Care Home Owned by Coate Water Care Co Ltd in Warwickshire
9.6
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Warwickshire for Coate Water Care Co Ltd are showing below.
View the details of all 9 locations (with 463 reviews) owned by Coate Water Care Co Ltd
Coate Water Care Co Ltd Locations in Warwickshire (1)
Mockley Manor
9.7
64 reviews
Forde Hall Lane, Ullenhall, Henley-in-Arden B95 5PS
"From the moment I walked into Mockley Manor, I knew mom was in the best place she could possibly be. It was immediately apparent that here…" Read all 64 reviews
Location Type Care Home
Mockley Manor has recently received a £4 Million investment and renovation project by owners Coate Water Care Co Ltd. The project has seen the addition of many new features and given the home a very homely yet extremely luxurious feel. Mockley… Read more about Mockley Manor
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- 63 Rooms from £1,000 / week
Coate Water Care Co Ltd Reviews in Warwickshire (64)
9.6
Coate Water Care Co Ltd has a Group Review Score of 9.6 (9.593) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Coate Water Care Co Ltd must have a Review Score.
Review of
Mockley Manor
from Nicola M (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
From the moment I walked into Mockley Manor, I knew mom was in the best place she could possibly be. It was immediately apparent that here was a place that was going to take the very best care of my mom.
She was in a lovely room, beautifully decorated and looking out over green fields with bird boxes
She was in a lovely room, beautifully decorated and looking out over green fields with bird boxes
outside the window. After being in and out of hospital for months, this was such a wonderful environment.
But as ever, it is the staff that make the place special. The manager and the lady on front of house were both so helpful, kind and informative, really helping my dad and the whole family navigate the whole journey. Every one of the care staff were so kind and the attention to detail in ensuring all mom's needs were met was exceptional.
And they were all so kind and supportive to my dad throughout, even after mom sadly passed, the manager and front of house both helped us with the admin, I can't thank them enough.
But as ever, it is the staff that make the place special. The manager and the lady on front of house were both so helpful, kind and informative, really helping my dad and the whole family navigate the whole journey. Every one of the care staff were so kind and the attention to detail in ensuring all mom's needs were met was exceptional.
And they were all so kind and supportive to my dad throughout, even after mom sadly passed, the manager and front of house both helped us with the admin, I can't thank them enough.
Reply from Rachael Crocker, Home Manager at Mockley Manor
Thank you so much for your kind words, Im so pleased that you were happy with the care and support given, our thoughts are with you all at such a difficult time
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Review of
Mockley Manor
from S H (Daughter of Resident) published on 10 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father was admitted to the home in January where he was looked after to a good standard of care. There were a couple of occasions where we had to ask for him to be shaved and fingernails cut but apart from that we were more than happy with the care that was undertaking there. The Manager was amazing
and always very helpful. If we had a query regarding Dad the home was always clean and tidy. The food look good however Dad didn't really like the food so we did take him snacks in apart from that the care in the end of Dad's life was good it was just a shame home was over 40 minutes away which meant we couldn't visit as much as we wanted to, however there are four daughters so we shared the visits to make them as consistent as possible in Dad's need and mental well-being that he was being cared for and visited by his family members.
Reply from Rachael Crocker, Home Manager at Mockley Manor
Thank you for your kind words, our thoughts are with you at this difficult time
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Review of
Mockley Manor
from Jane W (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
The home was nice and clean, but the care of my father was very poor, has requested he was not shaved, they didn't help him with his drinking which was very hot, which he spelled it on him, they also cut his elbow which was left to bleed.
Reply from Rachael Crocker, Home Manager at Mockley Manor
I am sorry that you felt the care given to your father was not up to standard, please contact me directly to discuss further
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Review of
Mockley Manor
from Kathleen E (Wife of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My husband has settled in with ease thankfully.When I visit I now find him mixing with other residents,whenever he was in other Care Homes for respite he remained in his room for the whole stay.Due to the staff encouraging him he is now enjoying the company of others.We will shortly be joining others
for a Quiz at Mockley Manor.We as a family thank all the staff for their care..
Reply from Rachael Crocker, Home Manager at Mockley Manor
Thank you for your kind words, I am so pleased your husband has settled in well and is enjoying our variety of activities at the home
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Review of
Mockley Manor
from L P (Daughter of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad has been resident at MOCKLEY MANOR for the last 2 1/2 years.
During this time, I see improvements. I have one concern (hearing Aids) which is being addressed. In my opinion the staff seem very attentive - in particular a big shout out to one member of staff. She gets the residents to engage
During this time, I see improvements. I have one concern (hearing Aids) which is being addressed. In my opinion the staff seem very attentive - in particular a big shout out to one member of staff. She gets the residents to engage
with each other as best they can.
Dad's accommodation is good. The food is good.
A big shout out to the manager I can see the care and support she and her team gives. She is also very attentive to the residents family. Lovely care home.
Would I recommend Mockley Manor? YES
Dad's accommodation is good. The food is good.
