Ashbury Lodge

261 Marlborough Road, Swindon SN3 1NW
Review Us
9.6 69 Reviews
  • Ashbury Lodge, Swindon
Ashbury Lodge is a family-run, private care home on the outskirts of Swindon, catering for 42 residents.

Long term residents are invited to personalize their room, which includes bringing in favorite or treasured items.

Both floors cater for those living with Alzheimer’s disease and dementia who need extra care.

Every floor functions as a separate unit within the home. All staff are trained in the care of those experiencing memory loss, Alzheimer's disease and dementia.

Meals are varied and nutritious and prepared daily by the home’s on-site resident chef and food is sourced from local suppliers. Residents are able to choose their own meals whether that’s down to dietary requirements or personal choice.

There is also a garden enabling residents to enjoy sunny days, or short walks fro fresh air.
Show Ashbury Lodge on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1395
  • Self-Funded Residential Dementia Care: £1000 – £1395
  • RESPITE Self-Funded Residential Care: £1000 – £1490
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1490

These prices are only a guideline, please contact Ashbury Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lisa Guy (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Open to all enquirers, happy to show around without an appointment
  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (29)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Ashbury Lodge operate an open visiting so visitors welcome to the home at any time

Parking

  • Parking available on site

Ashbury Lodge Reviews (69)

9.6

Ashbury Lodge has a Review Score of 9.6 (9.615) out of 10, based on 17 reviews in the last 2 years.
Over all time Ashbury Lodge has 69 reviews.

Overall Experience
  • 46
  • 20
  • 2
  • 1
  • 0
Date Published
  • 69
  • 10
  • 11
  • 17
  • 52
Reviewer Connection to Ashbury Lodge
  • 29
  • 18
  • 6
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 69, showing 41-60
Review from A A (Partner of Resident) published on 15 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent, all-round care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P B (Daughter of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Today 16/8/18 I took my dad out for 2 hours in afternoon on return to find his bed not made and his toilet not emptied or room cleaned. This distressed my dad very much and this was the afternoon as well with him gone for 2 hours. I would of expected it to have been done especially for hygiene reasons
as well. This is not first time I've asked for it to be emptied.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Phil M (Son of Resident) published on 31 August 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
A well run and managed and organised home, my mother is very happy and has a good light room, well airy, well decorated and great food. Staff are kind and knowledgeable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Denise S (Daughter of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad was in a temporary care home and I was concerned this move would upset him. He settled well and although he was confused the staff really made him welcome. The atmosphere always feels calm and relaxed which goes towards the residents feeling calm and content. Since his move here Dad's behaviour
seems far more consistent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rosie B (Resident) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I never wanted to see dad in a residential home. However, the care and kindness he is shown makes it so much easier. We visit him every day and welcome the 'open door' policy. With my husband working shifts it is often difficult to come in the daytime so evenings is when we can come. The
staff always welcome us and never make us feel bad about visiting at 8pm! Many thanks to you all, a brilliant, caring team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A C (Daughter of Resident) published on 3 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted for emergency 8 weeks care by social services due to his Dementia.
The staff were incredibly sensitive to our distress and made the transition much more bearable.
They are always friendly and caring to all the residents, I am always made to feel welcome whenever I visit.
I
have only praise for this care home and the respect and dignity they give to residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jennifer D (Wife of Resident) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband has been on indefinite repsite care in Ashbury Lodge, the total care he has received has been second to none. Both he and I know all the staff who make me so welcome and I have complete respect and admiration for every member of staff. My complete wish is that he can remain where he
is permanent - he is so settled, giving me great comfort, knowing how well he is cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A W (Wife of Resident) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Management expects the activity organiser to do the impossible job of looking after two floors of residents during the long absence of the 2nd organiser; expecting care staff (already overstretched) to fill the gap. Group activities are urgently needed to stimulate residents who, otherwise, pass
the day with closed eyes.
Reply from Tracy Ferrier, Manager at Ashbury Lodge

