9.5
Group Review Score
(the average from all locations with a review score)
Care Homes Owned by Coate Water Care Co Ltd
Winner of the NCHA's Member of the year for 2019.
Coate Water Care Company Ltd is a family-run care group consisting of 9 highly-rated Care & Nursing homes across 5 counties. Gloucestershire, Hampshire, Warwickshire, Worcestershire and Wiltshire/Swindon.
Coate Water Care are passionate about providing the personalised care people need, from Residential, Respite and Nursing Care to specialist Dementia, Day or Convalescent care from their fully trained care team.
The luxury care environments that they create put the needs of the service users first while still managing to offer luxurious hotel standard décor and amenities, from salons to cinemas, coffee shops to family quiet areas, all while keeping that homely living feel.
All services keep strong links with healthcare experts and the local council, without forgetting their mission to achieve pleasant living atmospheres and a dignified lifestyle for all involved.
Coate Water Care Co Ltd Locations (9)
- Browse 9 Care Homes owned by Coate Water Care Co Ltd
"Very happy with the way the home look after my mother. I truely feel i am visiting my mother in her own home.The management and staff are…"
Read all 66 reviews
from £1,150 / week
63 Rooms
Location Type
Care Home
Mockley Manor has recently received a £4 Million investment and renovation project by owners Coate Water Care Co Ltd.
The project has seen the addition of many new features and given the home a ...
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about Mockley Manor
"Dad is very happy and settled at Downs View, has been for 2.5 years. Staff always very kind to him and when family visit. Food is always…"
Read all 62 reviews
from £995 / week
51 Rooms
Location Type
Care Home
Rated Outstanding by the CQC (January 2021), Downs View care centre in Bradbury caters for elderly residents with varying stages of dementia.
The home enjoys stunning views over the Downs and has ...
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about Downs View Care Centre
"I came to see my best friend Valarie and knowing that she was in a different care home before, when I came to Church View Care Home,…"
Read all 49 reviews
from £1,195 / week
43 Rooms
Location Type
Care Home
Church View is situated on the outskirts of Stratton and is easily accessible by public transport. The purpose-built home is beautifully decorated to create a warm and homely environment for the ...
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about Church View Care Home
"They have great food and great services. The staff tend to keep a clean facility and offer extraordinary care to me.…"
Read all 48 reviews
from £1,100 / week
41 Rooms
Location Type
Care Home
Avebury House in Devizes, Wiltshire is registered to care for up to 41 residents.
Operated by Coate Water Care Co Ltd, the care home cares for people with dementia, physical disabilities, mental ...
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about Avebury House
"I have always found that the staff of Ashbury Lodge to be hardworking, friendly and caring. They treat all residents with kindness and…"
Read all 74 reviews
from £995 / week
44 Rooms
Location Type
Care Home
Ashbury Lodge is a family-run, private care home on the outskirts of Swindon, catering for 42 residents.
Long term residents are invited to personalize their room, which includes bringing in ...
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about Ashbury Lodge
"Chapel House is lovely place with a nice homely feel. Staff were friendly and nothing was too much trouble for them. Mum's room was clean,…"
Read all 54 reviews
from £1,150 / week
41 Rooms
Location Type
Care Home
New purpose-built wing added to existing Grade 11 listed Chapel, which has also been completely refurbished to extremely high standards.
All large bedrooms with flat-screen smart TV, and en-suite ...
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about Chapel House Care & Nursing Home
Older Person CareYounger Adult CarePermanent CareRespite Care
"Very emotional decision for family after looking after loved one for so many years, however, the dementia disease of the loved one finally…"
Read all 46 reviews
from £799 / week
60 Rooms
Location Type
Care Home
Arbory Residential Home is dedicated to providing residents with the highest quality of life possible within an active, stimulating environment.
All of those living at the Arbory has dementia ...
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about Arbory Residential Home
"I felt immediately at ease when I arrived at Westley Court Nursing home. Rhiannon, the home manager, is amazing and friendly. She worked…"
Read all 50 reviews
from £1,350 / week
33 Rooms
Location Type
Care Home
Westley Court is a 33 capacity Kidderminster care home, dedicated to personalised care packages and effective delivery within a homely and satisfying living environment.
Residents are supported in ...
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about Westley Court
"Whenever I go into Woodstock, I am greeted politely and with a friendly smile.
