Submit a Review for Chapel House Care & Nursing Home
Horton Road, Gloucester, GL1 3EY
View full details of Chapel House Care & Nursing HomeLatest Reviews for Chapel House Care & Nursing Home
15 January 2026
Chapel House is lovely place with a nice homely feel. Staff were friendly and nothing was too much trouble for them. Mum's room was clean, warm and very comfortable. Management were constantly visible, approachable and easy to speak to.
Mum received consistently good care and in her final days, and
even when she passed away, she and we her family, were well supported, treated with dignity, kindness and tenderness. Something we will never forget and will be forever grateful for.
14 January 2026
My father was submitted to the Chapel House care home, following concerns we raised about the level of care he required as his parkinsons disease had reached the next level. The team at the care home welcomed us on the day he arrived, spent time talking to us before taking him to this room. The care
home felt clean, had good open spaces, was friendly, and the staff were very understanding. The room was located on the top floor, with easy access via a lift suitable for people who can walk or use wheelchairs. It had a bright, clean feel to the layout with good outside views. A large bathroom with a walk-in shower and a good-sized TV in the main living room. Plenty of storage for clothes and personal things. He has settled well, and we now feel a lot happier that his needs are being catered for 24/7, which we would have found difficult to do.
13 January 2026
I have always found all the staff very friendly and caring and understand my father very well. Management has been very changeable over the last year but anyone i have come across has been friendly. Care plans are checked with myself regularly to make sure we are happy.
29 October 2025
This is a lovely home, with a homely feel. Staff were very lovely & nothing was ever too much trouble for them. As a family they knew us by our first names, which was nice. They were so kind to my Mum. Management visible & available to speak to. All in all a really great & well run home.
08 October 2025
Lovely rooms and very caring and thoughtful staff. Food is very nice and a warm welcome is extended to family.
18 August 2025
We have been extremely impressed by the level of care at Chapel House. From our initial visit and the ease of getting our Dad moved in, throughout his few short months here and especially in his last days, when every effort was made to keep him safe and cared for. We cannot adequately express how
grateful we are for the fact his last few months were as good as could be hoped for
22 May 2025
Chapel House staff are so caring nothing was too much trouble for them. My hubby loved his breakfast. Best meal of the day. But puddings were great too. The staff had so much time to listen and talk to him. I love them all.
07 May 2025
Excellent service day or night. Very friendly staff nothing too much trouble.
Lovely food and always a choice.
Everywhere spotlessly clean and smelling fresh.
Altogether a lovely care home.
I can thoroughly recommend it.
02 May 2025
When my husband presses the button for assistance he waits 15-25 minuts for help. His food is not cut up for him and he can not cut it himself. He does not get checked on very often.
20 March 2025
One staff member and all the staff at Chapel House have been so welcoming of my sister who needed to move due to changing needs.
The room is delightful. The food is wonderful and appetising. I haven't yet seen a member of staff not smiling.
My sister settled in almost immediately. We are hoping
a plan to get my sister more mobile will prove successful.
07 February 2025
My father was admitted into the care of Chapel House Care & Nursing Home on the 1st August 2024. From the first day, the atmosphere was warm and homely which gave you a feeling of safety. My father was given 24/7 care by people who genuinely loved what they were doing. Nothing was too much trouble
and dad never lacked for company. It put the family at ease to know that he was being so well cared for. You couldn't single any one person out as they all worked as a team. The home was cleaned everyday, the laundry usually came back within the day and the variety and quality of meals were first rate. The medical team were always around if you needed to discuss anything or were concerned. Everyone in the home, including the office team worked together to make dads stay as enjoyable as could be expected. Sadly, dad passed away three weeks ago and the care and dignity shown to him can never be repaid by the family. The team were totally respectful and caring to him and to his family. I cannot praise them enough.
29 January 2025
Everyone I had contact with when my father was at Chapel Care and Nursing Home were excellent. My father was not an easy patient to look after but all the staff handled him very well and with care and understanding right till the end.
If you are looking for a care home, then I highly recommend you
look here.
