Submit a Review for Charters Court Care Home
2 Charters Village Drive, East Grinstead, RH19 2GW
View Full Details of Charters Court Care HomeLatest Reviews for Charters Court Care Home
06 August 2025
My aunt is really well cared for by a team of kind, dedicated and caring people. We are very lucky to have found Charters Court. My aunt was in hospital earlier this year and when she finally came out she was unable to walk or eat normal food. The carers at charters worked hard to get her back to walking and eating. It's aIways a sad and upsetting time when a loved one has to go into care but it is much easier when they are in a caring supportive environment. The food is a very high standard and the rooms and communal spaces are clean and attractive.
06 August 2025
The staff are exceptionally caring and understand the needs of my aunt as an individual. They work hard to give the best care possible. It's remarkable how they have brought her back from a serious illness to drastically improve her mobility and appetite.
15 July 2025
Pleasantly located on the edge of woodland. Clean, spacious, well designed accommodation. All facilities function well. No smell. Wide corridors. Generally friendly & kind staff. Food is good.
03 July 2025
My father has more interaction with others and generally is more active since moving in; he is eating more and is being well looked after.
24 June 2025
I am writing to everyone for the care given to my husband while he was a resident at Charters Court. The carers in Aspen looked after him so well. His clothes were always clean and folded or hung up. The food always looked delicious, and the maintenance team were happy to drive him to hospital appointments. The enthusiasm of the activities team was so good to see. Such a wide range of things to do and no one was ever left out. The building was clean and calm, and whenever I visited, there was a wonderful welcome by the person on reception.
24 June 2025
Mum feels really happy and at home here. All the staff are lovely and very helpful, and accommodating. I am really pleased at home well she has settled in. The food is great as well. Mum has put on weight and looks a lot healthier now and more like her old self.
23 June 2025
I have been here for four months after being in hospital for four months. I couldn't walk and weighed 8 stone. Today I weigh 10 stone and can walk with a rollator. The care and kindness I receive each day never ceases to amaze me. The staff are observant and knowledgeable. I am happy here, comfortable and safe.
11 June 2025
My father has been in the nursing care suite for 12 weeks and id due to leave soon. From the very start, the staff at reception, the carers, the cleaning and maintenance personnel were all extremely engaging and professional with a greeting every single day. My father has been very well looked after by all the nursing staff, and the activities provided are wonderful. Charters Court is just a lovely place to be, even the visitors know and interact with each other - such a caring/friendly environment. And the food is great too!!
29 April 2025
Due to Mum's dementia worsening, we moved her into Charters Court in November 2024. Thanks to the wonderful carers she settled really well and really quickly. Everyone is so welcoming and helpful, it's a joy to visit. We are all so pleased to find a care home that truly cares, with great entertainment and wonderful surroundings. I tell Mum she is staying in a 5* hotel, and I'm not far from the truth! Thank you Charters Court!
24 April 2025
My father was cared for and pampered from start to the end. He wasnt just treated as a resident. HE was treated as part of a community and extended family. Thankyou for everything you did as a care home.
16 April 2025
My sister recently moved into Charters Court Care Home after a long stay in hospital, and now requires a home with nursing facilities to meet her daily needs. To relinquish your independence and to find a home with loving caring staff in an acceptable environment we thought would be very difficult. Fortunately after some searching, we found Charters Court Care Home. Not only are the staff loving and caring which is the most important but the home itself would be able to compete with any five star luxury hotel. All needs are taken care of from excellent food, hair salon and nail bar, daily activities to clothes washed on a daily basis and returned ironed the same day. Everyone from residents to relatives and friends are made incredibly welcome. I can not think of a better place to meet any individual's needs. Fortunately for us we found this excellent home for which we thank our lucky stars!
11 April 2025
My husband is so well looked after. Fabulous care and staff.
19 March 2025
My wife went to Charter Court for four weeks respite and I cannot praise the home highly enough. I was really pleased with every aspect of her care, the accommodation, how clean everything was and how they attended to all her requirements. She was extremely happy with the quality and quantity of the food - my only issue is that I'm expected to reach that standard now she is home.
07 March 2025
In my experience Charters Court Care Home RH19 2GW is on of the best bhomes in this area. The staff are always very pleasant and helpful. The Activities group are excellent and very devoted to the residents and put a lot of effort into what they do. The home is very well run. The Reception staff are always very helpful and pleasant.
26 February 2025
I am very pleased with the care that my that my husband is receiving at Charters Court Care Home. Praise is due to all the staff who are always cheerful. helpful and caring.
26 February 2025
The care my mother is getting here is second to none. The staff are so loving, caring and always helpful. I'm always welcomed with a smile and my mother is so well cared for. We are very lucky to have such an amazing team of people looking after our loved ones.