I asked for mum to have a footstool in November and by…"
Read all 41 reviews
from £1,125 / week
28 Rooms
Location Type
Care Home
Woodstock Nursing Home specialises in residential, dementia, nursing and day care and is set on the outskirts of Gloucester.
The home provides a relaxed and warm atmosphere with a team of ...
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about Woodstock Nursing Home
Older Person CarePermanent CareRespite Care
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
Coate Water Care Co Ltd Reviews (490)
9.5
Coate Water Care Co Ltd has a Group Review Score of 9.5 (9.482) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Coate Water Care Co Ltd must have a Review Score.
from Loraine B (Wife of Resident) published on 11 March 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Back in December 2022, I was advised to move my husband from Dementia Care into Nursing and Dementia Care. From the outset, I fell in love with Woodstock, and the building itself has such character. There is plenty of parking, and it is within walking distance of my home in Abbeymead. I was taken on
a tour of the inside, and although at the time it was a bit dated, the garden was spacious and lovely in summer. There was plenty of space downstairs, making it a happy place to visit my husband. The rooms, too, are neat and spacious with en-suite bathrooms. I have found the manager and staff extremely professional and welcoming. The residents, too, are happy once they settle in.
The home has an excellent team of Nursing Staff who have attended to my husband with such exemplary care and patience. Any concerns or issues have always been taken care of. They also have a head Chef, an Assistant Chef and other kitchen staff, cleaners etc. The food is fresh, well-cooked, and presented. Birthdays are special for each resident, and often they celebrate with a buffet or summer barbecue at different times of the year.
Towards the end of last year, the downstairs areas were refurbished with new flooring, furniture, curtains and light fittings et. Also, after a long break, they have employed an Activities person who is making a big difference in the home, keeping the residents entertained.
My concern has only ever been my husband and the safety aspect between active residents and wheelchair/wheelchair bound residents, as the staff are unable to watch constantly, so one carer should be allocated to watch the active residents from destroying the garden, furniture etc. Instead of keeping disabled residents in their rooms. On the upstairs floors, a carer should be visibly on duty to avoid distress, illness etc. The chairs in the lounges should be wiped and disinfected as soon as a person gets up incontinent /wet - this is not done. In my opinion, it appears to be a definite shortage of staff, as often shaving, toileting, nail cutting, and hand washing are not done nearly enough.
Reply from Guneet Brookes, Marketing Manager at Woodstock Nursing HomeThank you for taking the time to share your thoughts. Were pleased to hear that you appreciate the environment at Woodstock and the care and support provided to your husband. Its always great to know families feel confident in the home.
Regarding the concerns youve raised, these have already been reviewed and addressed by the Home Manager, and appropriate actions have been taken. We will, of course, share your comments with the team, but please be assured that our hygiene standards, personal care routines, and resident supervision are consistently maintained to the highest level.
Our staff remain fully committed to the safety, wellbeing, and dignity of all residents, and we continually review practices to ensure every resident receives the attention and care they need.
Thank you again for your continued involvement and support.
from Ethan B (Grandson of Resident) published on 9 March 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
I feel happy that my nan is taken care of in this care home. She seems happy and safe here and seem to get involved in some of the activities that is provided. All concerns are always resolved efficiently.
Reply from Guneet Brookes, Marketing Manager at Ashbury LodgeThanks so much for your kind words. I'm really pleased to hear your nan is happy, safe, and enjoying the activities here. I'll be sure to pass your lovely feedback on to the team - it will mean a lot to them.
from Anna C (Friend of Resident) published on 5 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I came to see my best friend Valarie and knowing that she was in a different care home before, when I came to Church View Care Home, immediately I could see the difference, how caring, how attentive and loving they all are to Valarie's needs. The staff are so friendly and always attentive.
Reply from Guneet Brookes, Marketing Manager at Church View Care HomeThank you so much for your kind words. It truly means a great deal to us. We're so pleased that you've noticed the difference and that you feel Valarie is being cared for in the way she deserves. Our team works very hard to make sure every resident feels safe, valued and loved, so hearing your feedback is incredibly special. We'll be sure to share your comments with the staff, it will mean the world to them. Thank you again for taking the time to write such a thoughtful review.
from J C (Daughter of Resident) published on 25 February 2026
Submitted via Website • Report
Overall Experience3.0 out of 5
The standard of care is basic and at best acceptable. Residents are often sat around on dining chairs doing nothing - despite the comfortable arm chairs with a better view of the TV and field, being empty.
