Downs View Care Centre

Badbury, Chiseldon, Swindon SN4 0EU
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9.7 63 Reviews
  • Downs View Care Centre, Swindon
Rated Outstanding by the CQC (January 2021), Downs View care centre in Bradbury caters for elderly residents with varying stages of dementia.

The home enjoys stunning views over the Downs and has 51 individual bedrooms. 43 are en-suite.

There is also a suite for couples and guests for privacy. The home has two large lounges and a sun lounge for relaxation.

Downs View has recently had the benefit of a dementia-specific designed, large accessible sensory garden with safe, soft walkways and accessible flower beds with seating areas.

Fresh meals are prepared daily by the chef using local suppliers. Residents can choose their meal based on personal or dietary requirements.
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Care Provided by Downs View Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £995
  • Self-Funded Residential Dementia Care: from £1220
  • RESPITE Self-Funded Residential Care: from £1445
  • RESPITE Self-Funded Residential Dementia Care: from £1445

All fees determined following individual assessment

The price(s) shown are provided by the care home. Contact Downs View Care Centre for full pricing details and T&Cs.

Contact Downs View Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Downs View Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Gemma Herbert (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • No set visiting times, visitors welcome at any time

Parking

  • On site parking available

Downs View Care Centre Reviews (63)

9.7

Downs View Care Centre has a Review Score of 9.7 (9.727) out of 10, based on 21 reviews in the last 2 years.
Over all time Downs View Care Centre has 63 reviews.

