What types of Care is Chapel House Care & Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Chapel House Care & Nursing Home?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chapel House Care & Nursing Home to the centre of Gloucester?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Chapel House Care & Nursing Home, Horton Road, Gloucester, Gloucestershire GL1 3EY

Review from Alison C (Daughter of Resident) published on 29 October 2025 Submitted via Postal Card • Report

Overall Experience

This is a lovely home, with a homely feel. Staff were very lovely & nothing was ever too much trouble for them. As a family they knew us by our first names, which was nice. They were so kind to my Mum. Management visible & available to speak to. All in all a really great & well run home.

Reply from Kate Collins, Regional Manager at Chapel House Care & Nursing Home

Thank you so much for your kind words, it really does mean a lot to us all at Chapel House.

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Review from George G (Son of Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

Lovely rooms and very caring and thoughtful staff. Food is very nice and a warm welcome is extended to family.

Reply from Sitabeli Muzira, Home Manager at Chapel House Care & Nursing Home

Thank you so much for this lovely review, we appreciate your feedback, we were honoured to care for your mother and loved having her with us

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Review from Lyn C (Daughter of Resident) published on 18 August 2025 Submitted via Postal Card • Report

Overall Experience

We have been extremely impressed by the level of care at Chapel House. From our initial visit and the ease of getting our Dad moved in, throughout his few short months here and especially in his last days, when every effort was made to keep him safe and cared for. We cannot adequately express how grateful

we are for the fact his last few months were as good as could be hoped for

Reply from Stewart McGinn, CEO at Chapel House Care & Nursing Home

A sincere thank you for this lovely account of your experience with us regarding your Dad's time at Chapel House. We strive to deliver the care you describe in an environment that supports both…read more

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Review from R D (Wife of Resident) published on 22 May 2025 Submitted via Postal Card • Report

Overall Experience

Chapel House staff are so caring nothing was too much trouble for them. My hubby loved his breakfast. Best meal of the day. But puddings were great too. The staff had so much time to listen and talk to him. I love them all.

Reply from Guneet Brookes, Marketing Manager at Chapel House Care & Nursing Home

Thank you for sharing such kind words! The team will be delighted to hear how much your husband enjoyed his meals and the time spent with him.

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Review from Blanche H (Resident) published on 7 May 2025 Submitted via Website • Report

Overall Experience

Excellent service day or night. Very friendly staff nothing too much trouble.
Lovely food and always a choice.
Everywhere spotlessly clean and smelling fresh.
Altogether a lovely care home.
I can thoroughly recommend it.

Reply from Guneet Brookes, Marketing Manager at Chapel House Care & Nursing Home

Thank you so much for your wonderful feedback! We'll be sure to pass this on to the team - they'll be delighted to hear how much you appreciate their care and dedication.

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Review from I D (Wife of Resident) published on 2 May 2025 Submitted via Postal Card • Report

Overall Experience

When my husband presses the button for assistance he waits 15-25 minuts for help. His food is not cut up for him and he can not cut it himself. He does not get checked on very often.

Reply from Sita Muzira, Manager at Chapel House Care & Nursing Home

Thank you for meeting with me on 28th April 2025 to discuss your review of the home and to better understand your concerns. Thank you for explaining that your initial feedback was submitted some time…read more

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Review from L C (Sister of Resident) published on 20 March 2025 Submitted via Website • Report

Overall Experience

One staff member and all the staff at Chapel House have been so welcoming of my sister who needed to move due to changing needs.
The room is delightful. The food is wonderful and appetising. I haven't yet seen a member of staff not smiling.
My sister settled in almost immediately. We are hoping

a plan to get my sister more mobile will prove successful.

Reply from Natasha Dreyer, Marketing Manager at Chapel House Care & Nursing Home

Thank you so much for this lovely review, we appreciate the feedback and we love having your Sister with us!

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Review from Niki P (Daughter of Resident) published on 7 February 2025 Submitted via Website • Report

Overall Experience

Not updated with staff changes and turnover seems to have been high in last few months, also admin and management change which I was unaware off.
General care is good, dad seems comfortable, sometimes small things seem to be missed but that maybe down to dad being awkward on occasions.

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Review from Jackie R (Daughter of Resident) published on 7 February 2025 Submitted via Website • Report

Overall Experience

My father was admitted into the care of Chapel House Care & Nursing Home on the 1st August 2024. From the first day, the atmosphere was warm and homely which gave you a feeling of safety. My father was given 24/7 care by people who genuinely loved what they were doing. Nothing was too much trouble and

dad never lacked for company. It put the family at ease to know that he was being so well cared for. You couldn't single any one person out as they all worked as a team. The home was cleaned everyday, the laundry usually came back within the day and the variety and quality of meals were first rate. The medical team were always around if you needed to discuss anything or were concerned. Everyone in the home, including the office team worked together to make dads stay as enjoyable as could be expected. Sadly, dad passed away three weeks ago and the care and dignity shown to him can never be repaid by the family. The team were totally respectful and caring to him and to his family. I cannot praise them enough.

Reply from Natasha Dreyer, People Director at Chapel House Care & Nursing Home

Thank you so much for this lovely review. We will be sure to share this with our team who work so hard to make sure that our Residents are well and happy!

