"Chapel House is lovely place with a nice homely feel. Staff were friendly and nothing was too much trouble for them. Mum's room was clean,…"
Read all 54 reviews
from £1,150 / week
41 Rooms
Location Type
Care Home
New purpose-built wing added to existing Grade 11 listed Chapel, which has also been completely refurbished to extremely high standards.
All large bedrooms with flat-screen smart TV, and en-suite ... Read more
Older Person CareYounger Adult CarePermanent CareRespite Care
"Whenever I go into Woodstock, I am greeted politely and with a friendly smile.
I asked for mum to have a footstool in November and by…"
Read all 41 reviews
from £1,125 / week
28 Rooms
Location Type
Care Home
Woodstock Nursing Home specialises in residential, dementia, nursing and day care and is set on the outskirts of Gloucester.
The home provides a relaxed and warm atmosphere with a team of ... Read more
Older Person CarePermanent CareRespite Care
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
Coate Water Care Co Ltd Reviews in Gloucestershire (95)
9.5
Coate Water Care Co Ltd has a Group Review Score of 9.5 (9.482) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Coate Water Care Co Ltd must have a Review Score.
from Loraine B (Wife of Resident) published on 11 March 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Back in December 2022, I was advised to move my husband from Dementia Care into Nursing and Dementia Care. From the outset, I fell in love with Woodstock, and the building itself has such character. There is plenty of parking, and it is within walking distance of my home in Abbeymead. I was taken on
a tour of the inside, and although at the time it was a bit dated, the garden was spacious and lovely in summer. There was plenty of space downstairs, making it a happy place to visit my husband. The rooms, too, are neat and spacious with en-suite bathrooms. I have found the manager and staff extremely professional and welcoming. The residents, too, are happy once they settle in.
The home has an excellent team of Nursing Staff who have attended to my husband with such exemplary care and patience. Any concerns or issues have always been taken care of. They also have a head Chef, an Assistant Chef and other kitchen staff, cleaners etc. The food is fresh, well-cooked, and presented. Birthdays are special for each resident, and often they celebrate with a buffet or summer barbecue at different times of the year.
Towards the end of last year, the downstairs areas were refurbished with new flooring, furniture, curtains and light fittings et. Also, after a long break, they have employed an Activities person who is making a big difference in the home, keeping the residents entertained.
My concern has only ever been my husband and the safety aspect between active residents and wheelchair/wheelchair bound residents, as the staff are unable to watch constantly, so one carer should be allocated to watch the active residents from destroying the garden, furniture etc. Instead of keeping disabled residents in their rooms. On the upstairs floors, a carer should be visibly on duty to avoid distress, illness etc. The chairs in the lounges should be wiped and disinfected as soon as a person gets up incontinent /wet - this is not done. In my opinion, it appears to be a definite shortage of staff, as often shaving, toileting, nail cutting, and hand washing are not done nearly enough.
Reply from Guneet Brookes, Marketing Manager at Woodstock Nursing HomeThank you for taking the time to share your thoughts. Were pleased to hear that you appreciate the environment at Woodstock and the care and support provided to your husband. Its always great to know families feel confident in the home.
Regarding the concerns youve raised, these have already been reviewed and addressed by the Home Manager, and appropriate actions have been taken. We will, of course, share your comments with the team, but please be assured that our hygiene standards, personal care routines, and resident supervision are consistently maintained to the highest level.
Our staff remain fully committed to the safety, wellbeing, and dignity of all residents, and we continually review practices to ensure every resident receives the attention and care they need.
Thank you again for your continued involvement and support.
from K C (Daughter of Resident) published on 2 February 2026
Submitted via Website • Report
Overall Experience2.0 out of 5
While mum was in chapel house she had three investigations undertaken including neglect, we had issues with the care the staff provided including missing meals for her because she could not feed herself. Some of the staff here are fantastic but there is a long way to go to change the culture there.
Bells ring, staff tell off residents and some are bedridden and cannot help their selves, due to short staff they routinely do two person tasks single handed.
Personal care is lacking and bruises and marks, skin infections etc were not noticed until the family pointed things out.
The new managers are trying their best to change the way it's ran but from our experience there is a long way to go. However, upon our family members passing the management were extremely supportive in such a hard time.
