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Care Homes Owned by Coate Water Care Co Ltd in Gloucestershire

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Coate Water Care Co Ltd in Gloucestershire

Only the locations & reviews in Gloucestershire for Coate Water Care Co Ltd are showing below.

View the details of all 9 locations (with 457 reviews) owned by Coate Water Care Co Ltd

Coate Water Care Co Ltd Locations in Gloucestershire (2)

 
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2 Care Homes owned by Coate Water Care Co Ltd in Gloucestershire
Chapel House Care & Nursing Home

Horton Road, Gloucester GL1 3EY 

9.7 49 reviews
"We have been extremely impressed by the level of care at Chapel House. From our initial visit and the ease of getting our Dad moved in,…"   Read all 49 reviews
Location Type Care Home

New purpose-built wing added to existing Grade 11 listed Chapel, which has also been completely refurbished to extremely high standards. All large bedrooms with flat-screen smart TV, and en-suite shower rooms, for Residential, Dementia and Nursing… Read more about Chapel House Care & Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 41 Rooms from £1,000 / week
Woodstock Nursing Home

35 North Upton Lane, Barnwood, Gloucester GL4 3TD 

9.4 36 reviews
"My young husband received palliative, end-of-life care at the home and passed away at the setting. The care that he received was brilliant.…"   Read all 36 reviews
Location Type Care Home

Woodstock Nursing Home specialises in residential, dementia, nursing and day care and is set on the outskirts of Gloucester. The home provides a relaxed and warm atmosphere with a team of dedicated and trained staff. Care is provided in a friendly… Read more about Woodstock Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Acquired Brain Injury
  • 28 Rooms from £1,000 / week

Coate Water Care Co Ltd Reviews in Gloucestershire (85)

9.6
Coate Water Care Co Ltd has a Group Review Score of 9.6 (9.581) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Coate Water Care Co Ltd must have a Review Score.

Overall Experience

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Review of

Woodstock Nursing Home

from George I (Husband of Resident) published on 20 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

On choosing Woodstock, I was pleased with the lady who showed me around. Later, I was told that a total of 6 months of refurbishment was in operation. It turned out to be a new front door and decoration on the Ground Floor was all. The room my wife was in was never cleaned properly, floor dust etc.
was left for 5 months, toilet rolls were missing for days at a time. Bins are not emptied after a day. the laundry service was a joke. My wife's clothes went missing, and strangers' clothes were in place instead. My wife lost her wedding ring, various clothes, a commemorative coin etc. The food was very basic, and no attempt to make a meal to appeal to her, was ever offered. My overview is that the Manager and her staff were doing their best to manage under severe financial restraints. The owners should be ashamed.

Reply from Stewart McGinn, CEO at Woodstock Nursing Home

We note that your relative moved out some months ago. We have reviewed the concerns within your review and are disappointed that you felt that you could not raise these concerns at the time. This would have allowed us to fully investigate and respond to you. As a significant amount of time has passed it's now difficult to accurately investigate. We welcome all feedback and will always try to resolve any concerns immediately if afforded the opportunity to do so. The Homes' refurbishment has been underway for several months now, due to finish in Dec 2025. Regular cleaning checks are completed in the Home, overseen by the Manager. Our records show one clothing item was misplaced and later retrieved promptly, the initial inventory detailing your wife's possessions on arrival, did not include a wedding ring or commemorative coin. These concerns were not raised at the time of your wife living in the home. We would therefore reject your feedback as being unsubstantiated.

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Review of

Chapel House Care & Nursing Home

from Lyn C (Daughter of Resident) published on 18 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely impressed by the level of care at Chapel House. From our initial visit and the ease of getting our Dad moved in, throughout his few short months here and especially in his last days, when every effort was made to keep him safe and cared for. We cannot adequately express how grateful
we are for the fact his last few months were as good as could be hoped for

Reply from Stewart McGinn, CEO at Chapel House Care & Nursing Home

A sincere thank you for this lovely account of your experience with us regarding your Dad's time at Chapel House. We strive to deliver the care you describe in an environment that supports both residents and families.

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Review of

Woodstock Nursing Home

from Marylyn M (Niece of Resident) published on 12 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were welcoming they made every effort to make my uncle comfortable and out of pain. We were all treated with respect at all times.

Reply from Kirsty Jones, Home Manager at Woodstock Nursing Home

Thank you so much for your kind review. It was our absolute pleasure to be able to look after your uncle and support you all. We are here if you ever need anything at all please don't hesitate to call, thinking of you all.

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Review of

Woodstock Nursing Home

from D E (Partner of Resident) published on 6 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always felt that my partner was settled and well cared for, whilst he was there. I would recommend Woodstock very highly.

Reply from Kirsty Jones, Home Manager at Woodstock Nursing Home

Thank you so much for your review, we think of you often and hope you are well, do feel free to pop in for coffee and cake if ever you have the time.

