Submit a Review for De Lucy House
40 Victoria Road, Diss, IP22 4HZ
View full details of De Lucy HouseLatest Reviews for De Lucy House
08 January 2026
Entire home is immaculate. Never smells. Laundry facilities are excellent. Care and attentiveness very good. Sometimes the food could be better (warmer or fully cooked, softer) but this has been notified. All in all excellent all round. Entertainment, friendliness, choice of outings and activities.
10 November 2025
De Lucy provided nanny with the highest standards of care and concern and made her time at the home as comfortable as possible. Nothing was too much to ask from the staff and they all treated her like one of the family. We were also made to feel very welcome to visit whenever we pleased. The peace
and dignity she received was perfect.
10 November 2025
Beautiful surroundings and a clean a lovely care home, my very dear friend was well looked after, all staff friendly and very caring and courteous, very warm environment, we were made to feel welcome and I could see the care was good and nothing was too much trouble for visitors or residents , lots
of entertainment and things for the residents to do, very good care when my friend passed.
30 October 2025
Always treated so well by all staff. Lovely atmosphere.
15 July 2025
The care staff and management are first class. My mum and dad have just moved in and the transition could not have been easier. WIthin a week their registration for new doctors has been handled, and their medications fully managed. I cannot thank the staff enough. Great job!
25 June 2025
My Mother of 97 has spent the final 2 years of her life with De Lucy House. She was a reluctant resident to begin with, but was offer so much care and love it was impossible for her not to settle and be comfortable.
She has now passed away with so much dignity and with such peace.
I will
forever be grateful to the whole team for all that they have done for my Mother and Myself
25 March 2025
My dads autumn years were filled with care, love and friendship. De Lucy's is a family where not only the resident is made to feel welcome but also the extended family. All staff from reception, management, care domestic and laundry could not have been more helpful. We as a family are truly
grateful.
19 March 2025
Both my parents have been at De Lucy for nearly 4 years. Although they have very different needs, both are treated with kindness, compassion and care. The staff are brilliant and take their time to fully understand the requirements of all the residents. Many go beyond what their job requires of
them.
19 March 2025
Always when I visited I was impressed with all aspects of how the home was run. Calmness, professionalism, staff on hand to answer any questions. A nursing or care home is only as good as the staff working in it. The staff I came into contact with were lovely. Even more so at the end of life time.
14 March 2025
Overall this is an excellent care home with very kind and friendly staff who are very helpful and good humoured. The home is very professionally managed with very organised activities and good support from the local NHS. Residents are treated with patience and compassion. Although getting entry as a
visitor can sometimes be slow and the food is apparently not always serviced as hot it is could be. I am overall very pleased with the service provided. I do however wish it was less expensive.
10 March 2025
I cannot recommend De Lucy Care Home enough. From the day my great aunt moved in she was given compassion and care. The manager is lovely and the staff are amazing and kind. The home itself is spotless clean and the amount of activity's on offer is amazing. I visited everyday and was made to feel at
home and like one of the family. When my aunt sadly passed away the manager sat with me and reassured me all would be ok. The respect they showed my aunt after her passing was also way beyond what i expected. I cannot thank them enough for all they done for my aunt and also me.
15 October 2024
Your care of my mother was faultless. Many thanks to every member of your team. Also for the care shown to our family.
10 September 2024
My Godmother felt comfortable and safe at De Lucy House. She was very fond of her carers, and throughout the food was excellent. She was very impressed with the management and thought the home was well run (an accolade indeed from a retired Head Teacher!) I was reassured that my Godmother was happy
and well looked after - staff were caring, and respectful and maintained her dignity to the end. She had a wonderful send-off!
21 August 2024
This is the third home I have tried for my mother and finally, I know it's the last. The staff are all very friendly and professional. The food is varied and of a very good standard, unlike others we have stayed at. The manager and staff are all excellent. She has a very comfortable room and it is
kept clean for her. All in all, I can finally relax.
