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Mockley Manor

Forde Hall Lane, Ullenhall, Henley-in-Arden, Warwickshire B95 5PS
Coate Water Care Co Ltd Logo
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Mockley Manor, Henley-in-Arden
Mockley Manor, Henley-in-Arden
Mockley Manor, Henley-in-Arden

Mockley Manor has recently received a £4 Million investment and renovation project by owners Coate Water Care Co Ltd.

The project has seen the addition of many new features and given the home a very homely yet extremely luxurious feel.

Mockley Manor now have 28 Beautifully furnished, spacious Care suites to add to the already popular 33 bedrooms available.

New luxury facilities such as The Mockley Manor Picture House Cinema, Barbarella's hair &...  

Care Provided by Mockley Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,150From £1,245

All fees determined following assessment

Contact Mockley Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Rachael Crocker (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (46)

Visiting

  • No set visiting time, visitors are welcome at any time

Parking

  • On site parking

Mockley Manor Reviews (72)

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9.8

Mockley Manor has a Review Score of 9.8 (9.792) out of 10, based on 25 reviews in the last 2 years. Over all time Mockley Manor has 72 reviews.

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Showing 72 reviews matching selected criteria
Review from Sarah N (Sister of Resident) published on 24 December 2024 Submitted via Postal Card
Overall Experience

I was so thankful that we were given the space and support to spend so much time with my sister in her final weeks at Mockley Manor. It was very much the next best thing to her being in her own home. Acknowledging my personal need for lots of information, there were times when I would have welcomed a little more proactive contact with the nursing staff - for example explaining what the GP has prescribed and what drugs were for - but my questions were always answered once asked. I totally appreciate how many residents the staff have to look after but would have appreciated them observing my sister more so they could see what we were seeing e.g her cerebral agitation. Overall, I'm so grateful for the dignity and respect shown to my sister by everyone. My heartfelt thanks.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words at such a difficult time, our thoughts are with you all.

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Review from Leigh D (Husband of Resident) published on 12 December 2024 Submitted via Website
Overall Experience
The care home manager and all of the staff we met were professional but very caring. The medical care was excellent.

Unfortunately my wife's stay was only 5 weeks but the staff went out of their way to make her stay as comfortable as possible.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, and so sorry for your loss.

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Review from Helen R (Daughter of Resident) published on 22 November 2024 Submitted via Website
Overall Experience
My mother has been a resident at Mockley Manor for several years.
She is extremely happy and well looked after in a friendly environment.
Every member of staff we meet are very friendly and welcoming which makes for a relaxing family atmosphere.
If there are any issues (of which we have had very few over the years) they are dealt with very quickly.

My family and I are very happy with the care Mum has received over the years.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, I'm so pleased that Mum feels safe and well cared for.

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Review from M G (Friend of Resident) published on 21 November 2024 Submitted via Website
Overall Experience
Mother of a friend has relocated back from France. The Care Home Manager and her team have ensured that their new resident has settled in quickly. From the very 1st contact have been so supportive and helpful to family members and friends alike.
Communication has been excellent throughout, and every staff member has played a part to ensure a smooth transition with minimal fuss and stress.
She is already thriving with the care and attention staff are providing.

Thank you very much.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words and so happy that your friend has settled in well and that you all feel supported.

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Review from Sharon G (Daughter of Resident) published on 11 September 2024 Submitted via Website
Overall Experience

My mum was in Mockley Manor for short stay care. The home care manager, the carers and other staff were very supportive to both mum and myself throughout Mum's stay. The home was very clean and the staff went above and beyond making my mum's stay as comfortable as possible, any issues were dealt with in a professional and caring manner.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, they are very much appreciated.

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Review from Jordan C (Grandson of Resident) published on 28 June 2024 Submitted via Postal Card
Overall Experience

The premises are clean and welcoming, with furnishings kept in a very good state of repair. The staff are kind and displayed a pleasant manner with my nan and grandad and showed me courtesy to me and to my partner.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words and welcome your feedback.

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Review from Adrian B (Son of Resident) published on 26 April 2024 Submitted via Website
Overall Experience

My mum spent the last 15 months of her life at Mockley Manor and I was so impressed with how well the home is run, how clean it is, how comfortable and bright the rooms are and how friendly the staff are towards the residents. They cared for my mum so considerately, especially in her last few days when she was on 'end of life' care. When my mum first needed to go into a nursing/care home, it was a daunting prospect as there were so many choices. But when she ended up in Mockley Manor, I knew I had made the right choice. I would heartily recommend them to anyone looking for the right nursing home for a loved one.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, our thoughts are with you at this time. Mum will be sadly missed by all who cared for her.

