Chapel House Care & Nursing Home

Horton Road, Gloucester GL1 3EY
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9.4 54 Reviews
  • Chapel House Care & Nursing Home, Gloucester
New purpose-built wing added to existing Grade 11 listed Chapel, which has also been completely refurbished to extremely high standards.

All large bedrooms with flat-screen smart TV, and en-suite shower rooms, for Residential, Dementia and Nursing Care.

Chapel Care Centre has a highly trained staff team to support residents in all aspects of their daily living. They offer a range of activities to suit most tastes.

Chapel Care Centre has close links with the nearby hospital and GP service, with regular GO rounds being undertaken each week.

All meals are freshly prepared on-site by the home's chefs. Residents can choose from the menu daily, or choose an alternative should they wish. Drinks and snacks are widely available throughout the day and night.
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Care Provided by Chapel House Care & Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1150
  • Self-Funded Residential Dementia Care: from £1375
  • Self-Funded Nursing Care: from £1485
  • Self-Funded Nursing Dementia Care: from £1485
  • RESPITE Self-Funded Residential Care: from £1595
  • RESPITE Self-Funded Residential Dementia Care: from £1595
  • RESPITE Self-Funded Nursing Care: from £1595
  • RESPITE Self-Funded Nursing Dementia Care: from £1595

All fees subject to outcome of assessment

These prices are only a guideline, please contact Chapel House Care & Nursing Home to find out the exact price for your requirements.

Contact Chapel House Care & Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Chapel House Care & Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Suzanne Parker (Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (41)

Visiting

  • Chapel House operate open visiting so visitors welcome at any time between 9am to 6pm

Parking

  • Private and secure car park

Chapel House Care & Nursing Home Reviews (54)

9.4

Chapel House Care & Nursing Home has a Review Score of 9.4 (9.440) out of 10, based on 16 reviews in the last 2 years.
Over all time Chapel House Care & Nursing Home has 54 reviews.

Overall Experience
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Reviewer Connection to Chapel House Care & Nursing Home
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Review from K C (Daughter of Resident) published on 2 February 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
While mum was in chapel house she had three investigations undertaken including neglect, we had issues with the care the staff provided including missing meals for her because she could not feed herself. Some of the staff here are fantastic but there is a long way to go to change the culture there.


Bells ring, staff tell off residents and some are bedridden and cannot help their selves, due to short staff they routinely do two person tasks single handed.


Personal care is lacking and bruises and marks, skin infections etc were not noticed until the family pointed things out.


The new managers are trying their best to change the way it's ran but from our experience there is a long way to go. However, upon our family members passing the management were extremely supportive in such a hard time.

