Care Homes Owned by Coate Water Care Co Ltd

Thank you so much for your kind words. We'll be sure to pass this on to the team, who will be touched to hear how much their care and compassion mean to you and your wife.

Thank you so much for this wonderful review. It was an absolute pleasure having your mum stay with us for three weeks, and she truly became part of our little community during her time here. She was a joy to care for, and we are delighted to hear that she enjoyed her stay. Feedback like yours means so much to our team, as we take great pride in providing a warm, welcoming, and supportive environment for every guest. Were grateful for your kind words and for the trust you placed in us.

Thank you for your kind word and taking the time to leave us such a lovely review. It was an absolute pleasure being part of your journey. You are always welcome to pop in and see us if you are ever over this way, of course we will get the kettle on. We wish you all the very best for your future.

Thank you so much for your kind words, Im so pleased that you were happy with the care and support given, our thoughts are with you all at such a difficult time

We're so glad we could support you and your partner during this time. Thank you for sharing - our team will be touched to know we could help both of you get some rest and reassurance.

We note that your relative moved out some months ago. We have reviewed the concerns within your review and are disappointed that you felt that you could not raise these concerns at the time. This would have allowed us to fully investigate and respond to you. As a significant amount of time has passed it's now difficult to accurately investigate. We welcome all feedback and will always try to resolve any concerns immediately if afforded the opportunity to do so. The Homes' refurbishment has been underway for several months now, due to finish in Dec 2025. Regular cleaning checks are completed in the Home, overseen by the Manager. Our records show one clothing item was misplaced and later retrieved promptly, the initial inventory detailing your wife's possessions on arrival, did not include a wedding ring or commemorative coin. These concerns were not raised at the time of your wife living in the home. We would therefore reject your feedback as being unsubstantiated.

A sincere thank you for this lovely account of your experience with us regarding your Dad's time at Chapel House. We strive to deliver the care you describe in an environment that supports both residents and families.

Thank you so much for taking the time to tell us about you and your father's experience at Avebury House. Your kind words will be passed onto the Avebury team.

Thank you for your kind words, our thoughts are with you at this difficult time

Thank you for taking the time to review our lovely home. I am so pleased that your mum has settled in and enjoying all our activities. I will feed back to the wider team. RegardsLisa

Thank you for taking time to review our home. I will feed back your comments to the wider team

It was an absolute pleasure to look after your mum. We miss her dearly and the families daily visits to the home . Thank you for all your support with our fund raising over the time your mum was here. I will feed back to our team your lovely review. Please come and visit at any time.

Thank you for your review. I'm glad you feel the decision you made although hard was the right choice for you and that the team here at Arbory have made that decision easier. The care team are dedicated to providing care and support to both your husband and yourself. I will share this review with the team.

Thank you for your lovely review. The staff at the Arbory endeavour to make each residents days enjoyable, whilst making them feel safe and at home. It was our pleasure to care for your stepdad in the short time he lived at the Arbory thank you for choosing us. I will share this lovely review with the team.