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Charters Court Care Home

2 Charters Village Drive, East Grinstead, Surrey RH19 2GW
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Excellent facility. Very clean and organised. Great staff.Richard J(Son of Resident/Service User)
Charters Court Care Home, East Grinstead
Charters Court Care Home, East Grinstead
Charters Court Care Home, East Grinstead

Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care.

Set in a welcoming environment, residents at Charters Court benefit from a number of spaces to relax, socialise and dine, as well as engage in the varied activities programme which includes everything from exercise classes to baking and gardening.

Taking a person-centred approach, all care services...  

Care Provided by Charters Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Facilities

  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,795From £1,795
Residential Dementia CareFrom £1,795From £1,795
Nursing CareFrom £2,082From £2,082

Contact Charters Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Julie Harper(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Open visiting

Parking

  • Parking available

Charters Court Care Home Reviews (155)

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9.8

Charters Court Care Home has a Review Score of 9.8 (9.846) out of 10, based on 39 reviews in the last 2 years. Over all time Charters Court Care Home has 155 reviews.

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Showing 155 reviews matching selected criteria
Review from J W (Daughter of Resident) published on 30 July 2026 Submitted via Postal Card
Overall Experience
A care home which cares! Quiet, pleasant, lovely staff. Friendly, small groups. No pressure to do anything.

Also the food's great.

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Review from Debra Y (Daughter of Resident) published on 13 July 2026 Submitted via Postal Card
Overall Experience

Wonderful; the staff in all capacities work with the relatives to support the residents in my 8yrs experience. I could not ask for any more

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Review from Simon H (Son of Resident) published on 8 June 2026 Submitted via Postal Card
Overall Experience

Just really impressed with every member of staff at Charters Court Care Home. From arrival you are greeted by a lovely lady Clare, Kim the admin officer is always a pleasure to talk to as well! Every single staff member in Willow are amazing & all deserve a pay rise!

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Review from J B (Sister of Resident) published on 3 June 2026 Submitted via Postal Card
Overall Experience

Very happy with everything at Charters Court. My sister is very well looked after.

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Review from A Y (Daughter of Resident) published on 13 May 2026 Submitted via Postal Card
Overall Experience

My father is well looked after at Charters Court and has settled well. The care team have supported us on a journey as a family in adjusting to my father being there. They have been unfailingly kind to him and advocate for his wellbeing at the home and with medical professionalism. This is very much appreciated when we cannot be there to speak for him. It is these simple things that make Charters Court a place where we can trust a cherished family member is safe and cared for.

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Review from N H (Son of Resident) published on 17 March 2026 Submitted via Website
Overall Experience
Charters Court Care Home is a wonderful place and my mother has been very happy living here for the last year and a half.
The building and grounds are always kept in an excellent condition and staff are so lovely and friendly.they make you feel so welcome and nothing is too much trouble for them.
The food is outstanding and freshly made every day.
It's an absolute pleasure to visit especially in the summer when you can sit outside in the beautiful surroundings.
Everyday there are multiple activities to participate in if you want and every effort is made to include everyone.

I couldn't think of a better home that my mother could be in.

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Review from Mark S (Son of Resident) published on 30 January 2026 Submitted via Website
Overall Experience

My mother has been a dementia resident for over three years. Staff are very friendly and kind to our family. They are very understanding of my mother's dementia and are very patient trying to help her everyday. Dementia is very difficult to cope with, causing mood swings and great confusion as the short term memory is poor so you keep having to explain things. The home has good management and great staff. For the more able residents the well being staff are wonderful at arranging events and activities for them.

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Review from Melanie S (Daughter of Resident) published on 23 January 2026 Submitted via Website
Overall Experience

My mum has been a resident for nearly a year now. We had a few ups and downs at first but mum (Rita) has settled in well and seems very happy and settled. She has been taking part in activities and is even a member of the choir (something I never thought I would see). The activities are very well planned out with something for everyone. Mum attended a sign language class last week and I had a chance to sit in on it, it is such a good idea and something staff and residents can all learn together.

The staff are always happy and friendly and we always get a cuppa when we visit. We are always kept up to date with mum's care and they are always avaliable if we need to discuss anything. Mum seems to have a good rapour with the staff and we are very thankful to all the staff for looking after mum so well.

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Review from R M (Son of Resident) published on 7 January 2026 Submitted via Postal Card
Overall Experience

I would like to say how wonderful the care is that my father is receiving. Each and every nurse and carer could not be doing more to make Dad feel at home. They treat him with dignity and respect and are so kind and caring in everything that they do. All the nurses have communicated wonderfully wtih us as a family, for which I have been so very grateful.

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Review from Kerry H (Daughter of Resident) published on 8 December 2025 Submitted via Postal Card
Overall Experience

My mother has been at Charters Court for a year, and the overall experience has been excellent throughout. The staff are genuinely amazing, kind and attentive, always willing to go the extra mile. The rooms are lovely, and the home is consistently kept clean and welcoming. The food is always of a high standard and Mum always enjoys her meals - especially her lunchtime glass of wine. I am truly grateful for the exceptional care she receives here, and I wouldn't hesitate to recommend the home to anyone looking for a warm, supportive and well-run environment for their loved ones.

