Downs View Care Centre

Badbury, Chiseldon, Swindon SN4 0EU
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9.8 62 Reviews
  • Downs View Care Centre, Swindon
Rated Outstanding by the CQC (January 2021), Downs View care centre in Bradbury caters for elderly residents with varying stages of dementia.

The home enjoys stunning views over the Downs and has 51 individual bedrooms. 43 are en-suite.

There is also a suite for couples and guests for privacy. The home has two large lounges and a sun lounge for relaxation.

Downs View has recently had the benefit of a dementia-specific designed, large accessible sensory garden with safe, soft walkways and accessible flower beds with seating areas.

Fresh meals are prepared daily by the chef using local suppliers. Residents can choose their meal based on personal or dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1395
  • Self-Funded Residential Dementia Care: £1000 – £1395
  • RESPITE Self-Funded Residential Care: £1000 – £1490
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1490

All fees determined following individual assessment

These prices are only a guideline, please contact Downs View Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Amanda Timms (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • No set visiting times, visitors welcome at any time

Parking

  • On site parking available

Downs View Care Centre Reviews (62)

9.8

Downs View Care Centre has a Review Score of 9.8 (9.784) out of 10, based on 31 reviews in the last 2 years.
Over all time Downs View Care Centre has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Downs View Care Centre
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Total of 62, showing 41-60
Review from S B (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into the care home last June. This was the hardest thing I ever had to do! But the care mum has received is outstanding. Covid didn't help as we weren't allowed to see her. Now we can see mum, it's lovely to see her settled and getting around the clock care she needs. Thank you
Reply from Geraldine Smith, Director at Downs View Care Centre

Thank you for your comments, I personally experienced the loving care and support of the staff at Downs View when my mother was a resident there. It will always have a special place in my family's heart.

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Review from Wanda W (Cousin of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find a very pleasant and friendly atmosphere here. The residents are happy and my cousin has always said how much she loves being here and how lovely everybody is.
Reply from Sue Houldey, Operations Director at Downs View Care Centre

Thank you for taking the time to complete a review of the home. Staff will be pleased to hear about your experience and work very hard to ensure the home is a happy and settled place for residents.

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Review from Noye N (Daughter of Resident) published on 6 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am extremely pleased with the quality of care provided.
The staff show understanding and respect for the residents and are also very understanding of the relative's worries and help to reassure them by caring and being very informative.
Reply from Sue Houldey, Operations Director at Downs View Care Centre

Thank you for your review of Downs View. The staff team are well trained and supported which means they are confident in the care and support they provide to residents. I will make sure that the staff team see your comments.

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Review from P C (Daughter of Resident) published on 7 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole team at Downs View have supported my mother's admission into their care. With the Covid-19 issues I was not able to support mum but they have taken excellent steps to ensure a stress-free arrival for us both.
I have every confidence with the care my mum is getting.
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Review from Joanne H (Daughter of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support my mum receives is excellent. Staff are always patient and kind and I am confident she is well cared for, although we have not been able to see mum due to the present lockdown being in place.
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Review from Martin G (Son of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was extremely happy and very well looked after and loved.
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Review from M M (Daughter of Resident) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been extremely well looked after during the past year, especially during the covid pandemic. All staff are approachable and are able to answer my queries.
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Review from John W (Son of Resident) published on 30 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a very difficult patient when she first went into Downs View, and she was still treated with the greatest respect. She is now bedridden, and she is still cared for in the same way. I have nothing but praise for the staff and their kindness towards her.
Reply from Geraldine Smith, Director at Downs View Care Centre

Thank you, John, your mother has been with us at Downs View for many years, I remember how lively she was when she first came to live at Downs View. Your comments are valued. Geraldine.

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Review from B L (Son of Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has received wonderful care and attention from your staff, and she appears to be very happy in her way, with everybody who looks after her.
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Review from V H (Daughter of Resident) published on 24 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff very approachable, always there with a friendly ear if you need it. They have always treated my mum with dignity and shown her great care and love. It is a great comfort to me and my family to know that she is so well cared for, especially now with the situation regarding
Coronavirus. They have been fantastic throughout this difficult time and we have been able to FaceTime Mum on a regular basis and see that she is happy and healthy during the time we have not been able to visit her. Can't thank them enough.
Reply from Sue Houldey, Operations Director at Downs View Care Centre

Thank you for your review of our home. We are delighted that you are so pleased with the care and support offered by our staff team. We will pass your comments on to them.

