Ashbury Lodge

261 Marlborough Road, Swindon SN3 1NW
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9.6 69 Reviews
  • Ashbury Lodge, Swindon
Ashbury Lodge is a family-run, private care home on the outskirts of Swindon, catering for 42 residents.

Long term residents are invited to personalize their room, which includes bringing in favorite or treasured items.

Both floors cater for those living with Alzheimer’s disease and dementia who need extra care.

Every floor functions as a separate unit within the home. All staff are trained in the care of those experiencing memory loss, Alzheimer's disease and dementia.

Meals are varied and nutritious and prepared daily by the home’s on-site resident chef and food is sourced from local suppliers. Residents are able to choose their own meals whether that’s down to dietary requirements or personal choice.

There is also a garden enabling residents to enjoy sunny days, or short walks fro fresh air.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1395
  • Self-Funded Residential Dementia Care: £1000 – £1395
  • RESPITE Self-Funded Residential Care: £1000 – £1490
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1490

These prices are only a guideline, please contact Ashbury Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lisa Guy (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Open to all enquirers, happy to show around without an appointment
  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (29)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Ashbury Lodge operate an open visiting so visitors welcome to the home at any time

Parking

  • Parking available on site

Ashbury Lodge Reviews (69)

9.6

Ashbury Lodge has a Review Score of 9.6 (9.615) out of 10, based on 17 reviews in the last 2 years.
Over all time Ashbury Lodge has 69 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ashbury Lodge
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Total of 69, showing 21-40
Review from Nikki G (Regular Volunteer) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just become a volunteer befriender at this care home and currently visit every weekend to spend time with any residents who fancy a chat. I have found the home to be a very welcoming and friendly place to reside in. The residents I chat with all seem very happy and well cared for.
Reply from Kayleigh, Marketing Manager at Ashbury Lodge

Thank you for your review, Nikki. The manager and her team will be pleased to hear about your experience so far. We appreciate your services which I hear has already proven considerably beneficial for our residents' wellbeing.

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Review from Paul J (Son of Resident) published on 6 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad needed to go into Ashbury Lodge for some respite care and potentially full-time care. The Management team couldn't do enough to help facilitate what was a difficult situation and, once at Ashbury, my Dad was made to feel very comfortable and, he quickly regained his strength enabling him to be
discharged home. Thank you Ashbury Lodge team for looking after my Dad and, responding so quickly to our requirement. I wouldn't hesitate recommending (and using if required), Ashbury Lodge in the future.
Reply from Sue Houldey, Operations Director at Ashbury Lodge

Thank you so much for taking the time to provide a review. Deciding to use respite services can be stressful for any family and we are so pleased that we were able to smooth the way for you and your dad.

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Review from Michael C (Son of Resident) published on 6 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both parents are at Ashbury Lodge. Mum has got her colour back in her face, so has Dad. The staff have been fantastic, especially the manager. She has helped us so much and helped Mum and Dad to settle in. Every time I go to visit the staff have been amazing. The things they do and say, and are very
patient. They have made a sad time a lot easier.
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Review from Sue H (Daughter of Resident) published on 16 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Ashbury Lodge highly enough. The wonderful manager and her team have made one of the most challenging and difficult times in our lives bearable - not just for my mum, who is 94 and suffering from dementia, but also for me (her daughter) and our family. Despite working under the onerous
pressure of Covid, they have proved themselves to be kind, caring, compassionate, and accommodating. I thank them with all my heart for their fortitude, empathy, and continued support. I particularly appreciate being able to log in to the relatives' portal to see how Mum is doing at any given time. All interactions with staff are logged and so I can clearly see they are doing an amazing job, which is hugely reassuring.
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Review from Cathy M (Daughter of Resident) published on 14 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff take very good care of Dad, particularly during this very difficult time. They keep a close eye on him and always ring me with the solution if there is a problem. I can't visit but talk to Dad on Whatsapp weekly.
Reply from Tracy Ferrier, Manager at Ashbury Lodge

Thank you for taking the time in completing this review. I will of course share your review with the staffing team. Thank you.

