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Rosebery Manor Care Home - Avery Collection

458 Reigate Road, Epsom, Surrey KT18 5XA
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Rosebery Manor Care Home - Avery Collection, Epsom
Rosebery Manor Care Home - Avery Collection, Epsom
Rosebery Manor Care Home - Avery Collection, Epsom

Conveniently situated amidst serene surroundings in Epsom, Surrey, Rosebery Manor provides top-notch residential care, nursing care, and dementia care. The facility also offers short-term respite care, catering to those seeking brief stays in Surrey care homes.

Rosebery Manor, a residence of unparalleled comfort and excellence, presents a selection of en-suite studios and one-bedroom apartments, each featuring a kitchenette, lounge area and balcony or patio access.

All rooms boast high-quality furnishings, blending...  

Care Provided by Rosebery Manor Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500From £1,700
Residential Dementia CareFrom £1,650From £1,750

Contact Rosebery Manor Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lorraine Hardy (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Room Information

  • Single Rooms (95)

Rosebery Manor Care Home - Avery Collection Reviews (114)

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9.9

Rosebery Manor Care Home - Avery Collection has a Review Score of 9.9 (9.875) out of 10, based on 31 reviews in the last 2 years. Over all time Rosebery Manor Care Home - Avery Collection has 114 reviews.

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Showing 114 reviews matching selected criteria
Review from Claire R (Daughter of Resident) published on 1 September 2023 Submitted via Website
Overall Experience

Mum had been in the care home for 18 months and was becoming frailer and more needy during her last few months. She always felt grateful being able to move safely around the premises, take part in activities and do a lot for herself, but was appreciative of the carers, especially as she relied on them more and more. She regarded them as friends; their professionalism and compassion in respecting her dignity at all times.

Reply from Mark Luxford, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for writing such a lovely review; your heartfelt words are much appreciated by all those at Rosebery Manor.

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Review from Sam G (Daughter of Resident) published on 21 August 2023 Submitted via Postal Card
Overall Experience

From the initial meeting through to after Mum left, all the staff were caring and attentive throughout to both Mum and me. A respite stay this time, but Mum would happily stay at Rosebery Manor on a permanent basis. A big thank you to all the staff.

Reply from Mark Luxford, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you so much for finding the time to write this review. Your positive comments are really appreciated and mean a lot to the dedicated team here at Rosebery Manor.

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Review from R W (Son of Resident) published on 6 April 2023 Submitted via Website
Overall Experience

Upon entering Rosebery Manor, there is instantly a feeling of vibrancy, friendliness and professionalism, with great thought to the aesthetics of the surroundings, which are maintained beautifully. The staff are, without exception, dedicated, benevolent and upbeat. I am incredibly pleased to say that, considering the 24-hour care my mother now needs, I always arrive at The Manor with a positive feeling, have great interaction with staff and indeed residents (which speaks volumes), and always leave knowing that my mother could not be in better hands. Regular external trips, quizzes, and live entertainment are provided, along with a great and varied food menu with several choices and generous treats throughout the day. There are secure balconies, spas, hairdressing, a cinema, and a large garden area. I have no reservations whatsoever in recommending The Manor to anyone currently undergoing the typically difficult and emotional process of ensuring their loved one receives the best care.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you so much for your time and for your very kind and honest words. We are proud of our home, and we all give a little extra in our day to ensure our residents, families, and friends feel that Rosebery Manor is a home away from home. Once again, thank you from the team at Rosebery.

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Review from Jenny M (Friend of Resident) published on 14 February 2023 Submitted via Website
Overall Experience

Some wonderful work done by all there. Lovely and welcoming staff, allowing me to see my dear friend regularly, with great activities going on throughout the week! I especially enjoy the music, the singing really stimulates her brain, and she still remembers all the words despite her dementia!

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

We thank you for taking the time to review our home. Knowing we make a difference in our residents' day is so important.

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Review from Nichola B (Daughter of Resident) published on 7 February 2023 Submitted via Website
Overall Experience

Although my father was only at Rosebery Manor for a short time, the care and support he received were outstanding. My father needed 24/7 care, and the staff provided excellent care and were very sensitive to his needs and wishes. The suite he had was beautiful, well-equipped for his needs as well as feeling homely. I wish my father could have had more time to experience the full facilities there as I know he would have enjoyed the atmosphere.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for your kind review. We pride ourselves on person-centred care and ensure that at times of need, we are there to care for and support our residents and, of course, their families.