Reply from Kate Collins, Regional Manager at Chapel House Care & Nursing HomeThank you so much for raising your concerns with myself at the time and affording us the opportunity to investigate incidents that fall below our expectations of the standards of care we provide at Chapel House. We were able to highlight issues with individual staff members who no longer work for the company. We are confident with the changes within the team these issues are now resolved and that the complaint was resolved with your satisfaction. Thank you also for your kind comments that the management and staff were supportive when your Mum passed away. We will ensure this feedback is shared with the team.
from S S (Wife of Resident) published on 22 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
All the staff are well trained and treat everyone as if they are one of their own family. I feel leaving my husband here gives me confidence that he is safe. Also we are kept up to date if anything happens ie falls, change of tablets etc.
Reply from Guneet Brookes, Marketing Manager at Woodstock Nursing HomeThank you so much for your lovely feedback. Knowing you feel confident and reassured about your husband's care really means a great deal to us. We're proud of our team and grateful for the trust you place in us.
from K D (Daughter of Resident) published on 21 January 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
My father is a resident at this care home, and overall I am very happy with the care he receives. The staff are kind, attentive, and genuinely care about the residents' wellbeing. Communication has been good, and I feel reassured knowing he is in a safe and supportive environment.
The only area that
has felt lacking at times is the range and frequency of activities available for residents. However, it does seem that the home is aware of this and is making efforts to improve, which is encouraging.
Overall, I am pleased with the care provided and appreciate the commitment shown by the staff to ensure the residents' quality of life.
Reply from Guneet Brookes, Marketing Manager at Woodstock Nursing HomeThank you so much for your kind words and for sharing your feedback. We're really pleased to hear you're happy with the care your father receives, and we'll definitely pass your comments on to the team.
We also appreciate your note about activities, and we're glad to hear you've noticed the improvements being made. We'll continue to work on this and ensure residents have a good range of options.
from Louise T (Daughter of Resident) published on 19 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Whenever I go into Woodstock, I am greeted politely and with a friendly smile.
I asked for mum to have a footstool in November and by December they were there. Mum is always happy and chatty when awake.The other residents are always happy and chatty. Clean and tidy. The house never smells or looks
untidy.
Reply from Guneet Brookes, Marketing Manager at Woodstock Nursing HomeThank you so much for sharing this with us. It's lovely to hear how welcomed you feel and how happy and well cared for your Mum is. Your kind words will be passed on to the team, who will really appreciate them.
from ALAN K (Son of Resident) published on 19 January 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
I always found that my Mum was very well looked after by the staff, she was always happy and contented. Her room was always clean and spotless. She always enjoyed being in the lounge and taking everything in, and the staff always paid attention to her. I always found the staff friendly and welcoming
on my daily visits to the home.
Reply from Guneet Brookes, Marketing Manager at Woodstock Nursing HomeThank you so much for sharing this with us. It truly means a great deal to hear how happy and well cared for your Mum was, and how welcomed you felt during your visits. Your kind words will be passed on to the team, who will really appreciate them.
from T P (Daughter of Resident) published on 15 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Chapel House is lovely place with a nice homely feel. Staff were friendly and nothing was too much trouble for them. Mum's room was clean, warm and very comfortable. Management were constantly visible, approachable and easy to speak to.
Mum received consistently good care and in her final days, and
even when she passed away, she and we her family, were well supported, treated with dignity, kindness and tenderness. Something we will never forget and will be forever grateful for.
Reply from Guneet Brookes, Marketing Manager at Chapel House Care & Nursing HomeThank you so much for sharing such a heartfelt review. We're truly grateful for your kind words and are deeply touched to hear that your mum, and your family, were supported with such dignity, kindness, and compassion. Your feedback will be passed on to the Chapel House team and management, who will take great comfort in knowing the care they provided meant so much to you during such a difficult time.
from Kevin S (Son of Resident) published on 14 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My father was submitted to the Chapel House care home, following concerns we raised about the level of care he required as his parkinsons disease had reached the next level. The team at the care home welcomed us on the day he arrived, spent time talking to us before taking him to this room. The care
home felt clean, had good open spaces, was friendly, and the staff were very understanding. The room was located on the top floor, with easy access via a lift suitable for people who can walk or use wheelchairs. It had a bright, clean feel to the layout with good outside views. A large bathroom with a walk-in shower and a good-sized TV in the main living room. Plenty of storage for clothes and personal things. He has settled well, and we now feel a lot happier that his needs are being catered for 24/7, which we would have found difficult to do.
