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- Rosebery Manor Care Home - Avery Collection







Conveniently situated amidst serene surroundings in Epsom, Surrey, Rosebery Manor provides top-notch residential care, nursing care, and dementia care. The facility also offers short-term respite care, catering to those seeking brief stays in Surrey care homes.
Rosebery Manor, a residence of unparalleled comfort and excellence, presents a selection of en-suite studios and one-bedroom apartments, each featuring a kitchenette, lounge area and balcony or patio access.
All rooms boast high-quality furnishings, blending...
Care Provided by Rosebery Manor Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 95 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Rosebery Manor Care Home - Avery Collection for full pricing details and T&Cs.
Contact Rosebery Manor Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Lorraine Hardy (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Room Information
- Single Rooms (95)
Rosebery Manor Care Home - Avery Collection Reviews (114)
Rosebery Manor Care Home - Avery Collection has a Review Score of 9.9 (9.875) out of 10, based on 31 reviews in the last 2 years.
Over all time Rosebery Manor Care Home - Avery Collection has 114 reviews.
Mum went to stay there straight from hospital 2 weeks ago following a nasty fall at home, complicated leg fracture surgery, and 2 month hospital stay, unable to stand with 2 nurses fully hoisting from bed to chair, today I saw her stand! Apparently has done it several times now, obviously with help. Hospital had given up on her.
That's dedication for you.
The kindness and level of care she has been shown, along with the compassion for the family and friends visiting by all the staff is second to none.
Beautifully clean, bright and airy.
I doubt there is another home to match this.
Plenty of activities if you wish (a tap dancer this afternoon!).
Thank you for taking the time to review our home. We pride ourselves on the care and support we offer each and every resident. Our home creates personal care plans to enable us to adjust to daily changes to encourage and support wherever we can. Rosebery definitely has a homely and welcoming...
We visited many homes for Dad and nothing came close to Rosebery.
Every visitor, Dad has quite a few, has said that they would move in 'tomorrow', that even includes my children.
Rosebery feels like a 5-star hotel, not a care home.
The staff are all amazing. The activities every day are amazing too.
Highly recommend a visit if you are looking or potentially going to be looking for care.
Thank you for taking the time to Review Rosebery Manor. We will always do our very best to support our new resident and those close to them when a situation changes at home. Our whole team approach provides a good understanding of care and commitment from each and every one of us.
Having transferred to Rosebery Manor care home from hospital my Dad's mobility and mental capacity have improved quickly and greatly. This is thanks to the care and patience of the staff and beautiful facility. The home has been an absolute god send at a very traumatic time and I can't express my gratitude enough.
Thank you for reviewing Rosebery Manor. We all appreciate the time you have taken and are so pleased to read how we have supported not just your dad but you all as a family. Thank you once again.
2. His room was large enough for him to move around with either a rollator or a wheelchair.
3. The activities that he was able to attend suited him well, especially the films of the evening.
4. The other residents were very friendly.
5. The gardens were lovely, even in October.
6. The view of the gardens from his room was enjoyed by my husband.
7. Lovely to either get a coffee from the coffee bar or make one in my husband's room.
We all appreciate the time you have taken to write a review about our home. Honest and specific details help others when looking for care, and nursing support and we thank you for helping those in the wider community. Kindest Regards.
My mum went into the home for respite care after a fall. She was badly shaken by the fall and had become very dispirited and a little confused. It took a couple of weeks, but gradually we began to see her old self again. After 3 weeks at Rosebery, she was able to return home with a live-in carer. By the end of her respite stay, she was appreciating the love and kindness shown by the Rosebery staff.
Thank you from all of us for your kind words and review of Rosebery Manor. It is our pleasure to have spent this time with your mum and to know our support has allowed her time to recover and feel confident to return home. Thank you for choosing Rosebery and for taking the time to write this review. Take care and our best wishes to your mum from all the team at Rosebery.
Rosebery Manor is a beautiful care home, very well run by friendly and caring staff. My mother was there for respite for three weeks and felt very well looked after. There are always lots of activities, we had a good singing session one afternoon and even just sitting in the garden or looking at the fishpond gave my mum happy times. It's a relaxing place and the staff all work together so well to ensure all needs are catered for, whether medically or emotionally. I really appreciated the time they took to talk to my mum and really listen to how she was feeling. It is clear that the permanent residents are happy there, there is a friendly vibe and mealtimes are a place of much social interaction. Thank you for looking after her so well!
Thank you for your kind words following your mum's stay with us at Rosebery Manor. Making friends with other residents and feeling supported in all ways by the team helps to ensure we cater to individual needs. Whether a short stay or a permanent stay with us at Rosebery, we will do all we can to offer peace of mind and positive well-being. Thank you once again.
I have been living at Rosebery Manor for almost two years now. In that time I found the staff to be friendly and efficient. When they say things will get done, they usually do. The food is good and my suite is well-maintained. My move here has worked out well.
Rosebery Manor has a family atmosphere making residents as well as visitors feel at home.
The staff - whether managerial, nursing, receptionists, housekeepers, or activity staff work very effectively as a team and are always on hand to assist residents.
After a second major stroke, my mother received palliative care that was outstanding. Her dignity and comfort were maintained throughout four days. The staff looked after my husband and me alongside my mother. How I wish she could have enjoyed more than three months at Rosebery Manor.
Thank you for your kind words about Rosebery Manor and all those who make the difference. We are passionate about the support and personal care we offer our residents and also their families. We also thank you for choosing Rosebery Manor and allowing us to get to know you all personally. We will...
My mother moved into Rosebery Manor in February 2024 having had a far from satisfactory experience residing at another home. She is loving it at Rosebery as is her family. Her care is excellent and she engages with the staff, joins in with the activities that interest her and enjoys having her hair done regularly. Would thoroughly recommend.
