Westley Court

Austcliffe Lane, Cookley, Kidderminster DY10 3RT
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9.5 47 Reviews
  • Westley Court, Kidderminster
Westley Court is a 33 capacity Kidderminster care home, dedicated to personalised care packages and effective delivery within a homely and satisfying living environment.

Residents are supported in pursuing an active lifestyle, with the home having strong community links and maintaining a positive attitude towards loved ones and personal freedoms.

Meals are prepared using local produce by the chef. There are daily menu changes and residents can choose off-menu if they wish. Drinks and snacks available throughout 24 hours.
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Care Provided by Westley Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1595
  • Self-Funded Residential Dementia Care: from £1595
  • Self-Funded Nursing Care: from £1595
  • Self-Funded Nursing Dementia Care: from £1595
  • RESPITE Self-Funded Residential Care: from £1595
  • RESPITE Self-Funded Residential Dementia Care: from £1595
  • RESPITE Self-Funded Nursing Care: from £1595
  • RESPITE Self-Funded Nursing Dementia Care: from £1595

All fees determined by outcome of assessment

These prices are only a guideline, please contact Westley Court to find out the exact price for your requirements.

Contact Westley Court to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Westley Court to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Rhiannon Waters (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (33)

Visiting

  • No set time, visitors welcome at any time

Parking

  • Visitors care parking on site

Westley Court Reviews (47)