Reply from Guneet Brookes, Marketing Manager at Chapel House Care & Nursing HomeThank you very much for taking the time to share such detailed and positive feedback. We're really pleased to hear that your father has settled well and that you feel reassured his needs are being cared for around the clock. Your comments about the welcoming staff, facilities and overall environment are greatly appreciated and we will make sure this feedback is passed on to the Chapel House team.
from N P (Daughter of Resident) published on 13 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I have always found all the staff very friendly and caring and understand my father very well. Management has been very changeable over the last year but anyone i have come across has been friendly. Care plans are checked with myself regularly to make sure we are happy.
Reply from Guneet Brookes, Marketing Manager at Chapel House Care & Nursing HomeThank you for your kind feedback. We're pleased to hear that you've found our staff to be friendly, caring and understanding of your father's needs and that you feel involved through regular care plan reviews. While there have been some management changes over the past year, our focus and commitment to providing consistent, high-quality care has remained the same. We're grateful for your understanding and really appreciate you taking the time to share your experience.
from Alison C (Daughter of Resident) published on 29 October 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
This is a lovely home, with a homely feel. Staff were very lovely & nothing was ever too much trouble for them. As a family they knew us by our first names, which was nice. They were so kind to my Mum. Management visible & available to speak to. All in all a really great & well run home.
Reply from Kate Collins, Regional Manager at Chapel House Care & Nursing HomeThank you so much for your kind words, it really does mean a lot to us all at Chapel House.
from George G (Son of Resident) published on 8 October 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Lovely rooms and very caring and thoughtful staff. Food is very nice and a warm welcome is extended to family.
Reply from Sitabeli Muzira, Home Manager at Chapel House Care & Nursing HomeThank you so much for this lovely review, we appreciate your feedback, we were honoured to care for your mother and loved having her with us
from Hannah J (Daughter of Resident) published on 7 October 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My dad has Lewy Body dementia and has been in the home for maybe 6 months roughly. I just wanted to put a review as a huge thank you to the home's amazing staff, who do everything with love and care as if he were a member of their family. I wish he could be home with me, but Woodstock is the next best
thing. It might not look the poshest or most polished interior but the love and care are second to none, and the new Manager, Catherine appears to be a great new asset, professional, communicative and caring.
Reply from Guneet Brookes, Marketing Manager at Woodstock Nursing HomeThank you so much for your kind words. It truly warms our hearts to know that your dad feels loved and cared for here at Woodstock. We know how difficult it can be to have a loved one away from home, and hearing that our team can provide that sense of family and comfort means the world to us. We're thrilled that Catherine has made such a positive impression - she is a wonderful addition to our team, and your feedback will mean a lot to her. Thank you again for trusting us to care for your dad. It's an honour to have him as part of our Woodstock family.
from Martin D (Resident) published on 3 September 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My short time here has been a happy and forfilling time, absolutely the treatment I needed was met very friendly and extremely efficient.
Every member of staff are so willing and friendly, it really is a comfortable safe surrounding with excellent facilities.
Very good food and lots of tea, I came
here very low but staff have fixed me.
Reply from Kate Collins, Regional Manager at Woodstock Nursing HomeThank you for your kind word and taking the time to leave us such a lovely review. It was an absolute pleasure being part of your journey. You are always welcome to pop in and see us if you are ever over this way, of course we will get the kettle on. We wish you all the very best for your future.
from George I (Husband of Resident) published on 20 August 2025
Submitted via Postal Card • Report
Overall Experience2.0 out of 5
On choosing Woodstock, I was pleased with the lady who showed me around. Later, I was told that a total of 6 months of refurbishment was in operation. It turned out to be a new front door and decoration on the Ground Floor was all. The room my wife was in was never cleaned properly, floor dust etc.
was left for 5 months, toilet rolls were missing for days at a time. Bins are not emptied after a day. the laundry service was a joke. My wife's clothes went missing, and strangers' clothes were in place instead. My wife lost her wedding ring, various clothes, a commemorative coin etc. The food was very basic, and no attempt to make a meal to appeal to her, was ever offered. My overview is that the Manager and her staff were doing their best to manage under severe financial restraints. The owners should be ashamed.
