Charters Court Care Home

2 Charters Village Drive, East Grinstead RH19 2GW
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9.8 144 Reviews
  • Charters Court Care Home, East Grinstead
Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care.

Set in a welcoming environment, residents at Charters Court benefit from a number of spaces to relax, socialise and dine, as well as engage in the varied activities programme which includes everything from exercise classes to baking and gardening.

Taking a person-centred approach, all care services are completely personalised to individual residents and their unique requirements and preferences, ensuring they not only feel safe and cared for but also respected and valued for who they are.

Community is a big focus at Charters Court too. As well as encouraging residents to spend time with friends and family and other residents, the team also arrange plenty of opportunities to get involved with the East Grinstead community, ensuring they never feel excluded from living the life they want to live.

To find out more about life at Charters Court, please get in touch with the team.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Facilities

  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1685
  • Self-Funded Residential Dementia Care: from £1685
  • Self-Funded Nursing Care: from £1971
  • RESPITE Self-Funded Residential Care: from £1685
  • RESPITE Self-Funded Residential Dementia Care: from £1685
  • RESPITE Self-Funded Nursing Care: from £1971

These prices are only a guideline, please contact Charters Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Julie Harper (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Private, NHS and Local Authority
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Visiting

  • Open visiting

Parking

  • Parking available

Charters Court Care Home Reviews (144)

9.8

Charters Court Care Home has a Review Score of 9.8 (9.820) out of 10, based on 48 reviews in the last 2 years.
Over all time Charters Court Care Home has 144 reviews.

Overall Experience
  • 120
  • 21
  • 2
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Date Published
  • 144
  • 13
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  • 48
  • 96
Reviewer Connection to Charters Court Care Home
  • 46
  • 21
  • 16
  • 9
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  • 8
  • 8
  • 4
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 144, showing 141-144
Review from Sally M (Wife of Resident) published on 26 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything is perfect. Food is excellent. Care is excellent. Surroundings are beautiful. The rooms are very clean and well looked after. The care staff are lovely and friendly and approachable. My husband is very happy living here.
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Review from Leonard B (Resident) published on 26 June 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Charters Court is a brilliant home. The staff is very good and the activities are very good. Overall it is a brilliant care home.
The care staff is always there to help you, and the food is second to none.
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Review from Amanda B (Daughter of Resident) published on 24 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum needed convalescence care to help her recover from a serious illness and 3 stays in hospital. The staff at Charters Court have been amazing. It is a very pleasant environment, bright and airy with modern facilities. The staff genuinely care about their residents and seem to enjoy working with
elderly people. There is a strong culture of caring and willingness to help. You notice immediately that everyone smiles, from the cleaners to the excellent carers. Their kindness helped my Mum recover and now she is fit and able to return to independent living again as we had all hoped. I am extremely grateful to Charters for their understanding and appreciation of what it takes to get someone back on their feet again.
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Review from Sharon K (Daughter of Resident) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall I happy with the service provided. I do feel the attitude of some staff members needs to be improved as well as their skills and the way they deal with residents. I do not feel care plans are read when new staff are on duty and they do not seem to know what residents needs are, what they like
or do not like, general information that is very important to the residents care.
Reply from Alistair Betts, Regional Manager at Charters Court Care Home

Thank you for your feedback which we welcome. We are always keen to know of the experiences that people have of our services and we will look at the points you have raised.

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Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Charters Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.820 for Charters Court Care Home is calculated as follows: ( (469 Excellents x 5) + (81 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 557 Ratings = 4.82
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Charters Court Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Julie

Julie Harper

Job Title: Home Manager Joined: 2025

What does ‘kindness’ mean to you?


“Kind care is always Listening to the residents and their families and learning what is important to them.”


As a Manager, Julie has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Julie closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what her favourite about being a Home Manager, Julie remarked:


"My favourite thing about being a Home Manager is Knowing my residents are safe, cared for and supported by my staff team. That the home is respected and somewhere people want to come and live.”


Outside of work, Julie enjoys spending quality time with her family.


If you would like to find out more about Charters Court, Julie would be delighted to have an informal discussion with you to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charters Court Care Home to verify any information. View our terms and conditions. Charters Court Care Home has an Enhanced Service - more info.