Downs View Care Centre

Always caring and give appropriate attention to each resident. Covid procedures followed where necessary. Carers work hard to keep the residents happy. Room kept very clean and can be personalised. Good Christmas party for residents and families.

My mum moved into the care home last June. This was the hardest thing I ever had to do! But the care mum has received is outstanding. Covid didn't help as we weren't allowed to see her. Now we can see mum, it's lovely to see her settled and getting around the clock care she needs. Thank you

I find a very pleasant and friendly atmosphere here. The residents are happy and my cousin has always said how much she loves being here and how lovely everybody is.

The staff show understanding and respect for the residents and are also very understanding of the relative's worries and help to reassure them by caring and being very informative.

I have every confidence with the care my mum is getting.

The care and support my mum receives is excellent. Staff are always patient and kind and I am confident she is well cared for, although we have not been able to see mum due to the present lockdown being in place.

My mother was extremely happy and very well looked after and loved.

My father has been extremely well looked after during the past year, especially during the covid pandemic. All staff are approachable and are able to answer my queries.

My mother was a very difficult patient when she first went into Downs View, and she was still treated with the greatest respect. She is now bedridden, and she is still cared for in the same way. I have nothing but praise for the staff and their kindness towards her.

My mother has received wonderful care and attention from your staff, and she appears to be very happy in her way, with everybody who looks after her.

I have always found the staff very approachable, always there with a friendly ear if you need it. They have always treated my mum with dignity and shown her great care and love. It is a great comfort to me and my family to know that she is so well cared for, especially now with the situation regarding Coronavirus. They have been fantastic throughout this difficult time and we have been able to FaceTime Mum on a regular basis and see that she is happy and healthy during the time we have not been able to visit her. Can't thank them enough.

I am extremely happy with Downs View Care Centre as all the staff go above and beyond to make sure all residents are safe and happy. Since lockdown it's been lovely to see all photos on Facebook and I can see all their smiling faces as they enjoy all the activities you are providing so well done for that. Can't wait to see the next lot. It's been the best decision I have made because all the staff are friendly and always willing to help.

Fantastic care from all staff, making Mum feel at home. Thank you!

I am very happy with the care my mother receives at Downsview. The staff are wonderful and take such good care of all the residents, especially over the last few months when I have been unable to visit. The photos of activities posted on Facebook have been lovely. A huge 'thank you' to all staff.

Staff work very hard in challenging circumstances but deal with things very well in a professional and calm manner. Our visits have always found the staff to be happy and cheerful towards residents and my mother always appears happy and contented.

My father suffers from dementia and is blind. The staff are caring, understanding and help the residents keep their dignity, as well as supporting families at this difficult time. All staff are pleasant and hard working and always have a smile. Thank you to all.

Mum moved into Downs View Care Centre due to dementia and Alzheimers. I was always kept up to date and nothing was ever too much trouble. From Xmas '17, Mum became very ill and ended up in hospital. Mum refused to eat and drink and pulled out needles telling me that she did not want them working closely with the unit leader and manager. A full end of life was put into place with Mum going back to Downs View Care Centre. She was treated with dignity and respect and I could not fault. Thank you to all the care staff. Excellent.

We are very pleased with my father's care and he seems very happy to be in here. Every time we come and visit my dad, everyone is very happy and the carers are lovely and very caring. We love the garden and sitting out there in the summer. They organise a lot of things for the residents and my dad joins in which he never did when he lived at home. No complaints.

The facility was very well maintained with lots of carefully planned items for the residents to engage with, even down to photographs on walls and colour schemes. The accommodation is excellent and well thought out. The staff were all friendly, caring and professional and the manager was welcoming, courteous and professional. Our family friend was well cared for and was also content in her surroundings which is vital to her needs. The conservatory is stunning. This is not the first time I have been to the home as we have had other family friends there over the years and I can only see improvement. The home doesn't feel clinical or smell like a care home, but feels like a friendly welcoming shared facility that allows friends, family and loved ones to be where they need to be at a time they need the support.

Warm friendly home with great staff team. Visited a friend there and was amazed by the kindness of all the staff. My friend is so happy and all other people appear happy and well looked after. There was training happening with staff but they allowed residents to sit in and they were not asked to leave at any point.