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Review from Julia C (Daughter of Resident) published on 17 November 2023 Submitted via Website
Overall Experience

The care received by my dad from his admission in June 2022 to his passing away in April 2023 was second to none. All the staff were caring, compassionate and approachable and it gave me, my brother, sister, grandson and extended family and friends great comfort to able to visit at any time. During his time here we were kept involved in all aspects of his care and when he passed away we were given as much time as we needed to be with him. Many, many thanks for the care he was given by you all.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, our thoughts are with you and your family during a difficult time.

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Review from P S (Son of Resident) published on 14 July 2023 Submitted via Website
Overall Experience

My father was a resident at Mockley Manor Care Home for two and a half years. Throughout he was treated with dignity and love; the team there kept us well informed. They were happy to deal with all of our questions over that time, and there were many. They were especially helpful and considerate in his last few days and allowed us the time and space to say goodbye properly.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, he was a very special person.

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Review from Bill G (Son of Resident) published on 7 July 2023 Submitted via Website
Overall Experience

Since my father has been a resident at Mockley Manor, I have been delighted with the care he receives. The staff are fantastic in the care they give and the genuine warmth and kindness that they show. I really can't fault anything at all, a wonderful place.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you so much, your comments are very comforting and reassuring, to know that the staff are supporting him well.

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Review from Marian H (Daughter of Resident) published on 30 June 2023 Submitted via Postal Card
Overall Experience
My dear Mam passed away on Saturday the 3rd of June 2023.

She was at Mockley Manor for 10 weeks. Although she was on end-of-life care she loved it there until she deteriorated and no long was aware of her surroundings. I cannot stress enough how wonderful and compassionate all the staff were, they deserve a medal. Thank you to all of them.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you so much, we were honoured to be given the opportunity to care for you mum, our thoughts are with you

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Review from Sue F (Cousin of Resident) published on 9 June 2023 Submitted via Website
Overall Experience

My cousin was admitted to Mockley Manor in April 2020, and until her death in May 2023, the staff were caring and mindful of her wishes. She was well supported throughout her stay, with staff 'going the extra mile' to ensure she was comfortable and had what she required. Communication with the staff (particularly the manager) was freely available, which was important as I live a considerable distance from Mockley Manor.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words; we are pleased the team were able to support your Aunt's needs and she was made to feel comfortable.

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Review from Liz H (Daughter of Resident) published on 10 February 2023 Submitted via Website
Overall Experience
The care given to my mother and also to our family was first-class. The staff were always friendly and always willing to help or take the time to listen. Nothing was ever too much trouble. Mockley Manor provided a safe, friendly and caring home to my mother and I will always be so thankful that we chose this home.
Losing Mum was always going to be an awful time. Mockley and its staff gave us the chance to stay by Mum's side in her final hours, supporting us, caring for us and treating Mum with dignity and kindness. They made a very stressful time more bearable and me, my brother and my sister will always be grateful.

Thank you to all the staff. You genuinely care for your residents and it shows!

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you so much for your kind words, I'm pleased that you were able to spend quality time with Mum during a difficult time.

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Review from C A (Daughter of Resident) published on 26 January 2023 Submitted via Website
Overall Experience

We always found staff pleasant to deal with and felt she was safe. She felt comfortable and made genuine relationships with a number of carers. Any of our concerns were always dealt with quickly and satisfactorily.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, I am pleased that you felt mum was safe and well cared for.

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Review from Noel K (Son of Resident) published on 9 January 2023 Submitted via Website
Overall Experience
My 93 year old Dad spent the last 6 weeks of his life at Mockley Manor and I can't thank the manager and her wonderful team enough for the care, compassion and love shown to him during this difficult time.
Mum was also admitted to the home to allow her to be with Dad during his final weeks and continues to be a resident. She can't speak highly enough of the management and staff who have gone out of their way to help and support her through her loss. She suffers with Parkinson's and has significant mobility issues, but the home has well qualified and experienced staff to care for her needs.

Thanks to the manager and the whole team for making a really tough past few weeks much more bearable for our family.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you so much for your kind words, sorry for your loss. I am proud of the team and so pleased they were able to support you during this difficult time

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Review from Stephen K (Son of Resident) published on 6 December 2022 Submitted via Website
Overall Experience
My Father spent his final ten months as a much-loved resident in this well-managed and caring environment. The professional team that looked after him was dedicated, committed, attentive, warm and friendly with him and his visitors.
Medical interventions were prompt. Caring support was continual and of consistently high quality. I spent a lot of time on-site making these observations.

