
Excellent facility. Very clean and organised. Great staff.Richard J(Son of Resident/Service User)



Excellent facility. Very clean and organised. Great staff.Richard J(Son of Resident/Service User)



Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care.
Set in a welcoming environment, residents at Charters Court benefit from a number of spaces to relax, socialise and dine, as well as engage in the varied activities programme which includes everything from exercise classes to baking and gardening.
Taking a person-centred approach, all care services...
Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care.
Set in a welcoming environment, residents at Charters Court benefit from a number of spaces to relax, socialise and dine, as well as engage in the varied activities programme which includes everything from exercise classes to baking and gardening.
Taking a person-centred approach, all care services are completely personalised to individual residents and their unique requirements and preferences, ensuring they not only feel safe and cared for but also respected and valued for who they are.
Community is a big focus at Charters Court too. As well as encouraging residents to spend time with friends and family and other residents, the team also arrange plenty of opportunities to get involved with the East Grinstead community, ensuring they never feel excluded from living the life they want to live.
To find out more about life at Charters Court, please get in touch with the team.
Care Provided by Charters Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Facilities
- Smoking not permitted
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Charters Court Care Home for full pricing details and T&Cs.
Contact Charters Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Shirley Emilio (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Open visiting
Parking
- Parking available
Charters Court Care Home Reviews (158)
Charters Court Care Home has a Review Score of 9.8 (9.844) out of 10, based on 41 reviews in the last 2 years.
Over all time Charters Court Care Home has 158 reviews.
My father has more interaction with others and generally is more active since moving in; he is eating more and is being well looked after.
My father has more interaction with others and generally is more active since moving in; he is eating more and is being well looked after.
I am writing to everyone for the care given to my husband while he was a resident at Charters Court. The carers in Aspen looked after him so well. His clothes were always clean and folded or hung up. The food always looked delicious, and the maintenance team were happy to drive him to hospital...
I am writing to everyone for the care given to my husband while he was a resident at Charters Court. The carers in Aspen looked after him so well. His clothes were always clean and folded or hung up. The food always looked delicious, and the maintenance team were happy to drive him to hospital appointments. The enthusiasm of the activities team was so good to see. Such a wide range of things to do and no one was ever left out. The building was clean and calm, and whenever I visited, there was a wonderful welcome by the person on reception.
The food is great as well. Mum has put on weight and looks a lot healthier now and more like her old self.
The food is great as well. Mum has put on weight and looks a lot healthier now and more like her old self.
I have been here for four months after being in hospital for four months. I couldn't walk and weighed 8 stone. Today I weigh 10 stone and can walk with a rollator. The care and kindness I receive each day never ceases to amaze me. The staff are observant and knowledgeable. I am happy here,...
I have been here for four months after being in hospital for four months. I couldn't walk and weighed 8 stone. Today I weigh 10 stone and can walk with a rollator. The care and kindness I receive each day never ceases to amaze me. The staff are observant and knowledgeable. I am happy here, comfortable and safe.
My father has been in the nursing care suite for 12 weeks and id due to leave soon. From the very start, the staff at reception, the carers, the cleaning and maintenance personnel were all extremely engaging and professional with a greeting every single day. My father has been very well looked...
And the food is great too!!
Thanks to the wonderful carers she settled really well and really quickly.
Everyone is so welcoming and helpful, it's a joy to visit.
We are all so pleased to find a care home that truly cares, with great...
Thanks to the wonderful carers she settled really well and really quickly.
Everyone is so welcoming and helpful, it's a joy to visit.
We are all so pleased to find a care home that truly cares, with great entertainment and wonderful surroundings. I tell Mum she is staying in a 5* hotel, and I'm not far from the truth!
Thank you Charters Court!
He wasnt just treated as a resident. HE was treated as part of a community and extended family.
Thankyou for everything you did as a care home.
He wasnt just treated as a resident. HE was treated as part of a community and extended family.
Thankyou for everything you did as a care home.
My sister recently moved into Charters Court Care Home after a long stay in hospital, and now requires a home with nursing facilities to meet her daily needs. To relinquish your independence and to find a home with loving caring staff in an acceptable environment we thought would be very difficult....