Reply from Kate Collins, Regional Manager at Chapel House Care & Nursing HomeThank you so much for raising your concerns with myself at the time and affording us the opportunity to investigate incidents that fall below our expectations of the standards of care we provide at Chapel House. We were able to highlight issues with individual staff members who no longer work for the company. We are confident with the changes within the team these issues are now resolved and that the complaint was resolved with your satisfaction. Thank you also for your kind comments that the management and staff were supportive when your Mum passed away. We will ensure this feedback is shared with the team.
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Review from T P (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Chapel House is lovely place with a nice homely feel. Staff were friendly and nothing was too much trouble for them. Mum's room was clean, warm and very comfortable. Management were constantly visible, approachable and easy to speak to.
Mum received consistently good care and in her final days, and
even when she passed away, she and we her family, were well supported, treated with dignity, kindness and tenderness. Something we will never forget and will be forever grateful for.
Reply from Guneet Brookes, Marketing Manager at Chapel House Care & Nursing HomeThank you so much for sharing such a heartfelt review. We're truly grateful for your kind words and are deeply touched to hear that your mum, and your family, were supported with such dignity, kindness, and compassion. Your feedback will be passed on to the Chapel House team and management, who will take great comfort in knowing the care they provided meant so much to you during such a difficult time.
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Review from Kevin S (Son of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was submitted to the Chapel House care home, following concerns we raised about the level of care he required as his parkinsons disease had reached the next level. The team at the care home welcomed us on the day he arrived, spent time talking to us before taking him to this room. The care
home felt clean, had good open spaces, was friendly, and the staff were very understanding. The room was located on the top floor, with easy access via a lift suitable for people who can walk or use wheelchairs. It had a bright, clean feel to the layout with good outside views. A large bathroom with a walk-in shower and a good-sized TV in the main living room. Plenty of storage for clothes and personal things. He has settled well, and we now feel a lot happier that his needs are being catered for 24/7, which we would have found difficult to do.
Reply from Guneet Brookes, Marketing Manager at Chapel House Care & Nursing HomeThank you very much for taking the time to share such detailed and positive feedback. We're really pleased to hear that your father has settled well and that you feel reassured his needs are being cared for around the clock. Your comments about the welcoming staff, facilities and overall environment are greatly appreciated and we will make sure this feedback is passed on to the Chapel House team.
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Review from N P (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found all the staff very friendly and caring and understand my father very well. Management has been very changeable over the last year but anyone i have come across has been friendly. Care plans are checked with myself regularly to make sure we are happy.
Reply from Guneet Brookes, Marketing Manager at Chapel House Care & Nursing HomeThank you for your kind feedback.
We're pleased to hear that you've found our staff to be friendly, caring and understanding of your father's needs and that you feel involved through regular care plan reviews.
While there have been some management changes over the past year, our focus and commitment to providing consistent, high-quality care has remained the same. We're grateful for your understanding and really appreciate you taking the time to share your experience.
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Review from Alison C (Daughter of Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely home, with a homely feel. Staff were very lovely & nothing was ever too much trouble for them. As a family they knew us by our first names, which was nice. They were so kind to my Mum. Management visible & available to speak to. All in all a really great & well run home.
Reply from Kate Collins, Regional Manager at Chapel House Care & Nursing HomeThank you so much for your kind words, it really does mean a lot to us all at Chapel House.
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Review from George G (Son of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely rooms and very caring and thoughtful staff. Food is very nice and a warm welcome is extended to family.
Reply from Sitabeli Muzira, Home Manager at Chapel House Care & Nursing HomeThank you so much for this lovely review, we appreciate your feedback, we were honoured to care for your mother and loved having her with us
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Review from Lyn C (Daughter of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been extremely impressed by the level of care at Chapel House. From our initial visit and the ease of getting our Dad moved in, throughout his few short months here and especially in his last days, when every effort was made to keep him safe and cared for. We cannot adequately express how grateful
we are for the fact his last few months were as good as could be hoped for
Reply from Stewart McGinn, CEO at Chapel House Care & Nursing HomeA sincere thank you for this lovely account of your experience with us regarding your Dad's time at Chapel House. We strive to deliver the care you describe in an environment that supports both residents and families.
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Review from R D (Wife of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chapel House staff are so caring nothing was too much trouble for them. My hubby loved his breakfast. Best meal of the day. But puddings were great too. The staff had so much time to listen and talk to him. I love them all.
Reply from Guneet Brookes, Marketing Manager at Chapel House Care & Nursing HomeThank you for sharing such kind words! The team will be delighted to hear how much your husband enjoyed his meals and the time spent with him.
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Review from Blanche H (Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service day or night. Very friendly staff nothing too much trouble.
Lovely food and always a choice.
Everywhere spotlessly clean and smelling fresh.
Altogether a lovely care home.
I can thoroughly recommend it.
Reply from Guneet Brookes, Marketing Manager at Chapel House Care & Nursing HomeThank you so much for your wonderful feedback! We'll be sure to pass this on to the team - they'll be delighted to hear how much you appreciate their care and dedication.
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Review from I D (Wife of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When my husband presses the button for assistance he waits 15-25 minuts for help. His food is not cut up for him and he can not cut it himself. He does not get checked on very often.
Reply from Sita Muzira, Manager at Chapel House Care & Nursing HomeThank you for meeting with me on 28th April 2025 to discuss your review of the home and to better understand your concerns. Thank you for explaining that your initial feedback was submitted some time ago when certain issues were more prominent and acknowledging that you has since observed noticeable improvements within the home.I am so pleased that you feel more comfortable raising any concerns directly with me and that the response times to call bells have significantly improved.Again, apologies from our side for any difficulties previously experienced and please be reassured that the welfare of our residents remains my top priority. We value all feedback and remain committed to making continuous improvements to ensure a high standard of care.
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Review from L C (Sister of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
