






Mockley Manor has recently received a £4 Million investment and renovation project by owners Coate Water Care Co Ltd.
The project has seen the addition of many new features and given the home a very homely yet extremely luxurious feel.
Mockley Manor now have 28 Beautifully furnished, spacious Care suites to add to the already popular 33 bedrooms available.
New luxury facilities such as The Mockley Manor Picture House Cinema, Barbarella's hair &...
Care Provided by Mockley Manor
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All fees determined following assessment
The price(s) shown are provided by the care home. Contact Mockley Manor for full pricing details and T&Cs.
Contact Mockley Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Coate Water Care Co Ltd
- Private Owned
Person in charge
- Rachael Crocker (Care Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2019
Room Information
- Single Rooms (61)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (46)
Visiting
- No set visiting time, visitors are welcome at any time
Parking
- On site parking
Mockley Manor Reviews (72)
Mockley Manor has a Review Score of 9.8 (9.792) out of 10, based on 25 reviews in the last 2 years.
Over all time Mockley Manor has 72 reviews.
My aunt, aged 97, went into Mockley Manor on 28th June 2022 following a time in hospital and another home in Birmingham. She was very frail and immobile following a fall on 23rd May. The care and attention both for herself, myself and my wife who had come up from Kent were excellent. Things were carefully explained by staff when we arrived. We returned to Kent after a few days to settle her in, but were called back on July 3rd as she had deteriorated. She was comatose but being cared for by 2 carers when we arrived. She was dealt with with dignity as she gradually slipped away. There was a male carer who was very good in the evening before she died at 10.03 pm. Everything was well done for her and we were very impressed by the home.
Thank you for taking the time to complete a review. We recognise that moving into a new care home can be traumatic and stressful for all concerned. I am so pleased that staff assisted you to settle your Aunt into the home, and we enjoyed caring for her. I will pass on your comments to the staff team here at Mockley Manor.
The manager and her staff at Mockley Manor have given my mother some quality back into her life. Before she became a resident at Mockley Manor her life was of very poor quality as she would not allow anyone to help her with her very complex needs. At 90 years old and suffering with dementia, I needed to find her the right care home setting. I had heard about how amazing Mockley Manor had been for other residents so was delighted when Mum was offered a place there. The support, respect and compassion that Mum has received is fantastic and I am now rest assured that she is receiving the best care possible. I cannot thank the staff enough for all they have done to support my mother and for all the emails I have received reporting on her progress. Thank you so so much.
I cannot express fully the gratitude I feel to the staff at Mockley Manor. My mother was there for 7 and a half years. I live in Spain and we were skyping long before anyone else. My mother was treated with dignity and care and people went over and above to ensure her comfort. They were her family.
What a brilliant team run by the ever-patient home manager. My husband, having originally been booked in for a short period of respite, had to have his stay extended in challenging family circumstances. The staff have been tremendously supportive, caring, attentive and responded quickly, efficiently and with compassion, sensitivity and adaptability to his and the families changing needs. Communication with family has been exemplary. It is also a beautifully furnished and extremely comfortable environment with a varied and tasty menu. Thank you team.
Mum has complex health/medical and social needs that vary day-to-day. She is monitored closely, and her needs are anticipated and met; the manager and her team miss nothing.
The team also take time to support us as a family. Visits can at times be difficult, having recently experienced one of these our Father, who was upset, received empathy and compassion from the staff. The following day we received a photograph of Mum, smiling from ear to ear having visited the onsite hairdresser. The smile on Mum's face was matched by Dad's when he saw the photo says it all.
The kindness, compassion and thoughtfulness residents and their families receive are exemplary.
Best Wishes.
All staff were friendly and helpful, Had to isolate and couldn't have been in a nicer place.
