Rosebery Manor Care Home - Avery Collection

I enjoy the activities and entertainment. Very clean everywhere.

Food is good. Breakfast is wide-ranging. Lunch we have a choice of three dishes; they are all very good. Plenty of entertainment is provided, including singers of all types, male and female. Today we had a classical tenor singing. Supper is provided, which is also very good. Accommodation is excellent, I have a living room and a bedroom. There is a kitchen area in my apartment. Care is excellent, with doctor, nurses and trained carers. There are regular outings. There is a beautiful garden.

My Mum came to Rosebery Manor 3 years ago after suffering a stroke. The fact she has regained so much confidence and is much more her 'old self' I am sure is completely down to the continuing care and support she receives at Rosebery Manor on a daily basis. The staff and carers are extremely helpful and kind and take the time and trouble to really connect with Mum. Any requests or needs Mum might have are dealt with promptly and efficiently, and she is always treated with respect and dignity. I feel very welcome by the staff when visiting Mum is everyone is so friendly and accommodating. Mum has struck up some good friendships since living at Roseberry Manor and I would say the whole experience has given her a new lease of life.

I have been a resident for 5 years. The staff are very helpful and take care of me. Always there when needed. There are plenty of activities covering exercise, art, shopping trips, films in Rosebery cinema, informative talks, bingo, a general 'get-togethers' in the cafe. Rosebery has helped me to be closer to my daughters who visit me in my apartment frequently. They are always welcomed by the staff.

Rosebery Manor provides a good quality, caring environment for its residents. Good all-round facilities and activities. Care is taken to understand the patient's needs and support is readily available from an excellent GP service locally as well as a SALT team. Staffing, as in all care homes locally, fluctuates, but they do their best in the circumstances. This home is at the top end of the cost range, but on the whole, we are very satisfied.

Along with my wife, we are the POA's for an elderly resident who moved into Rosebery Manor in July 2019. As regular visitors to Rosebery we have had a lot of contact with staff at varying levels from the general manager to the laundry lady and have to say that, without exception, they are the most welcoming, warm and caring group of people it has been our pleasure to encounte - the client liaison advisor deserves special praise. The level of care they afford to all residents is visibly outstanding in every way and it is delivered in a most friendly, polite and courteous manner with just the right degree of humor whilst at the same time maintaining respect for the resident. Caring for the elderly can be very demanding and it speaks volumes for their professionalism that nothing is too much trouble and they do their job with such enthusiasm and sincerity. They are both a credit to themselves and to Signature Care Homes.

A huge thank you to everyone for the care given to my uncle and the continued care and respect shown to my aunt at this very sad time.

All is good for my mum and she is happy at Rosebery although it has taken some time. Responsive time to the buzzer has improved as have the activities. Parking is always an issue and needs to be addressed. It is very expensive.

Rosebery is a fantastic hotel environment where my father feels happy, safe and extremely well looked after. Staff are very friendly, attentive and genuinely very much care for the residents. Dining is a very high standard with flexible times and venues. Rosebery provide all the care facilities and nursing help you could wish for. Personally, I have great peace of mind that my father is being well looked after, has good company and is active and engaged in the residence. I would very much recommend Rosebery, it is a very happy environment with modern facilities and a lovely garden.

It is not that there are no problems, but if and when any arises the manager in charge looks into it and sorts it out, usually to my satisfaction. The garden is serene and well maintained, with a pond and low waterfall, chairs (and cushions) and tables and umbrellas. Family and friends comment on the happy atmosphere.

Our mother spent the final 4 years of her life in a comfortable, happy and secure environment. We thank all the staff for their kind help and support.

When my elderly uncle decided he could no longer live at home (at the age of 94), the move to Rosebery Manor (Epsom) was accomplished very quickly and efficiently. The staff have been wonderful, very caring and professional. Every member of staff I have spoken to has been knowledgeable about my uncle, and treated him with kindness and respect. The food and surroundings are excellent and the garden will become a favourite place.

From the start, we found the staff at Rosebery very helpful and considerate. The receptionists and moving-in coordinators are especially friendly and assisted us in many ways. My mother-in-law settled in well, enjoys the food, finds her room comfy and says the staff are friendly and do what she wants them to do. Moving a relative with dementia proved to be easier than we'd thought. The nursing staff are happy to update us regularly and we feel very welcome during our regular visits.

My mother in law resided at Rosebery Manor for almost two years. During that time the staff did a fantastic job of making her welcome and ensuring her needs were met. The team at Rosebery Manor were all committed and made a point of engaging with residents and their regular visitors. When the next step was for my mother-in-law to move to the dementia unit we had concerns about how she would react to this move. The staff made the transition smooth and she settled in quickly. In her final days, the staff at Rosebery Manor could not do enough for either my mother-in-law or us. They were compassionate and caring making our final memories as happy as they could be under the circumstances. We are glad we chose Rosebery Manor and have nothing but praise for the whole team.

In my opinion, recent concerns have been addressed and I would not hesitate in recommending Rosebery Manor.

My cousin moved in to Rosebery Manor in 2014 shortly after it opened. From the outset, every effort was made to accommodate her needs. The agreement to allow her dog to move in with her was especially appreciated. During her time at the Manor my cousin always assured me that she was being well looked after, that the food was good and that the staff could not have been more considerate. I know she was very happy there. My cousin was able to live as independently as her circumstances allowed and to retain her dignity at all times. In recent months my cousin's health began to fail and she was admitted to hospital where she died. All those involved with her were attentive, concerned and compassionate throughout, and very supportive in helping me to deal with the practical issues involved.

My Mum was the very first resident at Rosebery Manor in December 2014, and she lived there until early July this year, by which time she was nearly 102. I moved her to East Yorkshire, near to me, so that my wife and I could visit her more frequently. Sadly at the beginning of August, she died, peacefully in her favourite armchair.

Any move into a Residential Home from one's own house is bound to be difficult, but I was always impressed with the care and attention shown to my Mum. With some Members of the staff I felt it went beyond normal duty, particularly as my Mum could be difficult at times.

I have no hesitation in recommending Rosebery Manor. It is well laid out and in my experience, it is well run.

An excellent care home.

I have lived here since November 2017. My first impression was a surprise at the non-institutional and relaxed atmosphere rather like that of a good hotel! But the staff are efficient and caring and create an atmosphere of friendship and community. There are plenty of activities for all tastes. It was lovely to be able to bring my own furniture and indeed I could have brought a dog or a husband! With my poor health, I am confident in the meticulous care taken by the nursing staff.

The management and staff are very professional, kind and caring. Although my friend was unsure about being at Rosebery, she was warmly welcomed and has settled well. She really enjoys the activities which have a good effect on her confidence. Being a resident has proved beneficial.