
Excellent facility. Very clean and organised. Great staff.Richard J(Son of Resident/Service User)



Excellent facility. Very clean and organised. Great staff.Richard J(Son of Resident/Service User)



Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care.
Set in a welcoming environment, residents at Charters Court benefit from a number of spaces to relax, socialise and dine, as well as engage in the varied activities programme which includes everything from exercise classes to baking and gardening.
Taking a person-centred approach, all care services...
Care Provided by Charters Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Facilities
- Smoking not permitted
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Charters Court Care Home for full pricing details and T&Cs.
Contact Charters Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Julie Harper(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Open visiting
Parking
- Parking available
Charters Court Care Home Reviews (155)
Charters Court Care Home has a Review Score of 9.8 (9.846) out of 10, based on 39 reviews in the last 2 years.
Over all time Charters Court Care Home has 155 reviews.
Since the refurbishment last year, Charters Court is like a five star hotel. The rooms are clean and the management and staff are fantastic. My brother is well cared for at all times.
I would like to express my gratitude for all the efforts of the staff at Charters Court. When my father was first admitted, he was very upset and in a very unkempt condition, and after a few weeks, there has been a huge improvement in his appearance and demeanour. I feel completely reassured that he is very well cared for, and would like to thank everyone for their efforts.
A decision had to be made about my Mother-in-law as she was failing with her live-in carers and had plenty of living still to do. I called Charters Court Care Home and after one home visit, she was safely installed in The Aspen Suite one week later. It's been two years now and my Mother-in-law is calm, happy, smiling and clearly extremely well looked after. She enjoys the quizzes, singing, flower arranging and all the other daily activities. The staff in Aspen are superb and I cannot praise them highly enough for the way they have turned my Mother-in-law's life around.
It was a difficult decision to move my mother from her house and place her into care but we went to Charters Court Care Home and everything moved very quickly and smoothly. We are now coming up to two years and my mother is looking very well and seems very happy in herself. I am so grateful to the staff of Aspen for looking after my mother so well and keeping us informed of everything.
Mum was very anxious when she first arrived in 2022. She was made so welcome - everwhere was peaceful and calm and beautifully clean. Her room was very homely and had her own bathroom/shower and toilet just as Mum wanted so it met her needs immediately. The floor manager/team leader in Willow was amazing, her kind, gentle, profession demeanour shos through and this reflected in her staff. My worries over Mum's care soon disappeared as I know that any changes or incidents concerning Mum will be dealt with immediately and I will be informed. Well done.
I was very happy with the care my husband received on his respite, he has had respite three times now and my thoughts are when the time comes for permanent care this is where I would want him to be.
My brother receives wonderful care in bright, clean and safe surroundings. The staff are both kind and attentive and nothing is ever too much trouble. The food, gardens and activities are second to none.
We were incredibly lucky and blessed to be able to place my lovely mum with the care she received at Charters Court Care Home. She was treated with respect, kindness and dignity. I was also supported so well on days that were difficult. Communication was excellent and all the staff went above and beyond to be helpful.
I feel like we have hit the jackpot - my mum came to Charters Court Care Home from hospital and the improvements in her health are amazing. The care and kindness shown by all staff is second to none and the facilities are fantastic. I couldn't recommend Charters Court highly enough!
It has been so hard coming to terms with the two-year journey of my mum's disease but the staff took such great care of my mum. I would like to thank the whole team as they are amazing.
All carers are so helpful, kind, caring and gentle. Nurses are spot on with medication and help. So far, in my opinion, everyone is so helpful and caring.
Since moving to Charters Court Care Home, my health has improved along with my happiness. The staff are very gentle and patient and are always smiling. My room is bright and looks over the garden. I have my own belongings which makes it really homely. I have made many new friends and we enjoy taking part in the activities together. The kitchen always looks after my dietary needs and food allergies perfectly.
Thank you for looking after Mum so well, she is very happy at Charters Court Care Home.
I have a lovely, clean, large room and my friends and family are welcome to visit whenever they like. Everyone is very friendly and takes great care of me. I really do feel at home at Charters Court Care Home.
Kind, friendly, helpful, caring and clean. Everyone is perfect in here.
My mum came from hospital about two months ago. She was made to feel so welcome from the start. Everyone here is so friendly and kind and gave her time and so much care when she was settling in and always her room is spacious and she is surrounded by her belongings and pictures which made her feel more and more at home. She now has company, safety and three lovely meals a day in a very homely, caring environment.
I am so happy with the care my mum receives, she is so well looked after. Lovely room and huge bathroom which are always spotless. The staff and management are wonderful.
I am very happy here, and the staff are so kind and lovely. I've been here now for a few months, and everybody helped to settle me in and get used to living in a different way. I am very independent - and feel lucky to be somewhere where I can feel so at home. I have my pictures and lots of belongings here in my big room - my bathroom is spacious, and the staff keep everything so clean.
My nan, aged 97, came to Charters Court from the hospital after a fall to be assessed. She instantly loved being there. The staff treated her with such kindness and dignity while still finding time to make sure she is stimulated and happy. My nan loves the food and activities that are provided - she thinks she is staying in a posh hotel! Whenever we visit, we are made to feel very welcome. We were delighted to learn she could continue to stay, long-term. Such a relief for everyone.
The staff are so kind and caring. They take excellent care of my wife. Nothing is too much trouble.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 June 2021Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (37) & Events (0)
- 01 Apr 2026
Residents at Charters Court Care Home in East Grinstead enjoyed a fun and creative morning recently as they came together to make colourful Easter chick pom-poms. The activity brought plenty...
- 30 Mar 2026
Residents at Charters Court Care Home in East Grinstead recently spent a relaxing and creative morning arranging beautiful flowers, bringing colour and joy to the home. The popular activity saw...
- 26 Mar 2026
Residents at Charters Court Care Home in East Grinstead, West Sussex, have been making the most of the recent spell of glorious weather by spending time outdoors and enjoying the...
There are no upcoming events for Charters Court Care Home.
Accreditations
There are no accreditations posted yet for Charters Court Care Home.
Meet the Team (1)

What does ‘kindness’ mean to you?
“Kind care is always listening to the residents and their families and learning what is important to them.”
As a Manager, Shirley has gained a wealth of experience in providing care and support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.
Shirley closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what her favourite about being a Home Manager, Shirley remarked:
"My favourite thing about being a Home Manager is knowing my residents are safe, cared for and supported by my staff team. That the home is respected and somewhere people want to come and live.”
If you would like to find out more about Charters Court, Shirley would be delighted to have an informal discussion with you to answer any questions and provide further information.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charters Court Care Home to verify any information. View our terms and conditions. Charters Court Care Home has an Enhanced Service -more info.