Mockley Manor

Forde Hall Lane, Ullenhall, Henley-in-Arden B95 5PS
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9.7 63 Reviews
  • Mockley Manor, Henley-in-Arden
Mockley Manor has recently received a £4 Million investment and renovation project by owners Coate Water Care Co Ltd.

The project has seen the addition of many new features and given the home a very homely yet extremely luxurious feel.

Mockley Manor now have 28 Beautifully furnished, spacious Care suites to add to the already popular 33 bedrooms available.

New luxury facilities such as The Mockley Manor Picture House Cinema, Barbarella's hair & beauty salon, welcome coffee shop and wellness suite are all designed and dressed in luxury hotel standard fabrics and fittings.

Alongside these fantastic new areas to be enjoyed by residents and families alike is the addition of new technological advancements in residents safety with IR monitoring, medication administration and electronic care planning using the newly launched person-centred software.

New care suites are now available and with over 70 per cent already occupied, are becoming very popular.

Mockley Manor provides care directed towards helping adults with nursing needs live an independent lifestyle, at the same time as having their health and well-being safeguarded.

Each resident benefits from their own care planning checklist that is regularly updated to reflect personal needs, while being compliant with the latest regulatory demands.

All carers are extensively trained and fully resourced to achieve their full potential, with a pleasant community setting of great benefit to daily living opportunities.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1545
  • Self-Funded Residential Dementia Care: £1000 – £1545
  • Self-Funded Nursing Care: £1000 – £1545
  • Self-Funded Nursing Dementia Care: £1000 – £1545
  • RESPITE Self-Funded Residential Care: £1000 – £1640
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1640
  • RESPITE Self-Funded Nursing Care: £1000 – £1640
  • RESPITE Self-Funded Nursing Dementia Care: £1000 – £1640

All fees determined following assessment

These prices are only a guideline, please contact Mockley Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Rachael Crocker (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Open to all enquirers, happy to show around without an appointment
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (46)

Visiting

  • No set visiting time, visitors are welcome at any time

Parking

  • On site parking

Mockley Manor Reviews (63)

Total of 63, showing 61-63
9.7

Mockley Manor has a Review Score of 9.7 (9.729) out of 10, based on 19 reviews in the last 2 years. Over all time Mockley Manor has 63 reviews.

Overall Experience

  • 53
  • 8
  • 1
  • 1
  • 0

Date Published

63
10
16
19
44

Review from Ann K (Wife of Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been at Mockley Manor since 16th September this year. I have only praise for the management, nurses, carers, cleaner and any other staff members. They all do a fantastic job. Anytime I have asked for nay help or ask for something to be done for him it has been dealt with without
question. They are a very happy group of people. I cannot think of anywhere else I would like him to be. They treat all the family with respect. I think it is a very nice place for anyone to be in there.

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Treated with Dignity

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Review from D P (Son of Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home has a lovely warm friendly environment, and the carers always take the time to speak to residents and their family and friends.
We appreciate resources are stretched to the maximum due to finance restrictions, and the carers and nurses have to do ridiculous hours. But we have never felt
in my Fathers time there that he has ever been neglected. Ideally, we'd love him to have more personal care but appreciate this is not possible. But he is always clean, warm and being fed and that is paramount to his health

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Review from Gary M (Son of Resident) published on 22 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum received variable care. On leaving she left photos which still haven't been returned to her. Why?

Reply from Rachael Crocker, Home Manager at Mockley Manor

The pictures have been returned safely. Did not wish to send these in the post, due to the risk of these getting damaged/lost which I feel would cause more distress. I apologize for any upset caused.


Many thanks

Facilities

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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Mockley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Mockley Manor is calculated as follows: ( (175 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 214 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mockley Manor is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (4)

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Rachael Crocker

Job Title: Registered Manager

Joined: 2010

Hello, my name is Rachael and I am proud to be the Registered Manager for Mockley Manor Care Home. I have worked at the care home for 12 years, 10 of those years under the ownership of Coate Water Care. I am a registered nurse by background and have a degree in Palliative Care. My passion is for high standards and quality care, ensuring the residents are cared for in a homely environment surrounded by beautiful countryside and belongings of their own. I have worked as a nurse for over 25 years and have worked my way up to the role of Registered Manager.


Working for a family-managed company, in my opinion, is much better than larger groups, each home is individually managed and we have a degree of autonomy on how we manage the home. In addition, we have the support of a smaller management team who knows every resident and staff member which is important to me. I feel that this method allows the home to feel empowered, supported and directed as well as ensures essential care is given.


Family is essential and I am privileged to be able to work with my own family at the home, my husband works on maintenance, and other staff members have siblings or family members also working at home.


What I love the most about my job is that each day is different, I am privileged to work with some very dedicated and skilled staff. I am part of the overseas nursing programme and help train and support new staff. I also have a great relationship with the team I work with and the relatives of the residents I care for. I can honestly say that I do love my job.

Amanda

Amanda Osborne

Job Title: Deputy Manager

Joined: 2018

Deputy Manager

Marie

Marie Haynes

Job Title: Administrator

Joined: 2009

Administrator

Martyn

Martyn Crocker

Job Title: Maintenance Lead

Joined: 2013

Maintenance Lead

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