Charters Court Care Home

2 Charters Village Drive, East Grinstead RH19 2GW
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9.8 144 Reviews
  • Charters Court Care Home, East Grinstead
Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care.

Set in a welcoming environment, residents at Charters Court benefit from a number of spaces to relax, socialise and dine, as well as engage in the varied activities programme which includes everything from exercise classes to baking and gardening.

Taking a person-centred approach, all care services are completely personalised to individual residents and their unique requirements and preferences, ensuring they not only feel safe and cared for but also respected and valued for who they are.

Community is a big focus at Charters Court too. As well as encouraging residents to spend time with friends and family and other residents, the team also arrange plenty of opportunities to get involved with the East Grinstead community, ensuring they never feel excluded from living the life they want to live.

To find out more about life at Charters Court, please get in touch with the team.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Facilities

  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1685
  • Self-Funded Residential Dementia Care: from £1685
  • Self-Funded Nursing Care: from £1971
  • RESPITE Self-Funded Residential Care: from £1685
  • RESPITE Self-Funded Residential Dementia Care: from £1685
  • RESPITE Self-Funded Nursing Care: from £1971

These prices are only a guideline, please contact Charters Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Julie Harper (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Private, NHS and Local Authority
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Visiting

  • Open visiting

Parking

  • Parking available

Charters Court Care Home Reviews (144)

9.8

Charters Court Care Home has a Review Score of 9.8 (9.820) out of 10, based on 48 reviews in the last 2 years.
Over all time Charters Court Care Home has 144 reviews.

Overall Experience
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Date Published
  • 144
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  • 48
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Reviewer Connection to Charters Court Care Home
  • 46
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  • 9
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  • 4
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  • 2
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Total of 144, showing 101-120
Review from P S (Son of Resident) published on 15 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mother likes Charters Village. Caring staff and a nice comfortable room. She enjoys personal touches like hairdressing and nails, hand massage.
She doesn't enjoy the food and has difficulty in swallowing. She is being reviewed by a dietician. Her diet consists entirely of soup, avocados (we supply)
and jacket potatoes. Occasionally ice cream, but dislikes because of poor quality. She has been served margarine on a jacket potato and was very cross. She thinks I have been over-generous on marking, but it's not the kitchen's fault that she cannot eat.
Reply from Tracy Hardy, Careline Team Leader at Charters Court Care Home

Thank you for your review. We have recently had a chance to meet up and discuss the menu and can confirm that residents are offered choices from a menu for every meal at the home. The menu and food choices have been developed by a nutritionist to meet the needs of people living in a care home. However, we appreciate that everyone is an individual and if the resident does not like what is on the menu, we are always more than happy to provide an alternative.

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Review from V N (Daughter of Resident) published on 2 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the nursing home, Charters Court, to be a well run, professional establishment. My mother has settled very well due to the kindness and attention of the lovely staff. I can recommend this nursing home without reserve. My mind is at rest in the knowledge she is in such capable hands.
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Review from Julia J (Daughter of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been a huge relief that my father has settled as well as he has within a few days of moving into Charters Court. Dad suffers with a rare form of Alzheimers but has seemed very content for much of the time. All the staff are very friendly at all times and really care about the residents' welfare.
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Review from Paul B (Husband of Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My spouse's situation in the care home is atypical. She spends the majority of the time out of bed at home. Her condition makes swallowing difficult such that her food is provided by me. The questions below for food and drink are not applicable. Similarly, management, where over the past year there
have been five managers. Regardless of the above, I am very satisfied with the facilities, care and support.
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Review from Dawn P (Daughter of Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother has been here for 2 months and is very happy here. The staff are lovely and very kind and caring to her. Her mind is stimulated and her mobility has improved. They really care and she is happy. What more could I ask for?
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Review from Garry H (Relative of Resident) published on 29 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Charters Court is an amazing home! The best of the best. The staff team are exceptional, we are kept in the loop about our relative at all times. The recent changes in management have made a huge positive impact. All of the residents I see and speak too are happy and smiling. HC-one does what it says
on the tin - the kind care company.
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Review from Sonia R (Friend of Resident) published on 29 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent home delivering the very best care. Absolutely love it here and so do the residents, I hope I have the opportunity to live somewhere as great as this. Excellent staff team, can’t fault any of them. Very impressed with some of the recent changes and certainly no complaints with the new management.
Very nice indeed!
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Review from J R (Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love this home! Very accommodating and lovely.


Caring, kind staff, lovely food.


Always something going on for everyone.

