Downs View Care Centre

Badbury, Chiseldon, Swindon SN4 0EU
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9.8 62 Reviews
  • Downs View Care Centre, Swindon
Rated Outstanding by the CQC (January 2021), Downs View care centre in Bradbury caters for elderly residents with varying stages of dementia.

The home enjoys stunning views over the Downs and has 51 individual bedrooms. 43 are en-suite.

There is also a suite for couples and guests for privacy. The home has two large lounges and a sun lounge for relaxation.

Downs View has recently had the benefit of a dementia-specific designed, large accessible sensory garden with safe, soft walkways and accessible flower beds with seating areas.

Fresh meals are prepared daily by the chef using local suppliers. Residents can choose their meal based on personal or dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1395
  • Self-Funded Residential Dementia Care: £1000 – £1395
  • RESPITE Self-Funded Residential Care: £1000 – £1490
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1490

All fees determined following individual assessment

These prices are only a guideline, please contact Downs View Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Amanda Timms (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • No set visiting times, visitors welcome at any time

Parking

  • On site parking available

Downs View Care Centre Reviews (62)

9.8

Downs View Care Centre has a Review Score of 9.8 (9.784) out of 10, based on 31 reviews in the last 2 years.
Over all time Downs View Care Centre has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Downs View Care Centre
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Total of 62, showing 1-20
Review from C d (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mom was moved to a different room and does not know how to work the push taps in the bathroom. I have asked carers twice now to please just stay in with her in the morning when she dresses long turn on the tap and brush her teeth and rinse her month and I can see it's not been done.
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Review from Dick M (Husband of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is a resident at Downs View and I am comforted by the care she receives. Every one dealing wirh her knows her problems and treats her with care and compassion. As she becomes more dependant on the staff they accomodate her needs. This was brought home to me abruptly at a recent hospital stay,
where paliative care was the initail responce from the consultants, the staff on general ward did their best but were under constant pressure and unable to give the care that she enjoys at Downs View. Once back she recovered.
God bless the people at Downs View.
Reply from Guneet Brookes, Marketing Manager at Downs View Care Centre

Thank you so much for your kind words. We'll be sure to pass this on to the team, who will be touched to hear how much their care and compassion mean to you and your wife.

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Review from D L (Friend of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Been coming to the home for a number of years, seeing many changes but the positive energy, commitment and management has always been top notch. Caring, kind, considerate and professional. The staff should be commended. A shining example of care in the community.
Reply from Guneet Brookes, Marketing Manager at Downs View Care Centre

Thank you so much for your kind words. We'll be sure to pass this on to the team - they'll be delighted to hear their commitment and care are appreciated.

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Review from J H (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel that the staff offer emotional support as well as personal support as my mother in law is blind and often suffers with her mental health. The home is kept clean and always smells amazing not like other residential homes. Great home cooked meals cater for all needs.
Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for submitting your review; your feedback is important to us.

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Review from A H (Son of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home management and staff are amazing and so patient. My mum is blind and struggles to move around freely. She can be difficult and does not want to be in a care home. The staff always treat my mum with dignity and loving care. If any adjustments are required, management are always supportive
and quick to implement. Downs View is a very special place.
Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for your kind review, the staff will appreciate the feedback

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Review from S M (Daughter of Resident) published on 18 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and carers are all fantastic. Cannot fault the home and staff. Clean bright and friendly.
Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for your review, will pass on to staff who will appreciate positive feedback.

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Review from K R (Daughter of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I struggled with my father going into care home, for many reasons. The Manager and staff have been absolutely amazing, not only with the support they have given my father but myself and my family. They are so friendly and approachable, always answering my questions and if they can't they come back to
me asap. They always give me a update on my father, I'm well informed with his health and medication. My father's room is always clean and tidy. I love the personal touches from activities to celebrations, going the extra mile to provide my father with his favourite drinks, or making sure he's watching his favourite programme. The garden and outside area are well kept and a lovely area to spend quality time with my father. The most important thing for me is that I'm happy knowing my father is well looked after, and I can visit when ever we please. Friends have also commented how well my father is cared for and how welcoming all the staff are.
Thank you Downs View.
Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for your lovely review. The staff will appreciate your lovely feedback.

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Review from N B (Friend of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit the resident weekly. The staff are very friendly and helpful. The care home is clean and tidy. When we have attended the various social activities and functions we have always found they are well organised, and the food and drink is good. The security is good.
Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for the review we always welcome feedback.

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Review from A V (Niece of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff really friendly. Residents seem happy.
Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for taking the time to review the home. Feedback is important to us.

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Review from M M (Brother of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Residents seem well cared for an happy. The meals are very good. Very friendly staff.
Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for your kind review. The staff will enjoy being told about this and appreciate your feedback.

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Review from S A (Son of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the running of the care home. Food is excellent if not too much for mum. Staff running activities are amazing and fun for most residents. Very happy with everything they do here.
Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for taking the time to review us, will pass this onto the staff.