Other than during set activity times, staff in the room are either engaged in admin, or dealing
with residents in their rooms, not having general time to spend with residents. I have found communication to be poor. Issues are only addressed when I raise them and often not in a timely manner.
There is limited outside space, not enough to walk around and the home have only arranged one outside trip in 22 months. Meaning most residents spend all day every day inside, even during warmer months.
The staff do their best and do work hard, and the range of activities and visits from outside organisations is good, however there does not seem to be enough staff to properly meet residents needs.
Reply from Guneet Brookes, Marketing Manager at Ashbury LodgeThank you for your feedback. We would like to clarify that the concerns formally raised with the Home Manager relate to specific aspects of an individual care plan, which have been acknowledged and responded to promptly. A meeting has been held with the family to review these matters in detail and agree on any further actions required. The points raised within this review regarding overall standards, staffing levels and resident engagement are not reflective of our day-to-day practice. We operate a structured activity programme, welcome regular external visitors, and review staffing in line with residents' assessed needs to ensure appropriate support at all times. We believe open and constructive communication is essential and are pleased that a meeting is scheduled to address concerns directly. Our priority remains the dignity, wellbeing and quality of life of all residents in our care.
from L S (Daughter of Resident) published on 12 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Very happy with the way the home look after my mother. I truely feel i am visiting my mother in her own home.The management and staff are amazing and know my mother so well.The standard of food is good and there plenty of variety.My mother is always happy and never has anything negative to say at the
home.
Reply from Rachael Crocker, Home Manager at Mockley ManorThank you so much for your kind words, i am pleased that our team are able to support your mum to feel at home
from M C (Resident) published on 9 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I felt immediately at ease when I arrived at Westley Court Nursing home. Rhiannon, the home manager, is amazing and friendly. She worked hard to get all the equipment I needed in a very short timeframe, and has been very supportive. The staff are lovely, very professional, and are always willing to
help me. Any issues I have had, have been addressed promptly, and efficiently. The cleaning staff are cheery and do a wonderful job of keeping the place looking lovely and smelling fresh. The activities staff are great at encouraging me and making me feel involved. The food here is lovely, and the kitchen staff have tried hard to cater for my tastes. The grounds are beautiful and well maintained. Overall, I love it here.
Reply from Rhiannon Waters, Home Manager at Westley CourtThank you so much for your wonderful review. I am truly delighted to hear that you felt immediately at ease when you arrived at Westley Court. Creating a warm, welcoming, and supportive environment is very important to us, and it is lovely to know this has been your experience.
Your kind words mean a great deal to both me and the entire team. It was my pleasure to ensure everything you needed was in place, and I am so pleased that you have felt supported throughout your stay. I am incredibly proud of our dedicated staff, who work hard every day to provide compassionate, professional care and to respond promptly to any concerns.
I will be sure to share your feedback with our housekeeping, activities, and kitchen teams they will be thrilled to know their efforts are appreciated. It is especially wonderful to hear that you are enjoying the food, activities, and beautiful surroundings.
from K C (Daughter of Resident) published on 2 February 2026
Submitted via Website • Report
Overall Experience2.0 out of 5
While mum was in chapel house she had three investigations undertaken including neglect, we had issues with the care the staff provided including missing meals for her because she could not feed herself. Some of the staff here are fantastic but there is a long way to go to change the culture there.
Bells ring, staff tell off residents and some are bedridden and cannot help their selves, due to short staff they routinely do two person tasks single handed.
Personal care is lacking and bruises and marks, skin infections etc were not noticed until the family pointed things out.
The new managers are trying their best to change the way it's ran but from our experience there is a long way to go. However, upon our family members passing the management were extremely supportive in such a hard time.
Reply from Kate Collins, Regional Manager at Chapel House Care & Nursing HomeThank you so much for raising your concerns with myself at the time and affording us the opportunity to investigate incidents that fall below our expectations of the standards of care we provide at Chapel House. We were able to highlight issues with individual staff members who no longer work for the company. We are confident with the changes within the team these issues are now resolved and that the complaint was resolved with your satisfaction. Thank you also for your kind comments that the management and staff were supportive when your Mum passed away. We will ensure this feedback is shared with the team.
from Jackie C (Relative of Resident) published on 29 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I have always found that the staff of Ashbury Lodge to be hardworking, friendly and caring. They treat all residents with kindness and respect at all times. Sometimes when great patience is required. The home itself is always very clean and tidy, comfortable and with no undesirable smells. There is
always a good range of activities happening and residents are encouraged to join in. I am very happy that my husband is there.