9.5

Westley Court has a Review Score of 9.5 (9.492) out of 10, based on 17 reviews in the last 2 years.
Over all time Westley Court has 47 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Westley Court
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Review from J L (Wife of Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident for ten months at Westley Court, at all times he has been treated with care and dignity. The staff are always friendly and helpful and do their best to make his stay as comfortable as possible.
Reply from Rhiannon Waters, Home Manager at Westley Court
Thank you so much for taking the time to share your kind words about your husband's experience at Westley Court. We're delighted to hear that he has been treated with care and dignity, and that our…read more
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Review from Jo F (Daughter of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom was on end-of-life care when she arrived at Westley Court. During such a traumatic time, we cannot thank the staff enough for the thoughtfulness and care they provided to both mom and the family members. We could not have wished for her to be in a better place. What an amazing standard of care.
We cannot thank you all enough.
Reply from Rhiannon Waters, Home Manager at Westley Court
Thank you so much for your kind and moving words. Providing comfort, dignity, and compassion at the end of life is something we hold very close to our hearts. It truly means a great deal to know that…read more
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Review from Sharon C (Daughter of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom had a stroke and could not be looked after at home several nursing homes were recommended the minute we saw Westley Court we knew as a family this is where we wanted our mom to be . We were met by the lovely Manager who took us round and showed us the rooms which were lovely I would describe
it as home from home . Mom was moved into Westley Court and the minute she arrived all the staff have been amazing nothing is to much for them .They have been amazing and we cannot thank all the staff enough for the kindness and care they have showed my mom .
Reply from Rhiannon Waters, Home Manager at Westley Court
Thank you so much for your heartfelt review. We're truly honoured that you chose Westley Court for your mother's care. It means the world to us that you felt at ease from the moment you visited, and…read more
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Review from Joan M (Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was admitted to Westley Court Care Home in July 2019 in 'end stage heart failure with a life expectancy of 3-6 months'. Within days I saw a GP and Heart Failure Nurse who reviewed all of my medication, breathing 'aids' and activities. In that time I developed swallowing problems (and we had the
'Covid Lock Down') and I am still in heart failure with other problems but it is all 'managed' by the HF nurse and staff in the home.
The rooms here are all large, overlook 'green belt' and have their own en suites,. A lounge/diner surrounds an open air dining/BBQ area and is also used for regular entertainment and activities.
Food is good and varied and may be brought to the room or served in the lounge/diner. Staff and management are 'caring' and reliable. Suffice to say that when my husband developed Parkinsons and dementia, my family had no hesitation is applying for a place for him here.
Reply from Rhiannon Waters, Home Manager at Westley Court
Thank you so much for your kind review. We're delighted to hear that you're receiving such great care and support. It's always lovely to receive such wonderful feedback it truly means a lot to the…read more
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Review from B B (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was here three weeks for respite. When we visited she always looked happy and well cared for. The staff were so caring and treated mum with dignity and respect. The whole atmosphere was warm, friendly and relaxed. At the end of her stay, mum was sad to be leaving her friends and told us she
had a lovely time. The Manager made the process of arranging the stay very easy and was approachable throughout.
Reply from Rhiannon Waters, Home Manager at Westley Court
Thank you so much for this wonderful review. It was an absolute pleasure having your mum stay with us for three weeks, and she truly became part of our little community during her time here. She was a…read more
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Review from G E (Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have risided here for over six months and although being recently widowed, I was made very welcome but given the space to greive.
I now feel part of a happy group of people, both service users and care providers.
Reply from Natasha Dreyer, People Director at Westley Court
Thank you so much for your lovely review, we really appreciate the time that you have taken and we love having you as part of our family at Westley Court!
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Review from A H (Grandson of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nan's stay was breif, but in this short time she was well cared for. The bedroom she was in was calm, peaceful & extremely clean. Staff were positive, attentive & happy. Thank you.
Reply from Rachel Price, Home Manager at Westley Court
Thanks for talking the time to leave us a review. As you say the stay was only short but I'm really glad that staff made such a positive impact. I will feed this back to the team. Thank you.
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Review from C L (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant service and amazing staff. My dad is looked after so well and seems happy to be here in the situation he is in. He is always clean & tidy and has everything he needs.
Reply from Rachel Price, Home Manager at Westley Court
Huge thanks for leaving such a wonderful review, I will pass these lovely comments onto all of the team.
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Review from S W (Daughter of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has only been at the carehome for a couple of months, but in that time he has been well cared for by all the carers.The staff are all lovely! The only thing is they could do with more entertainment/activities.
Reply from Westley Court Manager, Home Manager at Westley Court
A huge thanks for taking the time to complete this review. We are really excited that we will have two activities coordinators joining us, one in March and one in April. I will ensure to pass on…read more
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Review from Sharon B (Relative of Resident) published on 24 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Security needs - management attention - no staff around, at least 4/5 mins looking - could not locate, could not find anyone to hand over to relative. Could easily have been wandering around building. Relative wanting meds - tired. Would not of course wander! So have some system if reception staff are
not around or carers. Staff did not know how to let me out.
Reply from Rachel Price, Home Manager at Westley Court
Good afternoon, thank you for your review. It would appear that at the time you visited, staff were busy tending to resident's needs. I'm reassured that your relative is able to contact staff as and…read more
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Review from John M (Son of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, very satisfied with everyone here. Mom was very well looked after and we are grateful. The carers and nursing staff deserve to be paid a lot more considering what they have to do compared to the costs that are paid to the home.
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Review from C M (Sister-in-law of Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience of Westley Court over the last 22 months is one of a nursing home that has a dedicated staff who really do care for the patients. They treat them with great dignity and respect. The staff are always friendly and helpful whenever you visit and the manager is first-class and takes great
pride in the nursing home and the patients in her care.
Reply from Rachel Price, Home Manager at Westley Court
Thank you so much for this incredibly kind review which I will ensure to feedback to the team. Your brother-in-law is such a huge character in the home and he's a pleasure to have here with us. Thanks…read more