Thank you for your review of Rosebery Manor. We are pleased to have made such a difference to you all as a family. We pride ourselves on delivering person-centred care and offering a welcoming and supportive home for our residents, family and friends. We all appreciate the time you have taken to review Rosebery Manor.
I spoke to virtually all the staff during my 2-week stay and thanked them. Individually.
My mother has been a resident of Rosebery Manor for nearly three weeks now. She has settled in so well. All the staff have been wonderful. Before my mother came to Rosebery, I met with their client liaison manager, who put me and my family at ease and made the move from the hospital so smooth. Their nursing care is excellent. The healthcare workers have all been so wonderful and caring to my mother. We are confident that our mother is in very safe hands and is being well cared for.
We really appreciate you taking the time to leave a review about Rosebery Manor and our team. It is our pleasure to welcome such wonderful residents and families to our home at a time when personal support and care are needed. We grow together and continue to offer all that we can so Rosebery Manor feels like home.
I would have no hesitation in recommending Rosebery Manor for long or short-term care.
Thank you for taking this time to review our home.it was a pleasure to care for and support you at a time most needed and hope you'll pop back for a coffee and a chat if ever you are passing. Take care and our best wishes All at Rosebery Manor.
Rosebery Manor however was clean, beautifully decorated (comparable to a high-end hotel), had excellent facilities and really most important of all my mum's care needs were carefully discussed with her and clearly understood.
It was clear that my mum's needs and wellbeing were of paramount importance at Rosebery and we were given plenty of time to get our financial arrangements in place which was much appreciated.
It took a few weeks to settle in (be prepared for this wherever you go) but once she had, she rapidly started making new friends with the other residents and staff.
Sadly for my mum, her stay was all too short but I honestly cannot think of anywhere better for her to have been than Rosebery Manor. All of the staff are amazing. friendly, genuine,
Very much appreciated by us all at Rosebery Manor.
We have been extremely satisfied with the help and friendliness of the staff at Rosebery Manor and would highly recommend it. The staff are all very helpful and make my Mother's stay as pleasant as possible. Food and rooms all excellent and overall very pleasant surroundings.
It is always lovely to hear from our families. The team at Rosebery Manor are most appreciative of your kind words.
I was particularly pleased with the way the staff all related to him. There was a lot of smiling and enthusiasm and I believe they were genuinely fond of him. I have to say that the first time I visited the dementia wing I felt a little bit intimidated. I didn't really know how to relate to people at various stages in the gentle slide downwards but after a few weeks it just seemed normal. The patience, warmth and cheerfulness from all the staff, whether carers or in other roles, made my dad feel comfortable and loved.
I guess you can tell from a quick look round that the surroundings are lovely, but I was really pleased to discover that the staff are too.
Thank you from all at Rosebery Manor.
We would not hesitate to recommend.
Thank you for your very kind words, getting to know you, your family and of course, your dad was an absolute pleasure for us all at Rosebery Manor. We were able to offer personal care and support at a time when it was needed the most. Your Dad was a frequent visitor to our home before he made it his home and we all have our own individual memories we will always hold dear.
Thank you all so much.
Thank you for your kind words. We were pleased to support you both during this time when it was needed most.
I would not hesitate to recommend Rosebery Manor Care Home - Avery Collection to anyone in need of the five star treatment for their loved one. My parents needed emergency respite care and every single member of staff acted promptly, professionally and - most importantly - compassionately to make sure they were looked after. As my parents’ primary carer, it is always hard to trust anyone else to do things ‘right’, but I cannot fault the care given to my parents during their stay. The rooms, facilities, meals and activities were brilliant. My mum said it was like a five star hotel with nurses! Nothing is too much trouble. Thanks again to all the staff for treating my parents so well and allowing them to recuperate fully. A real home from home - but better!
We thank you for choosing Rosebery Manor and we send you all our very best wishes.
Mum came here in October 2022 in quite poor health, as she had previously been in hospital for a long stay and suffered from depression for many years since my dad passed away. Like all relatives, we want the best for our loved ones, and I certainly found it here. The support and guidance I received right from the 1st day of looking around were incredible. I knew straight away this was going to be the right place for her. Mum lived next door to me and my family, and we looked after her, so the transition to a care home was extremely difficult, and also again when she transferred to the Oaks suite after her dementia diagnosis. If only I'd known then what I know now, there would have been no worries at all. The staff at Rosebery are quite incredible people who do a fantastic job. The love, kindness and care Mum has been shown have improved her quality of life no end, and we all feel part of the Rosebery Manor family. I'm truly grateful to you all.
Thank you so much for your five-star review and kind words; this is truly appreciated by all the team at Rosebery Manor.
When looking for care for our mother, my sister and I looked at a number of care homes in the Burgh Heath/Reigate/Epsom area, and Rosebery Manor stood out as being the nicest by far. The home feels more like a boutique hotel than a care home - beautifully furnished and decorated, with lots of communal areas all accessed by wide-open corridors. There is a choice of dining rooms, and the food choices vary. There are plenty of activities to keep the residents occupied (not just craft activities) with visiting speakers and a variety of entertainers too.
There is also a lovely, well-maintained garden with a pretty fish pond and lots of outside seating for warm days. The staff are well trained and kind - our mother was very well cared for during the two years that she lived at Rosebery, and it was a lovely place for the family to visit. I would definitely recommend Rosebery Manor.
Thank you for your kind words. It has been a pleasure getting to know you all as a family and to support where needed. Kindest Regards from all at Rosebery Manor.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 July 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Rosebery Manor Care Home - Avery Collection.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Rosebery Manor Care Home - Avery Collection.
Meet the Team (7)

