Rosebery Manor Care Home - Avery Collection

Age 85, I suffered a serious fall at home that needed treatment at St George's, Kingston and West Molesey hospitals between August and October 2021. Previously very active, I suffered a complete reversal from anything close to normal life. My devoted wife in her early eighties wisely decided she was no match for the physical demands of nursing her 6 foot, 12 stone husband who needed to recover from a shattered pelvis and fractured femur (not to mention Covid and neurological impairment) and booked me in for six weeks convalescence at Roseberry Manor. There is considerable family support, nevertheless, everyone concerned with my well-being agrees that Roseberry Manor proved a most fortunate choice. With the support of the teams of full-time carers, I quite quickly showed many improvements both in his physical abilities and his mental approach until it was clear that I could realistically contemplate life together again with my wife.

If she is happy, then so am I.

It is still early days, but the care so far has been first class, and Dad is happier here than anywhere else he has stayed. He says it is as close to the experience of living at home as he could imagine. Moving Dad into Rosebery Manor has been the very best decision we've made as a family for his ongoing care and support.

I have been extremely well received and cared for. All the staff have been most welcoming, and more importantly, very caring. I have no hesitation in recommending Rosebery Manor.

I was admitted to Rosebery Manor for two months of respite care after a stay in hospital in June 2021. Unfortunately, at first, I had to go into isolation for five days. I was a lot younger than most of the residents, but soon settled down and got to love the home, which is more like a hotel, and also the residents. The staff are amazing; nothing is too much trouble for them. A special mention to the head male nurse and the carers and supervisors on the 1st floor. All the staff were so fantastic, also one gentleman in the restaurant (don’t lose him, he is a gem). The food is amazing, and also the brilliant activities team. I was not happy going in there, but I absolutely loved it and was very sad leaving.

It’s a great home, very well run with so much care. Don’t hesitate about admitting your loved one here, they will love it and be very well taken care of. Nothing is too much trouble for any of the staff. The home and grounds are beautiful. Go and have a look around the home; you will love it.

I am a resident at Rosebery. Everyone is so helpful and kind. Nothing is too much trouble for the staff here.

Rosebery Manor is an excellent building with good decor and furnishings. However, their air conditions on the 1st and 2nd floor are often poor in the summer. The caring and supportive staff are excellent, courteous and respectful. However, the call system is not always as fast as required. The nursing support is professional 24-hours a day.

I would like to reiterate everything my sister has already said regarding our Dad moving into Roseberry Manor. It was a tough decision to make, but we certainly did the right thing. I cannot thank all the staff at Roseberry Manor enough for your kindness and support.

Staff are fantastic, very caring, and everyone is always made to feel very welcome. A great relationship between Rosebery Manor and the local GP surgery, which we feel is very important. Excellent entertainment and activities every day; Dad is very happy and stimulated. It is great to see him enjoying life. There is always a welcoming atmosphere. I would highly recommend Rosebery Manor.

I've moved into Rosebery Manor, very satisfied with the care and support. Recommended by a friend

If you like lovely, caring people, this is the place for you. All the staff could not have been kinder. Thank you so much.

There are numerous activities and entertainment provided. It is spotlessly clean and a lovely environment to spend time in.

Mum was admitted to Rosebery, aged 94, having looked after herself for many years. Initially, it took a while for her to settle down, but it was (and she agreed) the best thing that she could ever have done. She enjoyed a wonderful apartment with a large lounge, with a balcony overlooking the lovely garden, separate bedroom and walk-in shower/bathroom. It was extremely well maintained, and no worries about her laundry. The food was excellent, but most of all we're all the fantastic staff. Nothing was too much trouble for anyone. All the relatives and friends were made so welcome, often joining Mum for lunch or tea and many of the activities. The nursing staff in her recent final days (at the age of 98) were so caring, and we were made so welcome at difficult times. We feel we have made so many friends and will be booking in for ourselves when the time comes.