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Review from P K (Son of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have to say the carers were exceptional. They went beyond their work to help and support my mum. There is a great team. The manager is also very understanding and compassionate.
Reply from Rachel Price, Registered Home Manager at Westley Court
Thank you very much for this review, I will ensure your comments are passed on to the whole team. Many thanks
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Review from Marjorie W (Resident) assisted by family/friend published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Westley Court is my second experience of a care home. Here, a professional and capable staff have to cope on 12-hour shifts with everything that is required with 2 having to do the work of 3, as is usual. They deal with what comes their way with good humour and thoughtfulness. I find all the staff easy
to get on with and appreciate what they do. Inevitably there are sometimes long waits for basic services, but this is a consequence of understanding. These comments may seem bland but they are accurate.
Reply from Rachel Price, Home Manager at Westley Court
Thank you for your comments, we very much encourage all of our residents to feedback to us at any time. Some of our staff do work 12-hour shifts, those that do choose to do so, but working 12 hours…read more
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Review from Marion L (Friend of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting my friend since her illness obliged her to go into care. As an outsider, I cannot comment on everything, only what I have personally observed. She is not capable of participating in activities, so that category is irrelevant. However, I can testify that the staff are kind, friendly
and helpful and treat her respectfully. She was, for a while, in another local care home and I can see that Westley Court suits her better.
Reply from Rachel Price, Home Manager at Westley Court
I would like to thank you for your comment and I will pass this on to everyone in the team who will appreciate such positive feedback. I'm very glad she is happy at Westley.
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Review from Sue H (Daughter of Resident) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional service from all staff members. Mom has all her wishes met and they cannot do enough for you either as a resident or family member. Care needs are brilliant and always taken care of quickly and efficiently. Would recommend this care home to anyone that asks.
Reply from Rachel Price, Home Manager at Westley Court
Thank you for a lovely review, I will pass this onto the team.
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Review from K B (Daughter of Resident) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom wasn't coping with her needs at home and she had been in hospice for a few weeks where she picked up enough to go into a home. We were told Westley Court had a place and they promptly arranged to come out to meet my mom to make sure they could offer her her needs. Myself and my sister looked around
Westley Court and were impressed with the look of the Home. It's in lovely grounds with scenic views. It looked clean and the staff were nice and on the ball. Mom was offered a nice ensuite room. The staff are friendly and approachable. Mom is well taken care of. We feel she is well taken care of and we are happy for her to stay there as she is very well supported. Her medical needs are been taken care of. They occasionally do activities ie bingo, a singer etc visiting. They have a lovely recently redecorating dining/sitting room for all their uses. Mom seems to like being taken care of we are grateful for Mom to be taken care of somehwere we are happy for her to be.
Reply from Rachel Price, Home Manager at Westley Court
Thank you so much for such lovely feedback that our team here will be thrilled to hear. Thank you again for taking the time to share your review.
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Review from H H (Sister of Resident) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I mentioned my brother looked a bit unkempt - long nails, hair, beard and moustache. The lovely deputy manager explained very kindly that he was refusing to have things done. However, the next time I saw him, he was shaved, haircut and nails all trimmed - more like the man I know. Thank you for always
looking after him with his best interests first. Thank you for listening and changing things. He feels much better. Love the new manager's in-situ's attitude.
Reply from Geraldine Smith, Director at Westley Court
Thank you for your comments and compliments, they will be passed onto staff.
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Review from J F (Daughter of Resident) published on 28 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum had a longer than expected stay in hospital which resulted in my dad having to go into respite for a few weeks, not an easy decision and obviously we were all concerned about putting dad into residential care. Westley Court from the minute we arrived put our minds at ease, the place is lovely,
spacious, clean and in beautiful grounds and wonderful views. The staff were all friendly and took their time to get to know dad and understand his personality as well as his medical needs- nothing was too much trouble.
You could visit anytime, and as I travelled for work would often turn up at different times of the day/night and my dad was always happy, clean and content.
I would not hesitate in recommending Westley Court. All I can say is thank you to the wonderful staff for taking care of dad so well and treating him with respect, patience and dignity during his time there.
Reply from Geraldine Smith, Director at Westley Court
Thank you for your review
The staff at Westley Court, always go the extra mile to make everyone feel safe, secure and comfortable. Thank you for recognising this.
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Review from Gill H (Daughter of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
After a traumatic time for the family during Covid 2020 dad was admitted to Westley Court from hospital. Immediately we felt that a weight had been lifted from us as dad was made to feel very welcome. The care dad is receiving has been exemplary although his behaviour can be challenging at times. All
of the staff treat dad with dignity and respect and look past this awful dementia and see dad for the person he once was. They take time to talk to him and listen to his many stories and reassure him when needed. Dad is always clean and tidy and the cook offers lovely food which dad really enjoys. It’s been challenging for everyone due to the lack of visiting over the last couple of years, but communication over recent months has been really good due to the employment of a dedicated activities person who regularly does FaceTime calls with me as I live over a hundred miles away. Thank you to all the staff for becoming my dad's new family, we appreciate everything you all do.
Reply from Sarah Webb, Manager at Westley Court
Thank you for your positive feedback, I will pass on your comments to all staff members, especially activities.
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Current Review Score: 9.5 (9.492)

Overview of Review Score

The Review Score of 9.5 (9.492) out of 10 for Westley Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.492 for Westley Court is calculated as follows: ( (117 Excellents x 5) + (59 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 193 Ratings = 4.492
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westley Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

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Rhiannon Waters

Job Title: Home Manager Joined: 2025

Rhiannon is the Home Manager at Westley Court.

Helen

Helen Mersh

Job Title: Home Administrator Joined: 2024

Helen is the Home Administrator at Westley Court.

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Sarah Scriven

Job Title: Deputy Manager Joined: 2025

Sarah is a Registered Nurse with many years of experience in a variety of different settings.

Frequently Asked Questions about Westley Court

What types of Care is Westley Court registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westley Court have?

There are 33 Single Rooms.

What are the Facilities & Services at Westley Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westley Court to the centre of Kidderminster?

2.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westley Court to verify any information. View our terms and conditions. Westley Court has an Enhanced Service - more info.