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Review from Cathryn H (Daughter of Resident) published on 31 January 2023 Submitted via Website
Overall Experience

My father was a resident of Rosebery Manor for seven years. Initially, he was on the ground floor, then had to move to the second floor due to dementia, which became gradually more severe. Also, his sight and hearing deteriorated, which created difficulties for him when interacting with the care staff, who always had his health and interest at heart and treated him with patience and respect. His room was opposite the dining room, which was fortunate due to his mobility problems, and he very much enjoyed the meals, which were of top quality. The other great advantage was that, when ill with a virus infection and latterly incontinence, he was able to be treated by the local doctor and the resident nurse at Rosebery.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for your review of Rosebery Manor. Our team do all they can to ensure each resident has the right level of support and care that they need and offer our families reassurance and support as they need. Thank you for taking the time to write about Rosebery Manor and those who work here.

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Review from Mary L (Resident / Service User) published on 12 October 2022 Submitted via Postal Card
Overall Experience

I found all staff very helpful and caring at all times. Meals were very good and served well. Plenty of activities. I had no hot water for the bathroom sink, which they tried to fix. Shower was on. They even boiled kettles

Reply from Mark Luxford, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you so much for your kind words; everyone at Rosebery Manor enjoyed your staying with us. We hope to see you again soon.

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Review from Peter L (Resident / Service User) published on 28 September 2022 Submitted via Postal Card
Overall Experience

Rosebery Manor is a large building with a large interesting garden all well maintained. There is a varied selection of rooms and suites. The full-time staff are excellent, polite and attentive, but agency staff are varied. Rosebery Manor provides excellent laundry service and very good housekeeping. The meals are varied and interesting but sometimes fail to compare to commercial ready-meals. Activities are many and varied, plus occasional outings.

Reply from Signature Senior Lifestyle Signature Senior Lifestyle, Signature Senior Lifestyle at Rosebery Manor Care Home - Avery Collection

Here at Signature at Rosebery Manor, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.

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Review from Anne R (Daughter of Resident) published on 25 August 2022 Submitted via Website
Overall Experience

Rosebery Manor has been outstanding in their care and attention for my mother. The team on the Oaks floor are very supportive and helpful. The carers are so kind and thoughtful to us, as well as my mother. We know that she is always safe and well looked after.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

We all really appreciate your kind words and thank you for the time given to write a review for Rosebery Manor.

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Review from Christine S (Friend of Resident) published on 1 August 2022 Submitted via Website
Overall Experience
It will be a year next month when the lady I used to look after in her own home moved into Rosebery Manor.
It was the first care home I looked at, and very early on in the initial visit, I knew this was the one.
The client liaison manager could not have been more helpful with the transition. All the staff are courteous and friendly.

The carers are lovely amazing people, very kind and compassionate and can see with their dedication and support, make living there a pleasure.

Reply from Signature at Rosebery Manor, Customer Team at Rosebery Manor Care Home - Avery Collection

We are so glad to hear about your positive experience of Signature at Rosebery Manor and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. Thank you for taking the time to share your experience.

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Review from D T (Wife of Resident) published on 20 July 2022 Submitted via Postal Card
Overall Experience
At the beginning of January, my husband suffered severe heart failure. I dialled 999 and was instructed how to resuscitate him until paramedics arrived. After his discharge from the hospital, we agreed to have respite care until a stair lift was installed. We moved into Signature Rosebery Manor Care Home on 9th February, and when my husband fell and needed help, it came immediately. The right medication was given, and he was monitored regularly until he recovered. He has also received good care for other problems he had. Although my husband was very anxious to return home, it became obvious we could no longer live independently, so it was decided he would stay here.

The medical care we receive is excellent, and the kindness, care and attention we get from every member of staff cannot be faulted, nor can the entertainment and activities on offer. Rosebery Manor is a well-designed and well-maintained care home and a very welcoming and comfortable place to live. Most importantly, I no longer live with the fear of being unable to cope with any emergency. Help is a push button away, and I am extremely grateful.

Reply from Signature at Rosebery Manor, Customer Support at Rosebery Manor Care Home - Avery Collection

We are so glad to hear about your husband's positive experience at Rosebery Manor and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. Our care teams are central to everything we do in our home; your recognition...  

