Woodstock Nursing Home

My brother is well cared for, is calm and seems to be happy.

Mum has settled into the nursing home well, which is due in large part to the friendliness and professionalism of the staff. Despite her dementia, which often leaves her confused and disoriented, I am confident that she is well looked after and treated with respect and dignity.

Many thanks.

Back in December 2022, I was advised to move my husband from Dementia Care into Nursing and Dementia Care. From the outset, I fell in love with Woodstock, and the building itself has such character. There is plenty of parking, and it is within walking distance of my home in Abbeymead. I was taken on a tour of the inside, and although at the time it was a bit dated, the garden was spacious and lovely in summer. There was plenty of space downstairs, making it a happy place to visit my husband. The rooms, too, are neat and spacious with en-suite bathrooms. I have found the manager and staff extremely professional and welcoming. The residents, too, are happy once they settle in.

The home has an excellent team of Nursing Staff who have attended to my husband with such exemplary care and patience. Any concerns or issues have always been taken care of. They also have a head Chef, an Assistant Chef and other kitchen staff, cleaners etc. The food is fresh, well-cooked, and presented. Birthdays are special for each resident, and often they celebrate with a buffet or summer barbecue at different times of the year.

Towards the end of last year, the downstairs areas were refurbished with new flooring, furniture, curtains and light fittings et. Also, after a long break, they have employed an Activities person who is making a big difference in the home, keeping the residents entertained.

My concern has only ever been my husband and the safety aspect between active residents and wheelchair/wheelchair bound residents, as the staff are unable to watch constantly, so one carer should be allocated to watch the active residents from destroying the garden, furniture etc. Instead of keeping disabled residents in their rooms. On the upstairs floors, a carer should be visibly on duty to avoid distress, illness etc. The chairs in the lounges should be wiped and disinfected as soon as a person gets up incontinent /wet - this is not done. In my opinion, it appears to be a definite shortage of staff, as often shaving, toileting, nail cutting, and hand washing are not done nearly enough.

All the staff are well trained and treat everyone as if they are one of their own family. I feel leaving my husband here gives me confidence that he is safe. Also we are kept up to date if anything happens ie falls, change of tablets etc.

Overall, I am pleased with the care provided and appreciate the commitment shown by the staff to ensure the residents' quality of life.

I asked for mum to have a footstool in November and by December they were there. Mum is always happy and chatty when awake.The other residents are always happy and chatty. Clean and tidy. The house never smells or looks untidy.

I always found that my Mum was very well looked after by the staff, she was always happy and contented. Her room was always clean and spotless. She always enjoyed being in the lounge and taking everything in, and the staff always paid attention to her. I always found the staff friendly and welcoming on my daily visits to the home.

My dad has Lewy Body dementia and has been in the home for maybe 6 months roughly. I just wanted to put a review as a huge thank you to the home's amazing staff, who do everything with love and care as if he were a member of their family. I wish he could be home with me, but Woodstock is the next best thing. It might not look the poshest or most polished interior but the love and care are second to none, and the new Manager, Catherine appears to be a great new asset, professional, communicative and caring.

Very good food and lots of tea, I came here very low but staff have fixed me.

On choosing Woodstock, I was pleased with the lady who showed me around. Later, I was told that a total of 6 months of refurbishment was in operation. It turned out to be a new front door and decoration on the Ground Floor was all. The room my wife was in was never cleaned properly, floor dust etc. was left for 5 months, toilet rolls were missing for days at a time. Bins are not emptied after a day. the laundry service was a joke. My wife's clothes went missing, and strangers' clothes were in place instead. My wife lost her wedding ring, various clothes, a commemorative coin etc. The food was very basic, and no attempt to make a meal to appeal to her, was ever offered. My overview is that the Manager and her staff were doing their best to manage under severe financial restraints. The owners should be ashamed.

The staff were welcoming they made every effort to make my uncle comfortable and out of pain. We were all treated with respect at all times.

I always felt that my partner was settled and well cared for, whilst he was there. I would recommend Woodstock very highly.

My sister been there few months and I found there is no hand gel in dispensers or bathroom , or tissues on tables for residents the residents eat before cleaning hands n never yet seen staff clean their hands between residents , I find this the only problems as staff are caring food looks lovely n warm with lovely garden but hygiene issue needs to be looked into I have spoken to staff but the manager is not there weekends when we visit

My young husband received palliative, end-of-life care at the home and passed away at the setting. The care that he received was brilliant. The home not only looked after him but they also supported our family, especially in the last few days. The home advocated for him, ensuring he received the best care possible to keep him comfortable and pain-free by working with the community palliative team, regularly changing medication to align to his clinical need. He had a very peaceful passing despite very complex clinical needs. All of the staff genuinely care about the residents and their families. They are compassionate and empathetic. I cannot rate this home highly enough for palliative care. The home is clean with good infection prevention control measures in place. The staff are diligent and have good awareness of IPC. The home are also accommodating to the families' requests as much as possible, making the setting appear less clinical and more like a family home.

Very welcoming and friendly atmosphere. All the staff seem to be well-trained, especially for residents with dementia. There are always staff available to help both residents and visitors. Rooms are basic but well provided for. Pleasant dining room which choice of food!

I am so relieved to see my dad getting the care he so desperately needs. The staff, the premises and the whole experience of visiting him on Saturday, Monday and Tuesday have been exceptional. Today, Tuesday was extra special as there was music which my dad and I loved. Thank you from the bottom of my heart.

Woodstock is wonderfully run and residents are happy and well caredl for. We could not have wished for anything more for Mum who was sympathetically and professionally cared for in this positive, happy environment. The manager and her team offer everything you could want for your loved one and we would not hesitate to recommend Woodstock as a safe and caring home

I am so grateful to the Manager of Woodstock and her competent and caring team of staff, for the excellent and efficient care they gave to my mother who was a resident during her few last weeks of life. The friendliness and respect shown towards mum by every member of the staff, both nursing and domestic, who had contact with her, was superb, and the warm and caring attitudes of the staff were always extended to me and my family whenever we visited. I would thoroughly recommend Woodstock Nursing Home to all potential residents and their families.

Well done Woodstock!