
Excellent facility. Very clean and organised. Great staff.Richard J(Son of Resident/Service User)



Excellent facility. Very clean and organised. Great staff.Richard J(Son of Resident/Service User)



Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care.
Set in a welcoming environment, residents at Charters Court benefit from a number of spaces to relax, socialise and dine, as well as engage in the varied activities programme which includes everything from exercise classes to baking and gardening.
Taking a person-centred approach, all care services...
Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care.
Set in a welcoming environment, residents at Charters Court benefit from a number of spaces to relax, socialise and dine, as well as engage in the varied activities programme which includes everything from exercise classes to baking and gardening.
Taking a person-centred approach, all care services are completely personalised to individual residents and their unique requirements and preferences, ensuring they not only feel safe and cared for but also respected and valued for who they are.
Community is a big focus at Charters Court too. As well as encouraging residents to spend time with friends and family and other residents, the team also arrange plenty of opportunities to get involved with the East Grinstead community, ensuring they never feel excluded from living the life they want to live.
To find out more about life at Charters Court, please get in touch with the team.
Care Provided by Charters Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Facilities
- Smoking not permitted
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Charters Court Care Home for full pricing details and T&Cs.
Contact Charters Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Shirley Emilio (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Open visiting
Parking
- Parking available
Charters Court Care Home Reviews (158)
Charters Court Care Home has a Review Score of 9.8 (9.844) out of 10, based on 41 reviews in the last 2 years.
Over all time Charters Court Care Home has 158 reviews.
Every single member of the staff were wonderful and really cared about him and his well-being.
I seriously can't thank them all enough or praise them more for their...
Every single member of the staff were wonderful and really cared about him and his well-being.
I seriously can't thank them all enough or praise them more for their genuine concern and desire for his best interest. Your patience and care was so much appreciated.
Thank you all
Charters Court has so many qualities that other care homes lack. Management runs a solid team of staff which makes the home run efficiently. Staff take into account the residents needs and do their best to make them feel cared for and at home. The reception staff are always smiling, very friendly...
The food is first class, running a 3 course menu plus the staff adapt to the residents needs where necessary. The rooms and communal areas are spotless and bright with great furnishings. Such a pleasant environment.
There are daily activities for residents to attend or even take the mini bus into town.
I can't fault Charters in any way and would highly recommend this care home.
Charters Court has a wonderful homely feel. The staff are kind and caring and very knowledgeable. They always keep me informed of any changes. There is a huge range of fun activities constantly taking place and the food is home-cooked and always delicious. The admin and reception team are helpful...
Charters Court has a wonderful homely feel. The staff are kind and caring and very knowledgeable. They always keep me informed of any changes. There is a huge range of fun activities constantly taking place and the food is home-cooked and always delicious. The admin and reception team are helpful and the laundry is always clean and fragrant.
The care at Charters Court is excellent, the care staff, nurses, and receptionists are always willing to help. The care given to residents is superb and all my Mum's needs are met.
The care at Charters Court is excellent, the care staff, nurses, and receptionists are always willing to help. The care given to residents is superb and all my Mum's needs are met.
My grandad is very happy at Charters Court. The staff are kind and caring and he has a great room. He loves the food especially the fish and chips on Friday! I feel welcome when I visit him and the staff always include me in the conversation.
My grandad is very happy at Charters Court. The staff are kind and caring and he has a great room. He loves the food especially the fish and chips on Friday! I feel welcome when I visit him and the staff always include me in the conversation.
My mother is much healthier now and is coming to terms with the fact of living in a care home. Charters Court is a lovely place and the...
My mother is much healthier now and is coming to terms with the fact of living in a care home. Charters Court is a lovely place and the staff are caring and very good at their job. They are all very nice people. My mother could not be in a better place
My Mother suffers from dementia and has been in the home for 2 years. The staff is extremely kind and caring to my Mother. We visit her every day and are always made very welcome. We've been given good advice for caring for her. We are grateful for the help they gave us in arranging liquid food...
My Mother suffers from dementia and has been in the home for 2 years. The staff is extremely kind and caring to my Mother. We visit her every day and are always made very welcome. We've been given good advice for caring for her. We are grateful for the help they gave us in arranging liquid food supplements and liquid medicine rather than pills she had difficulty with. There is an excellent and imaginative well-being team and the carers engage with and lift the spirits of residents above and beyond their routine caring. The management is also very responsive in listening to residents and relatives at regular meetings fixing and improving things.
My sister and I found that everyone from the receptionist on our first visit to view the home, to the suite manager and team who did the day-to-day care were...
My sister and I found that everyone from the receptionist on our first visit to view the home, to the suite manager and team who did the day-to-day care were excellent: calm, reassuring, sensitive, friendly but professional. Even the 'backstage' team (admin, maintenance, cleaning, kitchen etc) were lovely whenever we met them.
We felt 100% confident that the staff were experienced, courteous and above all caring in their dealings with our mother in her failing last few weeks. And they were very welcoming and accommodating to us and others who visited. And very supportive and sympathetic to us all (including 2 brothers on video call from the US and Canada) as we spent much of the last 24 hours with Mum.
Many, many thanks to everyone at Charters Court!
I have felt at home from the moment I came to Charter Court. The staff are kind and attentive and my room is clean and homely. There is always something going on that I can join in with if I want to and the food is delicious.
I have felt at home from the moment I came to Charter Court. The staff are kind and attentive and my room is clean and homely. There is always something going on that I can join in with if I want to and the food is delicious.
