Coate Water Care Co Ltd in Wiltshire | 4 Care Homes

Review of
Church View Care Home
from Ashley S (Son of Resident) published on 23 October 2025 Submitted via Website • Report

Overall Experience

Fiona and her expert and passionate team at Church View have provided my mother with the highest standard of care during what has been an incredibly challenging time. My mother has very complex needs, as a result of injuries, immobility and dementia, and the team at Church View are absolutely dedicated

to all aspects of the care they provide her. I do not believe there is a better home or standard of care for someone with complex dementia and physical care needs.

Reply from Tracy Ferrier, Regional Manager at Church View Care Home

Thank you very much for taking the time in writing the lovely review. I will of course share your kind comments with the team

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Review of
Ashbury Lodge
from Jo D (Daughter of Resident) published on 7 October 2025 Submitted via Website • Report

Overall Experience

My dad has been at this care home since March 2025. We chose Ashbury Lodge because of the warm, friendly and family feel it has.
I have found the care staff to be genuinely kind, caring, patient and respectful to residents. They all seem to work really hard, in addition, there are a variety of activities

organised on a daily basis for the residents. My dad particularly likes the singing and dancing, with guest singers frequently visiting.

The cleaning staff are always friendly and hardworking.
I have found the management team to be very approachable and helpful with resolving any queries or concerns I might have.
Also, Maria, working on the reception and administration team has been a huge help to me. She always has time to help resolve any queries I might have and seems to do an amazing job of coordinating everything while being warm and welcoming.

The fact that it is a fairly small home, I feel is a good thing, because the staff really get to know the residents and family well.

Reply from lisa Guy, Home Manager at Ashbury Lodge

Thank you for the lovely review. It is a pleasure looking after your dad. We will feed back to the wider team. Regards Lisa

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Review of
Ashbury Lodge
from D W (Son of Resident) published on 7 October 2025 Submitted via Postal Card • Report

Overall Experience

Very good, much improved environment. Plenty of interaction with residents, quick to advise on issues. Rooms are good, staff are always chatting with residents.

Reply from lisa Guy, Home Manager at Ashbury Lodge

Thank you for the lovely review. It is a pleasure looking after your loved one. I will feed back to the wider team.

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Review of
Avebury House
from P M (Resident) assisted by family/friend published on 3 October 2025 Submitted via Postal Card • Report

Overall Experience

They have great food and great services. The staff tend to keep a clean facility and offer extraordinary care to me.

Reply from Guneet Brookes, Marketing Manager at Avebury House

Thank you for your kind feedback. We're delighted to hear that you enjoy the food, services and care provided by our team. Your message will be passed on to the staff, who will be pleased to know…read more

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Review of
Ashbury Lodge
from C M (Granddaughter of Resident) published on 30 September 2025 Submitted via Website • Report

Overall Experience

I couldn't thank Ashbury lodge enough my nan is well cared for and is doing as well as she could with some one with dementia, Tasha I believe her name is she's amazing with my nan and nothing is too much trouble to try and help me and my nan, Gideon the duty manager will help as much as he can to sort

things for my Nan I can't fault this care home as a family you worry but with this care home there is no worries. Lisa the manager is amazing too thank you to you and all your team we appreciate it.

Reply from Guneet Brookes, Marketing Manager at Ashbury Lodge

Thank you so much for your lovely feedback. We're delighted to hear your nan is so well cared for and that Tasha, Gideon, Lisa and the whole team have made such a positive difference. Your kind words…read more

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Review of
Avebury House
from David M (Resident) published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

Excellent, very comfortable, well fed & watered. Thank you.

Reply from Guneet Brookes, Marketing Manager at Avebury House

Thank you so much for your kind words! We're thrilled you found everything comfortable and enjoyable.

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Review of
Downs View Care Centre
from C d (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report

Overall Experience

Mom was moved to a different room and does not know how to work the push taps in the bathroom. I have asked carers twice now to please just stay in with her in the morning when she dresses long turn on the tap and brush her teeth and rinse her month and I can see it's not been done.

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Review of
Downs View Care Centre
from Dick M (Husband of Resident) published on 5 September 2025 Submitted via Website • Report

Overall Experience

My wife is a resident at Downs View and I am comforted by the care she receives. Every one dealing wirh her knows her problems and treats her with care and compassion. As she becomes more dependant on the staff they accomodate her needs. This was brought home to me abruptly at a recent hospital stay,

where paliative care was the initail responce from the consultants, the staff on general ward did their best but were under constant pressure and unable to give the care that she enjoys at Downs View. Once back she recovered.
God bless the people at Downs View.