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Review from Marian R (Wife of Resident) published on 14 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the few months we were able to see my husband we found the staff very helpful and we were very pleased with the way he was looked after. When we had trouble upstairs they moved him downstairs where he seems to be settled and happy. We have done Facetime twice, the first time not so good but on Christmas
Eve it was lovely. A couple of times I saw my old husband. Thank the staff for making him happy.
Reply from Tracy Ferrier, Manager at Ashbury Lodge

Thank you for taking the time in completing a review for Ashbury Lodge. I will feedback to the staff team your comments. Thank you.

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Review from Vicky D (Daughter of Resident) published on 14 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely impressed with all the staff at Ashbury Lodge, they have kept covid 19 away from the home and have strived to keep me abreast of all dad's events. I absolutely loved dad's homemade Christmas card. I have always found the carers ready with a smile and are always willing to assure me dad's
ok. I can rely on the staff to care for him to a high standard and keep me up to date.
Reply from Tracy Ferrier, Manager at Ashbury Lodge

Thank you for taking the time in completing the review card. I will pass on your kind comments to the staff team.

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Review from Nicky C (Daughter of Resident) published on 17 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum's been at Ashbury Lodge for 2 years. I've been very impressed with the care and the home as a whole. Mum can be difficult but is always treated with kindness and respect. We are kept informed of any issues of change in condition. There are times when she's been very unwell and she always looked
clean, very comfortable and beautifully cared for.
I'm impressed with the management, particularly during COVID-19, they've kept the residents safe and protected against the odds.
My husband is a nurse and I'm retired from nursing due to ill health. Nurses can always find fault in care given by others. I can't find fault with care at Ashbury Lodge. All staff are impressive but my review wouldn't be complete without a special mention for one person in particular! She is brilliant, caring, kind, knowledgeable, informative and everything a nurse or carer should be.
I can't thank you enough for looking after Mum so well and can't recommend this home highly enough. God bless u all, stay safe.
Reply from Geraldine Smith, Director at Ashbury Lodge

Dear Nicky,
Your kind words about the care at Ashbury Lodge is much appreciated. I shall pass them onto the manager and staff team.

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Review from R R (Friend of Resident) published on 9 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Seem to provide good care and our friend is happy.
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Review from D T (Daughter of Resident) published on 30 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had been transferred from another care home in December last year. She was made to feel at ease from the start, the senior gave her a snack as she arrived at 7 pm and sat talking to her for a while. I have found the staff to be caring and nothing is too much trouble, even making a cake and sandwiches
for us to have a small party for her birthday. This care home is 100% better than the other one.
Reply from Geraldine Smith, Director at Ashbury Lodge

Thank you for your kind words, our staff are proud of the excellent care they give and the homely environment.

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Review from Raymond C (Son of Resident) published on 29 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Obviously since the Covid-19 outbreak, I have been unable to visit my mother, but I was impressed at the speed to which they took measures to prevent any spread in the initial stages by stopping visits. Prior to the shutdown, I was more than satisfied by the treatment my mother was receiving and by
the way they are keeping in touch.
Reply from Sue Houldey, Operations Director at Ashbury Lodge

Thank you for your review. Coate Water Care took steps very early in March to keep our residents protected and well. This has been a difficult time for relatives who miss their regular visits. We have facilities such as mobile phones and skype to support contact with relatives, and hope to be able to support safe visits very soon.

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Review from J B (Son of Resident) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother is well cared for and she is happy with her room and facilities provided. Staff are kind and caring. She is treated with respect and dignity.
I do feel that communication from the care could be improved. More feedback would be a way of rectifying this.
Reply from Sue Houldey, Operations Director at Ashbury Lodge

Thank you for taking the time to review the home. We will pass on your review to our team who will be particularly pleased with the rating for "Treated with Dignity". If you would like to discuss your views further please do contact the manager who will be pleased to speak with you.