Mockley Manor has the advantage of being a recently constructed home and it is well-maintained. The rooms are well designed, spacious and well equipped, whilst communal areas and catering facilities are reassuringly appropriate. Activities are being enhanced with the appointment of energetic organisers. Crucially, the Manager of this home is utterly dedicated to the residents in her care.

Reply from Kayleigh Huband, Marketing Manager at Mockley Manor

Thank you for your lovely review, Stephen. Your Father was a wonderful resident and we are glad to hear he received the supportive care he deserved from our compassionate care team. I have passed your kind words on to the manager and team. Our thoughts are with your family.

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Review from Claire R (Daughter of Resident) published on 3 November 2022 Submitted via Postal Card
Overall Experience
The care that the staff at Mockley Manor provided for my mother was excellent. Her complex needs were catered for with empathy and respect.

It is a warm and welcoming home in a peaceful location. Visitors are always made to feel welcome. Communication is excellent.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you so much for your kind words, I'm so pleased that our team were able to support Mum when she required nursing care.

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Review from Michelle E (Daughter of Resident) published on 28 October 2022 Submitted via Website
Overall Experience
Mum was admitted to Mockley Manor in may after a stay in hospital. Mum has settled well, had great rehabilitation support, and is now up and about sorting us all out. The team have gone above and beyond to help get Mum back on her feet so that we can now move Mum back home. Everyone was so welcoming to me and our family and Mum has made great friends with the staff. We cannot thank you all enough!

I would recommend Mockley Manor to anyone seeking care.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words Michelle, your mum is an inspiration to everyone. She worked so hard to gain confidence and strength to be able to go home, I'm glad were able to support her on this journey.

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Review from Stephen Y (Civil Partner of Resident) published on 28 October 2022 Submitted via Website
Overall Experience

My partner was transferred from Warwick Hospital on 25th June 2020. He suffered from Alzheimer's Disease, was seriously ill and immobile. From the moment he entered the home he was given the most wonderful care. After several months he was moved from the nursing section of the home to the care section and within hours he began to respond to staff and fellow residents alike. All the staff knew him and gave him respect, compassion and day-to-day care and support - they were his second family. He went into Mockley unable to communicate but was soon able to lose his frustrations and smile and joke (in his own special way). We described the progress he made as a "mini miracle". As his partner, I was kept informed by the manager and nursing staff of his health and wellbeing throughout his stay at the home. Sadly, on 1st September 2022, he was taken ill with aspiration pneumonia and passed away that evening. I cannot recommend Mockley Manor highly enough.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you so much for your kind words, I am very proud of the team at the home and the support that they gave you and your partner. Your kind words will be passed on to them.

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Review from S P (Daughter of Resident) published on 26 August 2022 Submitted via Postal Card
Overall Experience

Mum was transferred to Mockley Manor for end-of-life care. She could not have been cared for and looked after with more care and compaction than if she had been with her own family. This applies to everyone who works at Mockley Manor.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 April 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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Please contact us for latest vacancies.

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Awards / Recognitions (0)

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Meet the Team (3)

Rachael Crocker
Rachael CrockerJob Title:Registered ManagerJoined: 2010

Hello, my name is Rachael and I am proud to be the Registered Manager for Mockley Manor Care Home. I have worked at the care home for 12 years, 10 of those years under the ownership of Coate Water Care. I am a registered nurse by background and have a degree in Palliative Care. My passion is for high standards and quality care, ensuring the residents are cared for in a homely environment surrounded by beautiful countryside and belongings of their own. I have worked as a nurse for over 25 years and have worked my way up to the role of Registered Manager.

Working for a family-managed company, in my opinion, is much better than larger groups, each home is individually managed and we have a degree of autonomy on how we manage the home. In addition, we have the support of a smaller management team who knows every resident and staff member which is important to me. I feel that this method allows the home to feel empowered, supported and directed as well as ensures essential care is given.

Family is essential and I am privileged to be able to work with my own family at the home, my husband works on maintenance, and other staff members have siblings or family members also working at home.

What I love the most about my job is that each day is different, I am privileged to work with some very dedicated and skilled staff. I am part of the overseas nursing programme and help train and support new staff. I also have a great relationship with the team I work with and the relatives of the residents I care for. I can honestly say that I do love my job.

Amanda Osborne
Amanda OsborneJob Title:Deputy ManagerJoined: 2018

Deputy Manager

Marie Haynes
Marie HaynesJob Title:AdministratorJoined: 2009

Administrator

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