Reply from Guneet Brookes, Marketing Manager at Downs View Care Centre

Thank you so much for your kind words. We'll be sure to pass this on to the team, who will be touched to hear how much their care and compassion mean to you and your wife.

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Review of
Avebury House
from A A (Regular Volunteer) published on 3 September 2025 Submitted via Postal Card • Report

Overall Experience

Very friendly and welcoming. Residents seem happy and well cared for. Staff are knowledgeable and kind - they are aware of residents' needs and preferences. Can't comment on value for money as have no knowledge of this area.

Reply from Guneet Brookes, Marketing Manager at Avebury House

Thank you for your kind words! We're delighted you felt welcomed and noticed the care and attention our team provides. We'll be sure to pass your message on to the staff.

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Review of
Downs View Care Centre
from D L (Friend of Resident) published on 2 September 2025 Submitted via Website • Report

Overall Experience

Been coming to the home for a number of years, seeing many changes but the positive energy, commitment and management has always been top notch. Caring, kind, considerate and professional. The staff should be commended. A shining example of care in the community.

Reply from Guneet Brookes, Marketing Manager at Downs View Care Centre

Thank you so much for your kind words. We'll be sure to pass this on to the team - they'll be delighted to hear their commitment and care are appreciated.

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Review of
Avebury House
from Valerie W (Partner of Resident) published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

I was so grateful that Avebury agreed to take my partner for 2 weeks. He had been in the hospital for 8 days after some falls. Leaving him feeling very confused, not knowing where he lived and wandering around all night (after sleeping all day!) - I am 84, needed to get some rest to continue his care,

he lived with me for 8 years after I suggested he should stay with me after his hip replacement - he stayed! bless him.

Reply from Guneet Brookes, Marketing Manager at Avebury House

We're so glad we could support you and your partner during this time. Thank you for sharing - our team will be touched to know we could help both of you get some rest and reassurance.

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Review of
Avebury House
from J S (Resident) published on 17 July 2025 Submitted via Postal Card • Report

Overall Experience

My experience here and staff 100%. The management has been fabulous. They coped with my disabilities excellently. Vegetarian food has been great made with love. The cleaning staff is excellent.

Reply from Tracy Ferrier, Regional Manager at Avebury House

Thank you very much for the lovely review. We will of course share your feedback with all the team.

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Review of
Avebury House
from H S (Daughter of Resident) published on 11 July 2025 Submitted via Website • Report

Overall Experience

My dad was placed at Avebury House following a long hospital stay, we've now moved dad to be closer to all his family as Devizes was a long way out and we couldn't visit as much as we'd like. I have to say Avebury House were fantastic and Dad was very happy there, he was well cared for, he thought so

highly of all the staff, everyone went above and beyond to keep dad happy and to ensure he had everything he needed. I was always contacted if dad was unwell or if there were any concerns in regards to his health/wellbeing, dad was so sad to leave here and even though he's in a lovely new home, he often tells me how he misses Avebury House, the staff and the food. I really can't thank everyone here enough for making sure dad had a happy settled year and a half with you, thank you

Reply from Geraldine Smith, Director at Avebury House

Thank you so much for taking the time to tell us about you and your father's experience at Avebury House. Your kind words will be passed onto the Avebury team.

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Review of
Ashbury Lodge
from Sara S (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report

Overall Experience

Mum has been at Ashbury Lodge for two years now and is really happy there. Before she lived there, she was scared, angry, defensive and her life had reduced due to her Alzheimer's but I feel the care is satisfactory and all activities she has at Ashbury have opened up her life again. She is safe and

secure, her medical needs are met and she is even trying activities she would never have done before (eg dancing). She had become quite isolated, but I also think the company has done her the world of good. Thank you.