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Review from Rachael J (Wife of Resident) published on 11 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Downs View is a lovely home where residents and visitors are treated so well and warmly. As a family we are so happy that my husband is here it is like home from home.
Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for your continued support and appreciation of the service we provide.

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Review from L D (Friend of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my friend receives is remarkable at Downs View. The staff are attentive and you can see the care they have for the residents. The overall calm and peaceful environment really helps create a warm place to live. I would highly recommend Downs View to potential residents.
Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you so much for such a lovely review. The DV team are very happy with your positive feedback, thank you!

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Review from Lena B (Sister of Resident) published on 28 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been in Downs View since February 2024. She settled quickly, has a lovely room overlooking the gardens, and has all her personal items around her. The staff are caring and do their very best to support her. After a spell in hospital equipment and support from other agencies were put in
place to aid her recovery. Nothing is too much trouble. Downs View is in a lovely spot overlooking the downs. We are all very happy with the move and the fact that my sister is happy.
Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for your review we really appreciate your kind feedback.

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Review from Teresa F (Daughter of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Downs View in April. The management and carers welcomed Mum showing kindness, patience and treating Mum with dignity. There is always someone to talk to if you have any concerns. Nothing is ever too much trouble. I am so pleased we chose Downs View for Mum, as other family and friends
who have relatives in other care homes have not had such a positive experience. I can not thank the management and carers enough for everything they're doing for Mum.
Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for your review, we aim to give the best experience possible for all of our clients and feedback is always welcome. I will share this with all the staff.

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Review from Malcolm F (Son-in-law of Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in Downs View since April 2024 and we have found her care to be exemplary. From her general care to controlling her paid relief via medication nothing appears to be too much trouble. She enjoys her meals and I cannot fault anything.
Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you so much for your lovey review, we always welcome feedback from relatives will pass this on to the staff team

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Review from A G (Friend of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
it is always a joy to visit the home. All staff so welcoming and cheery. Today we all joined in with the activity which I hope encouraged some more of the clients. Such a relaxing feel to this home even though some of the clients can be noisy and difficult. It is always dealt with sympathetic ways.
Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you so much for your positive review, staff will enjoy hearing this positive review.

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Review from Aled N (Grandson of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Downs View Care Home is clean, caring and friendly. Residents are well looked after and have their needs met in a timely and empathetic manner. They organise a range of events for residents and families such as a cheese and wine night, singers and summer parties which are enjoyed by all!
Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for your lovely feedback, the staff will appreciate this.

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Review from Charlotte N (Granddaughter of Resident) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Down View's staff consistently provide high-quality and personalised support to the residents. There is a real patient-centred approach, always giving them the best possible care and attention. The team have a real understanding of the individuals in their care on a personal level, as well as getting
to know their family and close ones who visit. The Activities Coordinator is fantastic at arranging a range of engaging and exciting activities for the residents, including exercise, beauty, crafts, gardening and baking. The home is always clean and tidy, and the resident's appearance and hygiene are valued heavily also. The food is varied and fresh, with residents offered a choice. There isn't anywhere else we would consider for our Grandma!
Reply from Amanda Timms, Manager at Downs View Care Centre

Many thanks for your feedback, I will pass this on to the team who will appreciate the feedback.

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Review from Charlotte W (Daughter of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in the care home since November 2023. We did try and trial mum back at home again with carers visiting 4 times daily. Unfortunately, it was assessed that mum needed 24-hour round-the-clock care. The Manager was very supportive and had mum back to her placement. The care home is much better
for her as she has social activities and friends. They let you visit when you like and it's a very warm and welcoming place. I feel so reassured that my mum is in a better place. They look after her well and she is eating well. They get hair done, nails done, feed well and have a whole array of happy cheerful staff who look after the residents so well. My mum is by no means an easy character she can be at times very awkward but they manage that well and get her to do all the things that she can't do without help.
Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for your kind review, the staff will appreciate you taking the time to review us.

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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Downs View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.784 for Downs View Care Centre is calculated as follows: ( (287 Excellents x 5) + (70 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 361 Ratings = 4.784
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Downs View Care Centre is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

Amanda

Amanda Timms

Job Title: Registered Manager Joined: 2008

Hello! My name is Amanda and I have worked for Coate Water Care since 2008. I have worked in care for a total of 24 years so far, achieving Level 5 management of health and social care.


The staff at Downsview always go above and beyond their roles to enhance the lives of the people we care for and I am very proud to call them my team.


I love interacting with my residents and their families and my passion is dementia Care. I have been responsible for working alongside and supporting other dementia care homes within the CWC group.

Helen

Helen Martin-Hicks

Job Title: Administrator Joined: 2022

Administrator

Frequently Asked Questions about Downs View Care Centre

What types of Care is Downs View Care Centre registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Downs View Care Centre have?

There are 49 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Downs View Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Downs View Care Centre to the centre of Swindon?

4.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Downs View Care Centre to verify any information. View our terms and conditions. Downs View Care Centre has an Enhanced Service - more info.