Woodstock Nursing Home

Thank you for your kind word and taking the time to leave us such a lovely review. It was an absolute pleasure being part of your journey. You are always welcome to pop in and see us if you are ever over this way, of course we will get the kettle on. We wish you all the very best for your future.

We note that your relative moved out some months ago. We have reviewed the concerns within your review and are disappointed that you felt that you could not raise these concerns at the time. This would have allowed us to fully investigate and respond to you. As a significant amount of time has passed it's now difficult to accurately investigate. We welcome all feedback and will always try to resolve any concerns immediately if afforded the opportunity to do so. The Homes' refurbishment has been underway for several months now, due to finish in Dec 2025. Regular cleaning checks are completed in the Home, overseen by the Manager. Our records show one clothing item was misplaced and later retrieved promptly, the initial inventory detailing your wife's possessions on arrival, did not include a wedding ring or commemorative coin. These concerns were not raised at the time of your wife living in the home. We would therefore reject your feedback as being unsubstantiated.

Thank you for your kind comments about our caring staff, food quality and garden which the residents are looking forward to using more now that the weather is improving. Caring for loved ones is absolutely what we are here for and enjoy so much. Thank you for your observations of the mealtime experience, we have taken these onboard and will continue to monitor the situation, unfortunately we cannot leave tissues out permanently due to our residents vulnerabilities, wet wipes are available on the lunch trolley. If you would like to meet with me again please do not hesitate to call in Monday to Friday as I personally do 5 days/week. I can however be contacted on the telephone between 9am and 5pm on both Saturday and Sunday. I look forward to seeing you again soon.

Thank you so much for this lovely review, it was an absolute privilege to be able to support you all during your time here. The whole team here at Woodstock wanted to say they are thinking of you all. We send you all our love.

Thank you for your lovely comments, I will pass them on to our team and I'm sure they will feel appreciated. Your dad has settled in well and has got to know a few others in the home. He enjoys banter with the staff team as well as sitting in the TV lounge for a chat with some of our other gentlemen in the home. Dad also loves to watch the TV. It has been nice to see Dad has improved in the short time he has been with us. Thank you again for your review and comments.

Thank you for the lovely review you gave about our team and Woodstock Nursing Home. Your mum was only with us for a short space of time and we very much enjoyed looking after her. I will pass this review to our team which I feel will be very much welcomed.

We very much enjoyed caring for your mum during her last weeks of life, mum was a joy to care for, especially under these sad circumstances. You all were going through a very emotional time and it is nice to know that we made mum's last weeks of life as comfortable as possible.
Woodstock Nursing Home would like to thank you and your family for the very kind words written about the team at Woodstock Nursing Home. I will make sure this review is passed on to them. They will appreciate the praise and feedback you gave.

Thank you for your comments, I hope that your husband is as happy in his new home.

I would like to thank you for your comments and these will be passed on to our team who will very much appreciate your views and positive feedback on some of the activities we undertake in the home. Some of our residents sleep on a low bed at night, and/or in the day, for their safety. This is due to the increased risk of serious injury if the person tries to get up from bed. A low bed with a crash mat is the least restrictive way to care for them. All our residents are assessed on an individual basis and equipment is put in place as required.

Thank you Claire for your kind comments.
We aim to give all our residents a home-from-home feel and carry out person-centred care to help residents feel they are valued and listened to. Getting to know family is also key to our resident's well-being. I will pass on your comment to our team to show your appreciation for the responsibilities they have.

Woodstock Nursing Home aims to help families continue to celebrate events like birthdays, anniversaries and memorable moments as they would enjoy in their own homes with the most important people around them. Our team work hard to keep Woodstock Nursing Home clean and tidy to help our residents live in a home that they have been accustomed to. Our team are always happy to help support families to have an enjoyable visit.
I would like to thank you for your feedback to help others who are looking for care for a loved one make the right decision for the most important person in their life. We acknowledge that a decision of this magnitude is very difficult to make and once again, thank you for your kind words

Thank you for taking the time to submit a review for the home. We are very sorry that the experience of visiting your sister was not managed to your satisfaction. In addition, you raise concerns about the condition of your sister's fingernails. We have logged this as a complaint and will be investigating this. A report will be available of the findings in relation to this matter and a copy will be provided to you by the home.