Reply from Stewart McGinn, CEO at Woodstock Nursing HomeWe note that your relative moved out some months ago. We have reviewed the concerns within your review and are disappointed that you felt that you could not raise these concerns at the time. This would have allowed us to fully investigate and respond to you. As a significant amount of time has passed it's now difficult to accurately investigate. We welcome all feedback and will always try to resolve any concerns immediately if afforded the opportunity to do so. The Homes' refurbishment has been underway for several months now, due to finish in Dec 2025. Regular cleaning checks are completed in the Home, overseen by the Manager. Our records show one clothing item was misplaced and later retrieved promptly, the initial inventory detailing your wife's possessions on arrival, did not include a wedding ring or commemorative coin. These concerns were not raised at the time of your wife living in the home. We would therefore reject your feedback as being unsubstantiated.
from Lyn C (Daughter of Resident) published on 18 August 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
We have been extremely impressed by the level of care at Chapel House. From our initial visit and the ease of getting our Dad moved in, throughout his few short months here and especially in his last days, when every effort was made to keep him safe and cared for. We cannot adequately express how grateful
we are for the fact his last few months were as good as could be hoped for
Reply from Stewart McGinn, CEO at Chapel House Care & Nursing HomeA sincere thank you for this lovely account of your experience with us regarding your Dad's time at Chapel House. We strive to deliver the care you describe in an environment that supports both residents and families.
from Marylyn M (Niece of Resident) published on 12 June 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
The staff were welcoming they made every effort to make my uncle comfortable and out of pain. We were all treated with respect at all times.
Reply from Kirsty Jones, Home Manager at Woodstock Nursing HomeThank you so much for your kind review. It was our absolute pleasure to be able to look after your uncle and support you all. We are here if you ever need anything at all please don't hesitate to call, thinking of you all.
from D E (Partner of Resident) published on 6 June 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
I always felt that my partner was settled and well cared for, whilst he was there. I would recommend Woodstock very highly.
Reply from Kirsty Jones, Home Manager at Woodstock Nursing HomeThank you so much for your review, we think of you often and hope you are well, do feel free to pop in for coffee and cake if ever you have the time.
from R D (Wife of Resident) published on 22 May 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Chapel House staff are so caring nothing was too much trouble for them. My hubby loved his breakfast. Best meal of the day. But puddings were great too. The staff had so much time to listen and talk to him. I love them all.
Reply from Guneet Brookes, Marketing Manager at Chapel House Care & Nursing HomeThank you for sharing such kind words! The team will be delighted to hear how much your husband enjoyed his meals and the time spent with him.
from Blanche H (Resident) published on 7 May 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Excellent service day or night. Very friendly staff nothing too much trouble.
Lovely food and always a choice.
Everywhere spotlessly clean and smelling fresh.
Altogether a lovely care home.
I can thoroughly recommend it.
Reply from Guneet Brookes, Marketing Manager at Chapel House Care & Nursing HomeThank you so much for your wonderful feedback! We'll be sure to pass this on to the team - they'll be delighted to hear how much you appreciate their care and dedication.
from I D (Wife of Resident) published on 2 May 2025
Submitted via Postal Card • Report
Overall Experience3.0 out of 5
When my husband presses the button for assistance he waits 15-25 minuts for help. His food is not cut up for him and he can not cut it himself. He does not get checked on very often.
Reply from Sita Muzira, Manager at Chapel House Care & Nursing HomeThank you for meeting with me on 28th April 2025 to discuss your review of the home and to better understand your concerns. Thank you for explaining that your initial feedback was submitted some time ago when certain issues were more prominent and acknowledging that you has since observed noticeable improvements within the home.I am so pleased that you feel more comfortable raising any concerns directly with me and that the response times to call bells have significantly improved.Again, apologies from our side for any difficulties previously experienced and please be reassured that the welfare of our residents remains my top priority. We value all feedback and remain committed to making continuous improvements to ensure a high standard of care.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coate Water Care Co Ltd to verify any information. View our terms and conditions.
Coate Water Care Co Ltd has a Platinum Service – more info.