01 July 2024
Following advice from a hospital Doctor, I was able to come and live in De Lucy House over three and a half years ago now as I was unable to live on my own any longer, following the death of my husband in 2018 which led to my mental health illness. (Anxiety). It has been a joy for me to live here
and I now look on De Lucy as my home, from which I never want to move. I was made to feel part of the De Lucy Family from the moment I was welcomed here and I have the reassurance that this can be my 'forever home', even if I can't afford to pay the fees any longer, thanks to a charity, which owns and runs our homes. I am given as much independence and support now as I need and want because thanks to God for using our amazing staff and carers, 90% of my mental health has been restored and my Physical health is good for my age too. So please don't hesitate to contact De LucyHouse. You'll be given the welcome that I was given and never regret it.
01 July 2024
My mother has been a resident at De Lucy House for nearly 6 months. The management of De Lucy House is exceptional. Every aspect of care has been excellent and the staff couldn't do more for my mother or me. I would highly recommend De Lucy House.
18 June 2024
My mum passed away recently after spending more than 5 years living at De Lucy House. During her time there her needs changed significantly but she was always looked after with the greatest care and respect. Initially, it was the surroundings and activities that appealed but as COVID struck that all
changed but they still managed to keep mum safe and even when she fell over and broke her hip they worked tirelessly with her to get her back up and on her feet, back to chasing them down the corridor!
I would say De Lucy House doesn't feel like a care home, it feels like staying with family in a hotel but it's the staff that really make the place under the Manager's excellent leadership. All the staff got to know mum so well that they knew what was normal for her and how to get a smile from her whilst keeping her safe and well. It's not the cheapest care home in the area but I think it's the best quality and wouldn't hesitate to recommend De Lucy House to anyone who asks. Thank you so much for everything.
18 June 2024
My dad lives in DeLucy House and has done so for over 2years the care love and support he is shown are second to none he is supported in every way to make sure he can still live his life to the fullest our family is always made to feel very welcome and involved.
17 June 2024
My mum has been living at De Lucy House since February 2023 and is so happy to be there.
The staff are so thoughtful and supportive and they all have a very positive attitude. The whole place has a very happy atmosphere.
25 January 2024
My mother moved inti De Lucy House about a month ago, from her own flat in supported housing. I have visited 3/4 times a week and evidenced good practice by all staff members on each visit. Care staff are very kind and professional especially when dealing with very vulnerable residents. Mother has
settled in well, facilitated by the staff group. She is now safe and had opportunities for social contact and activities. The physical environment is very pleasing and well cared for.
Latest Reviews for De Lucy House
08 January 2026
Entire home is immaculate. Never smells. Laundry facilities are excellent. Care and attentiveness very good. Sometimes the food could be better (warmer or fully cooked, softer) but this has been notified. All in all excellent all round. Entertainment, friendliness, choice of outings and activities.
10 November 2025
De Lucy provided nanny with the highest standards of care and concern and made her time at the home as comfortable as possible. Nothing was too much to ask from the staff and they all treated her like one of the family. We were also made to feel very welcome to visit whenever we pleased. The peace
and dignity she received was perfect.
10 November 2025
Beautiful surroundings and a clean a lovely care home, my very dear friend was well looked after, all staff friendly and very caring and courteous, very warm environment, we were made to feel welcome and I could see the care was good and nothing was too much trouble for visitors or residents , lots
of entertainment and things for the residents to do, very good care when my friend passed.
30 October 2025
Always treated so well by all staff. Lovely atmosphere.
15 July 2025
The care staff and management are first class. My mum and dad have just moved in and the transition could not have been easier. WIthin a week their registration for new doctors has been handled, and their medications fully managed. I cannot thank the staff enough. Great job!
25 June 2025
My Mother of 97 has spent the final 2 years of her life with De Lucy House. She was a reluctant resident to begin with, but was offer so much care and love it was impossible for her not to settle and be comfortable.
She has now passed away with so much dignity and with such peace.
I will
forever be grateful to the whole team for all that they have done for my Mother and Myself
25 March 2025
My dads autumn years were filled with care, love and friendship. De Lucy's is a family where not only the resident is made to feel welcome but also the extended family. All staff from reception, management, care domestic and laundry could not have been more helpful. We as a family are truly
grateful.
19 March 2025
Both my parents have been at De Lucy for nearly 4 years. Although they have very different needs, both are treated with kindness, compassion and care. The staff are brilliant and take their time to fully understand the requirements of all the residents. Many go beyond what their job requires of
them.