07 November 2024
I am very very pleased to have had my wife placed in such a pleasant nursing home with caring staff on all levels, from management right down to cleaners. I would highly recommend Chapel House to anyone looking for a safe place in pleasant surroundings for a loved one.
07 November 2024
As my husband has only been in the care home for just over 3 weeks, my review is I am very pleased with the attention my husband is getting. I hope in the future they will try and get my husband out of the bed into a chair and maybe meet other residents. Can't respond to activities as my husband is
bedridden.
26 April 2024
This was a very hard and personal transition for both my husband and I. The worry and anxiety were quickly diluted by the warm and caring nature of the manager, reception greeting and all the caring staff. My husband has settled well. The meals are so appetising, and nothing is too much trouble.
After each visit, I leave knowing he is safe and happy.
04 March 2024
All the staff at Chapel House were incredibly kind to my mum in her last few months. She had very good care 24/7 and it was very reassuring for me knowing she was safe and secure.
30 January 2024
I am very grateful to all the staff at Chapel House for their attention to my father. They made his last few months as comfortable as possible, acting kindly and professionally at every stage. They also supported me - always willing to answer questions and provide help and information. Requests we
made were listened to and fulfilled where possible.
25 January 2024
We, as a family, were very happy with Mum's excellent care at Chapple House Care Centre. From the moment Mum arrived until the day she left, she was treated with every respect of the best care. The staff were kind, thoughtful, caring and made sure Mym was happy and safe. We were kept informed at
every stage of assessment and helped through things we didn't understand. We are very grateful to all the staff for making Mum's stay a good and caring experience. Many thanks.
09 November 2023
We are very pleased with the care that our mum is receiving. The staff treat the residents with care and dignity. They listen to us and ask us to take in things that she needs. With their help, she is not "bed-bound" but sits out in the lounge and is taking a few assisted steps, knowing the staff
give her the opportunities to join in appropriate recreational activities downstairs. Mum is happy and well cared for, and we are happy.
17 October 2022
The care my father received at Chapel House Care Centre was top-rate. All the staff from carers, ancillary staff through to management were always friendly, polite, helpful and, above all, caring. My father settled really quickly and it soon felt like home, not only to him but to us too.
Latest Reviews for Chapel House Care & Nursing Home
15 January 2026
Chapel House is lovely place with a nice homely feel. Staff were friendly and nothing was too much trouble for them. Mum's room was clean, warm and very comfortable. Management were constantly visible, approachable and easy to speak to.
Mum received consistently good care and in her final days, and
even when she passed away, she and we her family, were well supported, treated with dignity, kindness and tenderness. Something we will never forget and will be forever grateful for.
14 January 2026
My father was submitted to the Chapel House care home, following concerns we raised about the level of care he required as his parkinsons disease had reached the next level. The team at the care home welcomed us on the day he arrived, spent time talking to us before taking him to this room. The care
home felt clean, had good open spaces, was friendly, and the staff were very understanding. The room was located on the top floor, with easy access via a lift suitable for people who can walk or use wheelchairs. It had a bright, clean feel to the layout with good outside views. A large bathroom with a walk-in shower and a good-sized TV in the main living room. Plenty of storage for clothes and personal things. He has settled well, and we now feel a lot happier that his needs are being catered for 24/7, which we would have found difficult to do.
13 January 2026
I have always found all the staff very friendly and caring and understand my father very well. Management has been very changeable over the last year but anyone i have come across has been friendly. Care plans are checked with myself regularly to make sure we are happy.
29 October 2025
This is a lovely home, with a homely feel. Staff were very lovely & nothing was ever too much trouble for them. As a family they knew us by our first names, which was nice. They were so kind to my Mum. Management visible & available to speak to. All in all a really great & well run home.
08 October 2025
Lovely rooms and very caring and thoughtful staff. Food is very nice and a warm welcome is extended to family.
18 August 2025
We have been extremely impressed by the level of care at Chapel House. From our initial visit and the ease of getting our Dad moved in, throughout his few short months here and especially in his last days, when every effort was made to keep him safe and cared for. We cannot adequately express how
grateful we are for the fact his last few months were as good as could be hoped for
22 May 2025
Chapel House staff are so caring nothing was too much trouble for them. My hubby loved his breakfast. Best meal of the day. But puddings were great too. The staff had so much time to listen and talk to him. I love them all.
