Charters Court Care Home

2 Charters Village Drive, East Grinstead RH19 2GW
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9.8 144 Reviews
  • Charters Court Care Home, East Grinstead
Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care.

Set in a welcoming environment, residents at Charters Court benefit from a number of spaces to relax, socialise and dine, as well as engage in the varied activities programme which includes everything from exercise classes to baking and gardening.

Taking a person-centred approach, all care services are completely personalised to individual residents and their unique requirements and preferences, ensuring they not only feel safe and cared for but also respected and valued for who they are.

Community is a big focus at Charters Court too. As well as encouraging residents to spend time with friends and family and other residents, the team also arrange plenty of opportunities to get involved with the East Grinstead community, ensuring they never feel excluded from living the life they want to live.

To find out more about life at Charters Court, please get in touch with the team.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Facilities

  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1685
  • Self-Funded Residential Dementia Care: from £1685
  • Self-Funded Nursing Care: from £1971
  • RESPITE Self-Funded Residential Care: from £1685
  • RESPITE Self-Funded Residential Dementia Care: from £1685
  • RESPITE Self-Funded Nursing Care: from £1971

These prices are only a guideline, please contact Charters Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Julie Harper (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Private, NHS and Local Authority
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Visiting

  • Open visiting

Parking

  • Parking available

Charters Court Care Home Reviews (144)

9.8

Charters Court Care Home has a Review Score of 9.8 (9.820) out of 10, based on 48 reviews in the last 2 years.
Over all time Charters Court Care Home has 144 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Charters Court Care Home
  • 46
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Total of 144, showing 81-100
Review from Richard J (Son of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent facility. Very clean and organised. Great staff.
Only negative was lacking numbers of staff during Covid times but this was rectified.
Currently undergoing refurbishment but management has very professionally project managed this.
Would highly recommend to potential family members.
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Review from Robin F (Nephew of Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt's health has been very good at Charters Court Care Home. We have been waiting two years for Australian borders to open. My aunt's good health, mind and body has made it possible for her to travel to Australia to be with her family.
I can't thank Charters Court enough.
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Review from A K (Resident) published on 13 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so caring, so empathetic.
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Review from C T (Private Carer of Resident) published on 18 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The receptionist is so very welcoming and kind - it makes such a difference.
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Review from John M (Son of Resident) published on 24 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has had to go into care very late in life, that being the case the amount of care she needs is considerable. I knew Charters Court Care Home had a good reputation from having spoken to carers in another home, this I considered a good portent. My first impressions were very good, however,
I left from writing a review until I had interacted with many members of the staff and seen how things stood over a period of time. I can say that I have found all aspects of the home first-class, be it nursing care, entertainment or food and the dozens of other things contributing to the daily running of a home this size. All the staff, without fail, have been considerate and helpful, especially over this stressful time with Covid-19. The strain of the reduced level of staffing must have made things very difficult.
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Review from Keith J (Son of Resident) published on 20 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every visit we have excellent service.
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Review from Louisa W (Daughter of Resident) published on 29 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father's life has improved significantly since moving to Charters Court Care Home. Staff work so hard to meet his needs and the little details that help him are always considered. He enjoys socialising with the staff and says he feels "important" and they never mind if he forgets things. He says
he is free of worries and has time to do nice things.
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Review from Paul G (Nephew of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff and carers have never been anything other than kind and helpful, in both taking good care of my aunt and ensuring we can visit her during very difficult times.
We as a family are very grateful to them all.
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Review from Liz J (Granddaughter of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we continuously comment on how brilliant Charters Court have been - especially since my nan became poorly this year. They are all absolutely fantastic, every staff member. They couldn't do enough for my nan, and us as her family. Thank you all (from our hearts). You are amazing and we appreciate
everything you have done and continue to.
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Review from Lynne J (Daughter of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only praise Charters Court to the highest degree. When my mother first became a resident, she was very fit and well and was happy here and able to join in the activities and had a wonderful relationship with the staff. This year she has been very, very ill and although at the moment is doing well,
we don't know how long it will last. All of the staff, from management and carers to kitchen, housekeeping and cleaners are absolutely wonderful - they are caring, kind and genuinely fond of my mother. Just as she and the family have become of them. To us, they are now part of our extended family and we just hope that my mother can continue to enjoy their compassion, kind-heartedness and thoughtfulness. The sympathy and kindness they have shown during this trying time has been incredible, nothing is too much for them. I hope that everyone's older relatives can have the same consideration that my mother and our family have received at Charters, they are an example of excellence to the caring community.
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Review from L B (Daughter of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oak Ward and Charters Court have looked after my mother and lately my father in his final moments. The standard of care has been high and personal bearing in mind these difficult times. I am very grateful for all the kindness and patience shown to both my parents. I feel my mum is in safe hands.
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Review from Leonard H (Husband of Resident) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Charters Court transformed the condition and happiness of my wife since becoming a resident in December 2020. The standard of care and more importantly the cheerfulness of all the staff, is very comforting. Nothing seems to be too much trouble.
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Review from P L (Daughter of Resident) published on 19 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is happy and safe living at Charters Court Care Home. Her wellbeing improved due to the care provided for her after she moved here. I have peace of mind while she is here. She is looked after by caring, responsible individuals who always do their best.
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Review from K S (Friend of Resident) published on 22 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always pleasant. My friend who I visited regularly was kept comfortable and enjoyed the lovely food. The room and communal areas always looked spotless and welcoming.
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Review from Melanie D (Daughter of Resident) published on 10 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Charters Court has provided a safe and secure environment for my mother who is 94 and cared for on the nursing wing of the home. They have ensured that during the current situation with the virus both she and her relatives have felt confident. All staff both caring and office and backstage are kind
and considerate and treat my mother with dignity.
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Review from A S (Sister-in-law of Resident) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Sitting outside was becoming rather chilly at times! so it was welcome to be able to meet inside with very organisation. The staff are always pleasant and I appreciate being offered coffee.
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Review from Stephen M (Son-in-law of Resident) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father in Law is very well cared for and although his condition is deteriorating, he seems happy enough. I am pleased that if there is any change in medication or he needs NHS treatment, we are informed immediately. The current management is excellent. The fact that there have been no cases of COVID-19
in the home is almost entirely down the quick actions of the current manager, to whom our everlasting and grateful thanks are due.
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Review from S M (Daughter of Resident) published on 9 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Charters Court Care Home for two years to date. This place was such a find initially, as we came upon it quite by accident when my father needed respite care. In his own words "they take good care of you here". The current manager has coped amazingly at a very difficult time, always
professional and caring. He is also highly respected and supported by a very professional and caring team of staff. We, as a family, are very happy to mark this home 10/10.
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Review from W P (Wife of Resident) published on 30 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Difficult to recommend with no experience of other care homes.
The staff treat the residents well and are most helpful and kind.
Continuity of manager would be an advantage.
Incidentals like toiletries and newspapers could be included in weekly charge.
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Review from Mark H (Son of Resident) published on 17 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Daytime carers are very helpful and competent. Nighttime rather less so.
Shortages of staff quite frequently and surprised to see carers emptying bins - an obvious shortage of cleaning staff.
Staff do not have enough time to sit with patients.
Reply from Clare Sheehan, TBC at Charters Court Care Home