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Review from Luke B (Son of Resident) published on 29 January 2025 Submitted via Website • Report

Overall Experience

Everyone I had contact with when my father was at Chapel Care and Nursing Home were excellent. My father was not an easy patient to look after but all the staff handled him very well and with care and understanding right till the end.
If you are looking for a care home, then I highly recommend you

look here.

Reply from Natasha Dreyer, People Director at Chapel House Care & Nursing Home

Thank you very much for your lovely review. We will be sure to pass this on to the team who take such pride in providing the best care for all our residents.

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Review from J W (Husband of Resident) published on 7 November 2024 Submitted via Postal Card • Report

Overall Experience

I am very very pleased to have had my wife placed in such a pleasant nursing home with caring staff on all levels, from management right down to cleaners. I would highly recommend Chapel House to anyone looking for a safe place in pleasant surroundings for a loved one.

Reply from Natasha Dreyer, Marketing Manager at Chapel House Care & Nursing Home

Thank you for your kind review! We will ensure that this feedback is passed on to our team who work so hard to make sure that our residents receive the best care possible.

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Review from R D (Wife of Resident) published on 7 November 2024 Submitted via Postal Card • Report

Overall Experience

As my husband has only been in the care home for just over 3 weeks, my review is I am very pleased with the attention my husband is getting. I hope in the future they will try and get my husband out of the bed into a chair and maybe meet other residents. Can't respond to activities as my husband is

bedridden.

Reply from Natasha Dreyer, Marketing Manager at Chapel House Care & Nursing Home

Thank you so much for your kind review - we appreciate the feedback and will continue to provide a high standard of care to your husband.

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Review from Sandra F (Wife of Resident) published on 26 April 2024 Submitted via Postal Card • Report

Overall Experience

This was a very hard and personal transition for both my husband and I. The worry and anxiety were quickly diluted by the warm and caring nature of the manager, reception greeting and all the caring staff. My husband has settled well. The meals are so appetising, and nothing is too much trouble. After

each visit, I leave knowing he is safe and happy.

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Review from Joanne C (Daughter of Resident) published on 4 March 2024 Submitted via Postal Card • Report

Overall Experience

All the staff at Chapel House were incredibly kind to my mum in her last few months. She had very good care 24/7 and it was very reassuring for me knowing she was safe and secure.

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Review from Alexis G (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report

Overall Experience

I am very grateful to all the staff at Chapel House for their attention to my father. They made his last few months as comfortable as possible, acting kindly and professionally at every stage. They also supported me - always willing to answer questions and provide help and information. Requests we made

were listened to and fulfilled where possible.

Reply from Tracy Gardner, Manager at Chapel House Care & Nursing Home

Thank you for your positive review for Chapel House. Your father was a real gentleman, we are pleased we were able to care and support him and yourself through what has been a difficult time.

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Review from Jane G (Daughter of Resident) published on 25 January 2024 Submitted via Postal Card • Report

Overall Experience

We, as a family, were very happy with Mum's excellent care at Chapple House Care Centre. From the moment Mum arrived until the day she left, she was treated with every respect of the best care. The staff were kind, thoughtful, caring and made sure Mym was happy and safe. We were kept informed at every

stage of assessment and helped through things we didn't understand. We are very grateful to all the staff for making Mum's stay a good and caring experience. Many thanks.

Reply from Tracy Gardner, Manager at Chapel House Care & Nursing Home

Thank you for your kind review. It was a pleasure to care for your mum in the few months she was with us at Chapel House. I am pleased we were able to support and assist you in navigating the…read more

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Review from David H (Son of Resident) published on 9 November 2023 Submitted via Postal Card • Report

Overall Experience

We are very pleased with the care that our mum is receiving. The staff treat the residents with care and dignity. They listen to us and ask us to take in things that she needs. With their help, she is not "bed-bound" but sits out in the lounge and is taking a few assisted steps, knowing the staff give

her the opportunities to join in appropriate recreational activities downstairs. Mum is happy and well cared for, and we are happy.

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Review from C W (Daughter of Resident) published on 17 October 2022 Submitted via Website • Report

Overall Experience

The care my father received at Chapel House Care Centre was top-rate. All the staff from carers, ancillary staff through to management were always friendly, polite, helpful and, above all, caring. My father settled really quickly and it soon felt like home, not only to him but to us too.

Reply from Sue Houldey, Operations Director at Chapel House Care & Nursing Home

Thank you so much for taking the time to review our home. I am so glad that you, your father and your family had such a positive experience. The home works really hard to instil a warm,…read more

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Review from Sean M (Son of Resident) published on 23 September 2022 Submitted via Postal Card • Report

Overall Experience

Chapel House Care Centre looked after Mum with professionalism and care. The staff were great across the board, from housekeeping to nursing and management. The team were always vigilant and dealt with any potential infections or illness with care and speed. Mum had been very independent and did not

want to leave her home but it came to a point where she could not stay at home. Chapel House Care Centre looked after Mum as well as she would allow them to. I would like to that the team at Chapel House Care Centre for their care, kindness and professionalism.