My sister recently moved into Charters Court Care Home after a long stay in hospital, and now requires a home with nursing facilities to meet her daily needs. To relinquish your independence and to find a home with loving caring staff in an acceptable environment we thought would be very difficult. Fortunately after some searching, we found Charters Court Care Home. Not only are the staff loving and caring which is the most important but the home itself would be able to compete with any five star luxury hotel. All needs are taken care of from excellent food, hair salon and nail bar, daily activities to clothes washed on a daily basis and returned ironed the same day. Everyone from residents to relatives and friends are made incredibly welcome. I can not think of a better place to meet any individual's needs. Fortunately for us we found this excellent home for which we thank our lucky stars!
My husband is so well looked after. Fabulous care and staff.
My husband is so well looked after. Fabulous care and staff.
My wife went to Charter Court for four weeks respite and I cannot praise the home highly enough. I was really pleased with every aspect of her care, the accommodation, how clean everything was and how they attended to all her requirements. She was extremely happy with the quality and quantity of...
My wife went to Charter Court for four weeks respite and I cannot praise the home highly enough. I was really pleased with every aspect of her care, the accommodation, how clean everything was and how they attended to all her requirements. She was extremely happy with the quality and quantity of the food - my only issue is that I'm expected to reach that standard now she is home.
In my experience Charters Court Care Home RH19 2GW is on of the best bhomes in this area. The staff are always very pleasant and helpful. The Activities group are excellent and very devoted to the residents and put a lot of effort into what they do. The home is very well run. The Reception staff...
In my experience Charters Court Care Home RH19 2GW is on of the best bhomes in this area. The staff are always very pleasant and helpful. The Activities group are excellent and very devoted to the residents and put a lot of effort into what they do. The home is very well run. The Reception staff are always very helpful and pleasant.
I am very pleased with the care that my that my husband is receiving at Charters Court Care Home. Praise is due to all the staff who are always cheerful. helpful and caring.
I am very pleased with the care that my that my husband is receiving at Charters Court Care Home. Praise is due to all the staff who are always cheerful. helpful and caring.
The care my mother is getting here is second to none. The staff are so loving, caring and always helpful. I'm always welcomed with a smile and my mother is so well cared for. We are very lucky to have such an amazing team of people looking after our loved ones.
The care my mother is getting here is second to none. The staff are so loving, caring and always helpful. I'm always welcomed with a smile and my mother is so well cared for. We are very lucky to have such an amazing team of people looking after our loved ones.
My husband was admitted to Charters Court care home in September 2023, he has Alzheimer's. As a family, it was a very difficult decision to make, but we know he is being cared for so well. The staff are so kind and friendly and we are so grateful to them. I must really mention the amazing Wellbeing...
My husband was admitted to Charters Court care home in September 2023, he has Alzheimer's. As a family, it was a very difficult decision to make, but we know he is being cared for so well. The staff are so kind and friendly and we are so grateful to them. I must really mention the amazing Wellbeing team who organise wonderful activities for the residents, organising regular musicians, singers, magicians and even small animals that visit, and also the residents are taken on outings in the mini-bus to garden centres etc, this gives so much pleasure. This year my husband and I celebrated our Diamond wedding anniversary (60 years) and after mentioning this, my husband's room was decorated with balloons etc and we had a lovely cake that we were able to cut together, which meant so much. The food is of a very high standard and cleanliness is excellent. As a family we are so pleased that my husband is at Charters Court, we know that he is safe and sound.
I was very concerned when mum went into a home. Charters Court Care Home is mum's home now and she is much happier. Everyone is so lovely, she always seems to be doing one activity or another. I was able to join mum in the zumba class, we had such a good time bumping into each other.
I was very concerned when mum went into a home. Charters Court Care Home is mum's home now and she is much happier. Everyone is so lovely, she always seems to be doing one activity or another. I was able to join mum in the zumba class, we had such a good time bumping into each other.
My mother has Alzheimer's and has been living at Charters Court Care Home for almost 6 years now. I cannot express enough my gratitude to the staff and managers at Charters. Their care for my mother is second to none. Mum feels safe and secure. I feel extremely comforted at their level of...
Additional care is needed for my mother by way of covert medication, assistance with eating/drinking, toileting and now walking. Nothing is too much trouble for any of the staff at Charters Court. I have personally observed the staff on mum's ward to be very kind and caring. I have known the deputy manager (current acting manager) for several years now. She is dedicated, experienced, kind and compassionate. This culture flows through to everyone.