Thank you very much for your feedback. The home continues to advertise for an additional Activities co-ordinator for Ashbury Lodge to which it is very important to ensure the right person is appointed. In the meantime, the home continues to operate above our staffing numbers to ensure that additional activities are offered to residents. Since your initial review in May the home has implemented a new activity programme which all staff are working with.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley K (Niece of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Made very welcome - thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth I (Daughter of Resident) published on 5 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would definitely recommend this care home. My mother has only been there a couple of weeks but the change in her is amazing. She is clean, well looked after and the variety of food on offer is really good. The home itself is clean and well kept, as are all the residents. I have found all the staff
to be very caring and extremely helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kathleen C (Daughter of Resident) published on 26 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is only day 1, mum moved in today, was made to feel so at home and welcomed. The room was amazing, clean, cosy, warm - mum put her own personal bits and pieces in and it looked lovely. I feel that she will be happy, well looked after, treated with dignity and kindness. I am so impressed, the best
care home in Swindon. I am so happy my mum has a place there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Martin H (Son of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the general care of my mum. Staff are very caring and helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judith C (Friend of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are extremely helpful and friendly.
My friend, who due to her dementia refused help at home, arrived at Ashbury Lodge in a virtually neglected state.
In less than one week she's been pampered. Hair cut, washed and set, manicured and had the chiropodist attend her. Enjoyed plenty of wholesome
meals. Even enjoyed an outing. Joined in activities in the home eg exercise class, singing etc.
She seems much happier, cleaner and calmer.
The transformation is amazing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R R (Son of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home always makes family members very welcome. Staff always friendly, polite and helpful. The management are very approachable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G C (Son of Resident) published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother had a two week respite visit to this care facility. She was made to feel very welcome and received excellent care during her stay.
Staff were always cheerful and willing to help.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen H (Son of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashbury lodge is a very well run care home and they cater for my father very well. It is always clean and tidy unlike some we have seen and we would thoroughly recommend it to anyone who was thinking of using it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J O (Daughter of Resident) published on 10 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ashbury Lodge is always very welcoming and has a nice feel about it. The staff are very friendly and informative. I feel my father is well looked after and cared for. The home is clean and tidy and nothing is too much to ask for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen W (Son of Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When mother has her review at Ashbury Lodge all the appropriate information is given to the family and mum is at the centre of the review. She is well looked after in the home and the family are very happy with the care provided.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M B (Niece of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Too many personal items get mislaid. Now all of a sudden her 22ct gold wedding ring that my aunt has never taken off is lost. Reply from the home was "sorry don't now where it has gone". Too high a turnover of staff.
Reply from Tracy Ferrier, Home Manager at Ashbury Lodge

Thank you for taking the time in completing the Care Home Review form.
I am very saddened to see your comments and the scores which you rated Ashbury Lodge.
Ashbury Lodge has a very good and loyal staffing team with little turnover. This is evident from staff receiving Long service awards for being with the home for 5, 10 and 15years.
Ashbury Lodge operates a robust complaints procedure. All complaints are fully investigated and a full response made. There is an appeals process should the respondent not be satisfied with the outcome of any investigation. The Operations Team oversees all investigations to ensure they are dealt with fairly.
We do encourage Families to speak to the management team and the manager always operates an open door policy. We know that your Auntie has lived with us at Ashbury Lodge since 2010. You have thanked the staff for what they do and classed this as her home. I would be more than happy to discuss any concerns with you. In addition, the operations team is also available to meet with you if you so wish.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol G (Mother of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think Ashbury Lodger is a very nice home. I have no complaints at all. Mum is really looked after by everyone here. Her room is always kept clean. The meals are always lovely and plenty of it. Mum gets involved in all the activities which she enjoys. The management is excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.615)

Overview of Review Score

The Review Score of 9.6 (9.615) out of 10 for Ashbury Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.615 for Ashbury Lodge is calculated as follows: ( (145 Excellents x 5) + (37 Goods x 4) + (14 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 200 Ratings = 4.615
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashbury Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (3)

No image found

Lisa Guy

Job Title: Home Manager Joined: 2024

Previous roles included RAF, teaching, paediatric therapy, quality in care homes, deputy and home manager. My hobbies are paddleboarding and cycling, and spending time with family. I love working for CWC; it is a family-run business that strives for excellent care. Inspiration is to drive Ashbury Lodge forward, ensuring person-centred care and listening to the voices of the residents.

No image found

Seyi Gideon Orunmuyi

Job Title: Deputy Home Manager Joined: 2022

As a deputy manager in Ashbury Lodge, I am passionate about supporting residents’ needs, creating meaningful memories and delivering person-centred care. I lead with compassion, dedication, and by example, finding fulfilment in a role that fosters both personal growth and professional development, credit to CWC.

Maria

Maria Pryor

Job Title: Administrator Joined: 2019

I am usually the first face to visitors/ professionals who come to the home. My role is to support one manager and one deputy and deal with all the administration work for both the residents and staff in the home.


I enjoy my job as it's varied but extremely busy, staff are always willing to help out cover shifts when I ask, so the home is run effectively. When I have time, I enjoy getting involved with the residents’ activities and seeing how much they get from what we do for them.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashbury Lodge to verify any information. View our terms and conditions. Ashbury Lodge has an Enhanced Service - more info.