19 March 2025
Always when I visited I was impressed with all aspects of how the home was run. Calmness, professionalism, staff on hand to answer any questions. A nursing or care home is only as good as the staff working in it. The staff I came into contact with were lovely. Even more so at the end of life time.
14 March 2025
Overall this is an excellent care home with very kind and friendly staff who are very helpful and good humoured. The home is very professionally managed with very organised activities and good support from the local NHS. Residents are treated with patience and compassion. Although getting entry as a
visitor can sometimes be slow and the food is apparently not always serviced as hot it is could be. I am overall very pleased with the service provided. I do however wish it was less expensive.
10 March 2025
I cannot recommend De Lucy Care Home enough. From the day my great aunt moved in she was given compassion and care. The manager is lovely and the staff are amazing and kind. The home itself is spotless clean and the amount of activity's on offer is amazing. I visited everyday and was made to feel at
home and like one of the family. When my aunt sadly passed away the manager sat with me and reassured me all would be ok. The respect they showed my aunt after her passing was also way beyond what i expected. I cannot thank them enough for all they done for my aunt and also me.
15 October 2024
Your care of my mother was faultless. Many thanks to every member of your team. Also for the care shown to our family.
10 September 2024
My Godmother felt comfortable and safe at De Lucy House. She was very fond of her carers, and throughout the food was excellent. She was very impressed with the management and thought the home was well run (an accolade indeed from a retired Head Teacher!) I was reassured that my Godmother was happy
and well looked after - staff were caring, and respectful and maintained her dignity to the end. She had a wonderful send-off!
21 August 2024
This is the third home I have tried for my mother and finally, I know it's the last. The staff are all very friendly and professional. The food is varied and of a very good standard, unlike others we have stayed at. The manager and staff are all excellent. She has a very comfortable room and it is
kept clean for her. All in all, I can finally relax.
01 July 2024
Following advice from a hospital Doctor, I was able to come and live in De Lucy House over three and a half years ago now as I was unable to live on my own any longer, following the death of my husband in 2018 which led to my mental health illness. (Anxiety). It has been a joy for me to live here
and I now look on De Lucy as my home, from which I never want to move. I was made to feel part of the De Lucy Family from the moment I was welcomed here and I have the reassurance that this can be my 'forever home', even if I can't afford to pay the fees any longer, thanks to a charity, which owns and runs our homes. I am given as much independence and support now as I need and want because thanks to God for using our amazing staff and carers, 90% of my mental health has been restored and my Physical health is good for my age too. So please don't hesitate to contact De LucyHouse. You'll be given the welcome that I was given and never regret it.
01 July 2024
My mother has been a resident at De Lucy House for nearly 6 months. The management of De Lucy House is exceptional. Every aspect of care has been excellent and the staff couldn't do more for my mother or me. I would highly recommend De Lucy House.
18 June 2024
My mum passed away recently after spending more than 5 years living at De Lucy House. During her time there her needs changed significantly but she was always looked after with the greatest care and respect. Initially, it was the surroundings and activities that appealed but as COVID struck that all
changed but they still managed to keep mum safe and even when she fell over and broke her hip they worked tirelessly with her to get her back up and on her feet, back to chasing them down the corridor!
I would say De Lucy House doesn't feel like a care home, it feels like staying with family in a hotel but it's the staff that really make the place under the Manager's excellent leadership. All the staff got to know mum so well that they knew what was normal for her and how to get a smile from her whilst keeping her safe and well. It's not the cheapest care home in the area but I think it's the best quality and wouldn't hesitate to recommend De Lucy House to anyone who asks. Thank you so much for everything.
18 June 2024
My dad lives in DeLucy House and has done so for over 2years the care love and support he is shown are second to none he is supported in every way to make sure he can still live his life to the fullest our family is always made to feel very welcome and involved.
17 June 2024
My mum has been living at De Lucy House since February 2023 and is so happy to be there.
The staff are so thoughtful and supportive and they all have a very positive attitude. The whole place has a very happy atmosphere.
25 January 2024
My mother moved inti De Lucy House about a month ago, from her own flat in supported housing. I have visited 3/4 times a week and evidenced good practice by all staff members on each visit. Care staff are very kind and professional especially when dealing with very vulnerable residents. Mother has
settled in well, facilitated by the staff group. She is now safe and had opportunities for social contact and activities. The physical environment is very pleasing and well cared for.