Mockley Manor

Mum was transferred to Mockley Manor for end-of-life care. She could not have been cared for and looked after with more care and compaction than if she had been with her own family. This applies to everyone who works at Mockley Manor.

My aunt, aged 97, went into Mockley Manor on 28th June 2022 following a time in hospital and another home in Birmingham. She was very frail and immobile following a fall on 23rd May. The care and attention both for herself, myself and my wife who had come up from Kent were excellent. Things were carefully explained by staff when we arrived. We returned to Kent after a few days to settle her in, but were called back on July 3rd as she had deteriorated. She was comatose but being cared for by 2 carers when we arrived. She was dealt with with dignity as she gradually slipped away. There was a male carer who was very good in the evening before she died at 10.03 pm. Everything was well done for her and we were very impressed by the home.

The manager and her staff at Mockley Manor have given my mother some quality back into her life. Before she became a resident at Mockley Manor her life was of very poor quality as she would not allow anyone to help her with her very complex needs. At 90 years old and suffering with dementia, I needed to find her the right care home setting. I had heard about how amazing Mockley Manor had been for other residents so was delighted when Mum was offered a place there. The support, respect and compassion that Mum has received is fantastic and I am now rest assured that she is receiving the best care possible. I cannot thank the staff enough for all they have done to support my mother and for all the emails I have received reporting on her progress. Thank you so so much.

I cannot express fully the gratitude I feel to the staff at Mockley Manor. My mother was there for 7 and a half years. I live in Spain and we were skyping long before anyone else. My mother was treated with dignity and care and people went over and above to ensure her comfort. They were her family.

What a brilliant team run by the ever-patient home manager. My husband, having originally been booked in for a short period of respite, had to have his stay extended in challenging family circumstances. The staff have been tremendously supportive, caring, attentive and responded quickly, efficiently and with compassion, sensitivity and adaptability to his and the families changing needs. Communication with family has been exemplary. It is also a beautifully furnished and extremely comfortable environment with a varied and tasty menu. Thank you team.

The kindness, compassion and thoughtfulness residents and their families receive are exemplary.

All staff were friendly and helpful, Had to isolate and couldn't have been in a nicer place.

My mum was a resident at Mockley Manor for approximately 18 months, until she passed away in April this year. As a family, it took us some time to find the right home for our mum and we are so grateful that we found Mockley Manor. Like anyone who is trying to find the right place for their loved one, we struggled with the idea of handing over care to someone else, but we didn’t hand over Mum's care, we worked together with the staff at Mockley to make sure she was happy, well looked after and in an environment she could consider to be her home. The staff are an amazing team, every single one of them. Right to the very end we couldn’t have wished for more and during Covid times when visiting was restricted, we know everyone did their very best to make up for the lack of physical contact with families and did everything they could to keep our mom safe and happy.

My mom was taken into hospital in November 2020 and until she came to Mockley Manor in January 2021, I wasn't able to see her due to the pandemic. The manager and staffs kindness and heartfelt compassion for my sadness at not being able to see my mom was wonderful. They arranged window visits and Skype calls and kept me informed and never minded how many times I telephoned to check how mom was doing. I cannot fault the managers and staff who care for my mom they are amazing. I can now visit my mom as a regular visitor in accordance with the government guidelines which is wonderful. My mom is so happy and although it's never about me; as I only want perfect care for my mom; the manager and all the staff care about how myself and my family are too. Thank you so much.

I personally need to thank the most amazing home manager who has gone above and beyond the duty of any manager for my dad. More importantly, I need to pay my absolute gratitude for one lady who I had the pleasure of speaking to on the phone and literally saved my dad's life after Dad only being in her care for two days. This member of staff is an absolute inspiration to every carer out there. At such a crucial time in a pandemic you single-handed allowed me to raise my concerns that you did not just listen to, you heard. As the hospital will confirm, you saved my dad's life. There are no words that will ever be enough to be said for this remarkable home. I am only sorry my dad couldn’t remain in your care, but you all should be so proud that Dad returned back to a nursing home. You are all such amazing people. Thank you.

The last few months have been particularly testing and emotional for residents, family and staff at the home. As a daughter of one of the residents who has vascular dementia, this has been a worrying time. The carer at Mockley Manor has been so important in keeping contact between my mum and our family ongoing. We have a weekly Skype call every week which has been so reassuring and comforting, as we cannot visit the home. A big thank you to her and all the staff for their hard work.

My wife was accepted for end of life care and the care she received was so caring, we could not have asked for anything better. The accommodation was first class and made her happy to be there. The staff were all very caring and sympathetic. The medical staff were superb in monitoring her condition and the end of life care was very peaceful. If you need care, you will not find anywhere better. Thank you to all the staff. I am very grateful for your care.

I would like to thank everyone including cleaners, laundry staff and cooks as well as the nursing staff for their care. Everyone has a part in the caring process.

During a very difficult time for everyone, the team at Mockley Manor have at all times remained caring and considerate.

It has been very reassuring knowing he is so well looked after by wonderful staff.

Thank you to all the carers, nurses, and all the staff who did their very best for my Dad in the last 2 days of his life.

My father-in-law was cared for by the wonderful staff at Mockley Manor for the last 3.5 years of his life. The family always found the staff to be professional, caring and compassionate. The care home is clean and welcoming. Due to my father-in-law's illness, he was bedbound and unable to interact at all towards the end of his life. However, it was apparent to the family the level of affection the staff had for him and how they provided dignified care for him until the day he passed. The staff were very kind and friendly to all of the family and helped us all cope with the final days over the Christmas period. Management are very approachable and knowledgeable.

Mum is bed-bound so doesn't take part in any activities.

Overall, my mother has been well looked after. I am a little disappointed that her hearing aids have been mislaid for the third time and that it's taking quite a long time to sort them out. Whilst the extensive building project has been going, parking has sometimes been difficult. However, Mockley Manor is a safe, caring and well-run establishment.

One of the best nursing homes we visited, recommended by my auntie as my uncle was in there. Staff and management very pleasant and friendly. However, some people wait too long when needing the toilet, especially when people are unable to do things for themselves. Food could be better, sometimes there are no eggs or soup. How can such a large place not have enough supplies? Also, the care home is well understaffed, which then effects clients care