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Date Published
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Reviewer Connection to Downs View Care Centre
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Review from Charlotte N (Granddaughter of Resident) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Down View's staff consistently provide high-quality and personalised support to the residents. There is a real patient-centred approach, always giving them the best possible care and attention. The team have a real understanding of the individuals in their care on a personal level, as well as getting
to know their family and close ones who visit. The Activities Coordinator is fantastic at arranging a range of engaging and exciting activities for the residents, including exercise, beauty, crafts, gardening and baking. The home is always clean and tidy, and the resident's appearance and hygiene are valued heavily also. The food is varied and fresh, with residents offered a choice. There isn't anywhere else we would consider for our Grandma!
Reply from Amanda Timms, Manager at Downs View Care CentreMany thanks for your feedback, I will pass this on to the team who will appreciate the feedback.
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Review from Charlotte W (Daughter of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in the care home since November 2023. We did try and trial mum back at home again with carers visiting 4 times daily. Unfortunately, it was assessed that mum needed 24-hour round-the-clock care. The Manager was very supportive and had mum back to her placement. The care home is much better
for her as she has social activities and friends. They let you visit when you like and it's a very warm and welcoming place. I feel so reassured that my mum is in a better place. They look after her well and she is eating well. They get hair done, nails done, feed well and have a whole array of happy cheerful staff who look after the residents so well. My mum is by no means an easy character she can be at times very awkward but they manage that well and get her to do all the things that she can't do without help.
Reply from Amanda Timms, Manager at Downs View Care CentreThank you for your kind review, the staff will appreciate you taking the time to review us.
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Review from Dawn D (Daughter of Resident) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father became a resident at Downs View at the end of November due to concerns with his Alzheimer’s and several falls within the home. The home is nice and bright and very spacious. The day he arrived I cannot praise the staff enough they were so supportive and extremely helpful in trying to make
my Dad feel comfortable to adjust to his new surroundings. We are so pleased that our Dad has settled in so well. I would like to thank all the staff for their excellent care and it is always done with a smile on their face, nothing is too much for them. The food is excellent, especially as our Dad was not eating properly at home and now he has put on weight he enjoys it now. The event's organizer is amazing too always keeps them well entertained and interacts with the residents well. My Dad enjoys the games they play. I visit the home 1-2 times a week the care staff are so friendly and make you feel so welcome.
Reply from Amanda Timms, Manager at Downs View Care CentreThank you very much for taking the time to review the service; we are so pleased that you are happy and so is your dad.
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Review from Karen H (Daughter of Resident) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Downs View since the 20th January 2024 due to advanced dementia.
We have found the staff to be extremely helpful, very kind and considerate and it shows when you visit, not just with Dad but with all of the residents. Everyone is well taken care of and they look content and clean.
Obviously,
this has been a massive change for Dad and us, and I would like to say a big thank you to the staff for putting us at ease on the telephone and when we visit. We get regular updates about Dad and how he’s doing. The staff are very accommodating and they put a lot into the events that take place and pay attention to ‘National days.' There always seems to be lots going on.
The home itself is lovely and clean, wonderful gardens, well kept. The overall location is lovely.
Reply from Amanda Timms, Manager at Downs View Care CentreThank you for your kind review, staff will enjoy knowing they are doing a good job
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Review from L H (Friend of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is set in beautiful surroundings. All the staff are very friendly and cannot do enough for you on your visit. Feel very welcome as soon as you enter the door. Home decor is tastefully decorated throughout from my friend's room to the dining/living area and feels like home. Gardens are well
laid out with walking areas and subtle lighting with plants and flowers. Food looks amazing and always smells so good. Feel very relaxed visiting and such friendly staff.
Reply from Amanda Timms, Manager at Downs View Care CentreThank you for your very kind feedback, we are so lucky to be set in beautiful grounds and surrounding areas
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Review from Chris P (Son of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The amazing staff obviously views the residents as family, not customers. The standard of care is phenomenal with the carers priding themselves in their work. Even visiting family and friends are treated with the utmost respect. The carers have my respect for the effort they put into making Downsview
a home away from home.
Reply from Amanda Timms, Manager at Downs View Care CentreThank you so much for the review, staff will most certainly appreciate your very kind feedback.
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Review from W S (Cousin of Resident) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Downs View Care Centre to be very bright and clean, with very friendly staff, it is very well situated in the country with lovely views of the Downs. I visit my cousin once a week and she seems very happy.
Reply from Amanda Timms, Manager at Downs View Care CentreThank you very much for taking the time to review the home, the staff and service user will appreciate your kind words.
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Review from Diane Y (Daughter of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in the care home for 5 weeks. They have been very supportive during this time helping her to adjust.
All the staff are very helpful and are good at giving me information about her progress ie: eating, moving her around and services we can access for her - haircut, podiatry etc.
Reply from Amanda Timms, Manager at Downs View Care CentreThank you so much for your review, I will pass this on to the staff team who will appreciate the good feedback
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Review from Nicki G (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been extremely pleased with the care mum has received since moving into Downsview in April. She has improved physically and mentally. The staff are extremely caring and attentive. The food is amazing and any events including family are very well catered for. The activities organiser keeps them
well entertained and keeps them physically and mentally active.
Reply from Amanda Timms, Manager at Downs View Care CentreThank you so much for your feedback, staff take pride in care and activities.
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Review from I T (Son of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Short term respite stay, great care. Dad's much stronger and hopefully independent enough to go home for a good period. Very clean, food great, staff amazing. All round good experience.
Reply from Amanda Timms, Manager at Downs View Care CentreThank you so much for the review, we were glad that your father could return home after a period of care.
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Review from Diane J (Daughter of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father became a resident at Downs View this year due to dementia and concerns with him living at home. I can't express enough how amazing the home is, it's given Dad a new lease of life, so much stimulation with varied activities on a daily basis. The staff are extremely caring and treat the residents
