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Charters Court Care Home

2 Charters Village Drive, East Grinstead, Surrey RH19 2GW
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Excellent facility. Very clean and organised. Great staff.Richard J(Son of Resident/Service User)
Charters Court Care Home, East Grinstead
Charters Court Care Home, East Grinstead
Charters Court Care Home, East Grinstead

Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care.

Set in a welcoming environment, residents at Charters Court benefit from a number of spaces to relax, socialise and dine, as well as engage in the varied activities programme which includes everything from exercise classes to baking and gardening.

Taking a person-centred approach, all care services...  

Care Provided by Charters Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Facilities

  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,795From £1,795
Residential Dementia CareFrom £1,795From £1,795
Nursing CareFrom £2,082From £2,082

Contact Charters Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Julie Harper(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Open visiting

Parking

  • Parking available

Charters Court Care Home Reviews (155)

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9.8

Charters Court Care Home has a Review Score of 9.8 (9.846) out of 10, based on 39 reviews in the last 2 years. Over all time Charters Court Care Home has 155 reviews.

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Showing 155 reviews matching selected criteria
Review from Anita H (Daughter of Resident) published on 11 June 2025 Submitted via Postal Card
Overall Experience
My father has been in the nursing care suite for 12 weeks and id due to leave soon. From the very start, the staff at reception, the carers, the cleaning and maintenance personnel were all extremely engaging and professional with a greeting every single day. My father has been very well looked after by all the nursing staff, and the activities provided are wonderful. Charters Court is just a lovely place to be, even the visitors know and interact with each other - such a caring/friendly environment.

And the food is great too!!

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Review from Amanda B (Daughter of Resident) published on 29 April 2025 Submitted via Website
Overall Experience
Due to Mum's dementia worsening, we moved her into Charters Court in November 2024.
Thanks to the wonderful carers she settled really well and really quickly.

Everyone is so welcoming and helpful, it's a joy to visit.

We are all so pleased to find a care home that truly cares, with great entertainment and wonderful surroundings. I tell Mum she is staying in a 5* hotel, and I'm not far from the truth!

Thank you Charters Court!

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Review from Paul H (Son of Resident) published on 24 April 2025 Submitted via Postal Card
Overall Experience
My father was cared for and pampered from start to the end.
He wasnt just treated as a resident. HE was treated as part of a community and extended family.

Thankyou for everything you did as a care home.

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Review from John M (Brother of Resident) published on 16 April 2025 Submitted via Website
Overall Experience

My sister recently moved into Charters Court Care Home after a long stay in hospital, and now requires a home with nursing facilities to meet her daily needs. To relinquish your independence and to find a home with loving caring staff in an acceptable environment we thought would be very difficult. Fortunately after some searching, we found Charters Court Care Home. Not only are the staff loving and caring which is the most important but the home itself would be able to compete with any five star luxury hotel. All needs are taken care of from excellent food, hair salon and nail bar, daily activities to clothes washed on a daily basis and returned ironed the same day. Everyone from residents to relatives and friends are made incredibly welcome. I can not think of a better place to meet any individual's needs. Fortunately for us we found this excellent home for which we thank our lucky stars!

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Review from Edwina H (Wife of Resident) published on 11 April 2025 Submitted via Postal Card
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My husband is so well looked after. Fabulous care and staff.

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Review from P E (Husband of Resident) published on 19 March 2025 Submitted via Postal Card
Overall Experience

My wife went to Charter Court for four weeks respite and I cannot praise the home highly enough. I was really pleased with every aspect of her care, the accommodation, how clean everything was and how they attended to all her requirements. She was extremely happy with the quality and quantity of the food - my only issue is that I'm expected to reach that standard now she is home.

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Review from Ann M (Sister of Resident) published on 7 March 2025 Submitted via Postal Card
Overall Experience

In my experience Charters Court Care Home RH19 2GW is on of the best bhomes in this area. The staff are always very pleasant and helpful. The Activities group are excellent and very devoted to the residents and put a lot of effort into what they do. The home is very well run. The Reception staff are always very helpful and pleasant.