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Review of

Chapel House Care & Nursing Home

from R D (Wife of Resident) published on 22 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chapel House staff are so caring nothing was too much trouble for them. My hubby loved his breakfast. Best meal of the day. But puddings were great too. The staff had so much time to listen and talk to him. I love them all.

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Review of

Chapel House Care & Nursing Home

from Blanche H (Resident) published on 7 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service day or night. Very friendly staff nothing too much trouble.
Lovely food and always a choice.
Everywhere spotlessly clean and smelling fresh.
Altogether a lovely care home.
I can thoroughly recommend it.

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Review of

Chapel House Care & Nursing Home

from I D (Wife of Resident) published on 2 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When my husband presses the button for assistance he waits 15-25 minuts for help. His food is not cut up for him and he can not cut it himself. He does not get checked on very often.

Reply from Sita Muzira, Manager at Chapel House Care & Nursing Home

Thank you for meeting with me on 28th April 2025 to discuss your review of the home and to better understand your concerns. Thank you for explaining that your initial feedback was submitted some time ago when certain issues were more prominent and acknowledging that you has since observed noticeable improvements within the home.I am so pleased that you feel more comfortable raising any concerns directly with me and that the response times to call bells have significantly improved.Again, apologies from our side for any difficulties previously experienced and please be reassured that the welfare of our residents remains my top priority. We value all feedback and remain committed to making continuous improvements to ensure a high standard of care.

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Review of

Woodstock Nursing Home

from A H (Sister of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister been there few months and I found there is no hand gel in dispensers or bathroom , or tissues on tables for residents the residents eat before cleaning hands n never yet seen staff clean their hands between residents , I find this the only problems as staff are caring food looks lovely n warm
with lovely garden but hygiene issue needs to be looked into I have spoken to staff but the manager is not there weekends when we visit

Reply from Kirsty Jones, Home Manager at Woodstock Nursing Home

Thank you for your kind comments about our caring staff, food quality and garden which the residents are looking forward to using more now that the weather is improving. Caring for loved ones is absolutely what we are here for and enjoy so much. Thank you for your observations of the mealtime experience, we have taken these onboard and will continue to monitor the situation, unfortunately we cannot leave tissues out permanently due to our residents vulnerabilities, wet wipes are available on the lunch trolley. If you would like to meet with me again please do not hesitate to call in Monday to Friday as I personally do 5 days/week. I can however be contacted on the telephone between 9am and 5pm on both Saturday and Sunday. I look forward to seeing you again soon.

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Review of

Chapel House Care & Nursing Home

from L C (Sister of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One staff member and all the staff at Chapel House have been so welcoming of my sister who needed to move due to changing needs.
The room is delightful. The food is wonderful and appetising. I haven't yet seen a member of staff not smiling.
My sister settled in almost immediately. We are hoping
a plan to get my sister more mobile will prove successful.

Reply from Natasha Dreyer, Marketing Manager at Chapel House Care & Nursing Home

Thank you so much for this lovely review, we appreciate the feedback and we love having your Sister with us!

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Review of

Chapel House Care & Nursing Home

from Niki P (Daughter of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Not updated with staff changes and turnover seems to have been high in last few months, also admin and management change which I was unaware off.
General care is good, dad seems comfortable, sometimes small things seem to be missed but that maybe down to dad being awkward on occasions.

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Review of

Chapel House Care & Nursing Home

from Jackie R (Daughter of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted into the care of Chapel House Care & Nursing Home on the 1st August 2024. From the first day, the atmosphere was warm and homely which gave you a feeling of safety. My father was given 24/7 care by people who genuinely loved what they were doing. Nothing was too much trouble and
dad never lacked for company. It put the family at ease to know that he was being so well cared for. You couldn't single any one person out as they all worked as a team. The home was cleaned everyday, the laundry usually came back within the day and the variety and quality of meals were first rate. The medical team were always around if you needed to discuss anything or were concerned. Everyone in the home, including the office team worked together to make dads stay as enjoyable as could be expected. Sadly, dad passed away three weeks ago and the care and dignity shown to him can never be repaid by the family. The team were totally respectful and caring to him and to his family. I cannot praise them enough.

Reply from Natasha Dreyer, People Director at Chapel House Care & Nursing Home

Thank you so much for this lovely review. We will be sure to share this with our team who work so hard to make sure that our Residents are well and happy!

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Review of

Chapel House Care & Nursing Home

from Luke B (Son of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone I had contact with when my father was at Chapel Care and Nursing Home were excellent. My father was not an easy patient to look after but all the staff handled him very well and with care and understanding right till the end.
If you are looking for a care home, then I highly recommend you
look here.

Reply from Natasha Dreyer, People Director at Chapel House Care & Nursing Home

Thank you very much for your lovely review. We will be sure to pass this on to the team who take such pride in providing the best care for all our residents.

