Charters Court Care Home

2 Charters Village Drive, East Grinstead RH19 2GW
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9.8 148 Reviews
  • Charters Court Care Home, East Grinstead
Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care.

Set in a welcoming environment, residents at Charters Court benefit from a number of spaces to relax, socialise and dine, as well as engage in the varied activities programme which includes everything from exercise classes to baking and gardening.

Taking a person-centred approach, all care services are completely personalised to individual residents and their unique requirements and preferences, ensuring they not only feel safe and cared for but also respected and valued for who they are.

Community is a big focus at Charters Court too. As well as encouraging residents to spend time with friends and family and other residents, the team also arrange plenty of opportunities to get involved with the East Grinstead community, ensuring they never feel excluded from living the life they want to live.

To find out more about life at Charters Court, please get in touch with the team.
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Care Provided by Charters Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Facilities

  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1685
  • Self-Funded Residential Dementia Care: from £1685
  • Self-Funded Nursing Care: from £1971
  • RESPITE Self-Funded Residential Care: from £1685
  • RESPITE Self-Funded Residential Dementia Care: from £1685
  • RESPITE Self-Funded Nursing Care: from £1971

These prices are only a guideline, please contact Charters Court Care Home to find out the exact price for your requirements.

Contact Charters Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Charters Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Julie Harper (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Open visiting

Parking

  • Parking available

Charters Court Care Home Reviews (148)

9.8

Charters Court Care Home has a Review Score of 9.8 (9.825) out of 10, based on 45 reviews in the last 2 years.
Over all time Charters Court Care Home has 148 reviews.

Overall Experience
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Date Published
  • 148
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Reviewer Connection to Charters Court Care Home
  • 48
  • 21
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  • 10
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  • 4
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  • 2
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Total of 148, showing 61-80
Review from L S (Daughter of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel like we have hit the jackpot - my mum came to Charters Court Care Home from hospital and the improvements in her health are amazing. The care and kindness shown by all staff is second to none and the facilities are fantastic. I couldn't recommend Charters Court highly enough!
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Review from Amanda C (Daughter of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been so hard coming to terms with the two-year journey of my mum's disease but the staff took such great care of my mum. I would like to thank the whole team as they are amazing.
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Review from R B (Daughter of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers are so helpful, kind, caring and gentle. Nurses are spot on with medication and help. So far, in my opinion, everyone is so helpful and caring.
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Review from Susan B (Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving to Charters Court Care Home, my health has improved along with my happiness. The staff are very gentle and patient and are always smiling. My room is bright and looks over the garden. I have my own belongings which makes it really homely. I have made many new friends and we enjoy taking
part in the activities together. The kitchen always looks after my dietary needs and food allergies perfectly.
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Review from S D (Son of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are excellent, friendly, caring, always treating residents with respect and dignity.
Thank you for looking after Mum so well, she is very happy at Charters Court Care Home.
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Review from H H (Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a lovely, clean, large room and my friends and family are welcome to visit whenever they like. Everyone is very friendly and takes great care of me. I really do feel at home at Charters Court Care Home.
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Review from A R (Granddaughter of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind, friendly, helpful, caring and clean. Everyone is perfect in here.
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Review from Julie R (Daughter of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came from hospital about two months ago. She was made to feel so welcome from the start. Everyone here is so friendly and kind and gave her time and so much care when she was settling in and always her room is spacious and she is surrounded by her belongings and pictures which made her feel more
and more at home. She now has company, safety and three lovely meals a day in a very homely, caring environment.
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Review from Jane B (Daughter of Resident) published on 10 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy with the care my mum receives, she is so well looked after. Lovely room and huge bathroom which are always spotless. The staff and management are wonderful.
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Review from Eileen R (Resident) assisted by family/friend published on 3 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here, and the staff are so kind and lovely. I've been here now for a few months, and everybody helped to settle me in and get used to living in a different way. I am very independent - and feel lucky to be somewhere where I can feel so at home. I have my pictures and lots of belongings
here in my big room - my bathroom is spacious, and the staff keep everything so clean.
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Review from M R (Grandson of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan, aged 97, came to Charters Court from the hospital after a fall to be assessed. She instantly loved being there. The staff treated her with such kindness and dignity while still finding time to make sure she is stimulated and happy. My nan loves the food and activities that are provided - she
thinks she is staying in a posh hotel! Whenever we visit, we are made to feel very welcome. We were delighted to learn she could continue to stay, long-term. Such a relief for everyone.
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Review from T W (Husband of Resident) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so kind and caring. They take excellent care of my wife. Nothing is too much trouble.
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Review from C R (Granddaughter of Resident) published on 24 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful and caring staff. It would be nice to have a few more activities.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Charters Court Care Home
Thank you for taking the time to review Charters Court. We have just finished recruiting and in the interim, we are adopting a whole team approach to ensure daily, meaningful activities are delivered…read more
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Review from A M (Husband of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are wonderful and take care of my wife with compassion and kindness. The rooms are always clean and the food is fantastic.
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Review from Susan C (Daughter of Resident) published on 12 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum became a resident at Charters Court Care Home in November 2021. Her care since day one has been exemplary. The kindness and patience of each and everyone involved with Mum's care has been second to none. Mum always praised the menus and food and was delighted with the beautiful way in which her
laundry was dealt with and presented. Always freshly pressed and smelling fragrant. Mum received end-of-life care just recently and the attention she received during this difficult time was both kind and extremely professional. Throughout Mum's stay at Charters Court, my brother and I have been kept up to date with any change in her care and any issues. The communication has been excellent and latterly compassionate and sympathetic.
We cannot praise or thank them enough.
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Review from Matthew W (Son of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff that look after my mother are caring and professional. The rooms are always clean and everyone there genuinely seems to care for the residents.
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Review from C B (Granddaughter of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come to visit my nan in and around university and always enjoy coming. There are lots of places to sit and have a chat. Very clean, bright and lovely staff.
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Review from D F (Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff at every level. Lovely room - recently refurbished but outstanding snags need attention. Welcome touch was off menu options and willingness to oblige. Response to call button is excellent.
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Review from Margherita W (Friend of Resident) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visit my friend seems happy and contented which I'm very pleased to see. The staff have always got a smile to greet you with which is very welcoming.
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Review from N B (Granddaughter of Resident) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very positive and friendly experience with the staff who are always willing to provide assistance. They look after my grandmother very well. She is very happy here.
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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Charters Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.825 for Charters Court Care Home is calculated as follows: ( (445 Excellents x 5) + (73 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 525 Ratings = 4.825
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Charters Court Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Julie

Julie Harper

Job Title: Home Manager Joined: 2025

What does ‘kindness’ mean to you?


“Kind care is always Listening to the residents and their families and learning what is important to them.”


As a Manager, Julie has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Julie closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what her favourite about being a Home Manager, Julie remarked:


"My favourite thing about being a Home Manager is Knowing my residents are safe, cared for and supported by my staff team. That the home is respected and somewhere people want to come and live.”


Outside of work, Julie enjoys spending quality time with her family.


If you would like to find out more about Charters Court, Julie would be delighted to have an informal discussion with you to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charters Court Care Home to verify any information. View our terms and conditions. Charters Court Care Home has an Enhanced Service - more info.