Mockley Manor

Forde Hall Lane, Ullenhall, Henley-in-Arden B95 5PS
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9.7 64 Reviews
  • Mockley Manor, Henley-in-Arden
Mockley Manor has recently received a £4 Million investment and renovation project by owners Coate Water Care Co Ltd.

The project has seen the addition of many new features and given the home a very homely yet extremely luxurious feel.

Mockley Manor now have 28 Beautifully furnished, spacious Care suites to add to the already popular 33 bedrooms available.

New luxury facilities such as The Mockley Manor Picture House Cinema, Barbarella's hair & beauty salon, welcome coffee shop and wellness suite are all designed and dressed in luxury hotel standard fabrics and fittings.

Alongside these fantastic new areas to be enjoyed by residents and families alike is the addition of new technological advancements in residents safety with IR monitoring, medication administration and electronic care planning using the newly launched person-centred software.

New care suites are now available and with over 70 per cent already occupied, are becoming very popular.

Mockley Manor provides care directed towards helping adults with nursing needs live an independent lifestyle, at the same time as having their health and well-being safeguarded.

Each resident benefits from their own care planning checklist that is regularly updated to reflect personal needs, while being compliant with the latest regulatory demands.

All carers are extensively trained and fully resourced to achieve their full potential, with a pleasant community setting of great benefit to daily living opportunities.
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Care Provided by Mockley Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1595
  • Self-Funded Residential Dementia Care: from £1595
  • Self-Funded Nursing Care: from £1595
  • Self-Funded Nursing Dementia Care: from £1595
  • RESPITE Self-Funded Residential Care: from £1595
  • RESPITE Self-Funded Residential Dementia Care: from £1595
  • RESPITE Self-Funded Nursing Care: from £1595
  • RESPITE Self-Funded Nursing Dementia Care: from £1595

All fees determined following assessment

These prices are only a guideline, please contact Mockley Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Rachael Crocker (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Open to all enquirers, happy to show around without an appointment
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (46)

Visiting

  • No set visiting time, visitors are welcome at any time

Parking

  • On site parking

Mockley Manor Reviews (64)

9.7

Mockley Manor has a Review Score of 9.7 (9.742) out of 10, based on 20 reviews in the last 2 years.
Over all time Mockley Manor has 64 reviews.

Overall Experience
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Date Published
  • 64
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Reviewer Connection to Mockley Manor
  • 32
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Total of 64, showing 1-20
Review from Nicola M (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I walked into Mockley Manor, I knew mom was in the best place she could possibly be. It was immediately apparent that here was a place that was going to take the very best care of my mom.
She was in a lovely room, beautifully decorated and looking out over green fields with bird boxes
outside the window. After being in and out of hospital for months, this was such a wonderful environment.
But as ever, it is the staff that make the place special. The manager and the lady on front of house were both so helpful, kind and informative, really helping my dad and the whole family navigate the whole journey. Every one of the care staff were so kind and the attention to detail in ensuring all mom's needs were met was exceptional.
And they were all so kind and supportive to my dad throughout, even after mom sadly passed, the manager and front of house both helped us with the admin, I can't thank them enough.
Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you so much for your kind words, Im so pleased that you were happy with the care and support given, our thoughts are with you all at such a difficult time

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Review from S H (Daughter of Resident) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to the home in January where he was looked after to a good standard of care. There were a couple of occasions where we had to ask for him to be shaved and fingernails cut but apart from that we were more than happy with the care that was undertaking there. The Manager was amazing
and always very helpful. If we had a query regarding Dad the home was always clean and tidy. The food look good however Dad didn't really like the food so we did take him snacks in apart from that the care in the end of Dad's life was good it was just a shame home was over 40 minutes away which meant we couldn't visit as much as we wanted to, however there are four daughters so we shared the visits to make them as consistent as possible in Dad's need and mental well-being that he was being cared for and visited by his family members.
Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, our thoughts are with you at this difficult time

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Review from Jane W (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
The home was nice and clean, but the care of my father was very poor, has requested he was not shaved, they didn't help him with his drinking which was very hot, which he spelled it on him, they also cut his elbow which was left to bleed.
Reply from Rachael Crocker, Home Manager at Mockley Manor

I am sorry that you felt the care given to your father was not up to standard, please contact me directly to discuss further

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Review from Kathleen E (Wife of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has settled in with ease thankfully.When I visit I now find him mixing with other residents,whenever he was in other Care Homes for respite he remained in his room for the whole stay.Due to the staff encouraging him he is now enjoying the company of others.We will shortly be joining others
for a Quiz at Mockley Manor.We as a family thank all the staff for their care..
Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, I am so pleased your husband has settled in well and is enjoying our variety of activities at the home

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Review from L P (Daughter of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been resident at MOCKLEY MANOR for the last 2 1/2 years.
During this time, I see improvements. I have one concern (hearing Aids) which is being addressed. In my opinion the staff seem very attentive - in particular a big shout out to one member of staff. She gets the residents to engage
with each other as best they can.
Dad's accommodation is good. The food is good.
A big shout out to the manager I can see the care and support she and her team gives. She is also very attentive to the residents family. Lovely care home.
Would I recommend Mockley Manor? YES
Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, will continue to support and address his issues with his hearing aid.