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Review of

Woodstock Nursing Home

from S D (Wife of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My young husband received palliative, end-of-life care at the home and passed away at the setting. The care that he received was brilliant. The home not only looked after him but they also supported our family, especially in the last few days. The home advocated for him, ensuring he received the best
care possible to keep him comfortable and pain-free by working with the community palliative team, regularly changing medication to align to his clinical need. He had a very peaceful passing despite very complex clinical needs. All of the staff genuinely care about the residents and their families. They are compassionate and empathetic. I cannot rate this home highly enough for palliative care. The home is clean with good infection prevention control measures in place. The staff are diligent and have good awareness of IPC. The home are also accommodating to the families' requests as much as possible, making the setting appear less clinical and more like a family home.

Reply from Kirsty Jones, Home Manager at Woodstock Nursing Home

Thank you so much for this lovely review, it was an absolute privilege to be able to support you all during your time here. The whole team here at Woodstock wanted to say they are thinking of you all. We send you all our love.

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Review of

Woodstock Nursing Home

from A K (Son of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find there is a very friendly welcome on arrival at the home. The staff and management are approachable, and you can talk freely with them. My mum is always treated very well and in a friendly way, and the staff can share a laugh with you, always made to feel at home.

Reply from Natasha Dreyer, Marketing Manager at Woodstock Nursing Home

Thank you so much for your kind review we appreciate the feedback! It is our pleasure to look after your Mom and we are pleased that you feel she is at home!

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Review of

Chapel House Care & Nursing Home

from J W (Husband of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very very pleased to have had my wife placed in such a pleasant nursing home with caring staff on all levels, from management right down to cleaners. I would highly recommend Chapel House to anyone looking for a safe place in pleasant surroundings for a loved one.

Reply from Natasha Dreyer, Marketing Manager at Chapel House Care & Nursing Home

Thank you for your kind review! We will ensure that this feedback is passed on to our team who work so hard to make sure that our residents receive the best care possible.

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Review of

Chapel House Care & Nursing Home

from R D (Wife of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my husband has only been in the care home for just over 3 weeks, my review is I am very pleased with the attention my husband is getting. I hope in the future they will try and get my husband out of the bed into a chair and maybe meet other residents. Can't respond to activities as my husband is
bedridden.

Reply from Natasha Dreyer, Marketing Manager at Chapel House Care & Nursing Home

Thank you so much for your kind review - we appreciate the feedback and will continue to provide a high standard of care to your husband.

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Review of

Woodstock Nursing Home

from J D (Wife of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming and friendly atmosphere. All the staff seem to be well-trained, especially for residents with dementia. There are always staff available to help both residents and visitors. Rooms are basic but well provided for. Pleasant dining room which choice of food!

Reply from Natasha Dreyer, People Director at Woodstock Nursing Home

Thank you very much for taking the time to review Westley Court. We will be sure to pass your feedback on to our teams who work so hard to make sure that our residents are well cared for and happy.

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Review of

Woodstock Nursing Home

from Geraldine G (Daughter of Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so relieved to see my dad getting the care he so desperately needs. The staff, the premises and the whole experience of visiting him on Saturday, Monday and Tuesday have been exceptional. Today, Tuesday was extra special as there was music which my dad and I loved. Thank you from the bottom of
my heart.

Reply from Trudy Glassonbury, Registered Manager at Woodstock Nursing Home

Thank you for your lovely comments, I will pass them on to our team and I'm sure they will feel appreciated. Your dad has settled in well and has got to know a few others in the home. He enjoys banter with the staff team as well as sitting in the TV lounge for a chat with some of our other gentlemen in the home. Dad also loves to watch the TV. It has been nice to see Dad has improved in the short time he has been with us. Thank you again for your review and comments.

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Review of

Woodstock Nursing Home

from Sarah M (Daughter of Resident) published on 1 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodstock is wonderfully run and residents are happy and well caredl for. We could not have wished for anything more for Mum who was sympathetically and professionally cared for in this positive, happy environment. The manager and her team offer everything you could want for your loved one and we would
not hesitate to recommend Woodstock as a safe and caring home

Reply from Trudy Glassonbury, Registered Manager at Woodstock Nursing Home

Thank you for the lovely review you gave about our team and Woodstock Nursing Home. Your mum was only with us for a short space of time and we very much enjoyed looking after her. I will pass this review to our team which I feel will be very much welcomed.

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Review of

Chapel House Care & Nursing Home

from Sandra F (Wife of Resident) published on 26 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was a very hard and personal transition for both my husband and I. The worry and anxiety were quickly diluted by the warm and caring nature of the manager, reception greeting and all the caring staff. My husband has settled well. The meals are so appetising, and nothing is too much trouble. After
each visit, I leave knowing he is safe and happy.

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Awards / Recognitions (0)

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