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Review from Jackie R (Friend of Resident) published on 13 July 2022 Submitted via Website
Overall Experience

My friend lived at Rosebery Manor for just over three years. From the day I met one particular member of staff, she made all the difficult decisions easier for me, from the choice of accommodation to transfer into the home and everything in between. All of the staff have been superb, professional, diligent and caring right up until the day my friend passed away. I am so pleased I chose Rosebery Manor.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

It was our pleasure to support you at that time and to welcome your friend to Rosebery Manor. Throughout these past three years, we have got to know you and those important to our residents and are so pleased to have made a difference. Thank you for your very kind words, which will be passed on to our team at Rosebery Manor.

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Review from Charles H (Son of Resident) published on 24 June 2022 Submitted via Postal Card
Overall Experience

My father, a fit and able man of ninety-two years became a resident on my advice following two falls resulting in hospitalisation. Both my partner and I were very impressed with the standard of care offered at every level. As my father has said, just like a cruise ship - nice food, good cabin, and good public areas. Sadly, my father has since passed, but the family are grateful for all your hard work.

Reply from Mark Luxford, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you so much for finding the time to complete a review. Your kind words are truly appreciated. From all at Rosebery Manor, our thoughts remain with you and the rest of the family.

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Review from Jennifer H (Relative of Resident) published on 22 June 2022 Submitted via Website
Overall Experience

Having seen friends and neighbours at Rosebery Manor over the last few years, we have of late been visiting a dear family member. The client liaison manager could not have done more to arrange his move there as it was his wish to be at Rosebery Manor as his health deteriorated rapidly. She put the family at ease and was most helpful and professional in answering any concerns. She quickly made the transition of moving in as easy and comfortable as possible. Although our relative has now passed away, we appreciate that he was being looked after by qualified and caring staff in beautiful surroundings, and as family, we were treated sympathetically. We would have no hesitation in recommending Rosebery Manor to anyone. Visitors are made welcome and greeted warmly by all the staff and leave knowing that the resident is being looked after with the utmost care.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for your very kind words. At such difficult times, we hope to make a difference.

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Review from Nick H (Nephew of Resident) published on 14 March 2022 Submitted via Postal Card
Overall Experience

Two years of a pandemic has made it hard to tell, but overall, we have no issues.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for completing a review. We look forward to seeing you when you are next at Rosebery Manor.

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Review from E V (Relative of Resident) published on 10 March 2022 Submitted via Postal Card
Overall Experience

Luckily we were very welcome when visiting my godfather on his 97th birthday. We had a lovely lunch, had a lovely time with my godfather, and the service was excellent. Thank you very much.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

It was a pleasure to welcome you to Rosebery for such a special occasion.

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Review from H M (Resident / Service User) published on 24 February 2022 Submitted via Postal Card
Overall Experience

Very pleasant welcome. Contact with fellow residents much better as the "shut down" draws to a close. Activities are increasing in variety, and entertainment planned outings have resumed - within national conditions. Garden very interesting, and ideas take up. Meals and catering are thoughtfully planned, with special diets included. Visitors remain in limitation and appropriate testing (Covid).

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Review from John Marshall M (Respite Resident) published on 5 January 2022 Submitted via Website
Overall Experience

Age 85, I suffered a serious fall at home that needed treatment at St George's, Kingston and West Molesey hospitals between August and October 2021. Previously very active, I suffered a complete reversal from anything close to normal life. My devoted wife in her early eighties wisely decided she was no match for the physical demands of nursing her 6 foot, 12 stone husband who needed to recover from a shattered pelvis and fractured femur (not to mention Covid and neurological impairment) and booked me in for six weeks convalescence at Roseberry Manor. There is considerable family support, nevertheless, everyone concerned with my well-being agrees that Roseberry Manor proved a most fortunate choice. With the support of the teams of full-time carers, I quite quickly showed many improvements both in his physical abilities and his mental approach until it was clear that I could realistically contemplate life together again with my wife.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you John for your words. We as a team were pleased to offer you the support needed at that time and pleased to hear you continue to recover now home with your lovely family.

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Review from Shuna K (Friend of Resident) published on 2 December 2021 Submitted via Website
Overall Experience
I was delighted with the professional and kind way the whole process of moving my lovely 96-year-old neighbour to Rosebery Manor. All the staff involved from three particular members, who started the transition to one gentleman, who has made her apartment look most homely. She has adapted so well to her big move and is flourishing. She has had a wonderful birthday celebration earlier this month and was made to feel very special... enough to bring her to heartfelt tears. Thank you so much.
Facilities are amazing with a variety of entertainment and activities to keep the residents busy. She has made use of the massage treatment, podiatry and exercise classes!
A great decision to make this move and feel that she is in safe hands, which is all you can ask.

