Rosebery Manor Care Home - Avery Collection

458 Reigate Road, Epsom KT18 5XA
Review Us
9.9 108 Reviews
  • Rosebery Manor Care Home - Avery Collection, Epsom
Conveniently situated amidst serene surroundings in Epsom, Surrey, Rosebery Manor provides top-notch residential care, nursing care, and dementia care. The facility also offers short-term respite care, catering to those seeking brief stays in Surrey care homes.

Rosebery Manor, a residence of unparalleled comfort and excellence, presents a selection of en-suite studios and one-bedroom apartments, each featuring a kitchenette, lounge area and balcony or patio access.

All rooms boast high-quality furnishings, blending contemporary and functional designs. Their well-maintained gardens are tended to by green-fingered residents, enhancing the outdoor experience, ideal for basking in the summer sun.

The welcoming care community at Rosebery Manor encourages cosy conversations among friends and loved ones. Visitors, be they friends or family, are always embraced at Rosebery Manor, fostering a warm and inviting atmosphere.
Show Rosebery Manor Care Home - Avery Collection on the Map

Care Provided by Rosebery Manor Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: £1700 – £1900
  • RESPITE Self-Funded Residential Dementia Care: from £1750

These prices are only a guideline, please contact Rosebery Manor Care Home - Avery Collection to find out the exact price for your requirements.

Contact Rosebery Manor Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Rosebery Manor Care Home - Avery Collection to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rose Akem (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Room Information

  • Single Rooms (95)

Rosebery Manor Care Home - Avery Collection Reviews (108)

9.9

Rosebery Manor Care Home - Avery Collection has a Review Score of 9.9 (9.890) out of 10, based on 30 reviews in the last 2 years.
Over all time Rosebery Manor Care Home - Avery Collection has 108 reviews.

Overall Experience
  • 92
  • 15
  • 1
  • 0
  • 0
Date Published
  • 108
  • 9
  • 11
  • 30
  • 78
Reviewer Connection to Rosebery Manor Care Home - Avery Collection
  • 37
  • 21
  • 20
  • 11
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 108, showing 81-100
Review from L C (Resident) published on 16 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is not that there are no problems, but if and when any arises the manager in charge looks into it and sorts it out, usually to my satisfaction. The garden is serene and well maintained, with a pond and low waterfall, chairs (and cushions) and tables and umbrellas. Family and friends comment on the
happy atmosphere.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan T (Daughter of Resident) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mother spent the final 4 years of her life in a comfortable, happy and secure environment. We thank all the staff for their kind help and support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine M (Niece of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my elderly uncle decided he could no longer live at home (at the age of 94), the move to Rosebery Manor (Epsom) was accomplished very quickly and efficiently. The staff have been wonderful, very caring and professional. Every member of staff I have spoken to has been knowledgeable about my uncle,
and treated him with kindness and respect. The food and surroundings are excellent and the garden will become a favourite place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sylvia N (Daughter-in-law of Resident) assisted by family/friend published on 12 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the start, we found the staff at Rosebery very helpful and considerate. The receptionists and moving-in coordinators are especially friendly and assisted us in many ways. My mother-in-law settled in well, enjoys the food, finds her room comfy and says the staff are friendly and do what she wants
them to do. Moving a relative with dementia proved to be easier than we'd thought. The nursing staff are happy to update us regularly and we feel very welcome during our regular visits.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hilary W (Daughter-in-law of Resident) published on 12 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law resided at Rosebery Manor for almost two years. During that time the staff did a fantastic job of making her welcome and ensuring her needs were met. The team at Rosebery Manor were all committed and made a point of engaging with residents and their regular visitors. When the next step
was for my mother-in-law to move to the dementia unit we had concerns about how she would react to this move. The staff made the transition smooth and she settled in quickly. In her final days, the staff at Rosebery Manor could not do enough for either my mother-in-law or us. They were compassionate and caring making our final memories as happy as they could be under the circumstances. We are glad we chose Rosebery Manor and have nothing but praise for the whole team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C G (Daughter of Resident) published on 15 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mother was the first resident in The Oaks over three years ago and cared for by a now well lead and united team.
I live at a distance but have been given regular feedback by mother's allocated lead dementia carer. Any concerns have been acknowledged and addressed promptly. Phone calls returned and
emails replied to quickly.
When well enough mother was given the opportunity and encouraged to attend the many activities organised and was at her happiest in the beautifully tranquil garden.
My mother died in August. End of life care was outstanding.
During the week before she died, whilst I was with her, staff from all over the building, day and night, were popping into her room to visit her with concern and affection.
Any Care Home is only as good as its Management allows.
In my opinion, recent concerns have been addressed and I would not hesitate in recommending Rosebery Manor.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J A (Cousin of Resident) published on 11 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My cousin moved in to Rosebery Manor in 2014 shortly after it opened. From the outset, every effort was made to accommodate her needs. The agreement to allow her dog to move in with her was especially appreciated. During her time at the Manor my cousin always assured me that she was being well looked
after, that the food was good and that the staff could not have been more considerate. I know she was very happy there. My cousin was able to live as independently as her circumstances allowed and to retain her dignity at all times. In recent months my cousin's health began to fail and she was admitted to hospital where she died. All those involved with her were attentive, concerned and compassionate throughout, and very supportive in helping me to deal with the practical issues involved.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mike L (Son of Resident) published on 17 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was the very first resident at Rosebery Manor in December 2014, and she lived there until early July this year, by which time she was nearly 102. I moved her to East Yorkshire, near to me, so that my wife and I could visit her more frequently. Sadly at the beginning of August, she died, peacefully
in her favourite armchair.