with dignity and respect. We, collectively, as a family are extremely happy with the care given to dad, it has taken a big worry away from his wife and children. Dad was very anxious when he lived at home, but that has gone and he is so happy and content, encouraged to join in with all activities, which he loves, and is extremely relaxed, as he is being very well looked after. I can't praise the staff and management enough for all they have done to help Dad with the transition and continue to help him to this day. I highly recommend Downs View, we are so grateful to them for taking such good care of my beloved dad and giving him the best remainder of his life.
Reply from Amanda Timms, Manager at Downs View Care CentreThank you so much for your really kind review. This will be passed on to the staff team.
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Review from L M (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident since November 2020 when his Parkinson's deteriorated after the local services were removed in lockdown.
During the three years he has lived there, he has been able to have quality time with family and make new friendships in the home.
The activities and care provided by the
home have brought all of the residents together, as well as their families.
Keep up the good work everyone.
Reply from Amanda Timms, Manager at Downs View Care CentreThank you very much for your feedback, I will pass this information to the staff.
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Review from Joanna T (Daughter of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is extremely happy, comfortable and safe at Downs View. All the staff are kind and caring, going to great lengths to look after him. His room is clean and spacious, with the added luxury of a wet room, which is invaluable to maintain his dignity. He always enjoys his meals, with a great selection
available. Downs View is very welcoming to all his visitors and provides a variety of activities for him to participate in.
Reply from Amanda Timms, Manager at Downs View Care CentreThank you so much for taking the time to review our home, this will be passed on to staff.
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Review from Robert D (Son of Resident) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was the first time my mum, who has dementia, had to use a home. It was to enable my wife and I to take a respite break and was booked by the local council. Naturally, I had concerns and I visited the home in advance to get a feel. The manager and deputy came to Mum at home to get a sense that Mum
would be a good fit.
This home has a number of dementia patients at differing stages and I know from experience how tricky this can be. But, I want to commend the manager and her team. At no point did I, or people visiting Mum, see anything but caring staff who do their best to look after the people they care for. The rooms are simple but clean and the food seems to be of a high standard. Different stages of dementia could make for chaos, but our experience was that Mum was looked after, even when emotional.
The home is set in Badbury and has great views with good car parking and has lovely gardens, with places to sit and enjoy being outside. Well done all and thank you.
Reply from Amanda Timms, Manager at Downs View Care CentreThank you very much for your lovely review, I will pass this on to all the staff team.
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Review from Sabrina B (Friend of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I arrive, I was greeted well by the staff and they showed me where my friend was. My first appearance at the home was very clean, welcoming and well-presented.
The staff are very friendly and I can see by their persona that they enjoyed working here.
I left as they were serving their dinner
which looked appetising and he has a choice to visually see.
This is one of the best care homes I’ve seen in and around Swindon, and I’m glad that my friend is here.
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Review from G A (Wife of Resident) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy with the way my husband was cared for and I would like to say thank you to all the staff who looked after him.
Reply from Amanda Timms, Manager at Downs View Care CentreThank you very much for your kind words and for taking the time to publish a review, I will pass this on to all the staff.
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Review from Mandy H (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was at Downs View Care Centre for about a year and a half until he sadly passed away in September 2022. The care he received, especially in the later months, was excellent. The staff were compassionate and caring, and the staff were always approachable and helpful. It was lovely to see the home
open up as Covid receded, with magicians and other activities put on to entertain the residents. The home always seemed clean when we visited, and it was lovely to see the redecoration taking place. Thank you to everyone for looking after Dad and for your kindness to all the family in those last difficult few days.
Reply from Amanda Timms, Manager at Downs View Care CentreThank you for taking the time to give us a review. I will pass on this feedback to the staff, who I know will really appreciate it.
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Review from Victoria L (Daughter-in-law of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time we have visited, the staff have made us feel welcome. They take time to have a chat to make sure were ok as a family too coping with having a family member with dementia. All residents always appear clean and well-presented. The private rooms and communal areas are always clean and tidy.
The wide range of activities provided caters for a vast range of personal interests. The views of the Downs are right on the doorstep. Lovely to be able to take Pops out for family walks in such a scenic environment without the need for further travel. Massive thank you to all staff for keeping Pops and all the other residents safe and entertained. Would highly recommend this home to anyone who may need dementia care.
Reply from Kayleigh, Marketing Manager at Downs View Care CentreThank you kindly for your review, Victoria. The manager and team take pride in ensuring all family and friends of residents feel welcome and at home and they will be pleased to hear you had such a positive experience. We are very lucky to have such beautiful views on the doorstep of Downs View and it is wonderful you are able to share this with your Father-in-Law.
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Review from C T (Friend of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Downs View is a lovely home that creates a cosy, welcoming environment to all residents and service users. The staff are all very friendly and there is plenty of engaging and therapeutic activities regularly on offer. We really enjoyed the mobile farm at Christmas which brought smiles to many faces.
The food is lovely and the management team are hands-on - approachable and professional always.
Reply from Kayleigh Huband, Marketing Manager at Downs View Care CentreThank you for your review, I have passed your wonderful comments over to the Manager and her team who will be best pleased to hear you have received a welcoming experience at Downs View. The team work hard to ensure residents feel as comfortable as possible and the mobile farm is always a favourite!
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Review from Yvonne B (Friend of Resident) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would like to say a big thanks to all the management and staff for their hard work and caring with a friend of mine, showing the utmost dignity towards my friend and her family. Thank you so much to all.
Reply from Amanda Timms, Manager at Downs View Care CentreThank you for taking the time to review our care home, the staff will be pleased to know that we are delivering a good service to all.
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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Downs View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.727 for Downs View Care Centre is calculated as follows: ( (182 Excellents x 5) + (59 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 245 Ratings = 4.727
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Downs View Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (3)

No image found

Gemma Herbert

Job Title: Care Home Manager Joined: 2026

Care Home Manager

No image found

Walusha Colaco

Job Title: Deputy Manager Joined: 2026

Deputy Manager

Helen

Helen Martin-Hicks

Job Title: Administrator Joined: 2022

Administrator

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Downs View Care Centre to verify any information. View our terms and conditions. Downs View Care Centre has an Enhanced Service - more info.