Rosebery Manor Care Home - Avery Collection

458 Reigate Road, Epsom KT18 5XA
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9.9 108 Reviews
  • Rosebery Manor Care Home - Avery Collection, Epsom
Conveniently situated amidst serene surroundings in Epsom, Surrey, Rosebery Manor provides top-notch residential care, nursing care, and dementia care. The facility also offers short-term respite care, catering to those seeking brief stays in Surrey care homes.

Rosebery Manor, a residence of unparalleled comfort and excellence, presents a selection of en-suite studios and one-bedroom apartments, each featuring a kitchenette, lounge area and balcony or patio access.

All rooms boast high-quality furnishings, blending contemporary and functional designs. Their well-maintained gardens are tended to by green-fingered residents, enhancing the outdoor experience, ideal for basking in the summer sun.

The welcoming care community at Rosebery Manor encourages cosy conversations among friends and loved ones. Visitors, be they friends or family, are always embraced at Rosebery Manor, fostering a warm and inviting atmosphere.
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Care Provided by Rosebery Manor Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: £1700 – £1900
  • RESPITE Self-Funded Residential Dementia Care: from £1750

These prices are only a guideline, please contact Rosebery Manor Care Home - Avery Collection to find out the exact price for your requirements.

Contact Rosebery Manor Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Rosebery Manor Care Home - Avery Collection to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rose Akem (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Room Information

  • Single Rooms (95)

Rosebery Manor Care Home - Avery Collection Reviews (108)

9.9

Rosebery Manor Care Home - Avery Collection has a Review Score of 9.9 (9.890) out of 10, based on 30 reviews in the last 2 years.
Over all time Rosebery Manor Care Home - Avery Collection has 108 reviews.

