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Charters Court Care Home

2 Charters Village Drive, East Grinstead, Surrey RH19 2GW
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Excellent facility. Very clean and organised. Great staff.Richard J(Son of Resident/Service User)
Charters Court Care Home, East Grinstead
Charters Court Care Home, East Grinstead
Charters Court Care Home, East Grinstead

Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care.

Set in a welcoming environment, residents at Charters Court benefit from a number of spaces to relax, socialise and dine, as well as engage in the varied activities programme which includes everything from exercise classes to baking and gardening.

Taking a person-centred approach, all care services...  

Care Provided by Charters Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Facilities

  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,795From £1,795
Residential Dementia CareFrom £1,795From £1,795
Nursing CareFrom £2,082From £2,082

Contact Charters Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Julie Harper(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Open visiting

Parking

  • Parking available

Charters Court Care Home Reviews (155)

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9.8

Charters Court Care Home has a Review Score of 9.8 (9.846) out of 10, based on 39 reviews in the last 2 years. Over all time Charters Court Care Home has 155 reviews.

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Review from Trisha R (Daughter-in-law of Resident) published on 19 September 2018 Submitted via Postal Card
Overall Experience

A very comfortable and spacious care home with lovely friendly staff and facilities. The staff are always very welcoming when we visit. Thank you all.

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Review from Jaki H (Daughter of Resident) published on 19 September 2018 Submitted via Postal Card
Overall Experience

My father seems content and happy in Charters Court. The staff are warm, kind and very supportive here. They have phenomenal patience and their interest in each person goes beyond my previous experience. I appreciate their thoughtfulness and the way I'm contacted and informed every step of the way. I feel like we are jointly making decisions in his best interests. I know I can leave my father here with peace of mind that he is extremely well taken care of.

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Review from Louise J (Granddaughter of Resident) published on 17 September 2018 Submitted via Website
Overall Experience
Granny has been here for just over 6 months now. When she first went in she was quite poorly. Over the time, because of good care, she has become
Much better and more like my granny again.

A wonderful home with good staff.

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Review from J H (Daughter of Resident) published on 12 September 2018 Submitted via Website
Overall Experience

My mother is very happy here. I had my reservations about management of the home, however, this seems to be improving with the appointment of a new, local manager. The care staff do a fantastic job on a daily basis. The home is spotless and never smells. Food is good, although some changes recently aren’t popular with Mother!

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Review from Daryl (Daughter of Resident) published on 7 August 2018 Submitted via Website
Overall Experience

My dad entered Charters Court in June 2016 in the Dementia suite and my mother entered the nursing suite in October 2016. My father's dementia progressed very quickly and the staff care for him extremely well and with lots of care and compassion until he passed away in June 2017. My mother entered on palliative care from hospital. The nursing team looked after her so well she was soon off palliative care and she has been able to enjoy a further year that we never thought she would see. To me this home is a diamond in the heart of Sussex and should be cherished.

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Review from Mary O (Friend of Resident) published on 21 June 2018 Submitted via Postal Card
Overall Experience
As a carer, I am very pleased to have found Charters Court who provide respite care.
I have used this facility three times now and am very happy with the excellent care that is afforded to the residents.

The staff are all first class.

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Review from Audrey E (Resident / Service User) published on 21 June 2018 Submitted via Postal Card
Overall Experience

The question of food is hard to answer as one day it would be good, and the next terrible! And toying with all the extra charges.

One suggestion is a 'true' Chinese meal!

Reply from Clare Sheehan, Careline Advisor at Charters Court Care Home

Thank you for the positive review you have made with regards to your overall experience at Charters Court. We take feedback seriously to consistently maintain the quality of our services and continually improve to meet residents’ satisfaction and offer value for money.

With regards to our...  

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Review from Lindsay G (Daughter of Resident) published on 11 June 2018 Submitted via Postal Card
Overall Experience
My mother has only been here for a couple of months now, but in that time the staff have been very attentive and have had the doctor treat her for various things to keep her comfortable.

All the staff are very patient and treat everyone really well - you know they will all be safe in their care, when you are not around.

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Review from Anne (Daughter of Resident) published on 15 May 2018 Submitted via Postal Card
Overall Experience

I am extremely pleased with the way my mother is cared for. The permanent staff are wonderful and know what my mother likes and dislikes, however, we have had a spate of agency staff who, although very caring do not have the continuity of the permanent staff. It would be very helpful if the staff remained in the home.

Reply from Clare Sheehan, Careline Advisor at Charters Court Care Home

Thank you very much for your review of Charters Court, feedback is always welcomed and appreciated.