A big shout out to the manager I can see the care and support she and her team gives. She is also very attentive to the residents family. Lovely care home.
Would I recommend Mockley Manor? YES
Reply from Rachael Crocker, Home Manager at Mockley Manor
Thank you for your kind words, will continue to support and address his issues with his hearing aid.
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Review of
Mockley Manor
from Carl S (Son of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The whole team at mockly manor are really helpful and wonderful people , my mother has changed so much i feel i have her back again and im happy she is the hands who are caring and know what they are doing ,,, thank you all so much
Reply from Rachael Crocker, Home Manager at Mockley Manor
Thank you so much for your kind words and so please that mum has settled well into the home and that you feel that mum is safe
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Review of
Mockley Manor
from Jo K (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My family and I never wanted my Mum to go into a Care Home but her Dementia was getting too difficult for us to manage at home. Mum became a resident at Mockley Manor over 2 years ago and we couldn't be happier with the care she is receiving. The Manager is always available to help us with any queries,
the Recetionist always assists my Dad when I'm unable to take him, the carers are just amazing and treat Mum like a member of their own family. I wish I could mention all the staff individually as each and everyone of them goes above and beyond. Mockley Manor is always clean, well maintained and it feels so welcoming whenever I visit. The staff not only look after my Mum but also look after us as a family and treat us with care and compassion. The home is full of love and laughter and I wouldn't want my Mum to be anywhere else other than Mockley Manor. Thank you for everything you do.
Reply from Rachael Crocker, Home Manager at Mockley Manor
Thank you for your kind words and continued support
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Review of
Mockley Manor
from Ros A (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We would like to extend our gratitude to all of the staff at Mockley Manor for the great care and support my father is receiving. As a family, we find great reassurance in knowing that he is both happy and content, benefiting from the highest standards of care. I wholeheartedly recommend Mockley Manor
to other families seeking similar support.
Reply from Rachael Crocker, Home Manager at Mockley Manor
Thank you for kind words, looking forward to seeing you at our quiz
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Review of
Mockley Manor
from B T (Daughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been a resident for around 5 years. She has been well cared for and looked after in that time. The carers and all staff are kind and everyone is very welcoming to visitors. There is always a happy and welcoming atmosphere and fellow residents all look well cared for.
Reply from Rachael Crocker, Home Manager at Mockley Manor
Thank you for your kind words and continued support, im so pleased mum and yourself feel that mum is at home
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Review of
Mockley Manor
from T P (Daughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Both of my parents have been residents at Mockley Manor within the past year with very different needs, but they have each received very good care.
The home has high standards and is run very efficiently. The rooms and communal areas are pleasant, clean and well maintained. The care staff are hard
The home has high standards and is run very efficiently. The rooms and communal areas are pleasant, clean and well maintained. The care staff are hard
working, well trained and very respectful.
My mum arrived at Mockley Manor with very advanced dementia and she was provided with the right environment to ensure her final few months were very comfortable.
My Dad continues to feel secure and well cared for and speaks highly of the care staff and management team, who are very approachable, patient and professional and have many years of experience between them. I feel confident that he's in safe hands.
My mum arrived at Mockley Manor with very advanced dementia and she was provided with the right environment to ensure her final few months were very comfortable.
My Dad continues to feel secure and well cared for and speaks highly of the care staff and management team, who are very approachable, patient and professional and have many years of experience between them. I feel confident that he's in safe hands.
Reply from Rachael Crocker, Home Manager at Mockley Manor
Thank you for all you kind words and support, i am proud of the team at Mockley and glad that you feel that both Mum and Dad are safe and well care for
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Review of
Mockley Manor
from R W (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are so grateful to the staff at Mockley Manor for looking after my father so well. Everyone was first class and outstanding, resulting in his stay with you being as recommending Mockley Manor to anyone. Many many thanks.
Reply from Rachael Crocker, Home Manager at Mockley Manor
Thank you so much for your kind words, our thoughts are with you at such a difficult time.
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Review of
Mockley Manor
from H H (Daughter of Resident) published on 12 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can not praise Mockley Manor enough for the way they have supported my father over recent weeks. He was discharged from hospital for a period of assessment to evaluate his care needs. During these weeks the care and encouragement he received from staff has been outstanding. The other important factor
has been the excellent communication from the manager and receptionist.
He was then assessed as needing permanent care. We were delighted when Mockley Manor said that a bed was available and this was quickly and efficiently agreed upon.
In the past few weeks he has regained his mobility, become much more positive in his mood and has made friends. He keeps on saying how everyone is so smiley. He also says "I can't believe how well things have worked out". Neither can we, so thanks to the whole team at Mockley Manor.
He was then assessed as needing permanent care. We were delighted when Mockley Manor said that a bed was available and this was quickly and efficiently agreed upon.
In the past few weeks he has regained his mobility, become much more positive in his mood and has made friends. He keeps on saying how everyone is so smiley. He also says "I can't believe how well things have worked out". Neither can we, so thanks to the whole team at Mockley Manor.
