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- Rosebery Manor Care Home - Avery Collection







Conveniently situated amidst serene surroundings in Epsom, Surrey, Rosebery Manor provides top-notch residential care, nursing care, and dementia care. The facility also offers short-term respite care, catering to those seeking brief stays in Surrey care homes.
Rosebery Manor, a residence of unparalleled comfort and excellence, presents a selection of en-suite studios and one-bedroom apartments, each featuring a kitchenette, lounge area and balcony or patio access.
All rooms boast high-quality furnishings, blending...
Care Provided by Rosebery Manor Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 95 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Rosebery Manor Care Home - Avery Collection for full pricing details and T&Cs.
Contact Rosebery Manor Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Lorraine Hardy (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Room Information
- Single Rooms (95)
Rosebery Manor Care Home - Avery Collection Reviews (114)
Rosebery Manor Care Home - Avery Collection has a Review Score of 9.9 (9.875) out of 10, based on 31 reviews in the last 2 years.
Over all time Rosebery Manor Care Home - Avery Collection has 114 reviews.
I have been a resident for 5 years. The staff are very helpful and take care of me. Always there when needed. There are plenty of activities covering exercise, art, shopping trips, films in Rosebery cinema, informative talks, bingo, a general 'get-togethers' in the cafe. Rosebery has helped me to be closer to my daughters who visit me in my apartment frequently. They are always welcomed by the staff.
Rosebery Manor provides a good quality, caring environment for its residents. Good all-round facilities and activities. Care is taken to understand the patient's needs and support is readily available from an excellent GP service locally as well as a SALT team. Staffing, as in all care homes locally, fluctuates, but they do their best in the circumstances. This home is at the top end of the cost range, but on the whole, we are very satisfied.
Along with my wife, we are the POA's for an elderly resident who moved into Rosebery Manor in July 2019. As regular visitors to Rosebery we have had a lot of contact with staff at varying levels from the general manager to the laundry lady and have to say that, without exception, they are the most welcoming, warm and caring group of people it has been our pleasure to encounte - the client liaison advisor deserves special praise. The level of care they afford to all residents is visibly outstanding in every way and it is delivered in a most friendly, polite and courteous manner with just the right degree of humor whilst at the same time maintaining respect for the resident. Caring for the elderly can be very demanding and it speaks volumes for their professionalism that nothing is too much trouble and they do their job with such enthusiasm and sincerity. They are both a credit to themselves and to Signature Care Homes.
A huge thank you to everyone for the care given to my uncle and the continued care and respect shown to my aunt at this very sad time.
All is good for my mum and she is happy at Rosebery although it has taken some time. Responsive time to the buzzer has improved as have the activities. Parking is always an issue and needs to be addressed. It is very expensive.
Rosebery is a fantastic hotel environment where my father feels happy, safe and extremely well looked after. Staff are very friendly, attentive and genuinely very much care for the residents. Dining is a very high standard with flexible times and venues. Rosebery provide all the care facilities and nursing help you could wish for. Personally, I have great peace of mind that my father is being well looked after, has good company and is active and engaged in the residence. I would very much recommend Rosebery, it is a very happy environment with modern facilities and a lovely garden.
It is not that there are no problems, but if and when any arises the manager in charge looks into it and sorts it out, usually to my satisfaction. The garden is serene and well maintained, with a pond and low waterfall, chairs (and cushions) and tables and umbrellas. Family and friends comment on the happy atmosphere.
Our mother spent the final 4 years of her life in a comfortable, happy and secure environment. We thank all the staff for their kind help and support.
When my elderly uncle decided he could no longer live at home (at the age of 94), the move to Rosebery Manor (Epsom) was accomplished very quickly and efficiently. The staff have been wonderful, very caring and professional. Every member of staff I have spoken to has been knowledgeable about my uncle, and treated him with kindness and respect. The food and surroundings are excellent and the garden will become a favourite place.
From the start, we found the staff at Rosebery very helpful and considerate. The receptionists and moving-in coordinators are especially friendly and assisted us in many ways. My mother-in-law settled in well, enjoys the food, finds her room comfy and says the staff are friendly and do what she wants them to do. Moving a relative with dementia proved to be easier than we'd thought. The nursing staff are happy to update us regularly and we feel very welcome during our regular visits.
My mother in law resided at Rosebery Manor for almost two years. During that time the staff did a fantastic job of making her welcome and ensuring her needs were met. The team at Rosebery Manor were all committed and made a point of engaging with residents and their regular visitors. When the next step was for my mother-in-law to move to the dementia unit we had concerns about how she would react to this move. The staff made the transition smooth and she settled in quickly. In her final days, the staff at Rosebery Manor could not do enough for either my mother-in-law or us. They were compassionate and caring making our final memories as happy as they could be under the circumstances. We are glad we chose Rosebery Manor and have nothing but praise for the whole team.
I live at a distance but have been given regular feedback by mother's allocated lead dementia carer. Any concerns have been acknowledged and addressed promptly. Phone calls returned and emails replied to quickly.
When well enough mother was given the opportunity and encouraged to attend the many activities organised and was at her happiest in the beautifully tranquil garden.
My mother died in August. End of life care was outstanding.
During the week before she died, whilst I was with her, staff from all over the building, day and night, were popping into her room to visit her with concern and affection.
Any Care Home is only as good as its Management allows.
In my opinion, recent concerns have been addressed and I would not hesitate in recommending Rosebery Manor.
My cousin moved in to Rosebery Manor in 2014 shortly after it opened. From the outset, every effort was made to accommodate her needs. The agreement to allow her dog to move in with her was especially appreciated. During her time at the Manor my cousin always assured me that she was being well looked after, that the food was good and that the staff could not have been more considerate. I know she was very happy there. My cousin was able to live as independently as her circumstances allowed and to retain her dignity at all times. In recent months my cousin's health began to fail and she was admitted to hospital where she died. All those involved with her were attentive, concerned and compassionate throughout, and very supportive in helping me to deal with the practical issues involved.
My Mum was the very first resident at Rosebery Manor in December 2014, and she lived there until early July this year, by which time she was nearly 102. I moved her to East Yorkshire, near to me, so that my wife and I could visit her more frequently. Sadly at the beginning of August, she died, peacefully in her favourite armchair.
Any move into a Residential Home from one's own house is bound to be difficult, but I was always impressed with the care and attention shown to my Mum. With some Members of the staff I felt it went beyond normal duty, particularly as my Mum could be difficult at times.
I have no hesitation in recommending Rosebery Manor. It is well laid out and in my experience, it is well run.
It's a crying shame why all care homes cannot be set to this standard and you don't have to sell your house to obtain a good quality care home.
Staff are brilliant, caring and attentive.
Meals are varied and the staff look out for those who either forget or didn't attend a meal time.
The car park is generally an issue trying to park your car as it generally is full so you have to park on the road or in the adjacent road.
Nurses keep you well informed if they have a concern by calling you directly.
An excellent care home.
I have lived here since November 2017. My first impression was a surprise at the non-institutional and relaxed atmosphere rather like that of a good hotel! But the staff are efficient and caring and create an atmosphere of friendship and community. There are plenty of activities for all tastes. It was lovely to be able to bring my own furniture and indeed I could have brought a dog or a husband! With my poor health, I am confident in the meticulous care taken by the nursing staff.
The management and staff are very professional, kind and caring. Although my friend was unsure about being at Rosebery, she was warmly welcomed and has settled well. She really enjoys the activities which have a good effect on her confidence. Being a resident has proved beneficial.
Always treated with respect and dignity on my visits from the staff at the reception desk to the various carers I have had the pleasure to come into contact with. The care and attention given to the resident I visit, from my observation, is kindly and compassionate. There is nothing I could find fault with.
Management went beyond the call of duty to make her feel settled and welcome.
They supported me throughout the process with care and understanding.
They treated my friend with dignity, care, compassion and understanding.
I am very pleased with Roseberry.
They give me great relief.
My Mum is in the dementia ward at Rosebery's - she has been there for 3 years and to us, it feels like home - all the people are friendly, the staff look after her very well. I feel at ease that Mum is cared for when we are not there. I would recommend Rosebery Manor to everyone.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 July 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Rosebery Manor Care Home - Avery Collection.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Rosebery Manor Care Home - Avery Collection.
Meet the Team (7)

