Westley Court

Austcliffe Lane, Cookley, Kidderminster DY10 3RT
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9.3 49 Reviews
  • Westley Court, Kidderminster
Westley Court is a 33 capacity Kidderminster care home, dedicated to personalised care packages and effective delivery within a homely and satisfying living environment.

Residents are supported in pursuing an active lifestyle, with the home having strong community links and maintaining a positive attitude towards loved ones and personal freedoms.

Meals are prepared using local produce by the chef. There are daily menu changes and residents can choose off-menu if they wish. Drinks and snacks available throughout 24 hours.
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Care Provided by Westley Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1575
  • Self-Funded Nursing Care: from £1685
  • Self-Funded Nursing Dementia Care: from £1685
  • RESPITE Self-Funded Residential Care: from £1595
  • RESPITE Self-Funded Residential Dementia Care: from £1795
  • RESPITE Self-Funded Nursing Care: from £1795
  • RESPITE Self-Funded Nursing Dementia Care: from £1795

All fees determined by outcome of assessment

These prices are only a guideline, please contact Westley Court to find out the exact price for your requirements.

Contact Westley Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Westley Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rhiannon Waters (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (33)

Visiting

  • No set time, visitors welcome at any time

Parking

  • Visitors care parking on site

Westley Court Reviews (49)

9.3

Westley Court has a Review Score of 9.3 (9.265) out of 10, based on 19 reviews in the last 2 years.
Over all time Westley Court has 49 reviews.

