Charters Court Care Home

2 Charters Village Drive, East Grinstead RH19 2GW
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9.8 144 Reviews
  • Charters Court Care Home, East Grinstead
Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care.

Set in a welcoming environment, residents at Charters Court benefit from a number of spaces to relax, socialise and dine, as well as engage in the varied activities programme which includes everything from exercise classes to baking and gardening.

Taking a person-centred approach, all care services are completely personalised to individual residents and their unique requirements and preferences, ensuring they not only feel safe and cared for but also respected and valued for who they are.

Community is a big focus at Charters Court too. As well as encouraging residents to spend time with friends and family and other residents, the team also arrange plenty of opportunities to get involved with the East Grinstead community, ensuring they never feel excluded from living the life they want to live.

To find out more about life at Charters Court, please get in touch with the team.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Facilities

  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1685
  • Self-Funded Residential Dementia Care: from £1685
  • Self-Funded Nursing Care: from £1971
  • RESPITE Self-Funded Residential Care: from £1685
  • RESPITE Self-Funded Residential Dementia Care: from £1685
  • RESPITE Self-Funded Nursing Care: from £1971

These prices are only a guideline, please contact Charters Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Julie Harper (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Private, NHS and Local Authority
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Visiting

  • Open visiting

Parking

  • Parking available

Charters Court Care Home Reviews (144)

9.8

Charters Court Care Home has a Review Score of 9.8 (9.820) out of 10, based on 48 reviews in the last 2 years.
Over all time Charters Court Care Home has 144 reviews.

Overall Experience
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Date Published
  • 144
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  • 48
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Reviewer Connection to Charters Court Care Home
  • 46
  • 21
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  • 9
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  • 4
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  • 2
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Total of 144, showing 41-60
Review from Diane L (Wife of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff go over and above what's expected, only last week they helped to organise a party for my husband's 90th birthday and supplied a wonderful home made cake. Myself and my family are so grateful for everyone's help and kindness.
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Review from James M (Son-in-law of Resident) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Charters Court is excellent. The resident is well cared for, he feels safe, content and well looked after. The staff are very friendly, knowledgeable and understanding of his needs.
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Review from Sharon S (Daughter of Resident) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful, kind and friendly care home. Dad has been here for three years now and the care he receives is extremely good. All the staff at this care home are amazing! As a family, we are very happy that his needs are met and he is comfortable and well looked after. Highly recommend.
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Review from Keira C (Granddaughter of Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really nice atmosphere. The nurses and receptionist are extremely welcoming. It's clean and has good room sizes. The carers are alert and take very good care of the residents. I'd certainly give it a five-star rating!
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Review from Zoe B (Daughter of Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been here for a few years now and the care given to him has been great and the staff are always very welcoming.
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Review from E G (Respite Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I know that I made a good decision coming for my 'staycation'! It has given my whole system a rest. The companionship, especially at mealtimes, is great and the whole team are marvellous.
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Review from A L (Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Charters Court from hospital and I feel so safe. My room has it's own bathroom and looks over the garden. The staff take such good care of me. I am so lucky to be here.
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Review from Paul A (Son-in-law of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mother-in-law has only been here for a week and a half, we've found this place to be amazing from the friendly and accommodating staff to the size of the rooms and the amenities, everything is top-notch. Mum-in-law settled in right away and despite her dementia says she likes it here. That's
the best recommendation possible.
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Review from P C (Brother of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since the refurbishment last year, Charters Court is like a five star hotel. The rooms are clean and the management and staff are fantastic. My brother is well cared for at all times.
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Review from P S (Son of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to express my gratitude for all the efforts of the staff at Charters Court. When my father was first admitted, he was very upset and in a very unkempt condition, and after a few weeks, there has been a huge improvement in his appearance and demeanour. I feel completely reassured that he
is very well cared for, and would like to thank everyone for their efforts.
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Review from T C (Daughter-in-law of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A decision had to be made about my Mother-in-law as she was failing with her live-in carers and had plenty of living still to do. I called Charters Court Care Home and after one home visit, she was safely installed in The Aspen Suite one week later. It's been two years now and my Mother-in-law is calm,
happy, smiling and clearly extremely well looked after. She enjoys the quizzes, singing, flower arranging and all the other daily activities. The staff in Aspen are superb and I cannot praise them highly enough for the way they have turned my Mother-in-law's life around.
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Review from Rolly C (Son of Resident) published on 24 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a difficult decision to move my mother from her house and place her into care but we went to Charters Court Care Home and everything moved very quickly and smoothly. We are now coming up to two years and my mother is looking very well and seems very happy in herself. I am so grateful to the staff
of Aspen for looking after my mother so well and keeping us informed of everything.
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Review from Christina G (Daughter of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was very anxious when she first arrived in 2022. She was made so welcome - everwhere was peaceful and calm and beautifully clean. Her room was very homely and had her own bathroom/shower and toilet just as Mum wanted so it met her needs immediately. The floor manager/team leader in Willow was amazing,
her kind, gentle, profession demeanour shos through and this reflected in her staff. My worries over Mum's care soon disappeared as I know that any changes or incidents concerning Mum will be dealt with immediately and I will be informed. Well done.
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Review from B C (Wife of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy with the care my husband received on his respite, he has had respite three times now and my thoughts are when the time comes for permanent care this is where I would want him to be.
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Review from L S (Sister of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother receives wonderful care in bright, clean and safe surroundings. The staff are both kind and attentive and nothing is ever too much trouble. The food, gardens and activities are second to none.
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Review from Natalie R (Daughter of Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were incredibly lucky and blessed to be able to place my lovely mum with the care she received at Charters Court Care Home. She was treated with respect, kindness and dignity. I was also supported so well on days that were difficult. Communication was excellent and all the staff went above and beyond
to be helpful.
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Review from L S (Daughter of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel like we have hit the jackpot - my mum came to Charters Court Care Home from hospital and the improvements in her health are amazing. The care and kindness shown by all staff is second to none and the facilities are fantastic. I couldn't recommend Charters Court highly enough!
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Review from Amanda C (Daughter of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been so hard coming to terms with the two-year journey of my mum's disease but the staff took such great care of my mum. I would like to thank the whole team as they are amazing.
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Review from R B (Daughter of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers are so helpful, kind, caring and gentle. Nurses are spot on with medication and help. So far, in my opinion, everyone is so helpful and caring.
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Review from Susan B (Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving to Charters Court Care Home, my health has improved along with my happiness. The staff are very gentle and patient and are always smiling. My room is bright and looks over the garden. I have my own belongings which makes it really homely. I have made many new friends and we enjoy taking
part in the activities together. The kitchen always looks after my dietary needs and food allergies perfectly.
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Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Charters Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.820 for Charters Court Care Home is calculated as follows: ( (469 Excellents x 5) + (81 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 557 Ratings = 4.82
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Charters Court Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Julie

Julie Harper

Job Title: Home Manager Joined: 2025

What does ‘kindness’ mean to you?


“Kind care is always Listening to the residents and their families and learning what is important to them.”


As a Manager, Julie has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Julie closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what her favourite about being a Home Manager, Julie remarked:


"My favourite thing about being a Home Manager is Knowing my residents are safe, cared for and supported by my staff team. That the home is respected and somewhere people want to come and live.”


Outside of work, Julie enjoys spending quality time with her family.


If you would like to find out more about Charters Court, Julie would be delighted to have an informal discussion with you to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charters Court Care Home to verify any information. View our terms and conditions. Charters Court Care Home has an Enhanced Service - more info.