My mum moved in to Rosebery seven weeks ago, and it has transformed her life. From living on her own in a big house in Devon where she was lonely and sometimes frightened, she is now surrounded by many new friends - both residents and staff. She has an active social life for the first time in ages, and this will continue to develop as lockdown eases. I can't praise the team at Rosebery highly enough. After the unhappy experience, my Dad had for the last two years across three different care homes, the contrast with Rosebery couldn't be more stark. Nothing is too much trouble for the team, and I can see the genuinely warm relationship my mum has with everyone. Although the first two weeks after arrival were self-isolation for my mum in her flat, it didn't feel like that as she saw so many friendly, positive staff - regardless of their role - throughout the day. It is such a relief to know that she is happy, safe and stimulated every single day. Thank you to everyone at Rosebery!

My sister and I would highly recommend Rosebery Manor. Our 91-year-old mother has been a resident for 2-years and couldn't be happier. The staff are fantastic... very caring and patient, and nothing is too much trouble. There is a variety of great daily and weekly activities, and our mother says she's never been busier. She has made some lovely new friends, and her time at Rosebery has really given her a new lease of life!

It was a big step for my mother to leave her independent, active life in her bungalow and to move into a care home. It took her a while to settle and accept her new life, but thanks to the extremely kind and thoughtful staff, she is now very happy and feels very lucky to be at Rosebery Manor! All the suites and studios have their own kitchenette and bathroom, which makes the resident feel that they have their own independent flat. The food, communal areas and amenities are of a very high standard, similar to a top-class hotel. The normal activity programme (obviously on hold due to Covid) is outstanding. As regards safety and security which are paramount in this time of the epidemic, Signature has been faultless, always erring on the side of caution and keeping friends and relatives well informed of all measures taken.

My mother has been a resident at Rosebery Manor for approx 4-years. It was the hardest decision to place Mum into a care home. My husband and I looked at a dozen homes, and we were relatively unhappy with what we saw, and then a friend recommended us to see Rosebery Manor. What a difference it was and everything about the home was to make Mum feel like she mattered with her views and sometimes difficult nature catered for. Mum settled in and with all the entertainment and activities she had a chance at feeling settled again and enjoying the companionship of other residents, and when we, the family, visited and friends came for lunch, she would often refer to it as the hotel. Mum was proud of the home and always felt well looked after. Sadly, over the years Mums health has deteriorated and her care has been more demanding, every need has been seen too. I am constantly informed of her health issues, and all the staff are amazing. This home cares about the residents and their families. Excellent Home!

My mother was at Rosebery Manor almost from its inception for five years until she died (not of COVID). I cannot fault the home. My mother felt secure, her suite with bedroom, sitting room and bathroom, and the whole home itself, is luxurious. The staff from the concierge, housekeeping, waiting for staff, chefs, admin staff, management and most importantly, carers/nurses could not work harder to ensure Rosebery Manor runs smoothly and none could be more courteous or caring at all times to both residents and their relatives.

Food is delicious, nutritious and beautifully served always, and the restaurant areas are delightful. Five stars are the words for Rosebery Manor.

I chose Rosebery Manor for my mother, as unlike the majority of care homes, it offers nursing. When my mother was dying during the COVID pandemic, but not of COVID, I was allowed to visit all the time and never did I arrive and she was alone. Rosebery Manor provides excellent and loving care in wonderful surroundings.

My mother has been a resident at Rosebery Manor for 5 months. She has received a high standard of care. She has felt very safe and the home has a very welcoming atmosphere. All the activities provided are well attended and the choice of events is varied. The staff are very friendly and spend a great deal of time with the residents. It has a bright and busy atmosphere just like a good hotel. We are very happy with Rosbery Manor and are so pleased we chose them for my mother.

Dad has been at Rosebery Manor 4 years and he is very happy and well looked after. All staff take very good care of him. It is like a family. The cleaners, waitress staff, chefs, maintenance and reception all know him and interact with him daily as well as his excellent carers. We are always made to feel welcome. He never misses a meal as the carers always ensure he gets to the restaurant.