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Review from M C (Wife of Resident) published on 26 February 2025 Submitted via Postal Card
Overall Experience

I am very pleased with the care that my that my husband is receiving at Charters Court Care Home. Praise is due to all the staff who are always cheerful. helpful and caring.

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Review from D B (Daughter of Resident) published on 26 February 2025 Submitted via Postal Card
Overall Experience

The care my mother is getting here is second to none. The staff are so loving, caring and always helpful. I'm always welcomed with a smile and my mother is so well cared for. We are very lucky to have such an amazing team of people looking after our loved ones.

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Review from R S (Wife of Resident) published on 25 February 2025 Submitted via Website
Overall Experience

My husband was admitted to Charters Court care home in September 2023, he has Alzheimer's. As a family, it was a very difficult decision to make, but we know he is being cared for so well. The staff are so kind and friendly and we are so grateful to them. I must really mention the amazing Wellbeing team who organise wonderful activities for the residents, organising regular musicians, singers, magicians and even small animals that visit, and also the residents are taken on outings in the mini-bus to garden centres etc, this gives so much pleasure. This year my husband and I celebrated our Diamond wedding anniversary (60 years) and after mentioning this, my husband's room was decorated with balloons etc and we had a lovely cake that we were able to cut together, which meant so much. The food is of a very high standard and cleanliness is excellent. As a family we are so pleased that my husband is at Charters Court, we know that he is safe and sound.

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Review from Sally M (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card
Overall Experience

I was very concerned when mum went into a home. Charters Court Care Home is mum's home now and she is much happier. Everyone is so lovely, she always seems to be doing one activity or another. I was able to join mum in the zumba class, we had such a good time bumping into each other.

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Review from Donna G (Daughter of Resident) published on 16 January 2025 Submitted via Website
Overall Experience
My mother has Alzheimer's and has been living at Charters Court Care Home for almost 6 years now. I cannot express enough my gratitude to the staff and managers at Charters. Their care for my mother is second to none. Mum feels safe and secure. I feel extremely comforted at their level of competence, implementation of standard operating procedures, and regular communication (I live overseas).
Additional care is needed for my mother by way of covert medication, assistance with eating/drinking, toileting and now walking. Nothing is too much trouble for any of the staff at Charters Court. I have personally observed the staff on mum's ward to be very kind and caring. I have known the deputy manager (current acting manager) for several years now. She is dedicated, experienced, kind and compassionate. This culture flows through to everyone.

Choosing somewhere for mum to live was very stressful. I consider us to be very fortunate and privileged that mum resides at Charters Court. Highly recommend.

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Review from A V (Daughter of Resident) published on 3 January 2025 Submitted via Website
Overall Experience

My father has been a resident for more than 5 years and the other reviews I read about Charters Court seem so very different from my own personal experience. While there have been and remain a few truly amazing staff over the years, our experience with management is that they are anything but kind and caring. The care my father has received has fallen short on multiple occasions, but recently it has deteriorated significantly. With the on site managerial role open now for several weeks, it seems that processes are slipping. As a very recent example, my father was left in his room, on his own for Christmas Day, while other residents were treated to an enjoyable lunch, he was left in his bed - he is wheelchair bound and non verbal. Imagine our distress to learn this is how our Father spent his Christmas day! I cannot therefore, in good conscience recommend this home.

Reply from Clare Sheehan, Hospital Liaison Team at Charters Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you have not experienced the kind care we would expect. Having reviewed your concern we found no incident which occurred on the day indicated. Our colleagues had assessed your...  

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Review from Sue B (Daughter of Resident) published on 22 November 2024 Submitted via Postal Card
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My mum couldn't wait to move in! The staff were all lovely and looked after her so well. As a family, we knew that she was safe and was lovingly cared for.