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Review from Carl S (Son of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team at mockly manor are really helpful and wonderful people , my mother has changed so much i feel i have her back again and im happy she is the hands who are caring and know what they are doing ,,, thank you all so much
Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you so much for your kind words and so please that mum has settled well into the home and that you feel that mum is safe

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Review from Jo K (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I never wanted my Mum to go into a Care Home but her Dementia was getting too difficult for us to manage at home. Mum became a resident at Mockley Manor over 2 years ago and we couldn't be happier with the care she is receiving. The Manager is always available to help us with any queries,
the Recetionist always assists my Dad when I'm unable to take him, the carers are just amazing and treat Mum like a member of their own family. I wish I could mention all the staff individually as each and everyone of them goes above and beyond. Mockley Manor is always clean, well maintained and it feels so welcoming whenever I visit. The staff not only look after my Mum but also look after us as a family and treat us with care and compassion. The home is full of love and laughter and I wouldn't want my Mum to be anywhere else other than Mockley Manor. Thank you for everything you do.
Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words and continued support

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Review from Ros A (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to extend our gratitude to all of the staff at Mockley Manor for the great care and support my father is receiving. As a family, we find great reassurance in knowing that he is both happy and content, benefiting from the highest standards of care. I wholeheartedly recommend Mockley Manor
to other families seeking similar support.
Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for kind words, looking forward to seeing you at our quiz

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Review from B T (Daughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for around 5 years. She has been well cared for and looked after in that time. The carers and all staff are kind and everyone is very welcoming to visitors. There is always a happy and welcoming atmosphere and fellow residents all look well cared for.
Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words and continued support, im so pleased mum and yourself feel that mum is at home

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Review from T P (Daughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents have been residents at Mockley Manor within the past year with very different needs, but they have each received very good care.
The home has high standards and is run very efficiently. The rooms and communal areas are pleasant, clean and well maintained. The care staff are hard
working, well trained and very respectful.
My mum arrived at Mockley Manor with very advanced dementia and she was provided with the right environment to ensure her final few months were very comfortable.
My Dad continues to feel secure and well cared for and speaks highly of the care staff and management team, who are very approachable, patient and professional and have many years of experience between them. I feel confident that he's in safe hands.
Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for all you kind words and support, i am proud of the team at Mockley and glad that you feel that both Mum and Dad are safe and well care for

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Review from R W (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so grateful to the staff at Mockley Manor for looking after my father so well. Everyone was first class and outstanding, resulting in his stay with you being as recommending Mockley Manor to anyone. Many many thanks.
Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you so much for your kind words, our thoughts are with you at such a difficult time.

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Review from H H (Daughter of Resident) published on 12 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not praise Mockley Manor enough for the way they have supported my father over recent weeks. He was discharged from hospital for a period of assessment to evaluate his care needs. During these weeks the care and encouragement he received from staff has been outstanding. The other important factor
has been the excellent communication from the manager and receptionist.
He was then assessed as needing permanent care. We were delighted when Mockley Manor said that a bed was available and this was quickly and efficiently agreed upon.
In the past few weeks he has regained his mobility, become much more positive in his mood and has made friends. He keeps on saying how everyone is so smiley. He also says "I can't believe how well things have worked out". Neither can we, so thanks to the whole team at Mockley Manor.
Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you so much for your kind words, I'm so pleased that Dad has settled in well and become part of our family.

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Review from Sarah N (Sister of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so thankful that we were given the space and support to spend so much time with my sister in her final weeks at Mockley Manor. It was very much the next best thing to her being in her own home. Acknowledging my personal need for lots of information, there were times when I would have welcomed
a little more proactive contact with the nursing staff - for example explaining what the GP has prescribed and what drugs were for - but my questions were always answered once asked. I totally appreciate how many residents the staff have to look after but would have appreciated them observing my sister more so they could see what we were seeing e.g her cerebral agitation. Overall, I'm so grateful for the dignity and respect shown to my sister by everyone. My heartfelt thanks.
Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words at such a difficult time, our thoughts are with you all.