Any move into a Residential Home from one's own house is bound to be difficult, but I was always impressed with the care and attention shown to my Mum. With some Members of the staff I felt it went beyond normal duty, particularly as my Mum could be difficult at times.


I have no hesitation in recommending Rosebery Manor. It is well laid out and in my experience, it is well run.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P Y (Son of Resident) published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home, probably one of the best but at a cost!
It's a crying shame why all care homes cannot be set to this standard and you don't have to sell your house to obtain a good quality care home.
Staff are brilliant, caring and attentive.
Meals are varied and the staff look out for those
who either forget or didn't attend a meal time.
The car park is generally an issue trying to park your car as it generally is full so you have to park on the road or in the adjacent road.
Nurses keep you well informed if they have a concern by calling you directly.
An excellent care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Valerie B (Resident) assisted by family/friend published on 29 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here since November 2017. My first impression was a surprise at the non-institutional and relaxed atmosphere rather like that of a good hotel! But the staff are efficient and caring and create an atmosphere of friendship and community. There are plenty of activities for all tastes. It was
lovely to be able to bring my own furniture and indeed I could have brought a dog or a husband! With my poor health, I am confident in the meticulous care taken by the nursing staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T L (Friend of Resident) published on 20 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and staff are very professional, kind and caring. Although my friend was unsure about being at Rosebery, she was warmly welcomed and has settled well. She really enjoys the activities which have a good effect on her confidence. Being a resident has proved beneficial.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet S (Friend of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always treated with respect and dignity on my visits from the staff at the reception desk to the various carers I have had the pleasure to come into contact with. The care and attention given to the resident I visit, from my observation, is kindly and compassionate. There is nothing I could find fault
with.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E C (Friend of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arranged for my friend to become a resident at Roseberry - she was very reluctant and apprehensive to make the move.
Management went beyond the call of duty to make her feel settled and welcome.
They supported me throughout the process with care and understanding.
They treated my friend with dignity,
care, compassion and understanding.
I am very pleased with Roseberry.
They give me great relief.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane C (Daughter of Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mum is in the dementia ward at Rosebery's - she has been there for 3 years and to us, it feels like home - all the people are friendly, the staff look after her very well. I feel at ease that Mum is cared for when we are not there. I would recommend Rosebery Manor to everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Valerie C (Sister-in-law of Resident) published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I rang my sister-in-law most Saturdays or Sundays over the last two years she was with you.
She always said how happy she was. She found walking and her speech difficult towards the end of her life but you all helped her very much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James S (Son of Resident) published on 3 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are very helpful and caring and we were particularly assisted by the Client Liaison Manager, who ensured my mother become familiar and comfortable with Roseberry Manor during a series of managed visits over a month or so.


The actual move-in went ahead seamlessly with all the carers

in the Oaks introducing themselves and being friendly and attentive. Particular thanks go to the Dementia Manager, who ensures there is calm and dignity for the residents.