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Review from K P (Daughter of Resident) published on 4 November 2025 Submitted via Postal Card
Overall Experience

My mother has been a resident for a year now and our experience has been very positive in every way. The ambience of the house is happy, relaxed but professional and caring. The staff from the kitchen to all the carers and management are so friendly and caring. The food and menus are excellent. There are numerous activities available for my mother to join in from those in house to outings to the local church, shops or the coast in the summer. We are so pleased with her stay here.

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Review from Anne V (Friend of Resident) published on 28 October 2025 Submitted via Postal Card
Overall Experience

I can honestly say the care given at Charters Court Care Home surpasses all care homes I have visited around this area. The premises are really beautiful, the staff are kind and efficient without exception, and I am 100% confident that you are looking after my friend to the highest standard. Your activities are wonderful too, and she has newly discovered artistic skills she never knew she had - amazing!

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Review from Imelda F (Friend of Resident) published on 21 October 2025 Submitted via Postal Card
Overall Experience

Charters Court Care Home is a lovely care home. The building and outside areas are beautifully maintained. The ladies on the reception desk are warm, welcoming and very helpful. The care staff are really kind and caring and very professional. The rooms are spotlessly clean and the residents are happy and content. The food is varied and very good. An all round excellent home!

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Review from Alison F (Niece of Resident) published on 6 August 2025 Submitted via Website
Overall Experience
My aunt is really well cared for by a team of kind, dedicated and caring people. We are very lucky to have found Charters Court.
My aunt was in hospital earlier this year and when she finally came out she was unable to walk or eat normal food. The carers at charters worked hard to get her back to walking and eating. It's aIways a sad and upsetting time when a loved one has to go into care but it is much easier when they are in a caring supportive environment.

The food is a very high standard and the rooms and communal spaces are clean and attractive.

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Review from Angela W (Niece of Resident) published on 6 August 2025 Submitted via Website
Overall Experience
The staff are exceptionally caring and understand the needs of my aunt as an individual. They work hard to give the best care possible.

It's remarkable how they have brought her back from a serious illness to drastically improve her mobility and appetite.

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Review from J H (Husband of Resident) published on 15 July 2025 Submitted via Postal Card
Overall Experience
Pleasantly located on the edge of woodland. Clean, spacious, well designed accommodation. All facilities function well. No smell. Wide corridors.
Generally friendly & kind staff.

Food is good.

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Review from S H (Daughter of Resident) published on 3 July 2025 Submitted via Postal Card
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My father has more interaction with others and generally is more active since moving in; he is eating more and is being well looked after.

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Review from B R (Wife of Resident) published on 24 June 2025 Submitted via Postal Card
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I am writing to everyone for the care given to my husband while he was a resident at Charters Court. The carers in Aspen looked after him so well. His clothes were always clean and folded or hung up. The food always looked delicious, and the maintenance team were happy to drive him to hospital appointments. The enthusiasm of the activities team was so good to see. Such a wide range of things to do and no one was ever left out. The building was clean and calm, and whenever I visited, there was a wonderful welcome by the person on reception.

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Review from Louise P (Daughter of Resident) published on 24 June 2025 Submitted via Postal Card
Overall Experience
Mum feels really happy and at home here. All the staff are lovely and very helpful, and accommodating. I am really pleased at home well she has settled in.

The food is great as well. Mum has put on weight and looks a lot healthier now and more like her old self.

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Review from Ann M (Resident / Service User) published on 23 June 2025 Submitted via Postal Card
Overall Experience

I have been here for four months after being in hospital for four months. I couldn't walk and weighed 8 stone. Today I weigh 10 stone and can walk with a rollator. The care and kindness I receive each day never ceases to amaze me. The staff are observant and knowledgeable. I am happy here, comfortable and safe.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 June 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (37) & Events (0)

News
  • 01 Apr 2026

    Residents at Charters Court Care Home in East Grinstead enjoyed a fun and creative morning recently as they came together to make colourful Easter chick pom-poms. The activity brought plenty...

  • 30 Mar 2026

    Residents at Charters Court Care Home in East Grinstead recently spent a relaxing and creative morning arranging beautiful flowers, bringing colour and joy to the home. The popular activity saw...

  • 26 Mar 2026

    Residents at Charters Court Care Home in East Grinstead, West Sussex, have been making the most of the recent spell of glorious weather by spending time outdoors and enjoying the...

Upcoming Events

There are no upcoming events for Charters Court Care Home.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Charters Court Care Home.

Meet the Team (1)

Shirley Emilio
Shirley EmilioJob Title:Home ManagerJoined: 2025

What does ‘kindness’ mean to you?

“Kind care is always listening to the residents and their families and learning what is important to them.”

As a Manager, Shirley has gained a wealth of experience in providing care and support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.

Shirley closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

When asked what her favourite about being a Home Manager, Shirley remarked:

"My favourite thing about being a Home Manager is knowing my residents are safe, cared for and supported by my staff team. That the home is respected and somewhere people want to come and live.”

If you would like to find out more about Charters Court, Shirley would be delighted to have an informal discussion with you to answer any questions and provide further information.

Frequently Asked Questions about Charters Court Care Home

What types of Care is Charters Court Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Charters Court Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Charters Court Care Home?

Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Charters Court Care Home to the centre of East Grinstead?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charters Court Care Home to verify any information. View our terms and conditions. Charters Court Care Home has an Enhanced Service -more info.