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Chapel House Care & Nursing Home

Horton Road, Gloucester, Gloucestershire GL1 3EY
Coate Water Care Co Ltd Logo
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Chapel House Care & Nursing Home logo
Chapel House Care & Nursing Home, Gloucester
Chapel House Care & Nursing Home, Gloucester
Chapel House Care & Nursing Home, Gloucester

Chapel House is a family owned care home in the centre of Gloucester and is part of Coate Water Cae.

There is a new purpose-built wing added to the existing beautiful Grade 11 listed Chapel, which has also been completely refurbished to extremely high standards. The home is situated within a residential area with beautiful secure gardens at the back.

All large bedrooms with flat-screen smart TV, and en-suite shower rooms, for...  

Care Provided by Chapel House Care & Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,150From £1,245

All fees subject to outcome of assessment

Contact Chapel House Care & Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jerry James(Care Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (39)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Chapel House operate open visiting so visitors welcome at any time between 9am to 6pm

Parking

  • Private and secure car park

Chapel House Care & Nursing Home Reviews (59)

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9.6

Chapel House Care & Nursing Home has a Review Score of 9.6 (9.592) out of 10, based on 20 reviews in the last 2 years. Over all time Chapel House Care & Nursing Home has 59 reviews.

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Review from Marc H (Husband of Resident) published on 23 July 2026 Submitted via Website
Overall Experience
My lovely wife had many months in hospital with her prognosis changing from discharge home to maybe a month to live.
These last 3 weeks were spent at Chapel House.
From the first meeting with staff, the relationship with everyone that we met was friendly and professional.
My wife was bed bound so her life was the room and the view outside the window.
She loved the personalisation of the room so she could see lovely photos of our granddaughter (thanks Brian), she also enjoyed the view of the Black Pine Tree outside the window.
We engaged in bringing pine cones into her room each time we visited to give her a physical link with the tree she could see.
One negative was that the window was blown and vision through it not perfect, a quote to get this replaced was inhand.
All food was superb but my wife did not eat.
There was a great sense of rapport with all the staff.
On the final day when she left all the staff stood to attention a great sign of respect that was appreciated by us.

Thanks

Reply from Jerry James, Home Manager at Chapel House Care & Nursing Home

Thank you so much for the review, this will be passed on to the team. It was an absolute privilege to be able to look after your wife and meet you and your daughter.

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Review from Nick F (Partner of Resident) published on 17 July 2026 Submitted via Postal Card
Overall Experience

Chapel House provided a very caring service. My partner was treated with dignity and respect. The staff were wonderful, the management very caring through a very difficult time for us.

Reply from Jerry James, Home Manager at Chapel House Care & Nursing Home

Thank you so much for your review. it was a real pleasure looking after your partner. I have shared your kind comments with the team. I know it will mean a lot to them.

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Review from Sophie H (Daughter of Resident) published on 13 July 2026 Submitted via Website
Overall Experience

My Mum was a resident at Chapel House for just short of 3 weeks. Sadly she was on end of life care, moving here after a lengthy hospital stay. Mum's room was lovely and spacious with plenty of storage options and a wonderful view of a pine tree out her window. We were able to personalise her room with photographs and personal items. This was particularly important as Mum was unable to leave her bed so couldn't take part in any activities going on in communal areas. Plans were to have her nails painted and hair done in bed but sadly time didn't allow for this. All the staff were very friendly and Management very knowledgeable and helpful, always happy to discuss any concerns or questions we had. Although Mum didn't really have an appetite, any food I saw offered looked lovely and homemade and presented beautifully. Something that really touched me when Mum passed was the pure kindness of the staff that day. Mum was treated as a human being. We will never forget Chapel House. Thank you.

Reply from Kate Collins, Regional Manager at Chapel House Care & Nursing Home

Thank you so much for taking the time to leave us such a wonderful review and sharing your experience with us. It was a real privilege to have cared for your Mum, Dad and yourself during this difficult time. I will ensure that your kind words are shared with the team, i know this will mean a great deal to them. Thank you

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Review from Hilary B (Daughter of Resident) published on 13 July 2026 Submitted via Website
Overall Experience

Mum had a lovely bright room which was always clean. On arrival she was welcomed warmly and well looked after. The staff were always helpful and kind and whenever we needed help were available and Mum never had to wait long to be looked after. The care and kindness of everyone at a difficult time was second to none.

