Westley Court

Austcliffe Lane, Cookley, Kidderminster DY10 3RT

Westley Court is a thirty capacity Kidderminster care home, dedicated to personalised care packages and effective delivery within a homely and satisfying living environment.

Residents are supported in pursuing an active lifestyle, with the home having strong community links and maintaining a positive attitude towards loved ones and personal freedoms.

Group: Coate Water Care Co Ltd

Person in charge: Sarah Webb (Care Home Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 33 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 50+.

Single Rooms: 33

Rooms with ensuite WC: 33

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Westley Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.7 (maximum of 10) for Westley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Westley Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.695 for Westley Court is calculated as follows: ( (60 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 82 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.955 Points relating to the number of positive Reviews for Westley Court is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 3 Reviews ÷ 6.6 Target = 0.455

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Westley Court has a Review Score of 8.7 (8.650) from 7 Reviews


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westley Court?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westley Court

  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

Westley Court provided a much-needed lifeline to us when we needed it most. With very little notice, we were offered the standard of care that was critically needed and as well as individual attention and professionalism. It's rare to find somewhere that offers the right atmosphere and a dedicated team of people who take their time to get to know the patients and their family which can make a difference in challenging times. Continuity in times of need becomes crucial and we found it helpful to see familiar faces and be able to communicate with a core team of carers on an ongoing basis. As a family, we were able to leave each evening knowing that appropriate care was provided leaving us with peace of mind in difficult circumstances and get some much-needed rest ourselves. The situation is perfect - lovely countryside surroundings which was uplifting and offered respite when times demanded it! All in all, a complete package offering good quality, friendly and attentive nursing care.

How likely would you be to recommend Westley Court? Extremely Likely

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Average Rating:   4.7 out of 5

My father was in Westley Court care for almost 3 years and in that time, he was treated with the utmost care, love, support and dignity and us, as a family, were always made to feel we always had peace of mind, knowing he was being looked after, by such a wonderful time of brilliant staff, manager, nurses, carers and all other members of the team too many to mention, but never to be forgotten.
Unfortunately, my father passed away in February 2017.

We are now in a position were my father-in-law needed to go in to care and Westley Court came to our rescue, once again, without any hesitation and made the procedure very easy for us.

In the 2 months he has been at Westley Court, he has received more attention and fantastic care by all the staff than he ever did in the 2 months he spent at the hospital, in Shropshire.

We as a family, have now had 2 family members cared for at Westley Court and have never once ever felt the need to complain.

We thoroughly recommend Westley Court

How likely would you be to recommend Westley Court? Extremely Likely

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Average Rating:   5 out of 5

It was a very difficult decision, having to find a suitable care home for our father for his end of life care, but we felt that we made the right decision choosing Westley Court. The staff were very friendly and kind and attentive and our father always looked clean and comfortable. Unfortunately, Dad was only there for just over 2 weeks in the end but at least he passed away peacefully and painlessly.

How likely would you be to recommend Westley Court? Extremely Likely

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Average Rating:   3.8 out of 5

I can only say that Westley Court is an excellent nursing home and I am so lucky that my husband is being cared for there.
The staff are wonderful, kind, caring and very thorough.
They go the extra mile for their patients and the nursing home itself has a lovely atmosphere, is beautifully decorated and the rooms are light, stylish and very comfortable.
I would only say that in my estimate this is certainly a five-star establishment.

How likely would you be to recommend Westley Court? Extremely Likely

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Average Rating:   4.9 out of 5

The apartment is always clean, warm and tidy, with no clutter to fall over. The staff have always been obliging and helpful from management to the cleaners and door staff. Nothing seems to be too much trouble. Help always on hand when required.

How likely would you be to recommend Westley Court? Extremely Likely

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Average Rating:   4.6 out of 5

From the inspection visit before my father arrived, the manager was welcoming and very professional. The room was wonderful, Dad loved his room on arrival. Every member of staff have been amazing and the home and grounds are brilliant.

How likely would you be to recommend Westley Court? Extremely Likely

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Average Rating:   4.8 out of 5

A care home isn't your true home, however Westley Court has become a close second to my husband. The staff are friendly and compassionate but always remaining professional at all times. There is a caring atmosphere from the receptionists, cleaners, carers, nurses and management. Over what has been a huge change in our families life they have given support.

How likely would you be to recommend Westley Court? Extremely Likely

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Average Rating:   5 out of 5

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