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Review from Mary H (Daughter of Resident) published on 24 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with Downs View Care Centre as all the staff go above and beyond to make sure all residents are safe and happy. Since lockdown it's been lovely to see all photos on Facebook and I can see all their smiling faces as they enjoy all the activities you are providing so well done for
that. Can't wait to see the next lot. It's been the best decision I have made because all the staff are friendly and always willing to help.
Reply from Sue Houldey, Operations Director at Downs View Care Centre

Thank you for such a positive review of our home. Covid 19 has certainly made communication with our residents a challenge, and we have used Skype and other means to enable as much family contact as possible. We are glad that you have enjoyed our photographs which we have posted. I will pass your positive comments onto the staff team.

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Review from B M (Daughter of Resident) published on 24 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care from all staff, making Mum feel at home. Thank you!
Reply from Sue Houldey, Operations Director at Downs View Care Centre

Thank you for taking the time to send in a review of our home. We take great pride in maintaining our approach which led to our "Outstanding" rating with CQC.

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Review from S P (Daughter of Resident) published on 24 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mother receives at Downsview. The staff are wonderful and take such good care of all the residents, especially over the last few months when I have been unable to visit. The photos of activities posted on Facebook have been lovely. A huge 'thank you' to all staff.
Reply from Geraldine Smith, Director at Downs View Care Centre

Thank you for your kind comments, it means so much to the staff.

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Review from C B (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff work very hard in challenging circumstances but deal with things very well in a professional and calm manner. Our visits have always found the staff to be happy and cheerful towards residents and my mother always appears happy and contented.
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Review from J B (Daughter of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father suffers from dementia and is blind. The staff are caring, understanding and help the residents keep their dignity, as well as supporting families at this difficult time. All staff are pleasant and hard working and always have a smile. Thank you to all.
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Review from Susan S (Daughter of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Downs View Care Centre due to dementia and Alzheimers. I was always kept up to date and nothing was ever too much trouble. From Xmas '17, Mum became very ill and ended up in hospital. Mum refused to eat and drink and pulled out needles telling me that she did not want them working closely
with the unit leader and manager. A full end of life was put into place with Mum going back to Downs View Care Centre. She was treated with dignity and respect and I could not fault. Thank you to all the care staff. Excellent.
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Review from K G (Son of Resident) published on 13 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with my father's care and he seems very happy to be in here. Every time we come and visit my dad, everyone is very happy and the carers are lovely and very caring. We love the garden and sitting out there in the summer. They organise a lot of things for the residents and my dad joins
in which he never did when he lived at home. No complaints.
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Review from Ellen (Friend of Resident) published on 12 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Warm friendly home with great staff team. Visited a friend there and was amazed by the kindness of all the staff. My friend is so happy and all other people appear happy and well looked after. There was training happening with staff but they allowed residents to sit in and they were not asked to leave
at any point.
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Review from Terry B (Son of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has spent the last 5 years of her life in Downs View Care Home suffering from dementia and its accompanying problems. During this time she has received what we consider wonderful care and attention from all staff from the manager downwards. At her passing, the whole bereavement was handled
with great dignity and respect. Badbury Care offers residents a very good standard of personal care, attention, warmth and cleanliness. For the care my mother received, I can't thank them enough and I wouldn't hesitate in recommending to anyone who needs what my mother needed at a certain time of life.
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Review from Jacqui (Daughter of Resident) published on 16 September 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
I want to commend this Nursing home to anyone looking for a good care home for their relative. My mum moved to Downs View Care Centre on June 27th this year on her birthday. She had always wanted to remain in her own home but sadly it was not possible and after several weeks in the hospital, she was
discharged to Downs View. I followed the ambulance transport and we were greeted by cheerful and very helpful staff who did their best to help Mum settle and understand her needs. She had very good care and we were also well listened to by the staff when we had any concerns or questions. Sadly Mum died 3 weeks after moving there. The care given on the day she died and the communication with us to enable us to get to the hospital was very good. We are thankful that the last weeks of Mum's life were in such a caring environment and a beautiful location.
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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Downs View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.784 for Downs View Care Centre is calculated as follows: ( (287 Excellents x 5) + (70 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 361 Ratings = 4.784
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Downs View Care Centre is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

Amanda

Amanda Timms

Job Title: Registered Manager Joined: 2008

Hello! My name is Amanda and I have worked for Coate Water Care since 2008. I have worked in care for a total of 24 years so far, achieving Level 5 management of health and social care.


The staff at Downsview always go above and beyond their roles to enhance the lives of the people we care for and I am very proud to call them my team.


I love interacting with my residents and their families and my passion is dementia Care. I have been responsible for working alongside and supporting other dementia care homes within the CWC group.

Helen

Helen Martin-Hicks

Job Title: Administrator Joined: 2022

Administrator

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Downs View Care Centre to verify any information. View our terms and conditions. Downs View Care Centre has an Enhanced Service - more info.