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Review from Mary L (Resident) published on 12 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found all staff very helpful and caring at all times. Meals were very good and served well. Plenty of activities. I had no hot water for the bathroom sink, which they tried to fix. Shower was on. They even boiled kettles
Reply from Mark Luxford, Client Liaison Manager at Rosebery Manor Care Home - Avery CollectionThank you so much for your kind words; everyone at Rosebery Manor enjoyed your staying with us. We hope to see you again soon.
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Review from Peter L (Resident) published on 28 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rosebery Manor is a large building with a large interesting garden all well maintained. There is a varied selection of rooms and suites. The full-time staff are excellent, polite and attentive, but agency staff are varied. Rosebery Manor provides excellent laundry service and very good housekeeping.
The meals are varied and interesting but sometimes fail to compare to commercial ready-meals. Activities are many and varied, plus occasional outings.
Reply from Signature Senior Lifestyle Signature Senior Lifestyle, Signature Senior Lifestyle at Rosebery Manor Care Home - Avery CollectionHere at Signature at Rosebery Manor, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.
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Review from Anne R (Daughter of Resident) published on 25 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rosebery Manor has been outstanding in their care and attention for my mother. The team on the Oaks floor are very supportive and helpful. The carers are so kind and thoughtful to us, as well as my mother. We know that she is always safe and well looked after.
Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery CollectionWe all really appreciate your kind words and thank you for the time given to write a review for Rosebery Manor.
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Review from Christine S (Friend of Resident) published on 1 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It will be a year next month when the lady I used to look after in her own home moved into Rosebery Manor.
It was the first care home I looked at, and very early on in the initial visit, I knew this was the one.
The client liaison manager could not have been more helpful with the transition. All
the staff are courteous and friendly.
The carers are lovely amazing people, very kind and compassionate and can see with their dedication and support, make living there a pleasure.
Reply from Signature at Rosebery Manor, Customer Team at Rosebery Manor Care Home - Avery CollectionWe are so glad to hear about your positive experience of Signature at Rosebery Manor and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. Thank you for taking the time to share your experience.
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Review from D T (Wife of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At the beginning of January, my husband suffered severe heart failure. I dialled 999 and was instructed how to resuscitate him until paramedics arrived. After his discharge from the hospital, we agreed to have respite care until a stair lift was installed. We moved into Signature Rosebery Manor Care
Home on 9th February, and when my husband fell and needed help, it came immediately. The right medication was given, and he was monitored regularly until he recovered. He has also received good care for other problems he had. Although my husband was very anxious to return home, it became obvious we could no longer live independently, so it was decided he would stay here.
The medical care we receive is excellent, and the kindness, care and attention we get from every member of staff cannot be faulted, nor can the entertainment and activities on offer. Rosebery Manor is a well-designed and well-maintained care home and a very welcoming and comfortable place to live. Most importantly, I no longer live with the fear of being unable to cope with any emergency. Help is a push button away, and I am extremely grateful.
Reply from Signature at Rosebery Manor, Customer Support at Rosebery Manor Care Home - Avery CollectionWe are so glad to hear about your husband's positive experience at Rosebery Manor and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. Our care teams are central to everything we do in our home; your recognition of their passionate and skilled work is fantastic to hear.
The team are grateful for your kind words.
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Review from Jackie R (Friend of Resident) published on 13 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend lived at Rosebery Manor for just over three years. From the day I met one particular member of staff, she made all the difficult decisions easier for me, from the choice of accommodation to transfer into the home and everything in between. All of the staff have been superb, professional,
diligent and caring right up until the day my friend passed away. I am so pleased I chose Rosebery Manor.
Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery CollectionIt was our pleasure to support you at that time and to welcome your friend to Rosebery Manor. Throughout these past three years, we have got to know you and those important to our residents and are so pleased to have made a difference. Thank you for your very kind words, which will be passed on to our team at Rosebery Manor.
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Review from Charles H (Son of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father, a fit and able man of ninety-two years became a resident on my advice following two falls resulting in hospitalisation. Both my partner and I were very impressed with the standard of care offered at every level. As my father has said, just like a cruise ship - nice food, good cabin, and good
public areas. Sadly, my father has since passed, but the family are grateful for all your hard work.
Reply from Mark Luxford, Client Liaison Manager at Rosebery Manor Care Home - Avery CollectionThank you so much for finding the time to complete a review. Your kind words are truly appreciated. From all at Rosebery Manor, our thoughts remain with you and the rest of the family.
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Review from Jennifer H (Relative of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having seen friends and neighbours at Rosebery Manor over the last few years, we have of late been visiting a dear family member. The client liaison manager could not have done more to arrange his move there as it was his wish to be at Rosebery Manor as his health deteriorated rapidly. She put the family
at ease and was most helpful and professional in answering any concerns. She quickly made the transition of moving in as easy and comfortable as possible. Although our relative has now passed away, we appreciate that he was being looked after by qualified and caring staff in beautiful surroundings, and as family, we were treated sympathetically. We would have no hesitation in recommending Rosebery Manor to anyone. Visitors are made welcome and greeted warmly by all the staff and leave knowing that the resident is being looked after with the utmost care.
Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery CollectionThank you for your very kind words. At such difficult times, we hope to make a difference.
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Review from Nick H (Nephew of Resident) published on 14 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Two years of a pandemic has made it hard to tell, but overall, we have no issues.
Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery CollectionThank you for completing a review. We look forward to seeing you when you are next at Rosebery Manor.
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Review from E V (Relative of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Luckily we were very welcome when visiting my godfather on his 97th birthday. We had a lovely lunch, had a lovely time with my godfather, and the service was excellent. Thank you very much.
Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery CollectionIt was a pleasure to welcome you to Rosebery for such a special occasion.
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Review from H M (Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant welcome. Contact with fellow residents much better as the "shut down" draws to a close. Activities are increasing in variety, and entertainment planned outings have resumed - within national conditions. Garden very interesting, and ideas take up. Meals and catering are thoughtfully planned,
with special diets included. Visitors remain in limitation and appropriate testing (Covid).
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Review from John Marshall M (Respite Resident) published on 5 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Age 85, I suffered a serious fall at home that needed treatment at St George's, Kingston and West Molesey hospitals between August and October 2021. Previously very active, I suffered a complete reversal from anything close to normal life. My devoted wife in her early eighties wisely decided she was
no match for the physical demands of nursing her 6 foot, 12 stone husband who needed to recover from a shattered pelvis and fractured femur (not to mention Covid and neurological impairment) and booked me in for six weeks convalescence at Roseberry Manor. There is considerable family support, nevertheless, everyone concerned with my well-being agrees that Roseberry Manor proved a most fortunate choice. With the support of the teams of full-time carers, I quite quickly showed many improvements both in his physical abilities and his mental approach until it was clear that I could realistically contemplate life together again with my wife.
Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery CollectionThank you John for your words. We as a team were pleased to offer you the support needed at that time and pleased to hear you continue to recover now home with your lovely family.
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Review from Shuna K (Friend of Resident) published on 2 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was delighted with the professional and kind way the whole process of moving my lovely 96-year-old neighbour to Rosebery Manor. All the staff involved from three particular members, who started the transition to one gentleman, who has made her apartment look most homely. She has adapted so well to
her big move and is flourishing. She has had a wonderful birthday celebration earlier this month and was made to feel very special... enough to bring her to heartfelt tears. Thank you so much.
Facilities are amazing with a variety of entertainment and activities to keep the residents busy. She has made use of the massage treatment, podiatry and exercise classes!
A great decision to make this move and feel that she is in safe hands, which is all you can ask.
If she is happy, then so am I.
Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery CollectionThank you for your very kind words. It is an absolute pleasure from all of the team to support all our lovely friends, families, and of course, our residents as they join us here at Rosebery Manor. We look forward to seeing you on your next visit.
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Review from Andrew P (Son of Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience of Rosebery Manor thus far has been outstanding. The facility itself is more like a hotel - in the best possible way - and it is a genuine pleasure to spend time there. The residences are large, light and spacious and feel more like an apartment than a single room.
The communication
has been great too, and the family liaison manager, in particular, has gone above and beyond to help us transition Dad and get everything set up.
It is still early days, but the care so far has been first class, and Dad is happier here than anywhere else he has stayed. He says it is as close to the experience of living at home as he could imagine. Moving Dad into Rosebery Manor has been the very best decision we've made as a family for his ongoing care and support.
Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery CollectionThank you for your very kind words. We are all here to make a difference and ensure we offer the best possible personal care. We look forward to seeing you at Rosebery Manor soon. Take care.
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Review from Ron W (Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been extremely well received and cared for. All the staff have been most welcoming, and more importantly, very caring. I have no hesitation in recommending Rosebery Manor.
Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery CollectionIt was a pleasure to welcome you to Rosebery Manor. All the best for the future.
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Review from Margaret L (Resident) published on 10 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was admitted to Rosebery Manor for two months of respite care after a stay in hospital in June 2021. Unfortunately, at first, I had to go into isolation for five days. I was a lot younger than most of the residents, but soon settled down and got to love the home, which is more like a hotel, and also
the residents. The staff are amazing; nothing is too much trouble for them. A special mention to the head male nurse and the carers and supervisors on the 1st floor. All the staff were so fantastic, also one gentleman in the restaurant (don’t lose him, he is a gem). The food is amazing, and also the brilliant activities team. I was not happy going in there, but I absolutely loved it and was very sad leaving.