Reply from Rachael Crocker, Home Manager at Mockley Manor
Thank you so much for your kind words, I'm so pleased that Dad has settled in well and become part of our family.
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Review of
Mockley Manor
from Sarah N (Sister of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was so thankful that we were given the space and support to spend so much time with my sister in her final weeks at Mockley Manor. It was very much the next best thing to her being in her own home. Acknowledging my personal need for lots of information, there were times when I would have welcomed
a little more proactive contact with the nursing staff - for example explaining what the GP has prescribed and what drugs were for - but my questions were always answered once asked. I totally appreciate how many residents the staff have to look after but would have appreciated them observing my sister more so they could see what we were seeing e.g her cerebral agitation. Overall, I'm so grateful for the dignity and respect shown to my sister by everyone. My heartfelt thanks.
Reply from Rachael Crocker, Home Manager at Mockley Manor
Thank you for your kind words at such a difficult time, our thoughts are with you all.
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Review of
Mockley Manor
from Leigh D (Husband of Resident) published on 12 December 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care home manager and all of the staff we met were professional but very caring. The medical care was excellent.
Unfortunately my wife's stay was only 5 weeks but the staff went out of their way to make her stay as comfortable as possible.
Unfortunately my wife's stay was only 5 weeks but the staff went out of their way to make her stay as comfortable as possible.
Reply from Rachael Crocker, Home Manager at Mockley Manor
Thank you for your kind words, and so sorry for your loss.
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Review of
Mockley Manor
from Helen R (Daughter of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been a resident at Mockley Manor for several years.
She is extremely happy and well looked after in a friendly environment.
Every member of staff we meet are very friendly and welcoming which makes for a relaxing family atmosphere.
If there are any issues (of which we have had very
She is extremely happy and well looked after in a friendly environment.
Every member of staff we meet are very friendly and welcoming which makes for a relaxing family atmosphere.
If there are any issues (of which we have had very
few over the years) they are dealt with very quickly.
My family and I are very happy with the care Mum has received over the years.
My family and I are very happy with the care Mum has received over the years.
Reply from Rachael Crocker, Home Manager at Mockley Manor
Thank you for your kind words, I'm so pleased that Mum feels safe and well cared for.
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Review of
Mockley Manor
from M G (Friend of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mother of a friend has relocated back from France. The Care Home Manager and her team have ensured that their new resident has settled in quickly. From the very 1st contact have been so supportive and helpful to family members and friends alike.
Communication has been excellent throughout, and every
Communication has been excellent throughout, and every
staff member has played a part to ensure a smooth transition with minimal fuss and stress.
She is already thriving with the care and attention staff are providing.
Thank you very much.
She is already thriving with the care and attention staff are providing.
Thank you very much.
Reply from Rachael Crocker, Home Manager at Mockley Manor
Thank you for your kind words and so happy that your friend has settled in well and that you all feel supported.
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Review of
Mockley Manor
from Sharon G (Daughter of Resident) published on 11 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum was in Mockley Manor for short stay care. The home care manager, the carers and other staff were very supportive to both mum and myself throughout Mum's stay. The home was very clean and the staff went above and beyond making my mum's stay as comfortable as possible, any issues were dealt with
in a professional and caring manner.
Reply from Rachael Crocker, Home Manager at Mockley Manor
Thank you for your kind words, they are very much appreciated.
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Review of
Mockley Manor
from Jordan C (Grandson of Resident) published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The premises are clean and welcoming, with furnishings kept in a very good state of repair. The staff are kind and displayed a pleasant manner with my nan and grandad and showed me courtesy to me and to my partner.
Reply from Rachael Crocker, Home Manager at Mockley Manor
Thank you for your kind words and welcome your feedback.
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Review of
Mockley Manor
from Adrian B (Son of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum spent the last 15 months of her life at Mockley Manor and I was so impressed with how well the home is run, how clean it is, how comfortable and bright the rooms are and how friendly the staff are towards the residents. They cared for my mum so considerately, especially in her last few days when
she was on 'end of life' care. When my mum first needed to go into a nursing/care home, it was a daunting prospect as there were so many choices. But when she ended up in Mockley Manor, I knew I had made the right choice. I would heartily recommend them to anyone looking for the right nursing home for a loved one.
Reply from Rachael Crocker, Home Manager at Mockley Manor
Thank you for your kind words, our thoughts are with you at this time. Mum will be sadly missed by all who cared for her.
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Review of
Mockley Manor
from Julia C (Daughter of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care received by my dad from his admission in June 2022 to his passing away in April 2023 was second to none. All the staff were caring, compassionate and approachable and it gave me, my brother, sister, grandson and extended family and friends great comfort to able to visit at any time. During
his time here we were kept involved in all aspects of his care and when he passed away we were given as much time as we needed to be with him. Many, many thanks for the care he was given by you all.
Reply from Rachael Crocker, Home Manager at Mockley Manor
Thank you for your kind words, our thoughts are with you and your family during a difficult time.
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