The Staff and management are very supportive and caring to ensure that the needs of both our Mother and stepfather are met. They have on several occasions gone out of their way to meet individual requests made by my Mum. Although my stepfather and Mother do not participate in many of the social...
The Staff and management are very supportive and caring to ensure that the needs of both our Mother and stepfather are met. They have on several occasions gone out of their way to meet individual requests made by my Mum. Although my stepfather and Mother do not participate in many of the social activities - there is a wide range of choices and activities available. When visiting, the home has a “friendly family feel to it “.
Generally very impressed with Charters Court. The staff on the unit are patient and kind to my mother. The food is excellent, and I see real care from the staff.
Generally very impressed with Charters Court. The staff on the unit are patient and kind to my mother. The food is excellent, and I see real care from the staff.
My mother has settled in well due to the exceptional care provided by the whole team. They care about her own interests, likes and needs, which makes her feel valued. Also, as a family, we would like to thank the whole team for making this transition easier at a very difficult time.
My mother has settled in well due to the exceptional care provided by the whole team. They care about her own interests, likes and needs, which makes her feel valued. Also, as a family, we would like to thank the whole team for making this transition easier at a very difficult time.
Every area is so lovely to sit and just read or chat with friends or family.
I always feel so welcome. I can spend time looking at all the beautiful furniture and decorations.
Christmas, Easter, Spring, Summer. It's wonderful - well-done everyone.
Every area is so lovely to sit and just read or chat with friends or family.
I always feel so welcome. I can spend time looking at all the beautiful furniture and decorations.
Christmas, Easter, Spring, Summer. It's wonderful - well-done everyone.
In the six years she was a resident, I had no occasion where I had to query or question the quality of care given to my wife. Every aspect of my wife's welfare was conducted in a very professional way. Thank you everyone for easing the pressure and concerns that come with people in these situations.
In the six years she was a resident, I had no occasion where I had to query or question the quality of care given to my wife. Every aspect of my wife's welfare was conducted in a very professional way. Thank you everyone for easing the pressure and concerns that come with people in these situations.
The home is cozy and comfortable and all the staff are very kind and patient. There are lovely food choices including vegetarian options. I really like that I do not have to choose the day before. I feel at home at Charters Court.
The home is cozy and comfortable and all the staff are very kind and patient. There are lovely food choices including vegetarian options. I really like that I do not have to choose the day before. I feel at home at Charters Court.
The staff go over and above what's expected, only last week they helped to organise a party for my husband's 90th birthday and supplied a wonderful home made cake. Myself and my family are so grateful for everyone's help and kindness.
The staff go over and above what's expected, only last week they helped to organise a party for my husband's 90th birthday and supplied a wonderful home made cake. Myself and my family are so grateful for everyone's help and kindness.
Charters Court is excellent. The resident is well cared for, he feels safe, content and well looked after. The staff are very friendly, knowledgeable and understanding of his needs.
Charters Court is excellent. The resident is well cared for, he feels safe, content and well looked after. The staff are very friendly, knowledgeable and understanding of his needs.
Wonderful, kind and friendly care home. Dad has been here for three years now and the care he receives is extremely good. All the staff at this care home are amazing! As a family, we are very happy that his needs are met and he is comfortable and well looked after. Highly recommend.
Wonderful, kind and friendly care home. Dad has been here for three years now and the care he receives is extremely good. All the staff at this care home are amazing! As a family, we are very happy that his needs are met and he is comfortable and well looked after. Highly recommend.
Really nice atmosphere. The nurses and receptionist are extremely welcoming. It's clean and has good room sizes. The carers are alert and take very good care of the residents. I'd certainly give it a five-star rating!
Really nice atmosphere. The nurses and receptionist are extremely welcoming. It's clean and has good room sizes. The carers are alert and take very good care of the residents. I'd certainly give it a five-star rating!
My father has been here for a few years now and the care given to him has been great and the staff are always very welcoming.
My father has been here for a few years now and the care given to him has been great and the staff are always very welcoming.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 June 2021Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (34) & Events (0)
- 01 Apr 2026
Residents at Charters Court Care Home in East Grinstead enjoyed a fun and creative morning recently as they came together to make colourful Easter chick pom-poms. The activity brought plenty...
- 30 Mar 2026
Residents at Charters Court Care Home in East Grinstead recently spent a relaxing and creative morning arranging beautiful flowers, bringing colour and joy to the home. The popular activity saw...
- 26 Mar 2026
Residents at Charters Court Care Home in East Grinstead, West Sussex, have been making the most of the recent spell of glorious weather by spending time outdoors and enjoying the...
There are no upcoming events for Charters Court Care Home.
Accreditations
There are no accreditations posted yet for Charters Court Care Home.
Meet the Team (1)

What does ‘kindness’ mean to you?
“Kind care is always listening to the residents and their families and learning what is important to them.”
As a...
What does ‘kindness’ mean to you?
“Kind care is always listening to the residents and their families and learning what is important to them.”
As a Manager, Shirley has gained a wealth of experience in providing care and support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.
Shirley closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what her favourite about being a Home Manager, Shirley remarked:
"My favourite thing about being a Home Manager is knowing my residents are safe, cared for and supported by my staff team. That the home is respected and somewhere people want to come and live.”
If you would like to find out more about Charters Court, Shirley would be delighted to have an informal discussion with you to answer any questions and provide further information.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charters Court Care Home to verify any information. View our terms and conditions. Charters Court Care Home has an Enhanced Service -what an Enhanced Service includes.