Charters Court Care Home

2 Charters Village Drive, East Grinstead RH19 2GW
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9.8 144 Reviews
  • Charters Court Care Home, East Grinstead
Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care.

Set in a welcoming environment, residents at Charters Court benefit from a number of spaces to relax, socialise and dine, as well as engage in the varied activities programme which includes everything from exercise classes to baking and gardening.

Taking a person-centred approach, all care services are completely personalised to individual residents and their unique requirements and preferences, ensuring they not only feel safe and cared for but also respected and valued for who they are.

Community is a big focus at Charters Court too. As well as encouraging residents to spend time with friends and family and other residents, the team also arrange plenty of opportunities to get involved with the East Grinstead community, ensuring they never feel excluded from living the life they want to live.

To find out more about life at Charters Court, please get in touch with the team.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Facilities

  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1685
  • Self-Funded Residential Dementia Care: from £1685
  • Self-Funded Nursing Care: from £1971
  • RESPITE Self-Funded Residential Care: from £1685
  • RESPITE Self-Funded Residential Dementia Care: from £1685
  • RESPITE Self-Funded Nursing Care: from £1971

These prices are only a guideline, please contact Charters Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Julie Harper (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Private, NHS and Local Authority
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Visiting

  • Open visiting

Parking

  • Parking available

Charters Court Care Home Reviews (144)

9.8

Charters Court Care Home has a Review Score of 9.8 (9.820) out of 10, based on 48 reviews in the last 2 years.
Over all time Charters Court Care Home has 144 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Charters Court Care Home
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Total of 144, showing 1-20
Review from Alison F (Niece of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is really well cared for by a team of kind, dedicated and caring people. We are very lucky to have found Charters Court.
My aunt was in hospital earlier this year and when she finally came out she was unable to walk or eat normal food. The carers at charters worked hard to get her back to
walking and eating. It's aIways a sad and upsetting time when a loved one has to go into care but it is much easier when they are in a caring supportive environment.
The food is a very high standard and the rooms and communal spaces are clean and attractive.
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Review from Angela W (Niece of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are exceptionally caring and understand the needs of my aunt as an individual. They work hard to give the best care possible.
It's remarkable how they have brought her back from a serious illness to drastically improve her mobility and appetite.
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Review from J H (Husband of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasantly located on the edge of woodland. Clean, spacious, well designed accommodation. All facilities function well. No smell. Wide corridors.
Generally friendly & kind staff.
Food is good.
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Review from S H (Daughter of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has more interaction with others and generally is more active since moving in; he is eating more and is being well looked after.
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Review from B R (Wife of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am writing to everyone for the care given to my husband while he was a resident at Charters Court. The carers in Aspen looked after him so well. His clothes were always clean and folded or hung up. The food always looked delicious, and the maintenance team were happy to drive him to hospital appointments.
The enthusiasm of the activities team was so good to see. Such a wide range of things to do and no one was ever left out. The building was clean and calm, and whenever I visited, there was a wonderful welcome by the person on reception.
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Review from Louise P (Daughter of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum feels really happy and at home here. All the staff are lovely and very helpful, and accommodating. I am really pleased at home well she has settled in.
The food is great as well. Mum has put on weight and looks a lot healthier now and more like her old self.
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Review from Ann M (Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here for four months after being in hospital for four months. I couldn't walk and weighed 8 stone. Today I weigh 10 stone and can walk with a rollator. The care and kindness I receive each day never ceases to amaze me. The staff are observant and knowledgeable. I am happy here, comfortable
and safe.
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Review from Anita H (Daughter of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in the nursing care suite for 12 weeks and id due to leave soon. From the very start, the staff at reception, the carers, the cleaning and maintenance personnel were all extremely engaging and professional with a greeting every single day. My father has been very well looked after
by all the nursing staff, and the activities provided are wonderful. Charters Court is just a lovely place to be, even the visitors know and interact with each other - such a caring/friendly environment.
And the food is great too!!
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Review from Amanda B (Daughter of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to Mum's dementia worsening, we moved her into Charters Court in November 2024.
Thanks to the wonderful carers she settled really well and really quickly.
Everyone is so welcoming and helpful, it's a joy to visit.


We are all so pleased to find a care home that truly cares, with great entertainment

and wonderful surroundings. I tell Mum she is staying in a 5* hotel, and I'm not far from the truth!


Thank you Charters Court!

