Ashbury Lodge, Swindon, Wiltshire
Ashbury Lodge, Swindon, Wiltshire
Ashbury Lodge, Swindon, Wiltshire

Ashbury Lodge is a family run, private care home on the outskirts of Swindon, catering for 42 residents.

Long term residents are invited to personalise their room.

Both floors cater for those living with Alzheimer’s disease and dementia who need extra care.

Every floor functions as a separate unit within the home.

Meals are varied and nutritious and prepared daily by the home’s on-site resident chef and food is sourced from local suppliers. Residents are able to choose their own meals whether that’s down to dietary requirements or personal choice.

There is also a garden enabling residents to enjoy sunny days.

Group: Coate Water Care Co Ltd

Person in charge: Tracy Ferrier (Manager)

Local Authority / Social Services: Swindon Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Portuguese, Tagalog

Single Rooms: 44

Shared Rooms: 0

Rooms with ensuite WC: 35

Weekly Charges Guide: Personal Care Single £780 – £980 , Personal Care Shared (per person) £650 – £800 (These prices are only a guideline, please contact Ashbury Lodge to find out the exact price for your requirements.) (These prices are only a guideline, please contact Ashbury Lodge to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ashbury Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Ashbury Lodge has a Review Score of 9.5 (9.529)

The Review Score of 9.5 (maximum of 10) for Ashbury Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Ashbury Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.529 for Ashbury Lodge is calculated as follows: ( (128 Excellents x 5) + (62 Goods x 4) + (8 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 204 Ratings = 4.529

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Ashbury Lodge is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 11 Reviews ÷ 8.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashbury Lodge?

  • Extremely LIKELY
    9
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Ashbury Lodge

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • Mother of Resident/Service User
    1
  • more

My mother had a two week respite visit to this care facility. She was made to feel very welcome and received excellent care during her stay.
Staff were always cheerful and willing to help.

How likely would you be to recommend Ashbury Lodge? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband was a resident at the home for 3 weeks respite. He thoroughly enjoyed his stay. He had nothing but praise for the staff and the home. As his wife, every time I visited him, the look in his eyes said it all. He was happy. I strongly recommend the home and the caring staff and will look forward to having my husband staying there again.

How likely would you be to recommend Ashbury Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We find that all the staff are very helpful. Always deal with any problems that need sorting. Happy with the home - Ashbury Lodge.

How likely would you be to recommend Ashbury Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ashbury Lodge is always very welcoming and has a nice feel about it. The staff are very friendly and informative. I feel my father is well looked after and cared for. The home is clean and tidy and nothing is too much to ask for.

How likely would you be to recommend Ashbury Lodge? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When mother has her review at Ashbury Lodge all the appropriate information is given to the family and mum is at the centre of the review. She is well looked after in the home and the family are very happy with the care provided.

How likely would you be to recommend Ashbury Lodge? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ashbury lodge is a very well run care home and they cater for my father very well. It is always clean and tidy unlike some we have seen and we would thoroughly recommend it to anyone who was thinking of using it.

How likely would you be to recommend Ashbury Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think Ashbury Lodger is a very nice home. I have no complaints at all. Mum is really looked after by everyone here. Her room is always kept clean. The meals are always lovely and plenty of it. Mum gets involved in all the activities which she enjoys. The management is excellent.

How likely would you be to recommend Ashbury Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We were made very welcome when mum arrived. The staff were very attentive to ensure she felt at home. They were also keen to ensure they understood her needs and medication.

How likely would you be to recommend Ashbury Lodge? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Too many personal items get mislaid. Now all of a sudden her 22ct gold wedding ring that my aunt has never taken off is lost. Reply from the home was "sorry don't now where it has gone". Too high a turnover of staff.

How likely would you be to recommend Ashbury Lodge? Extremely Unlikely

Average Rating: 

 2.6 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Poor

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Poor

Activities: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Tracy Ferrier, Home Manager at Ashbury Lodge responded to this review on 21 Mar 2017:

Thank you for taking the time in completing the Care Home Review form.
I am very saddened to see your comments and the scores which you rated Ashbury Lodge.
Ashbury Lodge has a very good and loyal staffing team with little turnover. This is evident from staff receiving Long service awards for being with the home for 5, 10 and 15years.
Ashbury Lodge operates a robust complaints procedure. All complaints are fully investigated and a full response made. There is an appeals process should the respondent not be satisfied with the outcome of any investigation. The Operations Team oversees all investigations to ensure they are dealt with fairly.
We do encourage Families to speak to the management team and the manager always operates an open door policy. We know that your Auntie has lived with us at Ashbury Lodge since 2010. You have thanked the staff for what they do and classed this as her home. I would be more than happy to discuss any concerns with you. In addition, the operations team is also available to meet with you if you so wish.

Very pleased in the way my husband is treated and cared for. The food is very good and the staff are very caring.

How likely would you be to recommend Ashbury Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I feel more positive regarding my father staying in this home, although very ill, he responds to carers and that's a great feeling for me. The home is clean, tidy and always a good atmosphere which is obviously down to happy staff being able to work together on a daily basis, where would we be without these angels (carers and other staff)? I only have praise and thanks to all concerned. So all I can say now is thank you.

How likely would you be to recommend Ashbury Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Poor

Value for Money: Excellent

Accommodation good. The food is good, nice garden. There is a nice view from the community room. Friendly staff. My mother has settled well after a difficult start.

How likely would you be to recommend Ashbury Lodge? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very happy with the home, my Grandmother has been a resident since 2008 and is looked after very well by staff who are always there to help, always happy and very caring attitudes. The room and home always seem clean and tidy and in a very good decorative order.

How likely would you be to recommend Ashbury Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff looking after dad are friendly, attentive and are easy to talk to regarding dads care. The home is clean and tidy and any requirements are dealt with quite quickly. We are pleased that dad has settled in and seems to have a few friends. If relatives are unsure where to place there loved ones, this is a home to be recommended.

How likely would you be to recommend Ashbury Lodge? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

After visiting a few care homes, this was definitely the best one, thank you for looking after my Father
My Father has very complex needs and the staff always work hard to accommodate his needs. I feel I can approach staff at anytime. My father is not the easiest person to look after, the staff always try there best.

How likely would you be to recommend Ashbury Lodge? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Very pleased with the care they give my mother. Very kind and good to her.

How likely would you be to recommend Ashbury Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ashbury Lodge staff and management helped my dad through a very difficult time. Staff took time to understand his dementia, personal wishes and interests. Care and compassion throughout. I had total peace of mind that dad was safe and well.

How likely would you be to recommend Ashbury Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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