Reply from Guneet Brookes, Marketing Manager at Ashbury LodgeThank you so much for your lovely words. We're thrilled that your husband feels happy and well cared for at Ashbury Lodge. It means a lot to the team to hear that their kindness, patience and efforts are appreciated.
from S S (Wife of Resident) published on 22 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
All the staff are well trained and treat everyone as if they are one of their own family. I feel leaving my husband here gives me confidence that he is safe. Also we are kept up to date if anything happens ie falls, change of tablets etc.
Reply from Guneet Brookes, Marketing Manager at Woodstock Nursing HomeThank you so much for your lovely feedback. Knowing you feel confident and reassured about your husband's care really means a great deal to us. We're proud of our team and grateful for the trust you place in us.
from K D (Daughter of Resident) published on 21 January 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
My father is a resident at this care home, and overall I am very happy with the care he receives. The staff are kind, attentive, and genuinely care about the residents' wellbeing. Communication has been good, and I feel reassured knowing he is in a safe and supportive environment.
The only area that
has felt lacking at times is the range and frequency of activities available for residents. However, it does seem that the home is aware of this and is making efforts to improve, which is encouraging.
Overall, I am pleased with the care provided and appreciate the commitment shown by the staff to ensure the residents' quality of life.
Reply from Guneet Brookes, Marketing Manager at Woodstock Nursing HomeThank you so much for your kind words and for sharing your feedback. We're really pleased to hear you're happy with the care your father receives, and we'll definitely pass your comments on to the team.
We also appreciate your note about activities, and we're glad to hear you've noticed the improvements being made. We'll continue to work on this and ensure residents have a good range of options.
from Louise T (Daughter of Resident) published on 19 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Whenever I go into Woodstock, I am greeted politely and with a friendly smile.
I asked for mum to have a footstool in November and by December they were there. Mum is always happy and chatty when awake.The other residents are always happy and chatty. Clean and tidy. The house never smells or looks
untidy.
Reply from Guneet Brookes, Marketing Manager at Woodstock Nursing HomeThank you so much for sharing this with us. It's lovely to hear how welcomed you feel and how happy and well cared for your Mum is. Your kind words will be passed on to the team, who will really appreciate them.
from ALAN K (Son of Resident) published on 19 January 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
I always found that my Mum was very well looked after by the staff, she was always happy and contented. Her room was always clean and spotless. She always enjoyed being in the lounge and taking everything in, and the staff always paid attention to her. I always found the staff friendly and welcoming
on my daily visits to the home.
Reply from Guneet Brookes, Marketing Manager at Woodstock Nursing HomeThank you so much for sharing this with us. It truly means a great deal to hear how happy and well cared for your Mum was, and how welcomed you felt during your visits. Your kind words will be passed on to the team, who will really appreciate them.
from Rachel L (Stepdaughter of Resident) published on 16 January 2026
Submitted via Website • Report
Overall Experience1.0 out of 5
Despite advertising themselves as being able to care for complex mental health issues, this is very far from the truth. After only 3/4 weeks of caring for my stepdad, who is displaying symptoms of severe depression, anxiety, and the possible onset of dementia, the management served notice of eviction
because he has 'behavioural issues'. Before notice was served no attempt was made to diagnose or support his condition. Regularly, during visits, I noticed safeguarding guidelines weren't met because his call bell was disconnected, he was offered no dignity and left to lie on his bed in just top half clothing and an incontinence pad, with no bedding other than a pillow and bottom sheet on a plastic mattress, and his curtains closed at 2pm in the afternoon. Overall, a very unsatisfactory experience. There are many alternatives that are cheaper, better managed, with far superior facilities and decor. Please make sure that you've considered all available local homes before committing here.
Reply from Kate Collins, Regional Manager at Westley CourtWe are very disappointed to read your review which we note you submitted after we restricted your access to the care home following behaviours from you which prompted a referral to the police. We also note that despite your unfounded criticism, your father remains with us and we have not had any previous concerns raised by you regarding his care. We take the safety and wellbeing of our staff and residents very seriously and operate a zero tolerance policy regarding aggression, racism and bullying. We will of course, continue to try to work with you in the best interests of your Father whilst living at Westley Court.
from T P (Daughter of Resident) published on 15 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Chapel House is lovely place with a nice homely feel. Staff were friendly and nothing was too much trouble for them. Mum's room was clean, warm and very comfortable. Management were constantly visible, approachable and easy to speak to.