Reply from lisa Guy, Home Manager at Ashbury Lodge

Thank you for taking the time to review our lovely home. I am so pleased that your mum has settled in and enjoying all our activities. I will feed back to the wider team. RegardsLisa

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Review of
Ashbury Lodge
from Lisa B (Daughter of Resident) published on 19 June 2025 Submitted via Website • Report

Overall Experience

My mum stayed at Ashbury Lodge for approximately a year. All the staff are wonderful and really take care to ensure their residents are safe and feeling content. They go out of their way to encourage residents to take part in the activities they have going on. My mum really enjoyed the chair exercises

and the singers that came in to perform. She also made some lovely friends. Unfortunately due to my mum's illness progressing, we had to move her into a Nursing Home (under the same Care Home umbrella). The Care Home Manager was fantastic in supporting us with the move, she really cares about all the residents in the home and will go out of her way to ensure the best outcome. Thank you everyone!

Reply from lisa Guy, Home Manager at Ashbury Lodge

Thank you for taking time to review our home. I will feed back your comments to the wider team

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Review of
Ashbury Lodge
from Pauline K (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report

Overall Experience

Ashbury lodge is a fantastic care home my mum was there for 18months until she sadly passed away peacefully on the 3rd May. The staff are dedicated hard workers ,managers are brilliant and also involve themselves with residents too.Ashbury is well maintained and clean to the highest quality. I cannot

recommend Ashbury Lodge highly enough they are brilliant . Love to everyone

Reply from Lisa Guy, Home Manager at Ashbury Lodge

It was an absolute pleasure to look after your mum. We miss her dearly and the families daily visits to the home . Thank you for all your support with our fund raising over the time your mum was…read more

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Review of
Church View Care Home
from L S (Daughter of Resident) published on 29 May 2025 Submitted via Postal Card • Report

Overall Experience

My mother was discharged from the hospital into the care of Church View Care Home. The manager and her team have offered Mum outstanding care. They have shown Mum great respect, and her treatment (medical) has been outstanding. My brother and I can't thank you enough for taking Mum into your care. We

feel so lucky that you had space for Mum.

Reply from Fiona Biwalkar, Manager at Church View Care Home

Thank you so much for your kind words. I really appreciate you taking time and giving us this review. I will pass the complement to the wider team. Thanking you again.

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Review of
Church View Care Home
from Catherine h (Wife of Resident) published on 16 May 2025 Submitted via Website • Report

Overall Experience

My husband came to Church View needing complex nursing care. Every member of staff were very kind to him and treat him with great respect and met with all his requirements. He was bed bound most of the time and unable to eat so cannot comment on this.
Unfortunately he passed away but so pleased that

he was so well cared for in his last days. I also received lovely support from Manager and all the staff.

Reply from Fiona Biwalkar, Manager at Church View Care Home

It was a pleasure looking after your dear Husband. Thank you for the lovely and positive comments regarding our care and staff. Thanking you again for taking time to leave us a review, much…read more

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Review of
Church View Care Home
from D T (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card • Report

Overall Experience

The staff are always kind, courteous and respectful. I feel safe in the knowledge that my mum is well cared for and that I will be kept informed.
It's good to be able to sleep without worrying about Mum.

Reply from Fiona Biwalkar, Manager at Church View Care Home

Thank you for taking the time to complete this review. It always lovely to hear such kind and respectful word used to describe our staff. It is our pleasure caring for your Mum. I will be pass the…read more

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Review of
Ashbury Lodge
from Lesley S (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report

Overall Experience

The staff worked very hard and treated my mum with care and dignity. They treated her with love and tried hard to make her happy. Dementia made my mum very difficult and challenging at times but this was dealt with by Ashbury Lodge as well as they could. My only comments are that I felt the staff were

under staffed and the continuity of care with some staff members wasn't there. Mananagement were also a bit distant. 95% to the hard working staff members.

Reply from lisa Guy, Home Manager at Ashbury Lodge

Thank you for taking time to review our lovely home. I will feed this back to the wider team.

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Care Homes Owned by Coate Water Care Co Ltd in Wiltshire

Coate Water Care Co Ltd Locations in Wiltshire (4)

Coate Water Care Co Ltd Reviews in Wiltshire (227)

Church View Care Home

Ashbury Lodge

Ashbury Lodge

Avebury House

Ashbury Lodge

Avebury House

Downs View Care Centre

Downs View Care Centre

Avebury House

Downs View Care Centre

Avebury House

Avebury House

Avebury House

Ashbury Lodge

Ashbury Lodge

Ashbury Lodge

Church View Care Home

Church View Care Home

Church View Care Home

Ashbury Lodge

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