With over three years of dedicated service at Rosebery Manor Care Home, I am proud to step into the role of General Manager. Passionate about person-centred care, I work closely with residents, families, and staff to ensure everyone feels valued, heard, and supported. I pride myself on upholding the highest standards of care and excellence. I’m always here to offer a warm welcome to new residents, relatives, and visitors—making sure everyone feels at home from the moment they walk through our doors.

I joined the team at Rosebery Manor just before we opened our doors to our 1st resident in December 2014.
We completely understand the importance of choosing the right home for your loved one or for yourself. For some, this can be quite a daunting and difficult time and my role here is to support all those looking for the right level of care or nursing needs with a home-from-home lifestyle. Supporting you and offering all the information you need to allow an informed decision to be made. I am extremely proud to be a part of the team here at Rosebery and to know that we do make a difference to many.

The housekeeping team and I make sure our home is kept clean and tidy to a very high standard. We provide a weekly service to all our residents to ensure their private apartment suites are maintained to their personal preference and their laundry requirements are met. The communal areas are cleaned daily so our home looks as good today as it did when we first opened in 2014. We take great pride in our home and value the lovely relationship we have with all our residents.

Lucia started working in the care industry in 2016. Initially Lucia joined Rosebery Manor as a care supervisor and moving up in her role to now lead the care team.
Lucia is focused and motivated to support our assisted living residents and all those who play an important part in their day.
A well-organised leader of the team who ensures all staff are well-trained. She likes to encourage growth within the care team.

Neal has been a Chef for 24 years and has worked in various roles and establishments throughout the industry. Neal has been at Rosebery Manor for over 5 years and enjoys catering for our residents in all three of our restaurants.
Meeting all dietary requirements and requests on a daily basis is something that Neal prides himself on.
Neal leads a team that delivers a well-balanced, nutritious and beautifully presented course, served to all whatever time of day.

My name is Jason and I joined Rosebery Manor in 2024 following over 20 years in joinery. I took on the role of Maintenance Manger in 2025. My days are full and varied. Our residents safety and well-being is priority to ensure we offer our the comforts and environment of their choice. Maintaining our communal areas and complying with Senior Living standards I offer a high standard with dedication, initiative and motivation.

Getting to know the residents and their likes and interests as well as dislikes helps build positive
relationships that enables us to support them to live as independently as possible and ensure their well-being is priority.
I have a great team who all put the resident’s well-being first and their support and teamwork is exceptional.
I look forward to continuing my journey at Rosebery Manor.
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