Mum received consistently good care and in her final days, and
even when she passed away, she and we her family, were well supported, treated with dignity, kindness and tenderness. Something we will never forget and will be forever grateful for.
Reply from Guneet Brookes, Marketing Manager at Chapel House Care & Nursing HomeThank you so much for sharing such a heartfelt review. We're truly grateful for your kind words and are deeply touched to hear that your mum, and your family, were supported with such dignity, kindness, and compassion. Your feedback will be passed on to the Chapel House team and management, who will take great comfort in knowing the care they provided meant so much to you during such a difficult time.
from Kevin S (Son of Resident) published on 14 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My father was submitted to the Chapel House care home, following concerns we raised about the level of care he required as his parkinsons disease had reached the next level. The team at the care home welcomed us on the day he arrived, spent time talking to us before taking him to this room. The care
home felt clean, had good open spaces, was friendly, and the staff were very understanding. The room was located on the top floor, with easy access via a lift suitable for people who can walk or use wheelchairs. It had a bright, clean feel to the layout with good outside views. A large bathroom with a walk-in shower and a good-sized TV in the main living room. Plenty of storage for clothes and personal things. He has settled well, and we now feel a lot happier that his needs are being catered for 24/7, which we would have found difficult to do.
Reply from Guneet Brookes, Marketing Manager at Chapel House Care & Nursing HomeThank you very much for taking the time to share such detailed and positive feedback. We're really pleased to hear that your father has settled well and that you feel reassured his needs are being cared for around the clock. Your comments about the welcoming staff, facilities and overall environment are greatly appreciated and we will make sure this feedback is passed on to the Chapel House team.
from N P (Daughter of Resident) published on 13 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I have always found all the staff very friendly and caring and understand my father very well. Management has been very changeable over the last year but anyone i have come across has been friendly. Care plans are checked with myself regularly to make sure we are happy.
Reply from Guneet Brookes, Marketing Manager at Chapel House Care & Nursing HomeThank you for your kind feedback. We're pleased to hear that you've found our staff to be friendly, caring and understanding of your father's needs and that you feel involved through regular care plan reviews. While there have been some management changes over the past year, our focus and commitment to providing consistent, high-quality care has remained the same. We're grateful for your understanding and really appreciate you taking the time to share your experience.
from Kevin R (Son of Resident) published on 8 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
A very friendly home with caring staff.
Always keep me up todate with any problems with health issues.
Nothing more to say
Reply from Guneet Brookes, Marketing Manager at Ashbury LodgeThank you for your kind feedback ,we're really glad to hear this. We will make sure to pass on the message to the team.
from I G (Friend of Resident) published on 22 December 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Following urgent admission my friend has been treated with excellent care and compassion. Every effort has been made to make her feel comfortable and welcomed.
The level of staff in this home is, in my experience, as a retired GP, well above average and all are kind, willing to go a little further
and competent.
Reply from Guneet Brookes, Marketing Manager at Avebury HouseThank you so much for your kind words. We're really pleased to hear that your friend felt comfortable and welcomed during such a difficult time. Your feedback means a great deal to us, and we will be sure to pass your message on to the whole team.
from Stephen G (Son of Resident) published on 5 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Very impressive: their efficient, thorough and friendly support has quite literally given Mum a new lease of life at 100. I am especially impressed with their attention to human dignity while maintaining an approach which is friendly and informal.
Reply from Rhiannon Waters, Home Manager at Westley CourtThank you so much for your wonderful review. We are truly delighted to hear that our support has made such a positive difference for your mum. Ensuring dignity, comfort and genuine human connection is at the heart of everything we do, so it means a great deal to know that this has been reflected in your experience. Your kind words will be shared with the whole team.
Frequently Asked Questions about Coate Water Care Co Ltd
Costs for care homes owned by Coate Water Care Co Ltd
Average costs per week for care homes owned by Coate Water Care Co Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Coate Water Care Co Ltd, based on 9 out of 9 settings.
Type of Care Provided
Average Weekly Cost
Residential Care
£1,095
Residential Dementia Care
£1,358
Nursing Care
£1,515
Nursing Dementia Care
£1,515
All Care Types
£1,095
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.
How many Care Homes does Coate Water Care Co Ltd own?
Coate Water Care Co Ltd own 9 Care Homes.
Which Coate Water Care Co Ltd Care Homes have the highest review score?
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coate Water Care Co Ltd to verify any information. View our terms and conditions.
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