Choosing somewhere for mum to live was very stressful. I consider us to be very fortunate and privileged that mum resides at Charters Court. Highly recommend.
My father has been a resident for more than 5 years and the other reviews I read about Charters Court seem so very different from my own personal experience. While there have been and remain a few truly amazing staff over the years, our experience with management is that they are anything but kind...
My father has been a resident for more than 5 years and the other reviews I read about Charters Court seem so very different from my own personal experience. While there have been and remain a few truly amazing staff over the years, our experience with management is that they are anything but kind and caring. The care my father has received has fallen short on multiple occasions, but recently it has deteriorated significantly. With the on site managerial role open now for several weeks, it seems that processes are slipping. As a very recent example, my father was left in his room, on his own for Christmas Day, while other residents were treated to an enjoyable lunch, he was left in his bed - he is wheelchair bound and non verbal. Imagine our distress to learn this is how our Father spent his Christmas day! I cannot therefore, in good conscience recommend this home.
Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you have not experienced the kind care we would expect. Having reviewed your concern we found no incident which occurred on the day indicated. Our colleagues had assessed your...
Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you have not experienced the kind care we would expect. Having reviewed your concern we found no incident which occurred on the day indicated. Our colleagues had assessed your father to be very tired and sleepy and as such, in his interest, the decision was taken to allow him to rest in bed, and even when your mother visits, your father remains tired due to his deteriorating health condition. On days your mother does not visit, and your father is sleepy, the decision is made for him to rest in bed and your mother is aware of this. Our clinical lead spoke with your mother last week and she agreed to visit in the afternoons to allow your father to attend wellbeing activities. An example of which one day this week there was no group activities as some residents had gone shopping, your father was alert and we brought him to have dinner with other residents. We are not aware of standards slipping at the home nor has your mother raised any concerns. Whilst we actively recruit for a new home manager, the previous manager continues to support, and the deputy manager and clinical lead remain in the home. Should you wish to discuss your concerns, please do not hesitate to contact us, we will be happy to help.
My mum couldn't wait to move in! The staff were all lovely and looked after her so well. As a family, we knew that she was safe and was lovingly cared for.
My mum couldn't wait to move in! The staff were all lovely and looked after her so well. As a family, we knew that she was safe and was lovingly cared for.
Staff can't do enough for my parents. They are so respectful to all residents.
Staff can't do enough for my parents. They are so respectful to all residents.
Mum now needs help with eating and this is done with care, calmly and with patience.
All the...
Mum now needs help with eating and this is done with care, calmly and with patience.
All the staff are very friendly from the receptionists to the nurses.
My father was also very pleased to see how settled mum is and he often commented about the exceptional care mum received. My father lived nearby and visited mum every day until he died earlier this year.
When visiting, I am always made to feel welcome and I do appreciate my cup of tea.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 June 2021Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (34) & Events (0)
- 01 Apr 2026
Residents at Charters Court Care Home in East Grinstead enjoyed a fun and creative morning recently as they came together to make colourful Easter chick pom-poms. The activity brought plenty...
- 30 Mar 2026
Residents at Charters Court Care Home in East Grinstead recently spent a relaxing and creative morning arranging beautiful flowers, bringing colour and joy to the home. The popular activity saw...
- 26 Mar 2026
Residents at Charters Court Care Home in East Grinstead, West Sussex, have been making the most of the recent spell of glorious weather by spending time outdoors and enjoying the...
There are no upcoming events for Charters Court Care Home.
Accreditations
There are no accreditations posted yet for Charters Court Care Home.
Meet the Team (1)

What does ‘kindness’ mean to you?
“Kind care is always listening to the residents and their families and learning what is important to them.”
As a...
What does ‘kindness’ mean to you?
“Kind care is always listening to the residents and their families and learning what is important to them.”
As a Manager, Shirley has gained a wealth of experience in providing care and support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.
Shirley closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what her favourite about being a Home Manager, Shirley remarked:
"My favourite thing about being a Home Manager is knowing my residents are safe, cared for and supported by my staff team. That the home is respected and somewhere people want to come and live.”
If you would like to find out more about Charters Court, Shirley would be delighted to have an informal discussion with you to answer any questions and provide further information.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charters Court Care Home to verify any information. View our terms and conditions. Charters Court Care Home has an Enhanced Service -what an Enhanced Service includes.