Reply from Jerry James, Home Manager at Chapel House Care & Nursing Home

Hi Hilary Thank you so much for your review. This means a lot to all of us here at Chapel House. You Mother was a lovely lady and will be missed.

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Review from J R (Son of Resident) published on 1 May 2026 Submitted via Website
Overall Experience

My mother has been a resident of Chapel House for nearly 5 months and in that time she has received exceptional care. The staff are both friendly and professional and my mother is happily settled in Chapel House. When searching for a care home for her we visited numerous other care homes in Gloucester and Chapel House stood head and shoulders above the others. I would highly recommend Chapel House to anyone looking for nursing care in Gloucester.

Reply from Guneet Brookes, Marketing Manager at Chapel House Care & Nursing Home
Thank you so much for your lovely feedback. It is really heartening to hear that your mother has settled in well at Chapel House and is happy and comfortable.

We are also very grateful for your kind words about our team. Hearing that they come across as both friendly and professional, and that...  

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Review from K C (Daughter of Resident) published on 2 February 2026 Submitted via Website
Overall Experience

While mum was in chapel house she had three investigations undertaken including neglect, we had issues with the care the staff provided including missing meals for her because she could not feed herself. Some of the staff here are fantastic but there is a long way to go to change the culture there.

Bells ring, staff tell off residents and some are bedridden and cannot help their selves, due to short staff they routinely do two person tasks single handed.

Personal care is lacking and bruises and marks, skin infections etc were not noticed until the family pointed things out.

The new managers are trying their best to change the way it's ran but from our experience there is a long way to go. However, upon our family members passing the management were extremely supportive in such a hard time.

Reply from Kate Collins, Regional Manager at Chapel House Care & Nursing Home

Thank you so much for raising your concerns with myself at the time and affording us the opportunity to investigate incidents that fall below our expectations of the standards of care we provide at Chapel House. We were able to highlight issues with individual staff members who no longer work for...  

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Review from T P (Daughter of Resident) published on 15 January 2026 Submitted via Website
Overall Experience
Chapel House is lovely place with a nice homely feel. Staff were friendly and nothing was too much trouble for them. Mum's room was clean, warm and very comfortable. Management were constantly visible, approachable and easy to speak to.

Mum received consistently good care and in her final days, and even when she passed away, she and we her family, were well supported, treated with dignity, kindness and tenderness. Something we will never forget and will be forever grateful for.

Reply from Guneet Brookes, Marketing Manager at Chapel House Care & Nursing Home

Thank you so much for sharing such a heartfelt review. We're truly grateful for your kind words and are deeply touched to hear that your mum, and your family, were supported with such dignity, kindness, and compassion. Your feedback will be passed on to the Chapel House team and management, who...  

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Review from Kevin S (Son of Resident) published on 14 January 2026 Submitted via Website
Overall Experience

My father was submitted to the Chapel House care home, following concerns we raised about the level of care he required as his parkinsons disease had reached the next level. The team at the care home welcomed us on the day he arrived, spent time talking to us before taking him to this room. The care home felt clean, had good open spaces, was friendly, and the staff were very understanding. The room was located on the top floor, with easy access via a lift suitable for people who can walk or use wheelchairs. It had a bright, clean feel to the layout with good outside views. A large bathroom with a walk-in shower and a good-sized TV in the main living room. Plenty of storage for clothes and personal things. He has settled well, and we now feel a lot happier that his needs are being catered for 24/7, which we would have found difficult to do.

Reply from Guneet Brookes, Marketing Manager at Chapel House Care & Nursing Home

Thank you very much for taking the time to share such detailed and positive feedback. We're really pleased to hear that your father has settled well and that you feel reassured his needs are being cared for around the clock. Your comments about the welcoming staff, facilities and overall...  

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Review from N P (Daughter of Resident) published on 13 January 2026 Submitted via Website
Overall Experience

I have always found all the staff very friendly and caring and understand my father very well. Management has been very changeable over the last year but anyone i have come across has been friendly. Care plans are checked with myself regularly to make sure we are happy.