Overall Experience
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Reviewer Connection to Westley Court
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Review from Rachel L (Stepdaughter of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Despite advertising themselves as being able to care for complex mental health issues, this is very far from the truth. After only 3/4 weeks of caring for my stepdad, who is displaying symptoms of severe depression, anxiety, and the possible onset of dementia, the management served notice of eviction
because he has 'behavioural issues'. Before notice was served no attempt was made to diagnose or support his condition. Regularly, during visits, I noticed safeguarding guidelines weren't met because his call bell was disconnected, he was offered no dignity and left to lie on his bed in just top half clothing and an incontinence pad, with no bedding other than a pillow and bottom sheet on a plastic mattress, and his curtains closed at 2pm in the afternoon. Overall, a very unsatisfactory experience. There are many alternatives that are cheaper, better managed, with far superior facilities and decor. Please make sure that you've considered all available local homes before committing here.
Reply from Kate Collins, Regional Manager at Westley CourtWe are very disappointed to read your review which we note you submitted after we restricted your access to the care home following behaviours from you which prompted a referral to the police.
We also note that despite your unfounded criticism, your father remains with us and we have not had any previous concerns raised by you regarding his care.
We take the safety and wellbeing of our staff and residents very seriously and operate a zero tolerance policy regarding aggression, racism and bullying.
We will of course, continue to try to work with you in the best interests of your Father whilst living at Westley Court.
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Review from Stephen G (Son of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressive: their efficient, thorough and friendly support has quite literally given Mum a new lease of life at 100. I am especially impressed with their attention to human dignity while maintaining an approach which is friendly and informal.
Reply from Rhiannon Waters, Home Manager at Westley CourtThank you so much for your wonderful review. We are truly delighted to hear that our support has made such a positive difference for your mum. Ensuring dignity, comfort and genuine human connection is at the heart of everything we do, so it means a great deal to know that this has been reflected in your experience.
Your kind words will be shared with the whole team.
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Review from J L (Wife of Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident for ten months at Westley Court, at all times he has been treated with care and dignity. The staff are always friendly and helpful and do their best to make his stay as comfortable as possible.
Reply from Rhiannon Waters, Home Manager at Westley CourtThank you so much for taking the time to share your kind words about your husband's experience at Westley Court. We're delighted to hear that he has been treated with care and dignity, and that our staff have helped make his stay comfortable over the past ten months. Our team take great pride in providing a supportive and friendly environment for all our residents, and it means a lot to know that this has been reflected in your experience.
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Review from Jo F (Daughter of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom was on end-of-life care when she arrived at Westley Court. During such a traumatic time, we cannot thank the staff enough for the thoughtfulness and care they provided to both mom and the family members. We could not have wished for her to be in a better place. What an amazing standard of care.
We cannot thank you all enough.
Reply from Rhiannon Waters, Home Manager at Westley CourtThank you so much for your kind and moving words. Providing comfort, dignity, and compassion at the end of life is something we hold very close to our hearts. It truly means a great deal to know that you felt supported and that your mom was in a place where she was treated with the love and respect she deserved.Your gratitude means so much to the entire team at Westley Court.
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Review from Sharon C (Daughter of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom had a stroke and could not be looked after at home several nursing homes were recommended the minute we saw Westley Court we knew as a family this is where we wanted our mom to be . We were met by the lovely Manager who took us round and showed us the rooms which were lovely I would describe
it as home from home . Mom was moved into Westley Court and the minute she arrived all the staff have been amazing nothing is to much for them .They have been amazing and we cannot thank all the staff enough for the kindness and care they have showed my mom .
Reply from Rhiannon Waters, Home Manager at Westley CourtThank you so much for your heartfelt review. We're truly honoured that you chose Westley Court for your mother's care. It means the world to us that you felt at ease from the moment you visited, and that our home felt like the right place for your family.Your kind words about our team and the care they've provided are deeply appreciated. We always strive to offer a home from home environment where every resident is treated with compassion, dignity, and respect and knowing that this has made a difference to your mother and your family is incredibly rewarding.
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Review from Joan M (Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was admitted to Westley Court Care Home in July 2019 in 'end stage heart failure with a life expectancy of 3-6 months'. Within days I saw a GP and Heart Failure Nurse who reviewed all of my medication, breathing 'aids' and activities. In that time I developed swallowing problems (and we had the
'Covid Lock Down') and I am still in heart failure with other problems but it is all 'managed' by the HF nurse and staff in the home.
The rooms here are all large, overlook 'green belt' and have their own en suites,. A lounge/diner surrounds an open air dining/BBQ area and is also used for regular entertainment and activities.
Food is good and varied and may be brought to the room or served in the lounge/diner. Staff and management are 'caring' and reliable. Suffice to say that when my husband developed Parkinsons and dementia, my family had no hesitation is applying for a place for him here.
Reply from Rhiannon Waters, Home Manager at Westley CourtThank you so much for your kind review. We're delighted to hear that you're receiving such great care and support. It's always lovely to receive such wonderful feedback it truly means a lot to the team.
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Review from B B (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was here three weeks for respite. When we visited she always looked happy and well cared for. The staff were so caring and treated mum with dignity and respect. The whole atmosphere was warm, friendly and relaxed. At the end of her stay, mum was sad to be leaving her friends and told us she
had a lovely time. The Manager made the process of arranging the stay very easy and was approachable throughout.
Reply from Rhiannon Waters, Home Manager at Westley CourtThank you so much for this wonderful review. It was an absolute pleasure having your mum stay with us for three weeks, and she truly became part of our little community during her time here. She was a joy to care for, and we are delighted to hear that she enjoyed her stay. Feedback like yours means so much to our team, as we take great pride in providing a warm, welcoming, and supportive environment for every guest. Were grateful for your kind words and for the trust you placed in us.
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Review from G E (Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have risided here for over six months and although being recently widowed, I was made very welcome but given the space to greive.
I now feel part of a happy group of people, both service users and care providers.
Reply from Natasha Dreyer, People Director at Westley CourtThank you so much for your lovely review, we really appreciate the time that you have taken and we love having you as part of our family at Westley Court!
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Review from A H (Grandson of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nan's stay was breif, but in this short time she was well cared for. The bedroom she was in was calm, peaceful & extremely clean. Staff were positive, attentive & happy. Thank you.
Reply from Rachel Price, Home Manager at Westley CourtThanks for talking the time to leave us a review. As you say the stay was only short but I'm really glad that staff made such a positive impact. I will feed this back to the team. Thank you.
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Review from C L (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant service and amazing staff. My dad is looked after so well and seems happy to be here in the situation he is in. He is always clean & tidy and has everything he needs.