Thank you for your feedback. I am pleased that you find the day carers helpful and competent. All of our carers go through the same rigorous training, development programme and supervision checks, so should be performing to the same level however the Unit Manager will look into your concern, and how we can improve. There are rarely staff shortages on the unit except when there is lateness, unexpected sickness that can’t be covered by permanent or agency staff. We have had a shortage of housekeepers, so as we work as a team, at times the carers have emptied bins as they would on any other day that it was necessary, as housekeepers are not in the building 24/7. We have now recruited two new Housekeepers who will be joining us over the next couple of weeks. We have three activity staff, so there are always plenty of people around to spend time with residents.

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Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Charters Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.820 for Charters Court Care Home is calculated as follows: ( (469 Excellents x 5) + (81 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 557 Ratings = 4.82
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Charters Court Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Julie

Julie Harper

Job Title: Home Manager Joined: 2025

What does ‘kindness’ mean to you?


“Kind care is always Listening to the residents and their families and learning what is important to them.”


As a Manager, Julie has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Julie closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what her favourite about being a Home Manager, Julie remarked:


"My favourite thing about being a Home Manager is Knowing my residents are safe, cared for and supported by my staff team. That the home is respected and somewhere people want to come and live.”


Outside of work, Julie enjoys spending quality time with her family.


If you would like to find out more about Charters Court, Julie would be delighted to have an informal discussion with you to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charters Court Care Home to verify any information. View our terms and conditions. Charters Court Care Home has an Enhanced Service - more info.