requirements are met. The communal areas are cleaned daily so our home looks as good today as it did when we first opened in 2014. We take great pride in our home and value the lovely relationship we have with all our residents.

Lucia Rizoiu
Lucia RizoiuJob Title:Residential Care ManagerJoined: 2016

Lucia started working in the care industry in 2016. Initially Lucia joined Rosebery Manor as a care supervisor and moving up in her role to now lead the care team.

Lucia is focused and motivated to support our assisted living residents and all those who play an important part in their day.

A well-organised leader of the team who ensures all staff are well-trained. She likes to encourage growth within the care team.

Neal Hallsworth
Neal HallsworthJob Title:Head ChefJoined: 2019

Neal has been a Chef for 24 years and has worked in various roles and establishments throughout the industry. Neal has been at Rosebery Manor for over 5 years and enjoys catering for our residents in all three of our restaurants.

Meeting all dietary requirements and requests on a daily basis is something that Neal prides himself on.

Neal leads a team that delivers a well-balanced, nutritious and beautifully presented course, served to all whatever time of day.

Jason Lewis
Jason LewisJob Title:Maintenance ManagerJoined: 2024

My name is Jason and I joined Rosebery Manor in 2024 following over 20 years in joinery. I took on the role of Maintenance Manger in 2025. My days are full and varied. Our residents safety and well-being is priority to ensure we offer our the comforts and environment of their choice. Maintaining our communal areas and complying with Senior Living standards I offer a high standard with dedication, initiative and motivation.

Abby Cooper
Abby CooperJob Title:Hospitality ManagerJoined: 2022
My journey started here in December 2022 as an Activities Assistant and loved it from day 1!
Getting to know the residents and their likes and interests as well as dislikes helps build positive
relationships that enables us to support them to live as independently as possible and ensure their well-being is priority.
I have a great team who all put the resident’s well-being first and their support and teamwork is exceptional.

I look forward to continuing my journey at Rosebery Manor.

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