Reply from Guneet Brookes, Marketing Manager at Chapel House Care & Nursing Home
Thank you for your kind feedback.
We're pleased to hear that you've found our staff to be friendly, caring and understanding of your father's needs and that you feel involved through regular care plan reviews.

While there have been some management changes over the past year, our focus and...  

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Review from Alison C (Daughter of Resident) published on 29 October 2025 Submitted via Postal Card
Overall Experience

This is a lovely home, with a homely feel. Staff were very lovely & nothing was ever too much trouble for them. As a family they knew us by our first names, which was nice. They were so kind to my Mum. Management visible & available to speak to. All in all a really great & well run home.

Reply from Kate Collins, Regional Manager at Chapel House Care & Nursing Home

Thank you so much for your kind words, it really does mean a lot to us all at Chapel House.

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Review from George G (Son of Resident) published on 8 October 2025 Submitted via Postal Card
Overall Experience

Lovely rooms and very caring and thoughtful staff. Food is very nice and a warm welcome is extended to family.

Reply from Sitabeli Muzira, Home Manager at Chapel House Care & Nursing Home

Thank you so much for this lovely review, we appreciate your feedback, we were honoured to care for your mother and loved having her with us

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Review from Lyn C (Daughter of Resident) published on 18 August 2025 Submitted via Postal Card
Overall Experience

We have been extremely impressed by the level of care at Chapel House. From our initial visit and the ease of getting our Dad moved in, throughout his few short months here and especially in his last days, when every effort was made to keep him safe and cared for. We cannot adequately express how grateful we are for the fact his last few months were as good as could be hoped for

Reply from Stewart McGinn, CEO at Chapel House Care & Nursing Home

A sincere thank you for this lovely account of your experience with us regarding your Dad's time at Chapel House. We strive to deliver the care you describe in an environment that supports both residents and families.

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Review from R D (Wife of Resident) published on 22 May 2025 Submitted via Postal Card
Overall Experience

Chapel House staff are so caring nothing was too much trouble for them. My hubby loved his breakfast. Best meal of the day. But puddings were great too. The staff had so much time to listen and talk to him. I love them all.

Reply from Guneet Brookes, Marketing Manager at Chapel House Care & Nursing Home

Thank you for sharing such kind words! The team will be delighted to hear how much your husband enjoyed his meals and the time spent with him.

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Review from Blanche H (Resident / Service User) published on 7 May 2025 Submitted via Website
Overall Experience
Excellent service day or night. Very friendly staff nothing too much trouble.
Lovely food and always a choice.
Everywhere spotlessly clean and smelling fresh.
Altogether a lovely care home.

I can thoroughly recommend it.

Reply from Guneet Brookes, Marketing Manager at Chapel House Care & Nursing Home

Thank you so much for your wonderful feedback! We'll be sure to pass this on to the team - they'll be delighted to hear how much you appreciate their care and dedication.

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Review from I D (Wife of Resident) published on 2 May 2025 Submitted via Postal Card
Overall Experience

When my husband presses the button for assistance he waits 15-25 minuts for help. His food is not cut up for him and he can not cut it himself. He does not get checked on very often.

Reply from Sita Muzira, Manager at Chapel House Care & Nursing Home

Thank you for meeting with me on 28th April 2025 to discuss your review of the home and to better understand your concerns. Thank you for explaining that your initial feedback was submitted some time ago when certain issues were more prominent and acknowledging that you has since observed...  

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Review from L C (Sister of Resident) published on 20 March 2025 Submitted via Website
Overall Experience
One staff member and all the staff at Chapel House have been so welcoming of my sister who needed to move due to changing needs.
The room is delightful. The food is wonderful and appetising. I haven't yet seen a member of staff not smiling.

My sister settled in almost immediately. We are hoping a plan to get my sister more mobile will prove successful.

Reply from Natasha Dreyer, Marketing Manager at Chapel House Care & Nursing Home

Thank you so much for this lovely review, we appreciate the feedback and we love having your Sister with us!

