Care Homes Owned by Coate Water Care Co Ltd in Gloucestershire

Thank you so much for your kind words. It truly warms our hearts to know that your dad feels loved and cared for here at Woodstock. We know how difficult it can be to have a loved one away from home, and hearing that our team can provide that sense of family and comfort means the world to us. We're thrilled that Catherine has made such a positive impression - she is a wonderful addition to our team, and your feedback will mean a lot to her. Thank you again for trusting us to care for your dad. It's an honour to have him as part of our Woodstock family.

Thank you for your kind word and taking the time to leave us such a lovely review. It was an absolute pleasure being part of your journey. You are always welcome to pop in and see us if you are ever over this way, of course we will get the kettle on. We wish you all the very best for your future.

We note that your relative moved out some months ago. We have reviewed the concerns within your review and are disappointed that you felt that you could not raise these concerns at the time. This would have allowed us to fully investigate and respond to you. As a significant amount of time has passed it's now difficult to accurately investigate. We welcome all feedback and will always try to resolve any concerns immediately if afforded the opportunity to do so. The Homes' refurbishment has been underway for several months now, due to finish in Dec 2025. Regular cleaning checks are completed in the Home, overseen by the Manager. Our records show one clothing item was misplaced and later retrieved promptly, the initial inventory detailing your wife's possessions on arrival, did not include a wedding ring or commemorative coin. These concerns were not raised at the time of your wife living in the home. We would therefore reject your feedback as being unsubstantiated.

A sincere thank you for this lovely account of your experience with us regarding your Dad's time at Chapel House. We strive to deliver the care you describe in an environment that supports both residents and families.

Thank you for your kind comments about our caring staff, food quality and garden which the residents are looking forward to using more now that the weather is improving. Caring for loved ones is absolutely what we are here for and enjoy so much. Thank you for your observations of the mealtime experience, we have taken these onboard and will continue to monitor the situation, unfortunately we cannot leave tissues out permanently due to our residents vulnerabilities, wet wipes are available on the lunch trolley. If you would like to meet with me again please do not hesitate to call in Monday to Friday as I personally do 5 days/week. I can however be contacted on the telephone between 9am and 5pm on both Saturday and Sunday. I look forward to seeing you again soon.

Thank you so much for this lovely review, we appreciate the feedback and we love having your Sister with us!

Thank you so much for this lovely review. We will be sure to share this with our team who work so hard to make sure that our Residents are well and happy!

Thank you very much for your lovely review. We will be sure to pass this on to the team who take such pride in providing the best care for all our residents.

Thank you so much for this lovely review, it was an absolute privilege to be able to support you all during your time here. The whole team here at Woodstock wanted to say they are thinking of you all. We send you all our love.

Thank you so much for your kind review - we appreciate the feedback and will continue to provide a high standard of care to your husband.