It’s a great home, very well run with so much care. Don’t hesitate about admitting your loved one here, they will love it and be very well taken care of. Nothing is too much trouble for any of the staff. The home and grounds are beautiful. Go and have a look around the home; you will love it.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery CollectionIt was a pleasure to get to know you and support you when support was needed. Thank you for your review. Take care and best wishes from all of the team.
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Review from Josephine D (Resident) published on 1 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a resident at Rosebery. Everyone is so helpful and kind. Nothing is too much trouble for the staff here.
Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery CollectionIt is lovely to welcome you to Rosebery Manor Epsom.
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Review from Peter L (Resident) published on 18 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Rosebery Manor is an excellent building with good decor and furnishings. However, their air conditions on the 1st and 2nd floor are often poor in the summer. The caring and supportive staff are excellent, courteous and respectful. However, the call system is not always as fast as required. The nursing
support is professional 24-hours a day.
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Review from Karen H (Daughter of Resident) published on 16 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to reiterate everything my sister has already said regarding our Dad moving into Roseberry Manor. It was a tough decision to make, but we certainly did the right thing. I cannot thank all the staff at Roseberry Manor enough for your kindness and support.
Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery CollectionThank you, Karen, I will pass on your kind words to the team. It is so lovely to see how your Dad has felt right at home from the moment he arrived at Rosebery Manor.
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Review from Gillian C (Daughter of Resident) published on 4 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a very hard decision moving a parent into a care home, however, we could not have made a better one. Dad moved into Rosebery a few months ago, and he settled in very quickly. He is a very sociable person, independent living just got too much for him as he has a severe sight impairment. We knew
he would enjoy lots of company.
The accommodation choices are excellent, and the gardens are very well maintained.
Staff are fantastic, very caring, and everyone is always made to feel very welcome. A great relationship between Rosebery Manor and the local GP surgery, which we feel is very important. Excellent entertainment and activities every day; Dad is very happy and stimulated. It is great to see him enjoying life. There is always a welcoming atmosphere. I would highly recommend Rosebery Manor.
Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery CollectionGillian, thank you so much for your review. It is so lovely to see your dad enjoying life with the other residents and the team at Rosebery. Take care, and look forward to seeing you again soon.
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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Rosebery Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.890 for Rosebery Manor Care Home - Avery Collection is calculated as follows: ( (319 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 355 Ratings = 4.89
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rosebery Manor Care Home - Avery Collection is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (7)