25 February 2025
My husband was admitted to Charters Court care home in September 2023, he has Alzheimer's. As a family, it was a very difficult decision to make, but we know he is being cared for so well. The staff are so kind and friendly and we are so grateful to them. I must really mention the amazing Wellbeing team who organise wonderful activities for the residents, organising regular musicians, singers, magicians and even small animals that visit, and also the residents are taken on outings in the mini-bus to garden centres etc, this gives so much pleasure. This year my husband and I celebrated our Diamond wedding anniversary (60 years) and after mentioning this, my husband's room was decorated with balloons etc and we had a lovely cake that we were able to cut together, which meant so much. The food is of a very high standard and cleanliness is excellent. As a family we are so pleased that my husband is at Charters Court, we know that he is safe and sound.
30 January 2025
I was very concerned when mum went into a home. Charters Court Care Home is mum's home now and she is much happier. Everyone is so lovely, she always seems to be doing one activity or another. I was able to join mum in the zumba class, we had such a good time bumping into each other.
16 January 2025
My mother has Alzheimer's and has been living at Charters Court Care Home for almost 6 years now. I cannot express enough my gratitude to the staff and managers at Charters. Their care for my mother is second to none. Mum feels safe and secure. I feel extremely comforted at their level of competence, implementation of standard operating procedures, and regular communication (I live overseas). Additional care is needed for my mother by way of covert medication, assistance with eating/drinking, toileting and now walking. Nothing is too much trouble for any of the staff at Charters Court. I have personally observed the staff on mum's ward to be very kind and caring. I have known the deputy manager (current acting manager) for several years now. She is dedicated, experienced, kind and compassionate. This culture flows through to everyone. Choosing somewhere for mum to live was very stressful. I consider us to be very fortunate and privileged that mum resides at Charters Court. Highly recommend.
03 January 2025
My father has been a resident for more than 5 years and the other reviews I read about Charters Court seem so very different from my own personal experience. While there have been and remain a few truly amazing staff over the years, our experience with management is that they are anything but kind and caring. The care my father has received has fallen short on multiple occasions, but recently it has deteriorated significantly. With the on site managerial role open now for several weeks, it seems that processes are slipping. As a very recent example, my father was left in his room, on his own for Christmas Day, while other residents were treated to an enjoyable lunch, he was left in his bed - he is wheelchair bound and non verbal. Imagine our distress to learn this is how our Father spent his Christmas day! I cannot therefore, in good conscience recommend this home.
Latest Reviews for Charters Court Care Home
06 August 2025
My aunt is really well cared for by a team of kind, dedicated and caring people. We are very lucky to have found Charters Court. My aunt was in hospital earlier this year and when she finally came out she was unable to walk or eat normal food. The carers at charters worked hard to get her back to walking and eating. It's aIways a sad and upsetting time when a loved one has to go into care but it is much easier when they are in a caring supportive environment. The food is a very high standard and the rooms and communal spaces are clean and attractive.
06 August 2025
The staff are exceptionally caring and understand the needs of my aunt as an individual. They work hard to give the best care possible. It's remarkable how they have brought her back from a serious illness to drastically improve her mobility and appetite.
15 July 2025
Pleasantly located on the edge of woodland. Clean, spacious, well designed accommodation. All facilities function well. No smell. Wide corridors. Generally friendly & kind staff. Food is good.
03 July 2025
My father has more interaction with others and generally is more active since moving in; he is eating more and is being well looked after.
24 June 2025
I am writing to everyone for the care given to my husband while he was a resident at Charters Court. The carers in Aspen looked after him so well. His clothes were always clean and folded or hung up. The food always looked delicious, and the maintenance team were happy to drive him to hospital appointments. The enthusiasm of the activities team was so good to see. Such a wide range of things to do and no one was ever left out. The building was clean and calm, and whenever I visited, there was a wonderful welcome by the person on reception.
24 June 2025
Mum feels really happy and at home here. All the staff are lovely and very helpful, and accommodating. I am really pleased at home well she has settled in. The food is great as well. Mum has put on weight and looks a lot healthier now and more like her old self.
23 June 2025
I have been here for four months after being in hospital for four months. I couldn't walk and weighed 8 stone. Today I weigh 10 stone and can walk with a rollator. The care and kindness I receive each day never ceases to amaze me. The staff are observant and knowledgeable. I am happy here, comfortable and safe.
11 June 2025
My father has been in the nursing care suite for 12 weeks and id due to leave soon. From the very start, the staff at reception, the carers, the cleaning and maintenance personnel were all extremely engaging and professional with a greeting every single day. My father has been very well looked after by all the nursing staff, and the activities provided are wonderful. Charters Court is just a lovely place to be, even the visitors know and interact with each other - such a caring/friendly environment. And the food is great too!!