Thank you for taking the time to review our home. The staff and manager are always delighted to receive feedback on each residents experience in order to help us develop the quality of stay experienced
My mum was a resident at Mockley Manor for approximately 18 months, until she passed away in April this year. As a family, it took us some time to find the right home for our mum and we are so grateful that we found Mockley Manor. Like anyone who is trying to find the right place for their loved one, we struggled with the idea of handing over care to someone else, but we didn’t hand over Mum's care, we worked together with the staff at Mockley to make sure she was happy, well looked after and in an environment she could consider to be her home. The staff are an amazing team, every single one of them. Right to the very end we couldn’t have wished for more and during Covid times when visiting was restricted, we know everyone did their very best to make up for the lack of physical contact with families and did everything they could to keep our mom safe and happy.
My mom was taken into hospital in November 2020 and until she came to Mockley Manor in January 2021, I wasn't able to see her due to the pandemic. The manager and staffs kindness and heartfelt compassion for my sadness at not being able to see my mom was wonderful. They arranged window visits and Skype calls and kept me informed and never minded how many times I telephoned to check how mom was doing. I cannot fault the managers and staff who care for my mom they are amazing. I can now visit my mom as a regular visitor in accordance with the government guidelines which is wonderful. My mom is so happy and although it's never about me; as I only want perfect care for my mom; the manager and all the staff care about how myself and my family are too. Thank you so much.
Thank you for taking the time to complete a review of the home. We are very proud of our staff who throughout the pandemic have shown extraordinary courage and commitment to our residents and their families. I am pleased that you have found the standard of care and support meet our high standards.
I personally need to thank the most amazing home manager who has gone above and beyond the duty of any manager for my dad. More importantly, I need to pay my absolute gratitude for one lady who I had the pleasure of speaking to on the phone and literally saved my dad's life after Dad only being in her care for two days. This member of staff is an absolute inspiration to every carer out there. At such a crucial time in a pandemic you single-handed allowed me to raise my concerns that you did not just listen to, you heard. As the hospital will confirm, you saved my dad's life. There are no words that will ever be enough to be said for this remarkable home. I am only sorry my dad couldn’t remain in your care, but you all should be so proud that Dad returned back to a nursing home. You are all such amazing people. Thank you.
Thank you for your review. Mockley Manor continues to go above and beyond to give the best care to everyone who stays at the home. Your comments are heartwarming at a time when care homes are going through such a difficult time. May you and your family continue in good health.
The last few months have been particularly testing and emotional for residents, family and staff at the home. As a daughter of one of the residents who has vascular dementia, this has been a worrying time. The carer at Mockley Manor has been so important in keeping contact between my mum and our family ongoing. We have a weekly Skype call every week which has been so reassuring and comforting, as we cannot visit the home. A big thank you to her and all the staff for their hard work.
Thank you for your review, your words are most welcome during a time where staff are going the extra mile to make all of our residents feel safe and loved.
My wife was accepted for end of life care and the care she received was so caring, we could not have asked for anything better. The accommodation was first class and made her happy to be there. The staff were all very caring and sympathetic. The medical staff were superb in monitoring her condition and the end of life care was very peaceful. If you need care, you will not find anywhere better. Thank you to all the staff. I am very grateful for your care.
Thank you for your kind words. I will be delighted to pass on your comments to our staff team, who are hard-working and dedicated to giving the best possible standard of care. The nurses and care staff provide exceptional end of life care and aim to look after the resident and their family at this very difficult time.
I was only able to visit inside the home once (due to coronavirus), but everything appeared well organised, clean and staff were caring. Use of PPE for my visit was well explained and access was controlled. There was nothing I could fault given the difficult times we are currently living in.
It has been a difficult time for me and my family but this knowledge, willingness to provide updates on my mom and spending time to talk and explain what was happening, and what could happen, gave me comfort and knowledge that mom was in safe hands.
Based on what I was told, when mom was at her more lucid, she seemed to be happy (and cheeky) while there. I know having company, and people to talk with would have made her happy in itself.
I would like to thank everyone including cleaners, laundry staff and cooks as well as the nursing staff for their care. Everyone has a part in the caring process.