With over three years of dedicated service at Rosebery Manor Care Home, I am proud to step into the role of General Manager. Passionate about person-centred care, I work closely with residents, families, and staff to ensure everyone feels valued, heard, and supported. I pride myself on upholding the highest standards of care and excellence. I’m always here to offer a warm welcome to new residents, relatives, and visitors—making sure everyone feels at home from the moment they walk through our doors.

I joined the team at Rosebery Manor just before we opened our doors to our 1st resident in December 2014.
We completely understand the importance of choosing the right home for your loved one or for yourself. For some, this can be quite a daunting and difficult time and my role here is to support all those looking for the right level of care or nursing needs with a home-from-home lifestyle. Supporting you and offering all the information you need to allow an informed decision to be made. I am extremely proud to be a part of the team here at Rosebery and to know that we do make a difference to many.

The housekeeping team and I make sure our home is kept clean and tidy to a very high standard. We provide a weekly service to all our residents to ensure their private apartment suites are maintained to their personal preference and their laundry requirements are met. The communal areas are cleaned daily so our home looks as good today as it did when we first opened in 2014. We take great pride in our home and value the lovely relationship we have with all our residents.

Lucia started working in the care industry in 2016. Initially Lucia joined Rosebery Manor as a care supervisor and moving up in her role to now lead the care team.
Lucia is focused and motivated to support our assisted living residents and all those who play an important part in their day.
A well-organised leader of the team who ensures all staff are well-trained. She likes to encourage growth within the care team.

Neal has been a Chef for 24 years and has worked in various roles and establishments throughout the industry. Neal has been at Rosebery Manor for over 5 years and enjoys catering for our residents in all three of our restaurants.
Meeting all dietary requirements and requests on a daily basis is something that Neal prides himself on.
Neal leads a team that delivers a well-balanced, nutritious and beautifully presented course, served to all whatever time of day.

My name is Jason and I joined Rosebery Manor in 2024 following over 20 years in joinery. I took on the role of Maintenance Manger in 2025. My days are full and varied. Our residents safety and well-being is priority to ensure we offer our the comforts and environment of their choice. Maintaining our communal areas and complying with Senior Living standards I offer a high standard with dedication, initiative and motivation.

Getting to know the residents and their likes and interests as well as dislikes helps build positive
relationships that enables us to support them to live as independently as possible and ensure their well-being is priority.
I have a great team who all put the resident’s well-being first and their support and teamwork is exceptional.
I look forward to continuing my journey at Rosebery Manor.
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