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Review from Leigh D (Husband of Resident) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home manager and all of the staff we met were professional but very caring. The medical care was excellent.
Unfortunately my wife's stay was only 5 weeks but the staff went out of their way to make her stay as comfortable as possible.
Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, and so sorry for your loss.

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Review from Helen R (Daughter of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Mockley Manor for several years.
She is extremely happy and well looked after in a friendly environment.
Every member of staff we meet are very friendly and welcoming which makes for a relaxing family atmosphere.
If there are any issues (of which we have had very
few over the years) they are dealt with very quickly.
My family and I are very happy with the care Mum has received over the years.
Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, I'm so pleased that Mum feels safe and well cared for.

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Review from M G (Friend of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother of a friend has relocated back from France. The Care Home Manager and her team have ensured that their new resident has settled in quickly. From the very 1st contact have been so supportive and helpful to family members and friends alike.
Communication has been excellent throughout, and every
staff member has played a part to ensure a smooth transition with minimal fuss and stress.
She is already thriving with the care and attention staff are providing.
Thank you very much.
Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words and so happy that your friend has settled in well and that you all feel supported.

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Review from Sharon G (Daughter of Resident) published on 11 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Mockley Manor for short stay care. The home care manager, the carers and other staff were very supportive to both mum and myself throughout Mum's stay. The home was very clean and the staff went above and beyond making my mum's stay as comfortable as possible, any issues were dealt with
in a professional and caring manner.
Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, they are very much appreciated.

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Review from Jordan C (Grandson of Resident) published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The premises are clean and welcoming, with furnishings kept in a very good state of repair. The staff are kind and displayed a pleasant manner with my nan and grandad and showed me courtesy to me and to my partner.
Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words and welcome your feedback.

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Review from Adrian B (Son of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent the last 15 months of her life at Mockley Manor and I was so impressed with how well the home is run, how clean it is, how comfortable and bright the rooms are and how friendly the staff are towards the residents. They cared for my mum so considerately, especially in her last few days when
she was on 'end of life' care. When my mum first needed to go into a nursing/care home, it was a daunting prospect as there were so many choices. But when she ended up in Mockley Manor, I knew I had made the right choice. I would heartily recommend them to anyone looking for the right nursing home for a loved one.
Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, our thoughts are with you at this time. Mum will be sadly missed by all who cared for her.

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Review from Julia C (Daughter of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care received by my dad from his admission in June 2022 to his passing away in April 2023 was second to none. All the staff were caring, compassionate and approachable and it gave me, my brother, sister, grandson and extended family and friends great comfort to able to visit at any time. During
his time here we were kept involved in all aspects of his care and when he passed away we were given as much time as we needed to be with him. Many, many thanks for the care he was given by you all.
Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, our thoughts are with you and your family during a difficult time.

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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Mockley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.742 for Mockley Manor is calculated as follows: ( (186 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 225 Ratings = 4.742
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mockley Manor is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

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Rachael Crocker

Job Title: Registered Manager Joined: 2010

Hello, my name is Rachael and I am proud to be the Registered Manager for Mockley Manor Care Home. I have worked at the care home for 12 years, 10 of those years under the ownership of Coate Water Care. I am a registered nurse by background and have a degree in Palliative Care. My passion is for high standards and quality care, ensuring the residents are cared for in a homely environment surrounded by beautiful countryside and belongings of their own. I have worked as a nurse for over 25 years and have worked my way up to the role of Registered Manager.


Working for a family-managed company, in my opinion, is much better than larger groups, each home is individually managed and we have a degree of autonomy on how we manage the home. In addition, we have the support of a smaller management team who knows every resident and staff member which is important to me. I feel that this method allows the home to feel empowered, supported and directed as well as ensures essential care is given.


Family is essential and I am privileged to be able to work with my own family at the home, my husband works on maintenance, and other staff members have siblings or family members also working at home.


What I love the most about my job is that each day is different, I am privileged to work with some very dedicated and skilled staff. I am part of the overseas nursing programme and help train and support new staff. I also have a great relationship with the team I work with and the relatives of the residents I care for. I can honestly say that I do love my job.

Amanda

Amanda Osborne

Job Title: Deputy Manager Joined: 2018

Deputy Manager

Marie

Marie Haynes

Job Title: Administrator Joined: 2009

Administrator

Frequently Asked Questions about Mockley Manor

What types of Care is Mockley Manor registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mockley Manor have?

There are 61 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Mockley Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mockley Manor to the centre of Henley-in-Arden?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mockley Manor to verify any information. View our terms and conditions. Mockley Manor has an Enhanced Service - more info.