Reply from Rachel Price, Home Manager at Westley CourtHuge thanks for leaving such a wonderful review, I will pass these lovely comments onto all of the team.
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Review from S W (Daughter of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has only been at the carehome for a couple of months, but in that time he has been well cared for by all the carers.The staff are all lovely! The only thing is they could do with more entertainment/activities.
Reply from Westley Court Manager, Home Manager at Westley CourtA huge thanks for taking the time to complete this review. We are really excited that we will have two activities coordinators joining us, one in March and one in April. I will ensure to pass on these comments to the staff.
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Review from Sharon B (Relative of Resident) published on 24 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Security needs - management attention - no staff around, at least 4/5 mins looking - could not locate, could not find anyone to hand over to relative. Could easily have been wandering around building. Relative wanting meds - tired. Would not of course wander! So have some system if reception staff are
not around or carers. Staff did not know how to let me out.
Reply from Rachel Price, Home Manager at Westley CourtGood afternoon, thank you for your review. It would appear that at the time you visited, staff were busy tending to resident's needs. I'm reassured that your relative is able to contact staff as and when needed, so whilst you couldn't locate anyone in that moment our internal call bell would have alerted staff that she required support. Our reception isn't manned 24/7 so on occasion visitors will need to wait for staff to let them out and this is to ensure the safety of our residents. Apologies for any inconvenience.
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Review from John M (Son of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, very satisfied with everyone here. Mom was very well looked after and we are grateful. The carers and nursing staff deserve to be paid a lot more considering what they have to do compared to the costs that are paid to the home.
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Review from C M (Sister-in-law of Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience of Westley Court over the last 22 months is one of a nursing home that has a dedicated staff who really do care for the patients. They treat them with great dignity and respect. The staff are always friendly and helpful whenever you visit and the manager is first-class and takes great
pride in the nursing home and the patients in her care.
Reply from Rachel Price, Home Manager at Westley CourtThank you so much for this incredibly kind review which I will ensure to feedback to the team. Your brother-in-law is such a huge character in the home and he's a pleasure to have here with us. Thanks again.
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Review from P K (Son of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have to say the carers were exceptional. They went beyond their work to help and support my mum. There is a great team. The manager is also very understanding and compassionate.
Reply from Rachel Price, Registered Home Manager at Westley CourtThank you very much for this review, I will ensure your comments are passed on to the whole team. Many thanks
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Review from Marjorie W (Resident) assisted by family/friend published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Westley Court is my second experience of a care home. Here, a professional and capable staff have to cope on 12-hour shifts with everything that is required with 2 having to do the work of 3, as is usual. They deal with what comes their way with good humour and thoughtfulness. I find all the staff easy
to get on with and appreciate what they do. Inevitably there are sometimes long waits for basic services, but this is a consequence of understanding. These comments may seem bland but they are accurate.
Reply from Rachel Price, Home Manager at Westley CourtThank you for your comments, we very much encourage all of our residents to feedback to us at any time. Some of our staff do work 12-hour shifts, those that do choose to do so, but working 12 hours isn't essential. Our staffing levels are tailored around the level of dependency and requirements of the resident with us at that time, this is to ensure we have sufficient levels of staffing on 24 hours per day.
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Review from Marion L (Friend of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting my friend since her illness obliged her to go into care. As an outsider, I cannot comment on everything, only what I have personally observed. She is not capable of participating in activities, so that category is irrelevant. However, I can testify that the staff are kind, friendly
and helpful and treat her respectfully. She was, for a while, in another local care home and I can see that Westley Court suits her better.
Reply from Rachel Price, Home Manager at Westley CourtI would like to thank you for your comment and I will pass this on to everyone in the team who will appreciate such positive feedback. I'm very glad she is happy at Westley.
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Review from Sue H (Daughter of Resident) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional service from all staff members. Mom has all her wishes met and they cannot do enough for you either as a resident or family member. Care needs are brilliant and always taken care of quickly and efficiently. Would recommend this care home to anyone that asks.
Reply from Rachel Price, Home Manager at Westley CourtThank you for a lovely review, I will pass this onto the team.
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Review from K B (Daughter of Resident) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom wasn't coping with her needs at home and she had been in hospice for a few weeks where she picked up enough to go into a home. We were told Westley Court had a place and they promptly arranged to come out to meet my mom to make sure they could offer her her needs. Myself and my sister looked around
Westley Court and were impressed with the look of the Home. It's in lovely grounds with scenic views. It looked clean and the staff were nice and on the ball. Mom was offered a nice ensuite room. The staff are friendly and approachable. Mom is well taken care of. We feel she is well taken care of and we are happy for her to stay there as she is very well supported. Her medical needs are been taken care of. They occasionally do activities ie bingo, a singer etc visiting. They have a lovely recently redecorating dining/sitting room for all their uses. Mom seems to like being taken care of we are grateful for Mom to be taken care of somehwere we are happy for her to be.
Reply from Rachel Price, Home Manager at Westley CourtThank you so much for such lovely feedback that our team here will be thrilled to hear. Thank you again for taking the time to share your review.
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Review from H H (Sister of Resident) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I mentioned my brother looked a bit unkempt - long nails, hair, beard and moustache. The lovely deputy manager explained very kindly that he was refusing to have things done. However, the next time I saw him, he was shaved, haircut and nails all trimmed - more like the man I know. Thank you for always
looking after him with his best interests first. Thank you for listening and changing things. He feels much better. Love the new manager's in-situ's attitude.
Reply from Geraldine Smith, Director at Westley CourtThank you for your comments and compliments, they will be passed onto staff.
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Current Review Score: 9.3 (9.265)

Overview of Review Score

The Review Score of 9.3 (9.265) out of 10 for Westley Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.340 for Westley Court is calculated as follows: ( (125 Excellents x 5) + (62 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) + (11 Very Poors x 1) ) ÷ 215 Ratings = 4.34
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Westley Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

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Rhiannon Waters

Job Title: Home Manager Joined: 2025

Rhiannon is the Home Manager at Westley Court.

Helen

Helen Mersh

Job Title: Home Administrator Joined: 2024

Helen is the Home Administrator at Westley Court.

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Sarah Scriven

Job Title: Deputy Manager Joined: 2025

Sarah is a Registered Nurse with many years of experience in a variety of different settings.

Frequently Asked Questions about Westley Court

What types of Care is Westley Court registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westley Court have?

There are 33 Single Rooms.

What are the Facilities & Services at Westley Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westley Court to the centre of Kidderminster?

2.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westley Court to verify any information. View our terms and conditions. Westley Court has an Enhanced Service - more info.