Dear David, It is a pleasure that the management and staff team at Mockley Manor could turn such a difficult time into something positive for you and your family.
During a very difficult time for everyone, the team at Mockley Manor have at all times remained caring and considerate.
Thank you for your positive comments about Mockley Manor. Staff have worked tirelessly throughout the pandemic to keep residents safe and feeling secure.
It has been very reassuring knowing he is so well looked after by wonderful staff.
Thank you for providing such a good account of the home. The Pandemic has been a testing time for both staff and relatives and communication is a primary focus for staff. We have a wonderful staff team at Mockley Manor who have worked tirelessly throughout to keep our residents safe.
We chose this nursing home because all staff had end of life training and we saw it in action with Dad. He was only there 2 days before he passed away on the 27th Feb but they did absolutely everything for him with such kindness and it really helped us as a family, to be able to leave him at night and know he would be taken care of with kindness and all his needs met.
The rooms are beautiful and very peaceful with spectacular views.
I would highly recommend this nursing home and it would be my first choice if I needed to use their services again.
Thank you to all the carers, nurses, and all the staff who did their very best for my Dad in the last 2 days of his life.
Thank you for choosing Mockley Manor, and for giving us the opportunity to care for your father in his final days - it was a privilege.
My father-in-law was cared for by the wonderful staff at Mockley Manor for the last 3.5 years of his life. The family always found the staff to be professional, caring and compassionate. The care home is clean and welcoming. Due to my father-in-law's illness, he was bedbound and unable to interact at all towards the end of his life. However, it was apparent to the family the level of affection the staff had for him and how they provided dignified care for him until the day he passed. The staff were very kind and friendly to all of the family and helped us all cope with the final days over the Christmas period. Management are very approachable and knowledgeable.
The management team have always been quick to respond to questions and comments and there is a homely, caring ethos throughout the home.
Mum is bed-bound so doesn't take part in any activities.
Overall, my mother has been well looked after. I am a little disappointed that her hearing aids have been mislaid for the third time and that it's taking quite a long time to sort them out. Whilst the extensive building project has been going, parking has sometimes been difficult. However, Mockley Manor is a safe, caring and well-run establishment.
One of the best nursing homes we visited, recommended by my auntie as my uncle was in there. Staff and management very pleasant and friendly. However, some people wait too long when needing the toilet, especially when people are unable to do things for themselves. Food could be better, sometimes there are no eggs or soup. How can such a large place not have enough supplies? Also, the care home is well understaffed, which then effects clients care
Very well run and caring. All requirements are met and Dad is very happy. He is doing much better than when he lived on his own.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 April 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Mockley Manor.
There are no upcoming events for Mockley Manor.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Mockley Manor.
Accreditations
There are no accreditations posted yet for Mockley Manor.
Meet the Team (3)

Hello, my name is Rachael and I am proud to be the Registered Manager for Mockley Manor Care Home. I have worked at the care home for 12 years, 10 of those years under the ownership of Coate Water Care. I am a registered nurse by background and have a degree in Palliative Care. My passion is for high standards and quality care, ensuring the residents are cared for in a homely environment surrounded by beautiful countryside and belongings of their own. I have worked as a nurse for over 25 years and have worked my way up to the role of Registered Manager.
Working for a family-managed company, in my opinion, is much better than larger groups, each home is individually managed and we have a degree of autonomy on how we manage the home. In addition, we have the support of a smaller management team who knows every resident and staff member which is important to me. I feel that this method allows the home to feel empowered, supported and directed as well as ensures essential care is given.
Family is essential and I am privileged to be able to work with my own family at the home, my husband works on maintenance, and other staff members have siblings or family members also working at home.
What I love the most about my job is that each day is different, I am privileged to work with some very dedicated and skilled staff. I am part of the overseas nursing programme and help train and support new staff. I also have a great relationship with the team I work with and the relatives of the residents I care for. I can honestly say that I do love my job.

Deputy Manager

Administrator
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