One staff member and all the staff at Chapel House have been so welcoming of my sister who needed to move due to changing needs.
The room is delightful. The food is wonderful and appetising. I haven't yet seen a member of staff not smiling.
My sister settled in almost immediately. We are hoping
a plan to get my sister more mobile will prove successful.
Reply from Natasha Dreyer, Marketing Manager at Chapel House Care & Nursing HomeThank you so much for this lovely review, we appreciate the feedback and we love having your Sister with us!
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Review from Jackie R (Daughter of Resident) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted into the care of Chapel House Care & Nursing Home on the 1st August 2024. From the first day, the atmosphere was warm and homely which gave you a feeling of safety. My father was given 24/7 care by people who genuinely loved what they were doing. Nothing was too much trouble and
dad never lacked for company. It put the family at ease to know that he was being so well cared for. You couldn't single any one person out as they all worked as a team. The home was cleaned everyday, the laundry usually came back within the day and the variety and quality of meals were first rate. The medical team were always around if you needed to discuss anything or were concerned. Everyone in the home, including the office team worked together to make dads stay as enjoyable as could be expected. Sadly, dad passed away three weeks ago and the care and dignity shown to him can never be repaid by the family. The team were totally respectful and caring to him and to his family. I cannot praise them enough.
Reply from Natasha Dreyer, People Director at Chapel House Care & Nursing HomeThank you so much for this lovely review. We will be sure to share this with our team who work so hard to make sure that our Residents are well and happy!
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Review from Luke B (Son of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone I had contact with when my father was at Chapel Care and Nursing Home were excellent. My father was not an easy patient to look after but all the staff handled him very well and with care and understanding right till the end.
If you are looking for a care home, then I highly recommend you
look here.
Reply from Natasha Dreyer, People Director at Chapel House Care & Nursing HomeThank you very much for your lovely review. We will be sure to pass this on to the team who take such pride in providing the best care for all our residents.
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Review from J W (Husband of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very very pleased to have had my wife placed in such a pleasant nursing home with caring staff on all levels, from management right down to cleaners. I would highly recommend Chapel House to anyone looking for a safe place in pleasant surroundings for a loved one.
Reply from Natasha Dreyer, Marketing Manager at Chapel House Care & Nursing HomeThank you for your kind review! We will ensure that this feedback is passed on to our team who work so hard to make sure that our residents receive the best care possible.
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Review from R D (Wife of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As my husband has only been in the care home for just over 3 weeks, my review is I am very pleased with the attention my husband is getting. I hope in the future they will try and get my husband out of the bed into a chair and maybe meet other residents. Can't respond to activities as my husband is
bedridden.
Reply from Natasha Dreyer, Marketing Manager at Chapel House Care & Nursing HomeThank you so much for your kind review - we appreciate the feedback and will continue to provide a high standard of care to your husband.
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Review from Sandra F (Wife of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was a very hard and personal transition for both my husband and I. The worry and anxiety were quickly diluted by the warm and caring nature of the manager, reception greeting and all the caring staff. My husband has settled well. The meals are so appetising, and nothing is too much trouble. After
each visit, I leave knowing he is safe and happy.
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Review from Joanne C (Daughter of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Chapel House were incredibly kind to my mum in her last few months. She had very good care 24/7 and it was very reassuring for me knowing she was safe and secure.
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Review from Alexis G (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very grateful to all the staff at Chapel House for their attention to my father. They made his last few months as comfortable as possible, acting kindly and professionally at every stage. They also supported me - always willing to answer questions and provide help and information. Requests we made
were listened to and fulfilled where possible.
Reply from Tracy Gardner, Manager at Chapel House Care & Nursing HomeThank you for your positive review for Chapel House. Your father was a real gentleman, we are pleased we were able to care and support him and yourself through what has been a difficult time.
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Review from Jane G (Daughter of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, as a family, were very happy with Mum's excellent care at Chapple House Care Centre. From the moment Mum arrived until the day she left, she was treated with every respect of the best care. The staff were kind, thoughtful, caring and made sure Mym was happy and safe. We were kept informed at every
stage of assessment and helped through things we didn't understand. We are very grateful to all the staff for making Mum's stay a good and caring experience. Many thanks.
Reply from Tracy Gardner, Manager at Chapel House Care & Nursing HomeThank you for your kind review. It was a pleasure to care for your mum in the few months she was with us at Chapel House. I am pleased we were able to support and assist you in navigating the assessment and contracts process. If we can be of any further help or assistance please do not hesitate to contact us.
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Review from David H (Son of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care that our mum is receiving. The staff treat the residents with care and dignity. They listen to us and ask us to take in things that she needs. With their help, she is not "bed-bound" but sits out in the lounge and is taking a few assisted steps, knowing the staff give
her the opportunities to join in appropriate recreational activities downstairs. Mum is happy and well cared for, and we are happy.
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Current Review Score: 9.4 (9.440)

Overview of Review Score

The Review Score of 9.4 (9.440) out of 10 for Chapel House Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.590 for Chapel House Care & Nursing Home is calculated as follows: ( (138 Excellents x 5) + (26 Goods x 4) + (9 Satisfactorys x 3) + (9 Poors x 2) + (1 Very Poors x 1) ) ÷ 183 Ratings = 4.59
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Chapel House Care & Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

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Suzanne Parker

Job Title: Home Manager Joined: 2025

Home Manager

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Ruth Ogunyemi

Job Title: Deputy Home Manager Joined: 2022

Deputy Home Manager

Frequently Asked Questions about Chapel House Care & Nursing Home

What types of Care is Chapel House Care & Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chapel House Care & Nursing Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Chapel House Care & Nursing Home?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chapel House Care & Nursing Home to the centre of Gloucester?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chapel House Care & Nursing Home to verify any information. View our terms and conditions. Chapel House Care & Nursing Home has an Enhanced Service - more info.