Charters Court

Charters Towers, Felcourt Road, East Grinstead RH19 2JG

Charters Court, East Grinstead, Surrey
Charters Court, East Grinstead, Surrey

Charters Court is a delightful care home which is light and spacious with attractive views over garden and woodland. The atmosphere is both calm and caring.

The home offers residential, nursing and dementia care in separate suites. Residents therefore enjoy smaller group living cared for and supported by the home's professional and friendly staff team.

Group: HC-One

Person in charge: Prakash Bundun (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Private, NHS and Local Authority. Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Day Care • Respite Care • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Open visiting

Parking:

Parking available

Latest Care Quality Commission* Report on Charters Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 31 Oct 2017

Residential bed in a 15 bed residential suite and nursing bed in nursing suite. Single rooms all with en-suite shower facility.

Reviews

9.3 Charters Court has a Review Score of 9.3 (9.324)

The Review Score of 9.3 (maximum of 10) for Charters Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Charters Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.657 for Charters Court is calculated as follows: ( (84 Excellents x 5) + (14 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 108 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.667 Points relating to the number of positive Reviews for Charters Court is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Charters Court?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Charters Court

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Resident / Service User
    1

Both of my elderly parents have been residents at Charters Court for just over one year. My father, unfortunately, passed away in June, but my mother continues to be cared for in the nursing unit upstairs.

I cannot praise Charter Court enough, as despite this being a truly awful experience for my sister and myself the staff have been absolutely amazing. We have got to know many of them quite well and witnessed constantly the dedication and care that they put into looking after the residents.

The facilities are fantastic and not what I was expecting when looking for a safe environment for my parents to live with the home itself set in a very lovely countryside location.

I would strongly recommend anyone having to look under similar circumstances to take a look at Charters Court. It has always been very easy to visit at any time of the day and I have always felt very welcome with staff often taking time to talk to me about things happening with my parents.

Top care home, top staff.

How likely would you be to recommend Charters Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother and father recently moved into Charters Court Care Home. I am absolutely delighted with the care that they are now receiving. Charters Court is meeting my high expectations and in several areas, it is surpassing my expectations. I highly recommend Charters Court without reservation.

How likely would you be to recommend Charters Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The home is fairly new. Staff are happy, the atmosphere is lovely. Beautifully clean, been given help whenever needed. Laundry dealt with promptly.

How likely would you be to recommend Charters Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything is perfect. Food is excellent. Care is excellent. Surroundings are beautiful. The rooms are very clean and well looked after. The care staff are lovely and friendly and approachable. My husband is very happy living here.

How likely would you be to recommend Charters Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Charters Court is a brilliant home. The staff is very good and the activities are very good. Overall it is a brilliant care home.
The care staff is always there to help you, and the food is second to none.

How likely would you be to recommend Charters Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I never expected to find a place with such energy, dedication, care and kindness.
The focus, attention and support is second to none.
The day I discovered this place I went home and wept with relief.
My father's totally relaxed, at peace and confident in the care he is getting.
I leave him after each visit feeling so relieved, with great peace of mind that all his needs are being met.
As his daughter, I feel anything I request is attended to immediately.
It feels as if nothing is too much, the thoughfulness and kindness goes beyond anything I had expected.
I feel very welcomed and supported, as well as informed of every aspect of his care.
The staff are one step ahead of his needs and can anticipate what might be required before it becomes apparent.
I have experienced warmth and kindness from every member of staff - from the cleaners, administration staff, laundry staff to carers.
I feel very blessed to have found this place.

How likely would you be to recommend Charters Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot fault my mother's care both physically and mentally.
The staff are very caring and are on hand at all times if she needs anything.
They treat her with respect and dignity.
The overall standard of cleanliness is excellent and I especially want to praise the laundry girls who make such a good job of looking after mum's clothes.
Thank you on behalf of my brother and family.

How likely would you be to recommend Charters Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My Mum needed convalescence care to help her recover from a serious illness and 3 stays in hospital. The staff at Charters Court have been amazing. It is a very pleasant environment, bright and airy with modern facilities. The staff genuinely care about their residents and seem to enjoy working with elderly people. There is a strong culture of caring and willingness to help. You notice immediately that everyone smiles, from the cleaners to the excellent carers. Their kindness helped my Mum recover and now she is fit and able to return to independent living again as we had all hoped. I am extremely grateful to Charters for their understanding and appreciation of what it takes to get someone back on their feet again.

How likely would you be to recommend Charters Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall I happy with the service provided. I do feel the attitude of some staff members needs to be improved as well as their skills and the way they deal with residents. I do not feel care plans are read when new staff are on duty and they do not seem to know what residents needs are, what they like or do not like, general information that is very important to the residents care.

How likely would you be to recommend Charters Court? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Poor

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Alistair Betts, Regional Manager at Charters Court responded to this review on 14 Mar 2016:

Thank you for your feedback which we welcome. We are always keen to know of the experiences that people have of our services and we will look at the points you have raised.

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Charters Court