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Review from Paul H (Son of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was cared for and pampered from start to the end.
He wasnt just treated as a resident. HE was treated as part of a community and extended family.
Thankyou for everything you did as a care home.
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Review from John M (Brother of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister recently moved into Charters Court Care Home after a long stay in hospital, and now requires a home with nursing facilities to meet her daily needs. To relinquish your independence and to find a home with loving caring staff in an acceptable environment we thought would be very difficult.
Fortunately after some searching, we found Charters Court Care Home. Not only are the staff loving and caring which is the most important but the home itself would be able to compete with any five star luxury hotel. All needs are taken care of from excellent food, hair salon and nail bar, daily activities to clothes washed on a daily basis and returned ironed the same day. Everyone from residents to relatives and friends are made incredibly welcome. I can not think of a better place to meet any individual's needs. Fortunately for us we found this excellent home for which we thank our lucky stars!
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Review from Edwina H (Wife of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is so well looked after. Fabulous care and staff.
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Review from P E (Husband of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife went to Charter Court for four weeks respite and I cannot praise the home highly enough. I was really pleased with every aspect of her care, the accommodation, how clean everything was and how they attended to all her requirements. She was extremely happy with the quality and quantity of the
food - my only issue is that I'm expected to reach that standard now she is home.
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Review from Ann M (Sister of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In my experience Charters Court Care Home RH19 2GW is on of the best bhomes in this area. The staff are always very pleasant and helpful. The Activities group are excellent and very devoted to the residents and put a lot of effort into what they do. The home is very well run. The Reception staff are
always very helpful and pleasant.
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Review from M C (Wife of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care that my that my husband is receiving at Charters Court Care Home. Praise is due to all the staff who are always cheerful. helpful and caring.
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Review from D B (Daughter of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother is getting here is second to none. The staff are so loving, caring and always helpful. I'm always welcomed with a smile and my mother is so well cared for. We are very lucky to have such an amazing team of people looking after our loved ones.
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Review from R S (Wife of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was admitted to Charters Court care home in September 2023, he has Alzheimer's. As a family, it was a very difficult decision to make, but we know he is being cared for so well. The staff are so kind and friendly and we are so grateful to them. I must really mention the amazing Wellbeing
team who organise wonderful activities for the residents, organising regular musicians, singers, magicians and even small animals that visit, and also the residents are taken on outings in the mini-bus to garden centres etc, this gives so much pleasure. This year my husband and I celebrated our Diamond wedding anniversary (60 years) and after mentioning this, my husband's room was decorated with balloons etc and we had a lovely cake that we were able to cut together, which meant so much. The food is of a very high standard and cleanliness is excellent. As a family we are so pleased that my husband is at Charters Court, we know that he is safe and sound.
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Review from Sally M (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very concerned when mum went into a home. Charters Court Care Home is mum's home now and she is much happier. Everyone is so lovely, she always seems to be doing one activity or another. I was able to join mum in the zumba class, we had such a good time bumping into each other.
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Review from Donna G (Daughter of Resident) published on 16 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has Alzheimer's and has been living at Charters Court Care Home for almost 6 years now. I cannot express enough my gratitude to the staff and managers at Charters. Their care for my mother is second to none. Mum feels safe and secure. I feel extremely comforted at their level of competence,
implementation of standard operating procedures, and regular communication (I live overseas).
Additional care is needed for my mother by way of covert medication, assistance with eating/drinking, toileting and now walking. Nothing is too much trouble for any of the staff at Charters Court. I have personally observed the staff on mum's ward to be very kind and caring. I have known the deputy manager (current acting manager) for several years now. She is dedicated, experienced, kind and compassionate. This culture flows through to everyone.
Choosing somewhere for mum to live was very stressful. I consider us to be very fortunate and privileged that mum resides at Charters Court. Highly recommend.
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Review from A V (Daughter of Resident) published on 3 January 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
My father has been a resident for more than 5 years and the other reviews I read about Charters Court seem so very different from my own personal experience. While there have been and remain a few truly amazing staff over the years, our experience with management is that they are anything but kind and
caring. The care my father has received has fallen short on multiple occasions, but recently it has deteriorated significantly. With the on site managerial role open now for several weeks, it seems that processes are slipping. As a very recent example, my father was left in his room, on his own for Christmas Day, while other residents were treated to an enjoyable lunch, he was left in his bed - he is wheelchair bound and non verbal. Imagine our distress to learn this is how our Father spent his Christmas day! I cannot therefore, in good conscience recommend this home.
Reply from Clare Sheehan, Hospital Liaison Team at Charters Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you have not experienced the kind care we would expect. Having reviewed your concern we found no incident which occurred on the day indicated. Our colleagues had assessed your father to be very tired and sleepy and as such, in his interest, the decision was taken to allow him to rest in bed, and even when your mother visits, your father remains tired due to his deteriorating health condition. On days your mother does not visit, and your father is sleepy, the decision is made for him to rest in bed and your mother is aware of this. Our clinical lead spoke with your mother last week and she agreed to visit in the afternoons to allow your father to attend wellbeing activities. An example of which one day this week there was no group activities as some residents had gone shopping, your father was alert and we brought him to have dinner with other residents. We are not aware of standards slipping at the home nor has your mother raised any concerns. Whilst we actively recruit for a new home manager, the previous manager continues to support, and the deputy manager and clinical lead remain in the home. Should you wish to discuss your concerns, please do not hesitate to contact us, we will be happy to help.

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Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Charters Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.820 for Charters Court Care Home is calculated as follows: ( (469 Excellents x 5) + (81 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 557 Ratings = 4.82
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Charters Court Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Julie

Julie Harper

Job Title: Home Manager Joined: 2025

What does ‘kindness’ mean to you?


“Kind care is always Listening to the residents and their families and learning what is important to them.”


As a Manager, Julie has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Julie closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what her favourite about being a Home Manager, Julie remarked:


"My favourite thing about being a Home Manager is Knowing my residents are safe, cared for and supported by my staff team. That the home is respected and somewhere people want to come and live.”


Outside of work, Julie enjoys spending quality time with her family.


If you would like to find out more about Charters Court, Julie would be delighted to have an informal discussion with you to answer any questions and provide further information.

Frequently Asked Questions about Charters Court Care Home

What types of Care is Charters Court Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Charters Court Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Charters Court Care Home?

Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Charters Court Care Home to the centre of East Grinstead?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charters Court Care Home to verify any information. View our terms and conditions. Charters Court Care Home has an Enhanced Service - more info.