With regard to the team at Charters Court, we have had a couple of people depart purely due to relocation, resulting in some use of agency care to support Residents. We are in the process of...  

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Review from Geoff E (Son of Resident) published on 12 September 2017 Submitted via Website
Overall Experience

Both of my elderly parents have been residents at Charters Court for just over one year. My father, unfortunately, passed away in June, but my mother continues to be cared for in the nursing unit upstairs.

I cannot praise Charter Court enough, as despite this being a truly awful experience for my sister and myself the staff have been absolutely amazing. We have got to know many of them quite well and witnessed constantly the dedication and care that they put into looking after the residents.

The facilities are fantastic and not what I was expecting when looking for a safe environment for my parents to live with the home itself set in a very lovely countryside location.

I would strongly recommend anyone having to look under similar circumstances to take a look at Charters Court. It has always been very easy to visit at any time of the day and I have always felt very welcome with staff often taking time to talk to me about things happening with my parents.

Top care home, top staff.

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Review from Martyn (Son of Resident) published on 17 August 2017 Submitted via Website
Overall Experience

My mother and father recently moved into Charters Court Care Home. I am absolutely delighted with the care that they are now receiving. Charters Court is meeting my high expectations and in several areas, it is surpassing my expectations. I highly recommend Charters Court without reservation.

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Review from Sally M (Wife of Resident) published on 26 June 2017 Submitted via Website
Overall Experience

Everything is perfect. Food is excellent. Care is excellent. Surroundings are beautiful. The rooms are very clean and well looked after. The care staff are lovely and friendly and approachable. My husband is very happy living here.

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Review from Leonard B (Resident / Service User) published on 26 June 2017 Submitted via Website
Overall Experience
Charters Court is a brilliant home. The staff is very good and the activities are very good. Overall it is a brilliant care home.

The care staff is always there to help you, and the food is second to none.

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Review from Amanda B (Daughter of Resident) published on 24 March 2017 Submitted via Website
Overall Experience

My Mum needed convalescence care to help her recover from a serious illness and 3 stays in hospital. The staff at Charters Court have been amazing. It is a very pleasant environment, bright and airy with modern facilities. The staff genuinely care about their residents and seem to enjoy working with elderly people. There is a strong culture of caring and willingness to help. You notice immediately that everyone smiles, from the cleaners to the excellent carers. Their kindness helped my Mum recover and now she is fit and able to return to independent living again as we had all hoped. I am extremely grateful to Charters for their understanding and appreciation of what it takes to get someone back on their feet again.

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Review from Sharon K (Daughter of Resident) published on 17 March 2016 Submitted via Postal Card
Overall Experience

Overall I happy with the service provided. I do feel the attitude of some staff members needs to be improved as well as their skills and the way they deal with residents. I do not feel care plans are read when new staff are on duty and they do not seem to know what residents needs are, what they like or do not like, general information that is very important to the residents care.

Reply from Alistair Betts, Regional Manager at Charters Court Care Home

Thank you for your feedback which we welcome. We are always keen to know of the experiences that people have of our services and we will look at the points you have raised.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 June 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (37) & Events (0)

News
  • 01 Apr 2026

    Residents at Charters Court Care Home in East Grinstead enjoyed a fun and creative morning recently as they came together to make colourful Easter chick pom-poms. The activity brought plenty...

  • 30 Mar 2026

    Residents at Charters Court Care Home in East Grinstead recently spent a relaxing and creative morning arranging beautiful flowers, bringing colour and joy to the home. The popular activity saw...

  • 26 Mar 2026

    Residents at Charters Court Care Home in East Grinstead, West Sussex, have been making the most of the recent spell of glorious weather by spending time outdoors and enjoying the...

Upcoming Events

There are no upcoming events for Charters Court Care Home.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Charters Court Care Home.

Meet the Team (1)

Shirley Emilio
Shirley EmilioJob Title:Home ManagerJoined: 2025

What does ‘kindness’ mean to you?

“Kind care is always listening to the residents and their families and learning what is important to them.”

As a Manager, Shirley has gained a wealth of experience in providing care and support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.

Shirley closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

When asked what her favourite about being a Home Manager, Shirley remarked:

"My favourite thing about being a Home Manager is knowing my residents are safe, cared for and supported by my staff team. That the home is respected and somewhere people want to come and live.”

If you would like to find out more about Charters Court, Shirley would be delighted to have an informal discussion with you to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charters Court Care Home to verify any information. View our terms and conditions. Charters Court Care Home has an Enhanced Service -more info.