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Review from M H (Son of Resident) published on 20 November 2024 Submitted via Postal Card
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Staff can't do enough for my parents. They are so respectful to all residents.

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Review from Nicky G (Daughter of Resident) published on 3 October 2024 Submitted via Website
Overall Experience
My mother has late onset dementia. She has lived in the care home for two years now. She has received loving care since the day she arrived. She feels safe which is a great help for me and my family.
Mum now needs help with eating and this is done with care, calmly and with patience.
All the staff are very friendly from the receptionists to the nurses.
My father was also very pleased to see how settled mum is and he often commented about the exceptional care mum received. My father lived nearby and visited mum every day until he died earlier this year.

When visiting, I am always made to feel welcome and I do appreciate my cup of tea.

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Review from Mandi L (Daughter-in-law of Resident) published on 27 September 2024 Submitted via Website
Overall Experience
My father in law had the best care and attention that I could have wished for during the 16 months that he resided on Willow Suite.
Every single member of the staff were wonderful and really cared about him and his well-being.
I seriously can't thank them all enough or praise them more for their genuine concern and desire for his best interest. Your patience and care was so much appreciated.

Thank you all

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Review from Karen J (Friend of Resident) published on 4 September 2024 Submitted via Website
Overall Experience
Charters Court has so many qualities that other care homes lack. Management runs a solid team of staff which makes the home run efficiently. Staff take into account the residents needs and do their best to make them feel cared for and at home. The reception staff are always smiling, very friendly and approachable.
The food is first class, running a 3 course menu plus the staff adapt to the residents needs where necessary. The rooms and communal areas are spotless and bright with great furnishings. Such a pleasant environment.
There are daily activities for residents to attend or even take the mini bus into town.

I can't fault Charters in any way and would highly recommend this care home.

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Review from E C (Friend of Resident) published on 27 August 2024 Submitted via Postal Card
Overall Experience

Charters Court has a wonderful homely feel. The staff are kind and caring and very knowledgeable. They always keep me informed of any changes. There is a huge range of fun activities constantly taking place and the food is home-cooked and always delicious. The admin and reception team are helpful and the laundry is always clean and fragrant.

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Review from S A (Daughter of Resident) published on 18 July 2024 Submitted via Postal Card
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The care at Charters Court is excellent, the care staff, nurses, and receptionists are always willing to help. The care given to residents is superb and all my Mum's needs are met.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 June 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (37) & Events (0)

News
  • 01 Apr 2026

    Residents at Charters Court Care Home in East Grinstead enjoyed a fun and creative morning recently as they came together to make colourful Easter chick pom-poms. The activity brought plenty...

  • 30 Mar 2026

    Residents at Charters Court Care Home in East Grinstead recently spent a relaxing and creative morning arranging beautiful flowers, bringing colour and joy to the home. The popular activity saw...

  • 26 Mar 2026

    Residents at Charters Court Care Home in East Grinstead, West Sussex, have been making the most of the recent spell of glorious weather by spending time outdoors and enjoying the...

Upcoming Events

There are no upcoming events for Charters Court Care Home.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Charters Court Care Home.

Meet the Team (1)

Shirley Emilio
Shirley EmilioJob Title:Home ManagerJoined: 2025

What does ‘kindness’ mean to you?

“Kind care is always listening to the residents and their families and learning what is important to them.”

As a Manager, Shirley has gained a wealth of experience in providing care and support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.

Shirley closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

When asked what her favourite about being a Home Manager, Shirley remarked:

"My favourite thing about being a Home Manager is knowing my residents are safe, cared for and supported by my staff team. That the home is respected and somewhere people want to come and live.”

If you would like to find out more about Charters Court, Shirley would be delighted to have an informal discussion with you to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charters Court Care Home to verify any information. View our terms and conditions. Charters Court Care Home has an Enhanced Service -more info.