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Review from Jackie R (Daughter of Resident) published on 7 February 2025 Submitted via Website
Overall Experience

My father was admitted into the care of Chapel House Care & Nursing Home on the 1st August 2024. From the first day, the atmosphere was warm and homely which gave you a feeling of safety. My father was given 24/7 care by people who genuinely loved what they were doing. Nothing was too much trouble and dad never lacked for company. It put the family at ease to know that he was being so well cared for. You couldn't single any one person out as they all worked as a team. The home was cleaned everyday, the laundry usually came back within the day and the variety and quality of meals were first rate. The medical team were always around if you needed to discuss anything or were concerned. Everyone in the home, including the office team worked together to make dads stay as enjoyable as could be expected. Sadly, dad passed away three weeks ago and the care and dignity shown to him can never be repaid by the family. The team were totally respectful and caring to him and to his family. I cannot praise them enough.

Reply from Natasha Dreyer, People Director at Chapel House Care & Nursing Home

Thank you so much for this lovely review. We will be sure to share this with our team who work so hard to make sure that our Residents are well and happy!

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Review from Luke B (Son of Resident) published on 29 January 2025 Submitted via Website
Overall Experience
Everyone I had contact with when my father was at Chapel Care and Nursing Home were excellent. My father was not an easy patient to look after but all the staff handled him very well and with care and understanding right till the end.

If you are looking for a care home, then I highly recommend you look here.

Reply from Natasha Dreyer, People Director at Chapel House Care & Nursing Home

Thank you very much for your lovely review. We will be sure to pass this on to the team who take such pride in providing the best care for all our residents.

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Review from J W (Husband of Resident) published on 7 November 2024 Submitted via Postal Card
Overall Experience

I am very very pleased to have had my wife placed in such a pleasant nursing home with caring staff on all levels, from management right down to cleaners. I would highly recommend Chapel House to anyone looking for a safe place in pleasant surroundings for a loved one.

Reply from Natasha Dreyer, Marketing Manager at Chapel House Care & Nursing Home

Thank you for your kind review! We will ensure that this feedback is passed on to our team who work so hard to make sure that our residents receive the best care possible.

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Review from R D (Wife of Resident) published on 7 November 2024 Submitted via Postal Card
Overall Experience

As my husband has only been in the care home for just over 3 weeks, my review is I am very pleased with the attention my husband is getting. I hope in the future they will try and get my husband out of the bed into a chair and maybe meet other residents. Can't respond to activities as my husband is bedridden.

Reply from Natasha Dreyer, Marketing Manager at Chapel House Care & Nursing Home

Thank you so much for your kind review - we appreciate the feedback and will continue to provide a high standard of care to your husband.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Chapel House Care & Nursing Home.

Accreditations

There are no accreditations posted yet for Chapel House Care & Nursing Home.

Meet the Team (1)

Jerry James
Jerry JamesJob Title:Care Home ManagerJoined: 2026

With over 23 years of management experience across a wide range of health and social care settings, Jerry brings a wealth of knowledge, compassion, and dedication to leading our home.

Passionate about delivering outstanding, person-centred care, she is committed to ensuring that every resident is treated with dignity, respect, and kindness. She believes that exceptional care is achieved through a whole-home approach, where every member of the team plays an important role in creating a safe, supportive, and welcoming environment.

Her vision is to provide a genuine 'home from home' experience, where residents feel valued, comfortable, and empowered to live fulfilling lives. Jerry works closely with residents, families, and colleagues to foster meaningful relationships and maintain the highest standards of care, ensuring the home is a place where everyone feels they belong.

Committed to continuous improvement, she strives to develop and inspire her team, promoting a culture of learning, openness, and excellence while ensuring care consistently meets the highest regulatory and professional standards.

Outside of work, she enjoys spending quality time with her family and taking long walks with her much-loved German Shepherd, Blue, who keeps her active and reminds her of the importance of companionship, loyalty, and enjoying life's simple pleasures.

Frequently Asked Questions about Chapel House Care & Nursing Home

What types of Care is Chapel House Care & Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chapel House Care & Nursing Home have?

There are 39 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Chapel House Care & Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Chapel House Care & Nursing Home to the centre of Gloucester?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chapel House Care & Nursing Home to verify any information. View our terms and conditions. Chapel House Care & Nursing Home has an Enhanced Service -more info.