If she is happy, then so am I.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for your very kind words. It is an absolute pleasure from all of the team to support all our lovely friends, families, and of course, our residents as they join us here at Rosebery Manor. We look forward to seeing you on your next visit.

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Review from Andrew P (Son of Resident) published on 1 November 2021 Submitted via Website
Overall Experience
Our experience of Rosebery Manor thus far has been outstanding. The facility itself is more like a hotel - in the best possible way - and it is a genuine pleasure to spend time there. The residences are large, light and spacious and feel more like an apartment than a single room.
The communication has been great too, and the family liaison manager, in particular, has gone above and beyond to help us transition Dad and get everything set up.

It is still early days, but the care so far has been first class, and Dad is happier here than anywhere else he has stayed. He says it is as close to the experience of living at home as he could imagine. Moving Dad into Rosebery Manor has been the very best decision we've made as a family for his ongoing care and support.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for your very kind words. We are all here to make a difference and ensure we offer the best possible personal care. We look forward to seeing you at Rosebery Manor soon. Take care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 July 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Rosebery Manor Care Home - Avery Collection.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Rosebery Manor Care Home - Avery Collection.

Meet the Team (7)

Lorraine Hardy
Lorraine HardyJob Title:General Manager

With over three years of dedicated service at Rosebery Manor Care Home, I am proud to step into the role of General Manager. Passionate about person-centred care, I work closely with residents, families, and staff to ensure everyone feels valued, heard, and supported. I pride myself on upholding the highest standards of care and excellence. I’m always here to offer a warm welcome to new residents, relatives, and visitors—making sure everyone feels at home from the moment they walk through our doors.

Sonia Weller
Sonia WellerJob Title:Client Liaison ManagerJoined: 2014

I joined the team at Rosebery Manor just before we opened our doors to our 1st resident in December 2014.

We completely understand the importance of choosing the right home for your loved one or for yourself. For some, this can be quite a daunting and difficult time and my role here is to support all those looking for the right level of care or nursing needs with a home-from-home lifestyle. Supporting you and offering all the information you need to allow an informed decision to be made. I am extremely proud to be a part of the team here at Rosebery and to know that we do make a difference to many.

Jane Cheeseman
Jane CheesemanJob Title:Housekeeping ManagerJoined: 2014

The housekeeping team and I make sure our home is kept clean and tidy to a very high standard. We provide a weekly service to all our residents to ensure their private apartment suites are maintained to their personal preference and their laundry requirements are met. The communal areas are cleaned daily so our home looks as good today as it did when we first opened in 2014. We take great pride in our home and value the lovely relationship we have with all our residents.

Lucia Rizoiu
Lucia RizoiuJob Title:Residential Care ManagerJoined: 2016

Lucia started working in the care industry in 2016. Initially Lucia joined Rosebery Manor as a care supervisor and moving up in her role to now lead the care team.

Lucia is focused and motivated to support our assisted living residents and all those who play an important part in their day.

A well-organised leader of the team who ensures all staff are well-trained. She likes to encourage growth within the care team.

Neal Hallsworth
Neal HallsworthJob Title:Head ChefJoined: 2019

Neal has been a Chef for 24 years and has worked in various roles and establishments throughout the industry. Neal has been at Rosebery Manor for over 5 years and enjoys catering for our residents in all three of our restaurants.

Meeting all dietary requirements and requests on a daily basis is something that Neal prides himself on.

Neal leads a team that delivers a well-balanced, nutritious and beautifully presented course, served to all whatever time of day.

Jason Lewis
Jason LewisJob Title:Maintenance ManagerJoined: 2024

My name is Jason and I joined Rosebery Manor in 2024 following over 20 years in joinery. I took on the role of Maintenance Manger in 2025. My days are full and varied. Our residents safety and well-being is priority to ensure we offer our the comforts and environment of their choice. Maintaining our communal areas and complying with Senior Living standards I offer a high standard with dedication, initiative and motivation.

Abby Cooper
Abby CooperJob Title:Hospitality ManagerJoined: 2022
My journey started here in December 2022 as an Activities Assistant and loved it from day 1!
Getting to know the residents and their likes and interests as well as dislikes helps build positive
relationships that enables us to support them to live as independently as possible and ensure their well-being is priority.
I have a great team who all put the resident’s well-being first and their support and teamwork is exceptional.

I look forward to continuing my journey at Rosebery Manor.

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