29 April 2025
Due to Mum's dementia worsening, we moved her into Charters Court in November 2024. Thanks to the wonderful carers she settled really well and really quickly. Everyone is so welcoming and helpful, it's a joy to visit. We are all so pleased to find a care home that truly cares, with great entertainment and wonderful surroundings. I tell Mum she is staying in a 5* hotel, and I'm not far from the truth! Thank you Charters Court!
24 April 2025
My father was cared for and pampered from start to the end. He wasnt just treated as a resident. HE was treated as part of a community and extended family. Thankyou for everything you did as a care home.
16 April 2025
My sister recently moved into Charters Court Care Home after a long stay in hospital, and now requires a home with nursing facilities to meet her daily needs. To relinquish your independence and to find a home with loving caring staff in an acceptable environment we thought would be very difficult. Fortunately after some searching, we found Charters Court Care Home. Not only are the staff loving and caring which is the most important but the home itself would be able to compete with any five star luxury hotel. All needs are taken care of from excellent food, hair salon and nail bar, daily activities to clothes washed on a daily basis and returned ironed the same day. Everyone from residents to relatives and friends are made incredibly welcome. I can not think of a better place to meet any individual's needs. Fortunately for us we found this excellent home for which we thank our lucky stars!
11 April 2025
My husband is so well looked after. Fabulous care and staff.
19 March 2025
My wife went to Charter Court for four weeks respite and I cannot praise the home highly enough. I was really pleased with every aspect of her care, the accommodation, how clean everything was and how they attended to all her requirements. She was extremely happy with the quality and quantity of the food - my only issue is that I'm expected to reach that standard now she is home.
07 March 2025
In my experience Charters Court Care Home RH19 2GW is on of the best bhomes in this area. The staff are always very pleasant and helpful. The Activities group are excellent and very devoted to the residents and put a lot of effort into what they do. The home is very well run. The Reception staff are always very helpful and pleasant.
26 February 2025
I am very pleased with the care that my that my husband is receiving at Charters Court Care Home. Praise is due to all the staff who are always cheerful. helpful and caring.
26 February 2025
The care my mother is getting here is second to none. The staff are so loving, caring and always helpful. I'm always welcomed with a smile and my mother is so well cared for. We are very lucky to have such an amazing team of people looking after our loved ones.
25 February 2025
My husband was admitted to Charters Court care home in September 2023, he has Alzheimer's. As a family, it was a very difficult decision to make, but we know he is being cared for so well. The staff are so kind and friendly and we are so grateful to them. I must really mention the amazing Wellbeing team who organise wonderful activities for the residents, organising regular musicians, singers, magicians and even small animals that visit, and also the residents are taken on outings in the mini-bus to garden centres etc, this gives so much pleasure. This year my husband and I celebrated our Diamond wedding anniversary (60 years) and after mentioning this, my husband's room was decorated with balloons etc and we had a lovely cake that we were able to cut together, which meant so much. The food is of a very high standard and cleanliness is excellent. As a family we are so pleased that my husband is at Charters Court, we know that he is safe and sound.
30 January 2025
I was very concerned when mum went into a home. Charters Court Care Home is mum's home now and she is much happier. Everyone is so lovely, she always seems to be doing one activity or another. I was able to join mum in the zumba class, we had such a good time bumping into each other.
16 January 2025
My mother has Alzheimer's and has been living at Charters Court Care Home for almost 6 years now. I cannot express enough my gratitude to the staff and managers at Charters. Their care for my mother is second to none. Mum feels safe and secure. I feel extremely comforted at their level of competence, implementation of standard operating procedures, and regular communication (I live overseas). Additional care is needed for my mother by way of covert medication, assistance with eating/drinking, toileting and now walking. Nothing is too much trouble for any of the staff at Charters Court. I have personally observed the staff on mum's ward to be very kind and caring. I have known the deputy manager (current acting manager) for several years now. She is dedicated, experienced, kind and compassionate. This culture flows through to everyone. Choosing somewhere for mum to live was very stressful. I consider us to be very fortunate and privileged that mum resides at Charters Court. Highly recommend.
03 January 2025
My father has been a resident for more than 5 years and the other reviews I read about Charters Court seem so very different from my own personal experience. While there have been and remain a few truly amazing staff over the years, our experience with management is that they are anything but kind and caring. The care my father has received has fallen short on multiple occasions, but recently it has deteriorated significantly. With the on site managerial role open now for several weeks, it seems that processes are slipping. As a very recent example, my father was left in his room, on his own for Christmas Day, while other residents were treated to an enjoyable lunch, he was left in his bed - he is wheelchair bound and non verbal. Imagine our distress to learn this is how our Father spent his Christmas day! I cannot therefore, in good conscience recommend this home.