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Review from Peter H (Son-in-law of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excessive time seems to be spent on paperwork rather than care. The care plan system seems unnecessarily bureaucratic. Care provided is good but could be improved by making more personal, individual service for each resident.
Reply from Clare Sheehan, Careline Advisor at Charters Court Care Home

Thank you for your feedback regarding the care delivery at Charters Court. The paperwork we currently use at Charters Court is the same as the system used in our other HC-One Homes and has previously been highlighted as very person-centred and thorough by local authorities. We’re still in the early stages though as we have only just moved over to the new style. Our colleagues continue to receive training and support around the new paperwork so you should see improvement soon as the team gets used to it. We’re always happy to discuss care planning with residents and relatives and we regularly review them to ensure they meet our resident's needs.

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Review from Elaine J (Sister of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a beautiful building inside, very safe for residents. Good almost too good and plentiful.
Smaller portions and more known meals I feel would encourage eating. A gap between food on plates so they can be seen individually. Activities don't always happen - outside musicians are excellent. Staff
are friendly and kind. Not always in the room.
Reply from Clare Sheehan, Careline Advisor at Charters Court Care Home

Thank you for your kind comments. We are very proud of the hard work and dedication from our team here at Charters Court. I have noted the comments regarding food and will discuss further with our kitchen team. We do ensure the dining experience meets our residents nutritional needs as well as being enjoyable. Activities are currently being developed within the home and we try to include residents and relatives ideas to provide that person-centred approach. Staffing levels have recently been reviewed and our agency colleague numbers are reducing as we recruit more of our own permanent team members.

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Review from Kenneth G (Husband of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind carers providing excellent care.
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Review from Liz B (Daughter of Resident) published on 31 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the home to be welcoming and friendly. Everyone you meet from the manager to the cleaner are always happy.
Rooms are big and well furnished. There are no smells anywhere. The overall standard is excellent!
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Review from Joyce D (Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When it was first suggested that I came to this care home, it was for a 2/3 week trial. It became apparent that I would not be fit to live alone so it was arranged that I should move here. I have been quite ill twice here, the nursing and car I received was excellent.
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Review from T L (Husband of Resident) published on 17 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care given is very good. The food is nice and the home is clean and well maintained. Nothing seems too much trouble. My wife is happy.
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Review from Jerry B (Relative of Resident) published on 16 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have my wife's mother and aunt as residents of Charters Court (Maple). Over the last 16 months have found the level of care, compassion and security provided very reassuring and have complete confidence that they are safe and happy at all times.
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Review from L M (Daughter of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A bright, pleasant and comfortable home.
My mother is very happy and well looked after.
There is a happy atmosphere and enjoyable activities.
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Review from S B (Daughter of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the detail to care given by all members of staff to be a very high standard.
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Review from D M (Son of Resident) published on 15 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone I have dealt with at Charters, whether nurses, carers, activity leaders or admin/managerial, has been professional, supportive and caring, and has consistently gone the extra distance to be helpful to our family. My parents moved into the home over two years ago and have been safe and happy,
benefiting from high levels of care and enjoying the various activities provided. Both had different needs, one requiring nursing care and the other having dementia, and Charters was one of the few homes that could accommodate their needs. The bedrooms and lounges are spacious and well appointed, and the catering is of the highest standard. Both parents have spent time in hospital and the staff have helped with appointments and recuperation. My mother died recently and the levels of care extended to her in her last days and the support we have received since then have been excellent. My father has built up a good rapport with the staff and other residents and continues to thrive.
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Review from Robin M (Son of Resident) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Probably the best care home in the area.
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Review from Sarah M (Daughter-in-law of Resident) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the first care home we have experience of and are very impressed with the care and facilities provided.
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Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Charters Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.820 for Charters Court Care Home is calculated as follows: ( (469 Excellents x 5) + (81 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 557 Ratings = 4.82
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Charters Court Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Julie

Julie Harper

Job Title: Home Manager Joined: 2025

What does ‘kindness’ mean to you?


“Kind care is always Listening to the residents and their families and learning what is important to them.”


As a Manager, Julie has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Julie closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what her favourite about being a Home Manager, Julie remarked:


"My favourite thing about being a Home Manager is Knowing my residents are safe, cared for and supported by my staff team. That the home is respected and somewhere people want to come and live.”


Outside of work, Julie enjoys spending quality time with her family.


If you would like to find out more about Charters Court, Julie would be delighted to have an informal discussion with you to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charters Court Care Home to verify any information. View our terms and conditions. Charters Court Care Home has an Enhanced Service - more info.