Charters Court Care Home

2 Charters Village Drive, East Grinstead RH19 2GW
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9.8 148 Reviews
  • Charters Court Care Home, East Grinstead
Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care.

Set in a welcoming environment, residents at Charters Court benefit from a number of spaces to relax, socialise and dine, as well as engage in the varied activities programme which includes everything from exercise classes to baking and gardening.

Taking a person-centred approach, all care services are completely personalised to individual residents and their unique requirements and preferences, ensuring they not only feel safe and cared for but also respected and valued for who they are.

Community is a big focus at Charters Court too. As well as encouraging residents to spend time with friends and family and other residents, the team also arrange plenty of opportunities to get involved with the East Grinstead community, ensuring they never feel excluded from living the life they want to live.

To find out more about life at Charters Court, please get in touch with the team.
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Care Provided by Charters Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Facilities

  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1685
  • Self-Funded Residential Dementia Care: from £1685
  • Self-Funded Nursing Care: from £1971
  • RESPITE Self-Funded Residential Care: from £1685
  • RESPITE Self-Funded Residential Dementia Care: from £1685
  • RESPITE Self-Funded Nursing Care: from £1971

These prices are only a guideline, please contact Charters Court Care Home to find out the exact price for your requirements.

Contact Charters Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Charters Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Julie Harper (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Open visiting

Parking

  • Parking available

Charters Court Care Home Reviews (148)

9.8

Charters Court Care Home has a Review Score of 9.8 (9.825) out of 10, based on 45 reviews in the last 2 years.
Over all time Charters Court Care Home has 148 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Charters Court Care Home
  • 48
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Total of 148, showing 121-140
Review from S B (Daughter of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the detail to care given by all members of staff to be a very high standard.
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Review from D M (Son of Resident) published on 15 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone I have dealt with at Charters, whether nurses, carers, activity leaders or admin/managerial, has been professional, supportive and caring, and has consistently gone the extra distance to be helpful to our family. My parents moved into the home over two years ago and have been safe and happy,
benefiting from high levels of care and enjoying the various activities provided. Both had different needs, one requiring nursing care and the other having dementia, and Charters was one of the few homes that could accommodate their needs. The bedrooms and lounges are spacious and well appointed, and the catering is of the highest standard. Both parents have spent time in hospital and the staff have helped with appointments and recuperation. My mother died recently and the levels of care extended to her in her last days and the support we have received since then have been excellent. My father has built up a good rapport with the staff and other residents and continues to thrive.
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Review from Robin M (Son of Resident) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Probably the best care home in the area.
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Review from Sarah M (Daughter-in-law of Resident) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the first care home we have experience of and are very impressed with the care and facilities provided.
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Review from AM (Daughter of Resident) published on 8 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We stumbled across this home in the middle of what was an extremely distressing time for us as a family. We arrived at 5.30pm to look around, thinking that it would be a flying visit. Wrong! The manager took the time to listen to us and find out about mum before showing us around. When walking around
every member of the staff stopped and spoke to us and smiled. The decision was made and mum moved in a week later. She has gone from strength to strength. She’s made friends, is eating and drinking so much better. She loves the activities and all of the staff. We, as a family will be forever grateful to Charter’s Court.
Note to the owners - look after that manager and the team as they are truly amazing people.
THANK YOU!
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Review from Mark V (Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have been staying for two weeks respite care. Good staff and food. Rooms clean and spacious. I will return again.
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Review from J W (Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love this home. Very good food, care and room.
Loved the sherry morning and quiz.
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Review from George W (Son of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Recently moved my father into this home.
So far it is good.
Staff are friendly and they are always visible.
Rooms large and clean.
Would recommend.
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Review from M V B (Respite Resident) published on 25 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good, caring, kind staff. Good food. Nice room. Very clean. The only thing wrong is, it could be closer to the town.
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Review from Dennis S (Resident) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home provided expert care and help following my early discharge from hospital. I have a relapsing disease which requires dietary and medication support that only specialists which you have at Charters Court can provide.
The home is kept beautifully clean and the staff are friendly and welcoming.
It was a thoroughly nice experience after hospitalisation. I hope they will let me stay again if my condition deteriorates.
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Review from Helen J (Daughter of Resident) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always found my mother well cared for clean and dressed with care.
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Review from B R (Son of Resident) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all excellent and friendly. I feel my mother is well cared for.
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Review from Chris R (Son of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care shown in the home is always excellent - attentive and responsive.
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Review from Trisha R (Daughter-in-law of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very comfortable and spacious care home with lovely friendly staff and facilities. The staff are always very welcoming when we visit. Thank you all.
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Review from Jaki H (Daughter of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father seems content and happy in Charters Court. The staff are warm, kind and very supportive here. They have phenomenal patience and their interest in each person goes beyond my previous experience. I appreciate their thoughtfulness and the way I'm contacted and informed every step of the way.
I feel like we are jointly making decisions in his best interests. I know I can leave my father here with peace of mind that he is extremely well taken care of.
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Review from Louise J (Granddaughter of Resident) published on 17 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Granny has been here for just over 6 months now. When she first went in she was quite poorly. Over the time, because of good care, she has become
Much better and more like my granny again.
A wonderful home with good staff.
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Review from J H (Daughter of Resident) published on 12 September 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother is very happy here. I had my reservations about management of the home, however, this seems to be improving with the appointment of a new, local manager. The care staff do a fantastic job on a daily basis. The home is spotless and never smells. Food is good, although some changes recently
aren’t popular with Mother!
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Review from Daryl (Daughter of Resident) published on 7 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad entered Charters Court in June 2016 in the Dementia suite and my mother entered the nursing suite in October 2016. My father's dementia progressed very quickly and the staff care for him extremely well and with lots of care and compassion until he passed away in June 2017. My mother entered on
palliative care from hospital. The nursing team looked after her so well she was soon off palliative care and she has been able to enjoy a further year that we never thought she would see. To me this home is a diamond in the heart of Sussex and should be cherished.
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Review from Mary O (Friend of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a carer, I am very pleased to have found Charters Court who provide respite care.
I have used this facility three times now and am very happy with the excellent care that is afforded to the residents.
The staff are all first class.
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Review from Audrey E (Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The question of food is hard to answer as one day it would be good, and the next terrible! And toying with all the extra charges.


One suggestion is a 'true' Chinese meal!

Reply from Clare Sheehan, Careline Advisor at Charters Court Care Home
Thank you for the positive review you have made with regards to your overall experience at Charters Court. We take feedback seriously to consistently maintain the quality of our services and…read more
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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Charters Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.825 for Charters Court Care Home is calculated as follows: ( (445 Excellents x 5) + (73 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 525 Ratings = 4.825
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Charters Court Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Julie

Julie Harper

Job Title: Home Manager Joined: 2025

What does ‘kindness’ mean to you?


“Kind care is always Listening to the residents and their families and learning what is important to them.”


As a Manager, Julie has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Julie closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what her favourite about being a Home Manager, Julie remarked:


"My favourite thing about being a Home Manager is Knowing my residents are safe, cared for and supported by my staff team. That the home is respected and somewhere people want to come and live.”


Outside of work, Julie enjoys spending quality time with her family.


If you would like to find out more about Charters Court, Julie would be delighted to have an informal discussion with you to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charters Court Care Home to verify any information. View our terms and conditions. Charters Court Care Home has an Enhanced Service - more info.