Care Homes Owned by Coate Water Care Co Ltd

Thank you so much for your kind words. It truly warms our hearts to know that your dad feels loved and cared for here at Woodstock. We know how difficult it can be to have a loved one away from home, and hearing that our team can provide that sense of family and comfort means the world to us. We're thrilled that Catherine has made such a positive impression - she is a wonderful addition to our team, and your feedback will mean a lot to her. Thank you again for trusting us to care for your dad. It's an honour to have him as part of our Woodstock family.

Thank you for the lovely review. It is a pleasure looking after your dad. We will feed back to the wider team. Regards Lisa

Thank you so much for your lovely feedback. We're delighted to hear your nan is so well cared for and that Tasha, Gideon, Lisa and the whole team have made such a positive difference. Your kind words will be passed on to them and it means a lot to know you have such confidence in our care.

Thank you so much for your kind review. We're delighted to hear that you're receiving such great care and support. It's always lovely to receive such wonderful feedback it truly means a lot to the team.

Thank you so much for your kind words. We'll be sure to pass this on to the team, who will be touched to hear how much their care and compassion mean to you and your wife.

Thank you so much for this wonderful review. It was an absolute pleasure having your mum stay with us for three weeks, and she truly became part of our little community during her time here. She was a joy to care for, and we are delighted to hear that she enjoyed her stay. Feedback like yours means so much to our team, as we take great pride in providing a warm, welcoming, and supportive environment for every guest. Were grateful for your kind words and for the trust you placed in us.

Thank you for your kind word and taking the time to leave us such a lovely review. It was an absolute pleasure being part of your journey. You are always welcome to pop in and see us if you are ever over this way, of course we will get the kettle on. We wish you all the very best for your future.

Thank you so much for your kind words, Im so pleased that you were happy with the care and support given, our thoughts are with you all at such a difficult time

We're so glad we could support you and your partner during this time. Thank you for sharing - our team will be touched to know we could help both of you get some rest and reassurance.

We note that your relative moved out some months ago. We have reviewed the concerns within your review and are disappointed that you felt that you could not raise these concerns at the time. This would have allowed us to fully investigate and respond to you. As a significant amount of time has passed it's now difficult to accurately investigate. We welcome all feedback and will always try to resolve any concerns immediately if afforded the opportunity to do so. The Homes' refurbishment has been underway for several months now, due to finish in Dec 2025. Regular cleaning checks are completed in the Home, overseen by the Manager. Our records show one clothing item was misplaced and later retrieved promptly, the initial inventory detailing your wife's possessions on arrival, did not include a wedding ring or commemorative coin. These concerns were not raised at the time of your wife living in the home. We would therefore reject your feedback as being unsubstantiated.

A sincere thank you for this lovely account of your experience with us regarding your Dad's time at Chapel House. We strive to deliver the care you describe in an environment that supports both residents and families.