07 May 2025
Excellent service day or night. Very friendly staff nothing too much trouble.
Lovely food and always a choice.
Everywhere spotlessly clean and smelling fresh.
Altogether a lovely care home.
I can thoroughly recommend it.
02 May 2025
When my husband presses the button for assistance he waits 15-25 minuts for help. His food is not cut up for him and he can not cut it himself. He does not get checked on very often.
20 March 2025
One staff member and all the staff at Chapel House have been so welcoming of my sister who needed to move due to changing needs.
The room is delightful. The food is wonderful and appetising. I haven't yet seen a member of staff not smiling.
My sister settled in almost immediately. We are hoping
a plan to get my sister more mobile will prove successful.
07 February 2025
My father was admitted into the care of Chapel House Care & Nursing Home on the 1st August 2024. From the first day, the atmosphere was warm and homely which gave you a feeling of safety. My father was given 24/7 care by people who genuinely loved what they were doing. Nothing was too much trouble
and dad never lacked for company. It put the family at ease to know that he was being so well cared for. You couldn't single any one person out as they all worked as a team. The home was cleaned everyday, the laundry usually came back within the day and the variety and quality of meals were first rate. The medical team were always around if you needed to discuss anything or were concerned. Everyone in the home, including the office team worked together to make dads stay as enjoyable as could be expected. Sadly, dad passed away three weeks ago and the care and dignity shown to him can never be repaid by the family. The team were totally respectful and caring to him and to his family. I cannot praise them enough.
29 January 2025
Everyone I had contact with when my father was at Chapel Care and Nursing Home were excellent. My father was not an easy patient to look after but all the staff handled him very well and with care and understanding right till the end.
If you are looking for a care home, then I highly recommend you
look here.
07 November 2024
I am very very pleased to have had my wife placed in such a pleasant nursing home with caring staff on all levels, from management right down to cleaners. I would highly recommend Chapel House to anyone looking for a safe place in pleasant surroundings for a loved one.
07 November 2024
As my husband has only been in the care home for just over 3 weeks, my review is I am very pleased with the attention my husband is getting. I hope in the future they will try and get my husband out of the bed into a chair and maybe meet other residents. Can't respond to activities as my husband is
bedridden.
26 April 2024
This was a very hard and personal transition for both my husband and I. The worry and anxiety were quickly diluted by the warm and caring nature of the manager, reception greeting and all the caring staff. My husband has settled well. The meals are so appetising, and nothing is too much trouble.
After each visit, I leave knowing he is safe and happy.
04 March 2024
All the staff at Chapel House were incredibly kind to my mum in her last few months. She had very good care 24/7 and it was very reassuring for me knowing she was safe and secure.
30 January 2024
I am very grateful to all the staff at Chapel House for their attention to my father. They made his last few months as comfortable as possible, acting kindly and professionally at every stage. They also supported me - always willing to answer questions and provide help and information. Requests we
made were listened to and fulfilled where possible.
25 January 2024
We, as a family, were very happy with Mum's excellent care at Chapple House Care Centre. From the moment Mum arrived until the day she left, she was treated with every respect of the best care. The staff were kind, thoughtful, caring and made sure Mym was happy and safe. We were kept informed at
every stage of assessment and helped through things we didn't understand. We are very grateful to all the staff for making Mum's stay a good and caring experience. Many thanks.
09 November 2023
We are very pleased with the care that our mum is receiving. The staff treat the residents with care and dignity. They listen to us and ask us to take in things that she needs. With their help, she is not "bed-bound" but sits out in the lounge and is taking a few assisted steps, knowing the staff
give her the opportunities to join in appropriate recreational activities downstairs. Mum is happy and well cared for, and we are happy.
17 October 2022
The care my father received at Chapel House Care Centre was top-rate. All the staff from carers, ancillary staff through to management were always friendly, polite, helpful and, above all, caring. My father settled really quickly and it soon felt like home, not only to him but to us too.