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Review from S B (Son of Resident) published on 17 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ashbury Lodge is a good place, staffed by an excellent team who is dedicated to caring for their residents. My Dad has lived there for 18 months and his overall health, thanks to them, has improved in this time. During lockdown, we have been kept fully informed throughout. This is a sign of good leadership
at the home. The two elements combined have contributed to keeping COVID-19 at bay and we thank them all very much.
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Review from G N (Son of Resident) published on 17 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, the standard of care is very good. The staff are competent and caring. The food is a decent quality and regular meals and drink are provided, including assisted eating as which my mother requires. We are happy to assist with personal care which is appreciated by the staff. The staff are friendly,
listen to you and act on any small problem it difficulty. We are very happy with the home for all my mothers needs.
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Review from C A (Daughter-in-law of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is so well cared for at Ashbury Lodge. The staff do their best for her and the other residents, not just for their basic needs but also to try to enrich their lives.
They treat her and the others with kindness, patience and humour. They also let us know quickly of any changes e.g falls.
The home is clean and well cared for and the laundry is quick and efficient. Food is excellent and the residents are helped with eating if necessary. Overall, we are extremely pleased with the care here.
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Review from J G (Son of Resident) published on 19 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has dementia, after transferring from a non-suitable home found Ashbury Lodge. Best move. Very clean, tidy, organised home, all staff, any level from reception to cleaner, maintenance, all the same, open friendly, honest hard working. Nothing is ever too much to ask for, wish I had got Mum
here years ago, not wasted her life at previous home as time now very precious to us with Mum. Best care home I've ever known.
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Review from Wendy R (Relative of Resident) published on 24 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very helpful and caring also the management have time to answer your questions.
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Review from Ian W (Son of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff always friendly and attentive residents are engaged and seem happy.
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Review from Wendy W (Daughter-in-law of Resident) published on 20 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I returned with mother to Ashbury Lodge after a little outing, she appeared relieved to be back. She said, "please don't ever put me in a home, I like it here and don't want to move". All the staff are very friendly. The entertainment lady, although overworked, has really worked hard to help her
settle. The maintenance man always has the time for a cheery chat. The manager also chats and mother thinks he is an old friend. Mother heartily enjoys her meals and there is always plenty. Her only complaint is that the view from her window is onto the back car park and bins.
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Review from A X (Wife of Resident) published on 15 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been resident at the home since February 2018. Manager, staff at the home have worked extremely hard to settle him. I cared for my husband for 25 years at home ever since he returned from hospital due to having a stroke. My husband is now 95 years old with senile dementia. I visit him
on a regular basis and I can thank the staff at the care home for looking after him.
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Current Review Score: 9.6 (9.615)

Overview of Review Score

The Review Score of 9.6 (9.615) out of 10 for Ashbury Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.615 for Ashbury Lodge is calculated as follows: ( (145 Excellents x 5) + (37 Goods x 4) + (14 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 200 Ratings = 4.615
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashbury Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

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Lisa Guy

Job Title: Home Manager Joined: 2024

Previous roles included RAF, teaching, paediatric therapy, quality in care homes, deputy and home manager. My hobbies are paddleboarding and cycling, and spending time with family. I love working for CWC; it is a family-run business that strives for excellent care. Inspiration is to drive Ashbury Lodge forward, ensuring person-centred care and listening to the voices of the residents.

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Seyi Gideon Orunmuyi

Job Title: Deputy Home Manager Joined: 2022

As a deputy manager in Ashbury Lodge, I am passionate about supporting residents’ needs, creating meaningful memories and delivering person-centred care. I lead with compassion, dedication, and by example, finding fulfilment in a role that fosters both personal growth and professional development, credit to CWC.

Maria

Maria Pryor

Job Title: Administrator Joined: 2019

I am usually the first face to visitors/ professionals who come to the home. My role is to support one manager and one deputy and deal with all the administration work for both the residents and staff in the home.


I enjoy my job as it's varied but extremely busy, staff are always willing to help out cover shifts when I ask, so the home is run effectively. When I have time, I enjoy getting involved with the residents’ activities and seeing how much they get from what we do for them.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashbury Lodge to verify any information. View our terms and conditions. Ashbury Lodge has an Enhanced Service - more info.