Rosebery Manor Care Home - Avery Collection

I would not hesitate to recommend Rosebery Manor Care Home - Avery Collection to anyone in need of the five star treatment for their loved one. My parents needed emergency respite care and every single member of staff acted promptly, professionally and - most importantly - compassionately to make sure they were looked after. As my parents’ primary carer, it is always hard to trust anyone else to do things ‘right’, but I cannot fault the care given to my parents during their stay. The rooms, facilities, meals and activities were brilliant. My mum said it was like a five star hotel with nurses! Nothing is too much trouble. Thanks again to all the staff for treating my parents so well and allowing them to recuperate fully. A real home from home - but better!

Mum came here in October 2022 in quite poor health, as she had previously been in hospital for a long stay and suffered from depression for many years since my dad passed away. Like all relatives, we want the best for our loved ones, and I certainly found it here. The support and guidance I received right from the 1st day of looking around were incredible. I knew straight away this was going to be the right place for her. Mum lived next door to me and my family, and we looked after her, so the transition to a care home was extremely difficult, and also again when she transferred to the Oaks suite after her dementia diagnosis. If only I'd known then what I know now, there would have been no worries at all. The staff at Rosebery are quite incredible people who do a fantastic job. The love, kindness and care Mum has been shown have improved her quality of life no end, and we all feel part of the Rosebery Manor family. I'm truly grateful to you all.

There is also a lovely, well-maintained garden with a pretty fish pond and lots of outside seating for warm days. The staff are well trained and kind - our mother was very well cared for during the two years that she lived at Rosebery, and it was a lovely place for the family to visit. I would definitely recommend Rosebery Manor.

Mum had been in the care home for 18 months and was becoming frailer and more needy during her last few months. She always felt grateful being able to move safely around the premises, take part in activities and do a lot for herself, but was appreciative of the carers, especially as she relied on them more and more. She regarded them as friends; their professionalism and compassion in respecting her dignity at all times.

From the initial meeting through to after Mum left, all the staff were caring and attentive throughout to both Mum and me. A respite stay this time, but Mum would happily stay at Rosebery Manor on a permanent basis. A big thank you to all the staff.

Upon entering Rosebery Manor, there is instantly a feeling of vibrancy, friendliness and professionalism, with great thought to the aesthetics of the surroundings, which are maintained beautifully. The staff are, without exception, dedicated, benevolent and upbeat. I am incredibly pleased to say that, considering the 24-hour care my mother now needs, I always arrive at The Manor with a positive feeling, have great interaction with staff and indeed residents (which speaks volumes), and always leave knowing that my mother could not be in better hands. Regular external trips, quizzes, and live entertainment are provided, along with a great and varied food menu with several choices and generous treats throughout the day. There are secure balconies, spas, hairdressing, a cinema, and a large garden area. I have no reservations whatsoever in recommending The Manor to anyone currently undergoing the typically difficult and emotional process of ensuring their loved one receives the best care.

Some wonderful work done by all there. Lovely and welcoming staff, allowing me to see my dear friend regularly, with great activities going on throughout the week! I especially enjoy the music, the singing really stimulates her brain, and she still remembers all the words despite her dementia!

Although my father was only at Rosebery Manor for a short time, the care and support he received were outstanding. My father needed 24/7 care, and the staff provided excellent care and were very sensitive to his needs and wishes. The suite he had was beautiful, well-equipped for his needs as well as feeling homely. I wish my father could have had more time to experience the full facilities there as I know he would have enjoyed the atmosphere.

My father was a resident of Rosebery Manor for seven years. Initially, he was on the ground floor, then had to move to the second floor due to dementia, which became gradually more severe. Also, his sight and hearing deteriorated, which created difficulties for him when interacting with the care staff, who always had his health and interest at heart and treated him with patience and respect. His room was opposite the dining room, which was fortunate due to his mobility problems, and he very much enjoyed the meals, which were of top quality. The other great advantage was that, when ill with a virus infection and latterly incontinence, he was able to be treated by the local doctor and the resident nurse at Rosebery.

I found all staff very helpful and caring at all times. Meals were very good and served well. Plenty of activities. I had no hot water for the bathroom sink, which they tried to fix. Shower was on. They even boiled kettles

Rosebery Manor is a large building with a large interesting garden all well maintained. There is a varied selection of rooms and suites. The full-time staff are excellent, polite and attentive, but agency staff are varied. Rosebery Manor provides excellent laundry service and very good housekeeping. The meals are varied and interesting but sometimes fail to compare to commercial ready-meals. Activities are many and varied, plus occasional outings.

Rosebery Manor has been outstanding in their care and attention for my mother. The team on the Oaks floor are very supportive and helpful. The carers are so kind and thoughtful to us, as well as my mother. We know that she is always safe and well looked after.

The carers are lovely amazing people, very kind and compassionate and can see with their dedication and support, make living there a pleasure.

The medical care we receive is excellent, and the kindness, care and attention we get from every member of staff cannot be faulted, nor can the entertainment and activities on offer. Rosebery Manor is a well-designed and well-maintained care home and a very welcoming and comfortable place to live. Most importantly, I no longer live with the fear of being unable to cope with any emergency. Help is a push button away, and I am extremely grateful.

My friend lived at Rosebery Manor for just over three years. From the day I met one particular member of staff, she made all the difficult decisions easier for me, from the choice of accommodation to transfer into the home and everything in between. All of the staff have been superb, professional, diligent and caring right up until the day my friend passed away. I am so pleased I chose Rosebery Manor.

My father, a fit and able man of ninety-two years became a resident on my advice following two falls resulting in hospitalisation. Both my partner and I were very impressed with the standard of care offered at every level. As my father has said, just like a cruise ship - nice food, good cabin, and good public areas. Sadly, my father has since passed, but the family are grateful for all your hard work.

Having seen friends and neighbours at Rosebery Manor over the last few years, we have of late been visiting a dear family member. The client liaison manager could not have done more to arrange his move there as it was his wish to be at Rosebery Manor as his health deteriorated rapidly. She put the family at ease and was most helpful and professional in answering any concerns. She quickly made the transition of moving in as easy and comfortable as possible. Although our relative has now passed away, we appreciate that he was being looked after by qualified and caring staff in beautiful surroundings, and as family, we were treated sympathetically. We would have no hesitation in recommending Rosebery Manor to anyone. Visitors are made welcome and greeted warmly by all the staff and leave knowing that the resident is being looked after with the utmost care.

Two years of a pandemic has made it hard to tell, but overall, we have no issues.

Luckily we were very welcome when visiting my godfather on his 97th birthday. We had a lovely lunch, had a lovely time with my godfather, and the service was excellent. Thank you very much.

Very pleasant welcome. Contact with fellow residents much better as the "shut down" draws to a close. Activities are increasing in variety, and entertainment planned outings have resumed - within national conditions. Garden very interesting, and ideas take up. Meals and catering are thoughtfully planned, with special diets included. Visitors remain in limitation and appropriate testing (Covid).