Lorraine

Lorraine Hardy

Job Title: General Manager

With over three years of dedicated service at Rosebery Manor Care Home, I am proud to step into the role of General Manager. Passionate about person-centred care, I work closely with residents, families, and staff to ensure everyone feels valued, heard, and supported. I pride myself on upholding the highest standards of care and excellence. I’m always here to offer a warm welcome to new residents, relatives, and visitors—making sure everyone feels at home from the moment they walk through our doors.

Sonia

Sonia Weller

Job Title: Client Liaison Manager Joined: 2014

I joined the team at Rosebery Manor just before we opened our doors to our 1st resident in December 2014.


We completely understand the importance of choosing the right home for your loved one or for yourself. For some, this can be quite a daunting and difficult time and my role here is to support all those looking for the right level of care or nursing needs with a home-from-home lifestyle. Supporting you and offering all the information you need to allow an informed decision to be made. I am extremely proud to be a part of the team here at Rosebery and to know that we do make a difference to many.

Jane

Jane Cheeseman

Job Title: Housekeeping Manager Joined: 2014

The housekeeping team and I make sure our home is kept clean and tidy to a very high standard. We provide a weekly service to all our residents to ensure their private apartment suites are maintained to their personal preference and their laundry requirements are met. The communal areas are cleaned daily so our home looks as good today as it did when we first opened in 2014. We take great pride in our home and value the lovely relationship we have with all our residents.

Lucia

Lucia Rizoiu

Job Title: Residential Care Manager Joined: 2016

Lucia started working in the care industry in 2016. Initially Lucia joined Rosebery Manor as a care supervisor and moving up in her role to now lead the care team.


Lucia is focused and motivated to support our assisted living residents and all those who play an important part in their day.


A well-organised leader of the team who ensures all staff are well-trained. She likes to encourage growth within the care team.

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Neal Hallsworth

Job Title: Head Chef Joined: 2019

Neal has been a Chef for 24 years and has worked in various roles and establishments throughout the industry. Neal has been at Rosebery Manor for over 5 years and enjoys catering for our residents in all three of our restaurants.


Meeting all dietary requirements and requests on a daily basis is something that Neal prides himself on.


Neal leads a team that delivers a well-balanced, nutritious and beautifully presented course, served to all whatever time of day.

Jason

Jason Lewis

Job Title: Maintenance Manager Joined: 2024

My name is Jason and I joined Rosebery Manor in 2024 following over 20 years in joinery. I took on the role of Maintenance Manger in 2025. My days are full and varied. Our residents safety and well-being is priority to ensure we offer our the comforts and environment of their choice. Maintaining our communal areas and complying with Senior Living standards I offer a high standard with dedication, initiative and motivation.

Abby

Abby Cooper

Job Title: Hospitality Manager Joined: 2022

My journey started here in December 2022 as an Activities Assistant and loved it from day 1!
Getting to know the residents and their likes and interests as well as dislikes helps build positive
relationships that enables us to support them to live as independently as possible and ensure their well-being is priority.
I have a great team who all put the resident’s well-being first and their support and teamwork is exceptional.
I look forward to continuing my journey at Rosebery Manor.

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