Whilst it is still early days for my mother I am relieved to have found her a new home where her individual needs are catered for she has the care and support she requires.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William A (Son of Resident) published on 12 July 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
It's very expensive - we paid £1,748 a week. The care was good, as you would expect, and some staff members seemed genuinely attached to my father, even though he had advanced dementia.
Communication was poor. It was hard to find out how my father was on the phone. When the dementia manager left, nobody
told us. I got the impression that the staff called me when they had to - e.g. when my father fell over - but not otherwise.
We asked the care home to arrange a Continuing Health Care evaluation for my father. They agreed to do so, but they did nothing and in the end, the Community Psychiatric Nurse arranged it.
The dementia manager who left was not replaced for quite a while, leaving a serious gap.
Reply from Sandie Mole, General Manager at Rosebery Manor Care Home - Avery CollectionRosebery Manor appreciates honest, timely feedback to continually improve and develop our service. Open and transparent communication is key for our service, and during a time of management change, this may have been lacking in parts, back in March, the date of this review. Our newly appointed management team, including the Dementia Manager, has ensured that all channels of contact, whether by email or telephone, remain constant and continuous. We are further working to enhance our system with the potential for our families to remote access and view the type of day their loved one has had, giving reassurance and peace of mind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Colin W (Son of Resident) published on 4 April 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been in Rosebery Manor since it opened. It has had some staff and teething issues but on the whole, this is a lovely place for Mum to live in comfort and within a very caring environment. The personal helpers and medical teams are wonderful and are really take great care of Mum. The food is
excellent and it is kept very clean.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very friendly, well-run residence. The staff are all helpful and make you feel that you matter. They pay attention to detail. Accommodation and food is excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Caroline (Daughter of Resident) published on 30 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very impressed with the care my mother has received whilst at Rosebery Manor over the past 2 years. All the staff are friendly, caring and show a lot of respect to all residents and their relatives. Following my mother's stroke, the staff have quickly and seamlessly adapted to her new and more
intensive level of care and needs without even having to ask. The Dementia unit is very efficiently run by the Dementia Manager who maintains very high standards whilst treating all residents as individuals.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Rosebery Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.890 for Rosebery Manor Care Home - Avery Collection is calculated as follows: ( (319 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 355 Ratings = 4.89
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rosebery Manor Care Home - Avery Collection is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (7)

Lorraine

Lorraine Hardy

Job Title: General Manager

With over three years of dedicated service at Rosebery Manor Care Home, I am proud to step into the role of General Manager. Passionate about person-centred care, I work closely with residents, families, and staff to ensure everyone feels valued, heard, and supported. I pride myself on upholding the highest standards of care and excellence. I’m always here to offer a warm welcome to new residents, relatives, and visitors—making sure everyone feels at home from the moment they walk through our doors.

Sonia

Sonia Weller

Job Title: Client Liaison Manager Joined: 2014

I joined the team at Rosebery Manor just before we opened our doors to our 1st resident in December 2014.


We completely understand the importance of choosing the right home for your loved one or for yourself. For some, this can be quite a daunting and difficult time and my role here is to support all those looking for the right level of care or nursing needs with a home-from-home lifestyle. Supporting you and offering all the information you need to allow an informed decision to be made. I am extremely proud to be a part of the team here at Rosebery and to know that we do make a difference to many.

Jane

Jane Cheeseman

Job Title: Housekeeping Manager Joined: 2014

The housekeeping team and I make sure our home is kept clean and tidy to a very high standard. We provide a weekly service to all our residents to ensure their private apartment suites are maintained to their personal preference and their laundry requirements are met. The communal areas are cleaned daily so our home looks as good today as it did when we first opened in 2014. We take great pride in our home and value the lovely relationship we have with all our residents.

Lucia

Lucia Rizoiu

Job Title: Residential Care Manager Joined: 2016

Lucia started working in the care industry in 2016. Initially Lucia joined Rosebery Manor as a care supervisor and moving up in her role to now lead the care team.


Lucia is focused and motivated to support our assisted living residents and all those who play an important part in their day.


A well-organised leader of the team who ensures all staff are well-trained. She likes to encourage growth within the care team.

No image found

Neal Hallsworth

Job Title: Head Chef Joined: 2019

Neal has been a Chef for 24 years and has worked in various roles and establishments throughout the industry. Neal has been at Rosebery Manor for over 5 years and enjoys catering for our residents in all three of our restaurants.


Meeting all dietary requirements and requests on a daily basis is something that Neal prides himself on.


Neal leads a team that delivers a well-balanced, nutritious and beautifully presented course, served to all whatever time of day.

Jason

Jason Lewis

Job Title: Maintenance Manager Joined: 2024

My name is Jason and I joined Rosebery Manor in 2024 following over 20 years in joinery. I took on the role of Maintenance Manger in 2025. My days are full and varied. Our residents safety and well-being is priority to ensure we offer our the comforts and environment of their choice. Maintaining our communal areas and complying with Senior Living standards I offer a high standard with dedication, initiative and motivation.

Abby

Abby Cooper

Job Title: Hospitality Manager Joined: 2022

My journey started here in December 2022 as an Activities Assistant and loved it from day 1!
Getting to know the residents and their likes and interests as well as dislikes helps build positive
relationships that enables us to support them to live as independently as possible and ensure their well-being is priority.
I have a great team who all put the resident’s well-being first and their support and teamwork is exceptional.
I look forward to continuing my journey at Rosebery Manor.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rosebery Manor Care Home - Avery Collection to verify any information. View our terms and conditions. Rosebery Manor Care Home - Avery Collection has an Enhanced Service - more info.